Bitcoin Forum

To all that it may concern,

I have been a long-time chat friend to many people on Cryptsy, including some of their staff, and upon mentioning that I was still unable to withdrawal any of my funds, I was discreetly banned by who I am assuming to have been JShock, one of the main staff members there, for an unknown amount of time. He was the only mod on when it happened, which is why I assume him to be the one to initiate the ban. NO message stating I had been banned appeared on the chat screen when this happened, and it is now obvious that Cryptsy is trying to discreetly get rid of anyone there who bothers to speak up for their users, question their policies or point out substantial problems with their service. This is highly suspicious, and I am seriously warning anyone who still has faith in Cryptsy not to use their service until they properly explain why so many PROPERLY VERIFIED people are unable to move funds out of there.

PLEASE SPREAD THE WORD, AND POST THIS LINK TO KEEP ME ALIVE...
https://bitcointalk.org/index.php?topic=1217578.msg12757973#msg12757973

My last withdrawal happened in early August, and it was for less than a BTC. Prior to that, my last withdrawal was in early June, also for less than a BTC. According to their tier system (I am in tier 1), I should be able to withdrawal a crypto equivalent limit of 2k per day up to 10k per month.

I have made no withdrawals for more than 60 days, until I tried to withdrawal 4 BTC and change thirty-six hours ago. After 12 hours of that being unsuccessful, I opened a support ticket. After 24 hours, I bothered to complain.

My main reason for starting this topic is because I found it shocking that Cryptsy would secretly ban me. I have been on there a long time, and I have always made every effort to be kind and to help people there, including their staff, as well as hopefully entertain some of you along the way. I have no way of knowing how long I have been banned from the chat, and none of you know that this happened until now. Additionally, the statement that got me banned was simply my saying that "As far as I am concerned, the tier system doesn't mean anything, because I have been unable to withdrawal any of my funds for two days." That was it. Then, I went to type again, and I received a message saying I was unable to chat. Once again, NOTHING APPEARED IN THE CHATBOX INDICATING I HAD BEEN BANNED, so it is clear Cryptsy was just trying to secretly get rid of me.

Additionally, Cryptsy staff has done nothing but respond to my support ticket by copying and pasting their boilerplate sentence saying they were experiencing "issues". They would then say (publicly in chat) that they have responded to my ticket, misleading those there to believe that my issue had been resolved when it wasn't.

I would like to state that I have done nothing wrong. I don't move giant sums of money around, I don't have multiple accounts, my password hasn't been changed recently, my account has never been hacked, and I file my taxes properly every year. There is nothing on my account that would flag me from being able to withdrawal from Cryptsy, for any reason.

As I have made many friends in the chatbox at Cryptsy, I thought we could use this as an uncensored place to communicate about what is really happening over at Cryptsy. I am unable to chat there anymore. I will miss you guys and gals, and I hope some of you might advocate on my behalf, as I have been intentionally crippled by Cryptsy to do so for myself. Thank you, and I look forward to communicating with as many of you as possible on this thread.

Here is an interesting, frequently-updated link (16 pages and rising) to other people experiencing serious problems with Cryptsy...
https://bitcointalk.org/index.php?topic=1173703.0

Here is a direct link to file a formal complaint against Cryptsy's actual company, Project Investors, INC, should these withdrawal issues drag on long enough for you to wish to do so...
http://www.bbb.org/south-east-florida/business-reviews/business-and-trade-organizations/project-investors-in-delray-beach-fl-90098747/file-a-complaint

Please feel free to use this place to say anything that is on your mind.

Love,
TheGrammarHammer

So is it true -- have they gone full mt gox?  Or just a rumor?

So are you saying they not letting anyone who got issues to chat at all ? "Wake UP" call ?   

I am also quite concerned about what's going on with Cryptsy..
Subscribed..

I dont think so but id like to withdraw. There seems to be some "bugs" that arent allowing people to withdraw even on "tier 2" well below the limits. I hope this is a bug...

 One of the Many Dramas which i saw there :- one of their Cryptsy Fanz Boys banning BigVern like they playing some sort of skit/acting just to fool newbies to think they support free speech and all about crypto's good future ! Cryptsy sure do have lots of Fan Boys similar to Garza Fan Boys !
Anyways just wait and keep poking them now-then if could in chat/via support ticket . Maybe due to all knowing you mostly at cryptsy , atleast you "maybe" will be able to get back yours funds  just to make sure news don't spread much !  

I withdrawed 80% of my funds from cryptsy today, and all went smooth. But many people are compaining about withdraws these days...

Hello GrammarHammer,

I figured you deserve a response, so here goes.

From what I hear, you were banned from chat because you kept bringing up the same issue constantly. We had informed you of the issue and as soon as we kind of got the room back under control in chatbox, you would push the issue again. Your chat ban has been lifted and you are free to chat again.

You received the same responses from support because your issue hadn't changed.

We had an issue with the verifications tier system we implemented to comply with BSA/AML regulations  and amounts were not registering properly within the tiers.  This caused some withdrawals, unfortunately including yours,  to be hung up. We are currently working as fast as we can to resolve this issue.

We love having you at Cryptsy as you are a great addition to personalities in the chat.

I hope this resolves your issue and we can get back on happy terms.

Have a great afternoon,

Horus

Yay... \o/

I am definitely NOT saying they have gone full Mt. Gox, and I have been there long enough to have seen substantial problems come and go, but there are quite a number of fully verified people complaining that they have been unable to withdrawal in the last six weeks, more so than I have ever seen at one time before, and some with tickets that are thirty-days+ unresolved. My hope is that Cryptsy is actually suffering from extreme technical difficulties.

My hope is also that Cryptsy will improve their customer communications (beyond the chatbox) and list prominently (and directly on their website) that anyone making new deposits will likely not be able to get their money out in an expedient fashion. This warning needs to be issued to those that don't follow their chatbox incessently, which probably accounts for most of their users. Additionally, it should be prominently displayed directly on their website that anyone who has more than 10K in there will need to go through a process that sounds like it will take a minimum of three months to get verified at a high enough level to release those funds.

All of those things should be made clear and public knowledge to their users that have supported their website for so long. Additionally, all users of Cryptsy should be immediately emailed a full explanation, explaining the changes that have been made, now that the effects of those changes have been implemented. It would be very easy for a user to make a giant mistake of a deposit  that would result in that user not having access to move their funds for a MINIMUM of three months. Being that their tier policy is brand-spanking new, it is also Cryptsy's full responsibility to loudly warn their existing (and any new) user base that this could likely become a problem.

I don't move sums exceeding their limits around, but I would imagine many of you do.

Lastly, for the moment, I find that their choice to backdate the new limits imposed upon everyone by thirty days was an incredibly bad business choice on their part, and I find their motives for having done that questionable, at best. That issue did not directly effect me personally, but again, I would imagine it will effect many of you.

I am also not saying they are banning "anyone who has issues." People have been allowed to state their issues in Cryptsy's chatbox. I think my voice sometimes rings louder than some other people. I wrote the OP because I didn't even realize it was possible to ban someone without a message appearing in their chatbox telling people what happened. I was also surprised to be the recipient of such a "secret ban". Honestly, had I been banned in the normal fashion, where it tells you how long the ban is and when you will be allowed back, I would never have taken to this forum to write the OP, at least not yet (and providing that the ban was for less than an hour). It was the secretive way the ban happened and the fact that it was done to me for an undetermined amount of time that caused me to come here. It was also the fact that many properly verified users have been having issues a lot longer than I have. An official, prominently-placed post on their website and support ticket replies that go well beyond a copy and pasted, boilerplate responses are very overdue to all of Cryptsy's users experiencing problems, which seem to be the majority. Additionally, ALL users of Cryptsy should be immediately emailed a full explanation, specifically explaining, in dizzying detail, the changes that have been made, now that the effects of those changes have been implemented.

Made a withdrawal request yesterday, less than 5 minutes later had my funds in the wallet, like always...

Well, if it happened in five minutes, it sounds like it wasn't BTC that you are talking about. Regardless, I am happy to hear that you experienced no issues!

Yup, I have no problem with withdrawing (BTC) also.  Got confirmation within 10 mins.

Edit: My withdrawal is less than 1 BTC, so it might depends on how much you withdrawing.

LOL. I saw you advocating for me in the chatbox, and I really appreciate your support. Thank you, Terrik!

Wow, you ended up being the only "Terrik" in all of Bitcointalk. How cool is that?!! I'm glad you got your name!

This is the first time I have heard someone proudly proclaim that they miss the dregs of the crypto world that hang out in that stinky asscrack of the intertoobz known as the Cryptsy chatbox. The banter there makes the average retard Youtube commenter look like a friggen genius.

Protip: Take the Cryptsy chatbox ban as a signal to move on and expand your horizons a bit.

Thanks for letting me know the chat ban has been lifted. Unfortunately, it seems I needed to go to these lengths in order to accomplish that end. Also, I wasn't bringing up the same issue constantly. If anything, I have brought up multiple problems and issues that are not being handled well by Cryptsy, intermixed with my usual brand of humor and entertainment. I am also not the reason your chatbox is out of control. Anyone can go there (at the time I wrote this) and see it's a constant tidal wave of people with problems. It's been that way 24/7, with or without my presence. Additionally, sending me multiple, completely useless and identical responses to the same support ticket is nothing but infuriating. I am sure everyone who receives that sort of treatment agrees with me, and from the sounds of it, a lot of people aren't even receiving responses to their support tickets. That's why the Internet is in an uproar.

I appreciate your compliments of my character, so thank you.

Here is a list of tasks (in an easy to follow format) that you and everyone else at Cryptsy should take to heart and actually follow. I don't believe Cryptsy will regain the trust of their user base until this list has been completed (at least mostly):

1. Most importantly, fix all withdrawal issues for your properly verified users. Withdrawals are horribly broken for numerous coins, including Bitcoin.

2. When Cryptsy staff bans someone, a message should ALWAYS appear, publicly telling other people that a ban happened, who was banned and for how long. This gives Cryptsy accountability for the choices it makes. An exchange, of all places, should always be accountable. Secretly banning people is completely shady. Those tactics are something that would be employed in highly-censored China or Nazi Germany or anywhere else that free speech isn't or wasn't welcomed. Secretly banning people will do nothing for Cryptsy but make a bunch of enemies. It already has, and I'm not even talking about me. The thought that others have been secretly banned (basically "disappeared" in the night) makes my stomach turn.

3. Immediately email all Cryptsy users to tell them, in dizzying detail, exactly what new policies have been put into place and why. Explain the limits. Explain each tier and exactly what will be required, time-wise, for people to reach those higher tiers. Cryptsy's staff nonchalantly telling people in a chatbox that it might take more than three months to move their money out is completely idiotic. Currently, the chatbox is the only place this three-months-plus possibility has been mentioned.

4. Consider lifting the 30-day backdating on the 30-day withdrawal limit. You can't backdate a rule no one knew existed in the first place. It's just not right. It also leads people to believe that Cryptsy is attempting to tie down people's funds for as long as possible. This issue fortunately doesn't effect me, but I imagine it effects a lot of people. It is also causing many people to cry, "GOX!"

5. PROMINENTLY display if there are any issues being experienced with withdrawals and/or any new policies that might hinder a user's moving and/or withdrawal of funds from Cryptsy. This prominent message should appear at the time a user is making deposit (and certainly before they make any deposit). People should be given a choice not to have their funds tied up, especially when Cryptsy fully knows their site is experiencing severe technical issues. When Cryptsy has run the same way for years and then suddenly makes giant changes out of nowhere, not making sure everyone fully knows about it seems criminal. The same goes for when Cryptsy knows it is experiencing problems. Not fully and prominently communicating what is happening to the public is also causing people to cry "GOX," because it seems like Cryptsy is pushing for people to get their money tied up there. Twitter is not acceptable, and the chatbox is not acceptable to accomplish this. Neither is a tiny, non-descript text link in the upper left corner of a website that just made a bunch of other confusing changes. These things need to be displayed when and where I suggested above.

6. Never bother responding to a support ticket if the response will be exactly the same as the response that came before it and does nothing to solve the actual problem. That is pointless and infuriating.

7. Fix the childish (and even more offensive) censorbot's auto changes. Start with the word "raping" not automatically being changed to the word "tickling". Tickling and raping are nothing like each other, and the mere notion they would be equated to each other is disgusting. My suggestion, aside from my true preference to not censor the box at all, is to simply replace any targeted words with !@#$. That will solve the problem. Better than censoring people, ban anyone who breaks the rules repeatedly for at least a day (as opposed to five minutes). That would clean things up in a hurry.

Thanks for taking the time to read this.

For me there are two main things that must change there :-
Their MODS/Admins start acting professionally in chatbox . In short , stop trolling users/troubled customers ! Its a serious Business  that Cryptsy is running , so start acting like that !
Throw the prime-controller/Paycoin away from your site as showing sign of support/Goodwill gesture towards Crypto Community in general ! To show community, Cryptsy too wants Scam Free Crypto World !
Simple and i can see bright future !

Re: Cryptsy **Temp-Banned** TheGrammarHammer

Hi,

I am not here to FUD only comment and vent some of my own frustrations about this situation and the wider implications upon which is partly
why I suspect TheGrammarHammer got a temp ban (I hear its Lifted now, so coolio =)

tbh, it seems that if I was have problems with an exchange, I would personally leave the exchange AND all my coins there and kindly
tell them to go Fuck themselves and enjoy my coins in good health, life is too short, kind of thing.
 
It also seems the time you spent writing this thread could have been better spent pumping or participating in a pump (trading I should say) to make
more coins.

Everyone is well aware of the many issues which cryptsy is facing head on.
I suspect all exchanges will ultimately be facing 'or' have already gone through this exact same process.

I am by no way a "Cryptsy Fanboy" however the rules and regulations they are having to meander & maneuver through is crazy !!

Have you actually managed to read the complete regulations which they must adhere to ??
BANK SECRECY ACT, ANTI-MONEY LAUNDERING, AND OFFICE OF FOREIGN ASSETS CONTROL (https://www.ffiec.gov/bsa_aml_infobase/documents/FDIC_DOCs/BSA_Manual.pdf) (*.PDF)
[V.Scan it and be mindful about viewing PDF's online]

_{Thanks to DCGirl for kindly sharing this info. :)}

It seems like a quagmire of potential landmines; which, I for one, am glad I don't have to deal with or really worry about.

As, we cryptsy customers are lucky in the fact its taken care of it all for us.
Okey, So we are going through some painful changes,
 1) That is Life !
 2) That's the law !
 3) That's Crypto's  

As I have already had several quite heated exchanges with all of cryptsy team in the trollbox on this matter I can see their frustrations about this stuff too..

I don't think they had much of a chance to do anything other than to comply ASAP!! (Yeah, thanks for that Coinfart FUD)


I digress..

Admittedly, communication is not Cryptsy strongest point,

This is not an excuse just from their perspective however,  I suspect it's partly due to the range of alts they have on their books, which by the way all need
tender loving care and attention from staff, constant maintenance which in turn require resources.
Further exacerbated by newbie traders who they too also need support as they start out in crypto world.

I can only assume the following: but in order for Cryptsy mods to keep on top of the many questions/answers during that specific and crucial time some members
were given a quick timeout ban to help get through the quantity of support questions put to the team, which all happened in a relatively short space of time and in
rather quick succession. (Was this the right thing to do or not, I don't know I can only speculate)

Staff were under pressure and perhaps were spread a little thin on the frontlines, but I can only assume that..

I have emailed bigJohn directly asking to perhaps provide us detail about some of the changes made and post some place where we can all read exactly
what's happened, what changes have been made and how it impacts the average joe blogs Cryptsy trader.

Ultimately, It turned out to be a perfect shit-storm.

The Implementation of multiple features across the whole Cryptsy exchange platform were rolled out, New "Cryptsy-Crypto" Debt Card Campaign, New Coin Sponsorship setup
and a cleaner Trade UI set of tweaks.. PLUS on top of all the FUD created by Coinfart article BS caused extra scrutiny, etc..   A Perfect Shit-storm!!

Cryptsy has been a solid platform from day one, Yes, there have been several bumps along the road but to compare these latest issues with a blatant fraud,
that was the mt*gox* saga is not very fair at all and is quite irresponsible to even mention the both in same sentence as comparison IMHO.

Even though I have said what I have just said.. I may still be caught bitching in the Cryptsy trollbox about some of these exact same issues i have just mentioned
over the coming days..

Deep down I'm far happier to know my exchange is Safe/Secure and legit.
Furthermore, it's a way to keep us all just that little bit more honest to..

Final words:-

I am absolutly NO different from each of you who read this thread.

I am in same boat, I would much prefer to be part of the solution as opposed to further exacerbating the matter.
Nobody likes change, I sure as shit hate change, but if this means Cryptos will be that one step close to being fully realized and at the same time legitimized
in the eyes of the 'big business boys' well I'm **almost** all for that.

BUT and this is a big but.. There is only so much room to control what is ultimately an uncontrollable force which is cryptos.
I came to crypto's as I see the BS happening in the world.
Fractional Reserve banking, Greed, Ever widening Poverty gaps, Social, Ethnic divisions and all the many other deeper issues.
I truly thought Cryptos would be the answer to some of these issues, who know's it still can be..  

If things become even more heavily regulated in this sector, an undercurrent of discontent will begin to bubble and will surface once again, Soon we will "buck"
this system, just like how Satoshi "bucked" the fiat system and created BTC for that.

IMO Crypto's were not supposed to be controlled..
That's one of the key purposes of crypto's..
Freely able to distribute value, not limited by a set amount or set period of time but free to do what we wish to with our own value..
To get away from centralization and be decentralized and driven by consensus not held hostage as this .gov regulation has ultimately done.  

FYI: I have deposited and withdrew cryptos to/from Cryptsy in past few hours and I have no issues at all, All working fine from my perspective.
The Staff are still there answering support questions both in trollbox and through the official ticket system as I had a reply in under 24hrs..

Thank you,
Krypt0Fr3ak

--edit.. To be fair I would also be up in arms if I was banned for whatever reason, especially when not in light of the full facts of situation i guess..
another words I can relate and understand why you had voiced your concerns here to, but in comparison to the amount of crap I talk about in
trollbox at times It won't be as much fun if you're still awol.

Perhaps come back, pick up some cheap Sprouts and at least give it one more shot ;)

"Coinfart".  :D Ya, because they have always been wrong? Uhhhh, wait a second. No. Wrong. Have fun trying to get your coins while the Cryptsy team works on their exit.

When a ban is issued with no one knowing about it but the high-level officer that issued it, as well as with no indicator whatsoever of how long that ban will be, it is two things, "secret" and "indefinite".

When a ban requires "lifting" in order to go away, it is clearly very different than the automated "temp ban" system Cryptsy falsely leads us all to believe governs banning.

The only reason the ban was lifted is because a friend of mine went on Cryptsy and posted this had happened, along with a link to this bitcointalk thread, so that other people could see what was happening. Then, people started talking about it in the chatbox to support me, as well as coming here to see what was up. Then, Cryptsy came here, freaked out because of the bad press and lifted the ban. Had my friend not spread the word on the chatbox there, Horus and DCGirl (and anyone else there, other than JShock) probably would never have even been aware my ban was issued. I would have simply... vanished. It was quite clear that the COO was banning me secretly and indefinitely to get rid of me, because I do have a louder (and possibly more specific voice) than many of their complaining customers.

So, while that might not seem like a big deal to you, and while you have the gaul to come here and equate the ban I received to a publicly-issued "temp ban" (as is clearly indicated in the scathing subject heading of your post and your opening statement, both quoted above), you are completely wrong. Secretly banning someone is exactly the same as "disappearing" someone in the night without a trace. It is exactly the same as putting a dissenter in prison and taking their pen and paper away to silence their voice. I basically got lucky getting the ban lifted, because I have the wherewithal to do things like create this thread and send a friend in with the link, and I am also lucky enough to have people that care about me in the Cryptsy chatbox.

Additionally, it probably took me less time to write my post than it did to write yours, but I'm not going to try to tell you how your time would be best spent.

And, if you haven't noticed, everything working just fine for you at Cryptsy puts you in a minority. Their chatbox has been a CONSTANT tidal wave of people for whom nothing is working properly. I'm glad it's working properly for you, but that doesn't entitle you to make any claims that it's working properly for everyone else.

I am also not complaining about Cryptsy needing to follow complicatedly detailed regulations. Obviously they need to do that, because they are an exchange who, by their own choice, is dealing with FIAT. I think they will soon regret that choice (if they haven't already), but that's another topic. I am also not crying that Cryptsy has gone "Mt. Gox." In fact, I specifically state earlier in this thread, as a reply to another post, that I am NOT stating Cryptsy has gone "Mt. Gox." I might be in the minority on that, however.

Outs of all the above that is the only part which you picked up on.. says it all mate.. tbh i'm renoud for dodging bullets, I have little exposure here or any vested interest per se.  so try again ;)

Why do I need to have gual to comment and offer my personal opinion and personal experiences.. IN A PUBLIC FORUM??

btw I am not trying to belittle your problems one bit (maybe a little, but not much).
I am putting it into context in conjunction with what occurred and what has now transpired..

And yes, I was there when your minion came running over and was one of first to read this thread.  


I wouldn't go that far but yeah, if that's case.. pretty shitty move there..

True, true, by offering fiat was their own doing.. I bet you were one (like myself) who was shouting from the trollbox rooftops when suggestions to allow fiat in/out.. And ofc baggage is to be expected in terms of regs, etc when utilizing FIAT systems.

tbh I am glad you did this as its excellent for the little ppl; individuals like you and I to have a platform to voice their issues and
actually get some kind of justice (if you can call it that.. whatever this is).

Anyway, I have said my piece..

Good Luck.

--edit.. actually re-reading again those 6 or 7 points in OP make some common-sense. Perhaps Cryptsy would be wise to take heed to some of them.

They were always a very terrible exchange. I have never liked them. My first BTC transaction went from the exchange where I bought my bitcoins to the Cryptsy and it was stuck, for 48 hours. After there wasn't a single time that I have used them that I didn't have a stuck transaction.

At the end, I just stopped using them altogether. I never understood how such an irresponsible exchange had so much volume. I wish people that have their funds there good luck in withdrawing them.

Sorry if I came off a bit brash. I wanted to make sure you (and everyone else) fully understood the giant difference between a "temp ban" and the way Cryptsy chose to deal with me. After all, that was the spark that ignited this thread to begin with. It's clear you get that now.

You made some good points yourself. I didn't mean to bulldoze everything you said under the bus over your title.

I guess we'll soon see how this all plays out. Good luck to you, as well.

Well, as someone who has been trading over there for a while, I will say that Cryptsy has, thus far, made things right for me in the end, so my complaints don't stray too far from what is happening at this juncture. I undertstand your situation would have been frustrating, and their current users' similar frustrations are fully driving Cryptsy's current problems. They really need these frequent withdrawal issues to stop, and they desperately need to put their main focus on extremely BASIC things simply working there, the way those basics almost always work at other exchanges. In fairness to Cryptsy, they are adament about using cold wallets to secure people's coins, and that does lead to more human interaction being required when withdrawing. All that aside, however, the problems have been non-stop for a while now, and using cold wallets is no excuse for how bad things have been.

I will add that the withdrawal I was complaining about in th OP did finally come through. I hope that gives hope to other people having issues. I'll keep everyone posted on the status of more withdrawals as I attempt them.

A new withdrawal attempt of an even larger amount of BTC is in pending status, and now has been for more than thirty-six hours. I am still far under my limit on withdrawals. Deposits are working fine however (of course) and still come with no warning that you will likely not be able to withdrawal your funds without entering into a seemingly endless cue of support ticket requests. Meanwhile, BTC is rising, and my money is trapped on Cryptsy. Not cool all around.

Making matters worse, earlier last night I initiated a withdrawal, then confirmed the email link, and then received a message on Cryptsy's website that my withdrawal had been confirmed. I logged back in hours later only to see that no record of my withdrawal now existed. My balance was just sitting there like nothing happened (after a withdrawal that Cryptsy's own website had confirmed). Nothing was listed as pending or held back for a withdrawal. Again, all this was after confirming the email link affirmatively. Pretty strange.

Additionally, I got in an argument on the chat box today with JShock who was telling everyone that he "solved my withdrawal problem" and that the problem was that I was "over my limit", which I am not. He presented this as if it was a great revelation and declared that the problem had been "solved", when it wasn't. He then continued to argue that a "Tier 1" limit on Cryptsy allowed a maximum of $2,000 in crypto to be withdrawn MONTHLY, when, in fact, the reality is we were all told it was $2,000 DAILY up to a limit of $10,000 monthly. Upon my crying foul that what he was trying to do was shady (change the limits a second time, after people had already verified themselves), he said that it must be a mistake on the website and that the real limits for Tier 1 were supposed to say $2,000 a MONTH, not $2,000 a day. After further pushing by me that what he was arguing was ludicrous and shady, and everyone else chiming in that Cryptsy's own website says that the Tier 1 limit is 2k daily up to 10k monthly, he then appeared saying that he had wrong information and that the 10k monthly limit was in fact correct. He blamed his mistake on a "typo" and said he had been given "bad information". He then expected everyone to be totally cool with what had just happened.

I find it virtually impossible to believe that JShock, a high-level officer of Cryptsy, is not extremely well aware of what the actual limits are, especially as new limits are the biggest change Cryptsy is currently implementing.

My hope is that JShock's behavior wasn't a portent of Cryptsy attempting to change things, yet again, to a $2,000 MONTHLY limit, instead of a $2,000 DAILY limit. No one signed up for that! All a change like that would do is allow Cryptsy to hang onto TONS more of their properly verified users money for a very long time.
A change like that would clearly point to insolvency.
Everyone already knows that anyone who is newly verified there signed up for a withdrawal limit of $2,000 daily up to $10,000 monthly.
Everyone knew that three days ago, especially JShock.
End of story.

Following that debacle, I pressed the issue that Cryptsy really should be warning people that they might not be able to withdrawal anything prior to making deposits, and was quickly asked to "stop" by JShock. JShock then secretly banned me again. This was again done WITHOUT ANY MESSAGE APPEARING ON THE SCREEN SAYING I HAD BEEN BANNED. During the time that followed, I took screenshots of our entire, ridiculous conversation, instead of racing here to complain. By the time I was done, I was able to chat again.

This is the latest news. Meanwhile, my BTC is still stuck on Cryptsy's site, BTC is rising, and I am a fully verified user who is well below my limit on withdrawals.

It will take me a long time to post all the screenshots of the JShock conversation (it's like 40+ shots), but I might do that pretty soon here if my withdrawal doesn't come through pretty quickly (and all subsequent withdrawals thereafter). I am sure anyone who reads the full conversation will find it very shocking.

I am planning on being pretty active in the chat box as all these changes come into play. If you haven't noticed, I have been trying to help keep Cryptsy's users safe, as well as been begging Cryptsy to take responsibility and clearly warn people that their site is experiencing enormous technical difficulties with withdrawals. They haven't done that, and there is no justifiable reason as to why. They should have done that weeks ago, if not over a month ago. This fact should be clearly posted on their website.

I don't intend to be antagonistic, as long as I am not being fed crap by Cryptsy's officers that my problems have been solved, when they haven't.

Should I disappear from view in the chat box for longer than a day, please assume that I have been secretly banned from chatting by Cryptsy in an effort to silence my voice. In that case, if you want to communicate with me, you will be able to communicate with me here. Please remember that, and bookmark this link if you need or want it later...
https://bitcointalk.org/index.php?topic=1217578.0

I too have been trading there awhile (since late 2013). Whenever I've had a problem with them I post it here. They have ALWAYS been able to resolve the eventual problem.

My current problem is that I can't withdraw just a little over 2 BTC in spite of being Tier 1. Cryptsy has been answering my emails and said they are currently having technical problems due to the new tier structures.

I'm hoping they can get it resolved soon as my current investments would have grown more had I had those BTC to invest with so I'm out money because of their technical problems.

Same boat as you two (pending withdraw for days), hopefully they can get it together.




UPDATE:   Funds finally went through this morning, best of luck to all who are still waiting.  I think it will be fine it may just take some time.

I understand you! I would be going nuts if this was happening to me! I hope you will get all of your money,  out of there, not just you, but everyone, and that they (Cryptsy) will honor their customer funds even though they are in the deep apparently with the federal investigation, etc.

Is there currently a limit on how much in bitcoin you can transfer in? TGH thanks for coming forward.

I don't believe so, but I am not 100% sure. I would also strongly advise against depositing any coins at all, until Cryptsy proves, to all of its users, that there is no problem and that withdrawals are functioning normally again (and for longer than a few days).

That's a shady practice right there. There should be the same limits on deposits as withdrawals. Am I wrong?

I never really thought about that. That's an interesting idea. Perhaps people should at least be warned what their limits are when depositing.

Thanks for the well wishes.

For what it's worth, my withdrawal still has NOT come through. You can read the full story about my current withdrawal attempt a little above or just click here...
https://bitcointalk.org/index.php?topic=1217578.msg12775249#msg12775249

I was also told by JShock, yesterday, that people were up all night (two nights ago) working on just my account to try and help me. It is now two days later, and I still have no withdrawal. How difficult can it possibly be to process a withdrawal? Is my account so different than anyone else's? Does Cryptsy "hand-craft" each account? Somehow, I don't think so.

I remember you saying that. The ban happened almost immediately. I also think I remember seeing a message for that ban appear (correct me if I'm wrong). I thought it was for an inappropriately long amount of time at a full day. More so, I thought it was inappropriate that you were banned at all.

So, it seems Cryptsy employs two severe tactics:

1. Banning people publicly, for long enough that everyone hopefully forgets about the person (and then never reinstating that person's chatting privileges).
2. Secretly banning people with no message ever appearing in the chat box that a ban happened, for an indefinite amount of time, if not forever.

I hope someone at Cryptsy is listening when I say this...
If Cryptsy has nothing to hide, and they are operating transparently, they should definitely not be employing these suspicious tactics. Any organization with as much visibility as Cryptsy has (and as much responsibility for as many people's money as Cryptsy has) should be able to take the criticism, even when it's scathing. This is especially true when all of that criticism is coming from people who are being denied access to their money for an unreasonably long period of time, which is entirely Cryptsy's fault. I would think Cryptsy would be smart enough to realize this on their own.

My privileges were reinstated, but I think that had a lot to do with my going through the trouble of creating this thread and getting the word out.

Your situation sounds even worse, though. I am sorry to hear you are still banned. There's no excuse for that.

I find it very disturbing that you are still banned (now two days longer than it said you would be). Everyone should have a voice. Please let us all know if/when your chat privileges are reinstated, and feel free to use this place as a rising counter for how long your ban remains in effect.

I'm definitely not ready to cry "GOX" yet, but I find the comparisons you draw to be interesting. I will check out the link you posted.

Thanks for coming here to tell us your story!

lately i read only bad things about criptsy, if u have funds, try to withdraw them as fast as u can, it looks like its going down.

Still no withdrawal. Now they've stopped replying to my emails. Not looking good.

I still don't have my withdrawal yet either.  I am now 63 hours stuck in pending with no transaction ID.

LOL on the spelling and grammar. I am definitely not on this thread to correct people.

Please keep us posted about your cool-off period expiring (or not). Also keep us posted on any pending withdrawals you might have. Thanks!

I am happy to report that after 64+ hours, my substantial BTC withdrawal finally came through from Cryptsy. I hope this gives hope to others who might be concerned while waiting for a withdrawal to process.

I have just now initiated another smaller withdrawal (just shy of 1 BTC) in order to test how long it takes. I will keep you all posted on the progress of that.

Glad for you, but it doesn't give me hope as I've been waiting well over 72 hours by this point.

I assume you are properly verified and/or within your daily limits?...

I am very sorry to hear that. I am beginning to wonder if making a bunch of noise is the answer. It does not seem fair that I would have received my withdrawal before you received yours, but please illuminate me if there is any other reason you think that might have happened.

GL man!
I've been waiting 25 days for 3 different coins withdrawals and 11 days since i sent documents for my verification.
No coins, no verification and not even a credible explanation from them by now.
I'm trying to contact them every day via support, chat, PM in this forum but nothing, they just ignore me!

Seems like you need to create a huge shitstorm & call them out as TGH did.  That site's a joke, as are their shills.

That's what i'm trying to do but it's not working very well.

Many many shills, look at all those 3 posts users who intervene and seem to have only good words for Cryptsy, what a shame!

I've been trading with craptsy for 2 years and i've had i think at least 20 types of different issues, most of them were withdrawal related.

What's the purpose of adding hundreds of shitcoins when you clearly don't have the skills to run properly more then 3 wallets?

BigVern looks really really dumb to me, i'm not saying that these people should be jailed but i seriously think they deserve at least to go bankrupt!

u should withdraw everything u have and dont make any new deposits there

Yes you definitely should lucky bitch.

That's a good question. Here's a basic list of alternative alt-coin options you can look into should your issues persist:

bittrex.com
poloniex.com
cryptopia.co.nz
c-cex.com
yobit.net

I encourage you to do more research into each of those exchanges on your own.

From that above list, I have personally only ever used Poloniex, C-cex and Bittrex. I will say that on all three of those exchanges, I have never had a single problem withdrawing money when I wanted. In most cases, the transactions showed up on my end practically instantly.

I will also warn that before making any deposits, it would be a good idea for you to spend some time watching the specific markets you are interested in move for a while on different exchanges to familiarize yourself with what volumes you would be able to easily liquidate (and on what exchange). Every exchange is different for different coins. You should always familiarize yourself with which exchange is doing the most volume on a particular coin to get a true idea of what prices should be before making any big moves (or going through the hassle of and paying any fees for depositing/withdrawing).

Still no withdrawal. Still stuck in Pending with no transaction ID.

I put in a request for withdrawal on the the 22nd.

No replies from Cryptsy to my daily emails.

That's exactly what I think whenever I see someone preface their name with "Big". It screams "I'm so inferior I have to pump myself up by using a label to make myself look good."

When I was having problems with Craptsy back in 2013/2014 "Big Vern" showed a picture of his company's server setup. It was a bank of just a few server that processed millions of transactions. No wonder they have so many problems. I shudder to think what would have happened had they not backed up their servers and lost their clients' money. They have to have millions of dollars worth of coins on site.

That totally stinks, and I am very sorry to hear that. I received my last substantial withdrawal of slightly less than a BTC this morning. My original request for that was put in yesterday. That leaves me with very little money on Cryptsy at the moment (around $50). I'm not sure what to tell you, but here is everything I did:

1. I waited for about 8 - 12  hours before opening any support tickets for each withdrawal. I kept any writing in my support tickets short and to the point. I also tried to be polite, for the most part. Additionally, I never opened more than one support ticket for each individual withdrawal issue. In other words, I never had more than one unresolved support ticket open at any given time.

2. I frequently mentioned I was having long-term issues in the chatbox, as well as handed my ticket #s off to every admin that appeared. I also intermixed this with normal chatter. I wasn't a broken record, and I wasn't persistently annoying (maybe a little, though). If an admin told me my problem was being looked into, I would leave it at that until another 12 hours passed with no resolution. Then, I would mention it again. If you go to mention your issue again 12 hours later, it might help if you do this with the same admin you mentioned it to previously. That way, they might start to feel a true sense of urgency that nothing has been done yet. Also, by the 60th hour of doing this, there really isn't much an admin can say to defend the issue. It is clearly just ridiculous to everyone at that point. Additionally, if I was receiving a broken record answer from admins in the chatbox, I would politely probe with more specific questions to attempt to gain more clarity on the situation, as well as make them accountable for what they were telling me.

3. I made every effort to be polite, unless what I was being told was so ridiculous that I couldn't help but cry, "Bullshit!" That only happened once, however. You can read that story here... https://bitcointalk.org/index.php?topic=1217578.msg12775249#msg12775249

4. I'm not sure if this one matters or not, but I never tried to do more than one withdrawal at a time. I put in the withdrawal request and then waited until I actually received the withdrawal before putting in the next withdrawal request. It took me just about a week to get my money off Cryptsy. I was also 100% in BTC while I did all this, and I don't know if that made it any easier or harder.

5. Keep a detailed record of what you are being told and when, including things that are said in the chatbox. That gives you future ammunition to support your claim that your problem is long-standing, for both public and private use later, should that become necessary. Also keep a detailed record of your pending withdrawal requests and the dates and times you confirmed those requests by email.

6. Make some noise! I created this bitcointalk thread and then took a few steps to publicize its existence. The only steps I took to publicize were sending a friend in with the link after I had been secretly banned and then my own mentioning the link to this thread in the chatbox one other time, when I knew some of Cryptsy's regular heavyweight traders were around, to make sure they knew there was a problem (and that this thread existed). Those were the only public mentions coming from my own efforts (and the friend who helped me initially). A few other people then picked up the link and spread it from there. It's not like I had a following here at Bitcointalk to begin with. My first post ever here was the OP of this thread. It really does go to show you the potential power of social media.

If all that sounds like a royal pain in the ass, it is! No one should be made to feel those steps are necessary just to have access to their money.

I find it funny thinking that I never would have gone through the effort to create this thread if Cryptsy hadn't used the crappy tactic of secretly banning me in the first place, when all I was doing was politely complaining about a very real, long-term problem that was ENTIRELY their fault. Now, this thread is quickly rising toward 1,200 reads.

I believe most of the regularly appearing chatbox admins do not have the personal power to immediately solve your problem but would likely help you immediately, IF they were able. In particular, the first people that come to mind in that category are Horus, DCGirl, GreenLion and Nordman, though there are a few more. About those aforementioned people, I don't have a single complaint, and I do believe the actual solving of withdrawal issues is not in their hands. If pressed to critique them, they should often replace their sometimes seemingly blind defense of Cryptsy with simple apologies, as well as allow those apologies to flow freely. If I had to choose one of those people to run something higher up the ladder, I would personally choose Horus, but that is just my opinion. He has been there the longest, and I believe he is an actual employee of Cryptsy.

This was discussed in another cryptsy thread.  Richie says bittrex has never been hacked.  And while some of those other exchanges have no doubt been hacked I do not believe that all of them have.  Also keep in mind, Bitstamp has been hacked.  So whether or not an exchange has been hacked is not necessarily the same thing as saying the exchange is solvent or fair or operating with integrity or anything else.

Those are great points. Thank you for making them. I completely agree "whether or not an exchange has been hacked is not necessarily the same thing as saying the exchange is solvent or fair or operating with integrity or anything else."

I think, if any one of those things, this thread is about an exchange operating with integrity (or not).

I will also revise the post you mentioned to avoid the potential of misinforming anyone.

Thanks for the suggestions.

I heard from Cryptsy today. They said my transaction was "stuck" so they cancelled it and asked me to try again. Why couldn't they have done that shortly after my transaction didn't go through on the 22nd??? It's because they are incompetent, that's why.

I tried again and had the same result of the withdrawal getting stuck. I then converted some Cryptsy points into BTC and sent 0.01 BTC and it went through. Then I tried to send the rest and it got stuck.

I created my own thread so more people can find out how much of a problem this exchange is.

Just to let everyone else know. I started my own thread and was able to get all my BTC finally transferred. It took several attempts at withdrawing. I had 3 separate withdrawals and 1 went through right away, a second went through a few hours later and finally the third withdrawal went through after a day.

I think I will start a new thread on any issues in the future but thanks for letting me add to your thread.

It is better to keep advocate on behalf of u if  then it is true going dear..

Only thing now is to :- do remember all the Cryptsy team , Cryptsy fanboyz and devs that were along/supporting in this show all the time together for future such events be caught quickly ! As its the same people making making GOX show repeat again and again ! Specially the fanboyz who where telling i totally trust Cryptsy and they never go poof ! Similar to Garza fanboys ! Without this fanboyz, truth would have came out pretty soon ! Blind dumb herd mentality followers !