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I called DHL today and they have nothing coming to my address in Canada. I have emailed Yifu numerous times. I have private messaged him and opened 2 support tickets. I have been polite in all my messages. I have done everything I can to get an update on my shipping situation. I continue to receive no response from him.

My order was placed and paid on September 23, 2012. My shipping address and phone number are correct. As a customer I did everything quickly and correctly.

Where is my batch 1 Avalon?

Edit: Bitsyncom / Yifu why did it take so long? My address was correct. I ordered and paid quickly. You didn't ship the unit until April 1st. I lost out on a lot of bitcoins.

What was the point of ordering early?

Strange as per newsletter from last night:

"Batch one have mostly finished shipping, aside from a small number of orders with incomplete/wrong address or phone numbers. We've been getting these orders back from our shipper and getting in touch with people to update their information, this is a fairly quick process."

I know our postal codes sometimes get people confused  :(

The shipping information and phone number is correct. If DHL had a problem they would have called me.

I dunno, we sent it out and it is also not on the list of problematic addresses, I'll update you as more information is available.

https://bitcointalk.org/index.php?topic=155488.msg1657839#msg1657839

This could be a DHL issue.   You were in this thread and people mentioned EMS seemed to be the better option.  I wonder if it is in DHL's hands?

There is no DHL issue. I have a DHL office 5 km from where I live.

Just because they have a local office does not mean it is not a shipping issue.   What does DHL tell you exactly?  They have not gotten an inbound package?

Sent it when? It should have been shipped a long time ago based on the order number. What's the tracking number please?

you are in the same boat, but you guys already knew that no?

I've contacted people that's on the list of problem shipments once I get it back from the shipper, and if I've not contacted you, it is probably because you are not on the list, and if you have not received a unit yet, you'll probably show up on that list.

and since you already provided the full info, I'll just pull it from the ticket once it shows up and inform you.

but right now, I got nothing.

I have confirmed my order address and phone number are correct because I have a copy in my email from the original purchase. DHL have nothing coming to my postal code or my name.

Bitsyncom,

I appear to be in the same boat as well.  Can you please confirm if Order #200000864 has shipped?

As per the instructions in the most recent news letter for non-received orders, I opened a support ticket.

I really wanted to place a Batch 3 order, but as you may understand it was hard to justify in doing so when the Batch 1 order has not been received and all inquiries go unanswered.

Yifu, if my order and other problematic orders were shipped. Why are there no tracking numbers? Mine should have been shipped a long time ago i'm guessing.

Yifu,

I think you already know it, but order 200000381 has the very same problem, we don't know where it is.

I've resubmitted my address with ticket #501, but as you can see from my receipt that I've attached to ticket #501 it was already correct and cell phone number as well.

spiccioli.

Bump.

Bump someone help this man find his Avalon.

Dude I didnt order batch one but I would be freaking out over all the profits you are missing. :(

I really hope you get your unit very soon!

Bitblazing

My avalons arrived yesterday out of the blue. Yifu said the same thing, they were shipped.

DHL couldn't find them in their system I called a bunch of times. Even the morning they were delivered DHL found nothing in their system. So just because DHL can't find it doesn't mean it's not on it way.

Aseras,

my problem is that they think that they wrote a wrong address, so my units could be everywhere, without tracking we cannot know where they are.

What I don't understand is why is it so difficult for them to make a phone call to their Hong Kong forwarder and get back tracking numbers.

spiccioli

Thanks. I am freaking out. Bitsyncom has not given me any information. No tracking information and no information of any kind.

As far as I am concerned The Avalon Team owes me a lot of bitcoins. I ordered and paid quickly. My address information is correct. So it's their shipping screw up or they sent out my order late. It's costing me a shit load of money. I should have had this box weeks ago.

Bitsyncom / Yifu where is my miner and compensation for my loses?

Same here, I've paid October 3rd, they lost/wrongly copied up my address, which is correct in their own invoice, I've opened a ticket more than 5 days ago for this issue!

Shit happens, I do understand that they could have written down my address wrongly, but 5 days to get a tracking number, come on!

spiccioli

Thank you for posting.
Now that you have the package & attached paperwork, can you see a tracking number, and does it give any information that you wish you had earlier?

Good question, ProfMac,

what can you see on DHL site when you use your tracking number, I'd add.

spiccioli

He's very busy doing interviews right now. Yifu, what is my tracking number? More importantly where is my order #152 Avalon?

@Bitsyncom

Can you please check on my batch#1 order # 200000393

I have already received 1/3 of the order (so I know there is no problem with the address) but since I am a Batch 1 early order I would really like to know if you know anything about the other 2/3 of my order. Tracking numbers for at least another 1/3 of that order would make me very happy. I know you guys are understaffed and very busy but since you are already selling Batch #3, I would really like to know the status of the remainder of my Batch #1 order.

thanks for your time.


-JJ

I'm still waiting for my update Yifu...

Endless frustration is the theme in this thread.

so whats going on? have any avalons arrived in canada as of yet?

Allinvain got his. That's the only one I know of so far. https://bitcointalk.org/index.php?topic=155488.msg1664368#msg1664368

Well I hope they start showing up soon! I placed an order for batch 3 and I hope to not be waiting as long as you guys did.
 
Please keep us posted.

Only allinvain has gotten his.

bump

BitSyncom Why did you ignore my questions?

*bump*

I have a tracking number that I got by calling DHL. The waybill was created 2 days ago but it hasn't moved or been picked up. This is taking far too long.

I have a question for you all to try to answer.

If you have a piece of paper with a name and an address to some unknown person in another country far far away where they speak a completely foreign language and follow a street numbering scheme you have never heard of, what is the method by which you are able to determine whether the address has been written correctly to that paper and there has been no mixup with someone elses address? The rules of the game state that you are not allowed to call or in any way try to contact that person.

Please post here what is the method you are going to use to determine the correctness of the address and what is your projected reliability achieved in doing this.

Also post the estimated time consumed of doing the verification with this method compared to the time that it takes to send out an verification email to an email-address you have also on the same piece of paper sitting right in front of you.

The answers to this question will tell us whether what Avalon is doing makes any sense and what might be the reason for the numerous seemingly lost packages.

Type the address in google maps and see what comes up. And maybe use street view when the address is located.

Does google show something sensible and correct for all valid addresses? I have searched dozens of addresses I know 100% sure are valid and google does not show anything useful.

Is google guaranteed not to show anything for totally garbled addresses? I would guess a significant percentage of those will lead into google showing something.

Okay, you get some picture of a street and maybe a huge apartment building. What next? How is that picture of a street and building significant to the person in question? Does he live there or does somebody else?

I know for a fact that the address I am sitting currently in Thailand typing this message does not get anywhere close with google if I write it exactly as it says in the lease agreement or any other more sensible way I could think of it written. I get a dozen hits for places all over the town I live in and slight variation on how I type it gets me to a different dozen places around town. Even the name of the street has about half a dozen different ways how the original thai language name can be transcribed to western alphabets and none of those are more correct than other because it really is only the thai alphabet one that is correct. And the numberings along the street are a total nightmare to understand. Actually I am not sure at all whether this address I myself have for my own apartment is anywhere near correctly written of not and even I cannot think of many places I could check to be sure. However after next week I am not here any more so I don't have to worry about it. Maybe I could try to send a letter to my own address to find out whether the post office understands that or not. Good luck for anybody else to figure that out.

I send an empty envelope to myself every time I move, before I do the change of address process.

I did the same thing  ;D except I change address then mail to old address to see if it will be forward to new address as planned   ;D

@Bitsyncom / Yifu

can you please confirm that all Batch1 orders have been shipped?

and if so what is the hold up are they all sitting in customs?


Please give us Batch 1 customers some news!

order # 393


received 1/3 of order still waiting on the rest

I will certainly shut up if I can get some sort of news on my order
 :P

thank you

-JJ

I finally received my batch 1 Avalon order 200000152 ordered / paid on September 23, 2012? I needed to connect one of the fans.

Bitsyncom / Yifu why did it take so long? My address was correct. I ordered and paid quickly. You didn't ship the unit until April 1st. I lost out on a lot of bitcoins.

What was the point of ordering early?

(Added above to the op)

I really hope they fix these issues prior ti shipping batch 2 and 3

You sure are angry for someone that's about to make $775 a day. The Avalon will pay itself off in 2 days....

Many people are not as fortunate as you to have ordered a batch one Avalon, I'd recommend you just be happy with what you got, because it is much more than most other miners have.

If you are really that upset, sell it to me for $1500 so that you can stick it to the man.

Sir, please feel calmful. You are lucky than me :)  I paid at the same day as you paid: September 23, 2012,  till now I am still owned 18 units.  I have to say I am quite frustrated.

18 units you were planning on getting rich quick to bad your still in the on the bench in this hashing game 

You are entitled to your opinion. When I ordered it, it was far from reality and I took the risk. I believe I deserve some answers. If you wanted one you should have bought one when I did.

I am sorry that you continue to wait. Good luck!

Do not misunderstand it. It is a "group buy" order.

ow oke that explains it stil to bad that me and you or still waiting on the units

Do you have a tracking number now that you have the unit?
Does this tracking number give you any information that would have helped?

I got the tracking number by calling DHL. You have to call DHL daily until they can see a shipment coming your way. The tracking number was not emailed to me in advance. Good luck!