Bitcoin Forum

how long should it take to fund a Bitstamp account?

I have transferred using Transferwise and they say the money was sent early friday morning 5th april, nothing in my bitstamp account.
no response from support (19 hours and waiting)

now it maybe that this delay is normal (don't want to unnecessarily scare anyone) or it may not be normal. can anyone reassure or advise me.

I too am having serious concerns about the lack of contact from these people, over 24hrs and nothing at all back. Beginning to get pretty worried about this. I've e-mailed nejc.kodric@bitstamp.net a couple of times today as I found this on the bitstamp thread and have heard nothing back. Posted on facebook page as well as filing a few support tickets.

also hoping for reassurance :(

I've seen multiple threads like this around the web, not looking good for bitstamp customers. Hope you guys get your money.

If this turns out to be the case, does anyone know what the best way to approach this is. funds left my bank account this morning and presumably landed with them shortly after. I've tried my bank but nothing they can do, how would I go about notifying their bank to freeze their account? bear in mind it's in Slovenia so I suspect there may be a language gap.

Any help greatly appreciated as I'm on the verge of freaking out.

I just received a sepa payment from them and there is one more being processed.

Up till now I have had nothing but good experience with them. Withdrew 5 figures in $ over the last 2 months alone....

Support tickets were always answered within 48hrs and usually faster

I wouldn't despair yet :)

I keep telling myself that going by the size of their orderbook that it's nothing more than sloppy customer service, but my spidey senses are tingling and not in a good way.

Thanks for the reassurrance though, I need a bit of positivity after the day I've had so far.

In my case, the SEPA transfer was pretty fast. I did on a thursday, my bank office confirmed it on friday and the next monday the money was on Bitstamp.

Now I have a pending withdrawal with them that is taking a little more...

i did the sepa on thursday, transferwise confirmed the money had been sent on friday, now its past tuesday and nothing on bitstamp, not even an email acknowledgement, or supoort response.
what worries me is that something has gone ary with my transaction and I feel i have no point of contact for a resolution.

SEPA transfers can take a few days. My deposit to Bitstamp took 2 days.

Thanks for all the input, appreciated.

Idaho: When did your deposit clear?

if bitstamp are listening, maybe its a good idea to at least acknowledge receipt of support request.
26 hours and no response to support request, what gives?

I have just pm'd "hazek" on here as he appears to be affiliated with them in one form or another, last online a few hours ago. Will let you know if I hear anything back.

The more research I do into bitstamp the more I think I'm freaking out unneccessarily.   ::)

The guys running the show have either put a huge amount of work into a monstrously elaborate deception and are about to make off with millions of btc or, perhaps more likely, I'm just being a bit jumpy having just sent the largest sum of someone else's money, I've ever sent anywhere.

I know that a simple reply to anyone of my forms of contact would go a long way towards settling mine and others fears and would likely put an end to all this negative press.




 

We apologize sincerely but we have become victims of our own success I'm afraid.

Bitcoin's rise in popularity has really been great for us and while we know this is in no way an excuse but we increased our user base over 50% in the last two weeks. We also rolled out a new support system and a new account verification system which left us with many duplicate messages and the delays in promptly addressing all these tickets caused more tickets which now snowballed into a serious backlog.

However we fully intend to solve this with our recently increased number of new support agents.

Thank you Hazek. I have sent you a PM

I replied.

Please find an official statement on this matter here: https://www.bitstamp.net/article/overwhelming-popularity/

why?

transfer arrived. faith restored.

People forget the legacy banking system is not Bitcoin where you get a transfer in a second. ;)

Experienced the same kind of issue. Transferred BTC to my bitstamp account but my account still shows 0 BTC!

Is this a familiar issue?

Thanks!

How long have you been waiting?

I'd like to use this opportunity to ask a question that bothered me for a few days now:

I read only good things about bitstamp, and was pretty determined to sign up with them and start trading there. But then I looked at their 'about' page, noticed they're a company based in Slovenia (so far, no problem), using a bank account at a Slovenian bank for fiat transfers.

Here's the problem. Slovenian banks are under some stress, as a result of the Europe-wide banking crisis. Maybe not as bad as, say, banks in Cyprus, but probably not risk free like most banks in, say, Germany or France either. Here's the OECD report talking about the Slovenian banking problems: http://www.oecd.org/eco/surveys/slovenia-2013.htm

What I'm wondering obviously is, how safe is my money at the bank that bitstamp uses? What's the point of trading bitcoins if I am at risk of losing my fiat funds when the associated bank goes bancrupt.

For a day right now. My transaction has at least been confirmed for 50 times. So my BTCs are gone but not credited to my account.

You are absolutely right, so my advice: don't hold too much fiat and a lot of Bitcoin  ;D

Please submit a ticket or PM me your ticket ID if you already did and I'll see what I can do.

Hazek have you received my PM?

Answered and answered.

I have also transferred my money on the 10th and transferwise confirmed that the payment was sent out and it should have been received by 12PM that day. The BitStamp account still shows 0 - am getting increasingly worried.

I am in the same situation. Transferwise confirmed the payment completed on wednesday but has not yet appeared in my account. Support tickets have been ignored. What is going on. This is a non trivial amount of money

My issues are solved by Bitstamp. I think that with a little patience you will be much more comfortable.

Cheers.

I am happy to be patient if they would communicate with us and keep us informed

It seems that communication seems to be the trouble, along with a very turbulent couple days on the market.

Funds sent on wednesday the 10th of april now cleared!!

Still no joy for me :(

Me neither, update please?

I am happy that I didn't use them... although after the recent drop (Even though I still made a very nice profit) I decided that I don't like to gamble nor am I very good with it, although I had incredibly strong urge that my greed prevented me to sell hours before the crash