Bitcoin Forum

Recenetly I created a Bittrex exchange account and began doing trading there.

Now that I want to do withdrawals, I have prompt saying that I need to wait 24 hours due to limits and asking me to verified. Is this how Bittrex works? In other exchanges there is a thing called Level 1 stage where people can withdraw even they are not verified as long as not reaching the limit.

The amount involved is only around $40 so I don't get it why they have restriction for that kind of amount. Thanks for those who will respond.

I've had a bittrex account since early last year and have never encountered this problem. But it seems to me that in recent days a lot of users are encountering it.

So i guess bittrex is tightening up on their AML/KYC. Their rules are quite confusing imo, because i've actually withdrawn much more than what they said on their site they would allow per day. See here for their guidlines for withdrawal limits and verification: https://support.bittrex.com/hc/en-us/articles/231701788-Verification-Withdraw-Limits-and-Troubleshooting

Maybe your account was new because they seem to not allow withdrawals at all for newer accounts until they get verified. This is quite shit in my opinion.

Or have you changed your password recently or disabled 2fa? If that's the case that might be the problem.

Either way, try submitting your docs or if you are not willing to just leave the coins in there. It's not a big amount anyways.

I had no idea the limits were this low. I was considering setting up Bittrex account for throwing small amounts at low market cap altcoins. Given that I apparently can't withdraw anything without verification... what is the first tier of verification? Do you need to submit documents to be able to withdraw anything at all?

Given the timing of these changes on Bittrex, the new terms on Poloniex and Bitfinex pulling out of the US market, it's pretty clear that unlicensed exchanges are scrambling to cover their asses after BTC-e got taken down...

DO NOT send any documents to unlicensed exchangers.  who are the people who are verifying your documents? are you sure they won't sell your documents on the black market? :)   where do they store your IDs?

a licensed exchanger have strict rules imposed by the law. they are verified from time to time by authorities.  Poloniex, Kraken, Bitfinex, Bittrex  and many others are illegal companies which can be seized anytime.

Bittrex isn't the same as it used to be back in the days. The entire crypto industry has evolved into something much more serious now. As newbie, you won't be allowed to trade/withdraw anything. If you walk yourself through the basic verification level, you'll be able to trade and withdraw crypto currencies only. Max withdrawal limit is 3BTC. The highest level of verification allows you to start trading fiat, and your withdrawal limit gets lifted to 100BTC per day. The downside of this is that you are required to send in high res documents and a picture of your face. Bye bye privacy.

No, from what I understand you need to enable 2FA to start, but after this, I don't know what limit you will get.
My account (created before their new rule) has a limit of 0.025BTC daily and I have never give any document, phone, etc. S I guess once you enable 2FA this is what you get.

Funny thing is when you read their support.bittrex.com talking about this, they start with:
"Due to the large number of leaked username and password databases, we are making changes ..."

Where do you guys check the limit? I have made couple of withdrawal in the beginning of this month and the amount was thousands of dollars worth in altcoin, it went smooth and without any issue. Yes I have the 2FA activated. It says DAILY WITHDRAWAL LIMIT  1337 BTC (not sure if this is true)

That's my primary concern. It feels shitty enough sending my confidential personal info and ID to Coinbase or Gemini, because I don't really trust them to store the data properly. So I especially don't want to send them to unregulated exchanges.


I understand the risks and they are factored into the decision. Sending ID, utility bill and personal info that could be used to steal my identity is crossing the line with these types of businesses. Risking a small amount when the exchange could disappear or get seized is of less concern to me.

I wouldn't send sensitive documents to unregulated or unlicensed exchangers. Proper exchangers have state of the art privacy and information protection systems in place. Others... well, let's just say you need to be nervous every time you go through passport control at borders and airports. You never know what the immigration officer might see on the computer's screen. If your passport is misused and flagged for criminal activity by Interpol, it will take a lifetime of stress and mental pain to rebuild your life.

What's stopping their document verifiers from selling your documents to people with nefarious intentions? If your docs end up being misused, proving and linking the exchanger to the misuse is difficult. You will be left on your own to defend yourself and this is not easy in a world where bitcoin is often seen as the currency of criminals.

You just have to withdraw slowly thats what im doing right now. The 0.025 limit is pretty crazy low though.  They went from a withdraw limit of nothing, to 1btc, then right down from 1btc to 0.025 within 1 month.  It makes it very hard to trade there right now, if they could up the limit to 0.25 would be a big difference.

I don't know if that apply only on new accounts, because I still can withdraw any amount without verification. I can't see the limit you are talking about.

The US government sticking its dirty fingers in every pie will do that. After the darknet market takedowns and the BTC-e seizure, exchanges are scrambling to cover themselves from an AML/KYC standpoint. I just hope that people are able to get their money out. Apparently if they can't verify you through public records, you need to do their enhanced verification -- sending documents, etc.

Please read this info:
If your password has been changed, you cannot make a withdrawal for 24 hours
If your account does not have 2FA, you are limited to withdrawing up to 1 BTC (or equivalent) per day
If you have an account created after October 30th, 2016, your withdrawal limits are:
Unverified Accounts created before 08/01/17: 0.025 BTC (or equivalent) per day
Unverified Accounts created on or after 08/01/17: 0 BTC (or equivalent) per day
Basic Accounts: 3 BTC (or equivalent) per day with two-factor enabled.
Enhanced Accounts: 100 (or equivalent) BTC per day with two-factor enabled

If you don't want enable 2FA?
Can you withdraw with basic accounts without 2FA? (new account)

New bittrex rules are fucked up to shits. Not only they dont allow withdrawals for unverified accounts but also they added wire transfers and this fucking tether being nothing else but a fractional reserve fart token. Who on earth in their right mind would agree to submit a new request each time when they need to deposit fiat? Their psa starts like this: "If you have an account created after October 30th, 2016". What if I have accounts created during 2014-2015, what limits will I have then? They say they are KYC compliant now. Why they chose this exact number - 100 btc / daily for max tier accounts. Tier1 gets u 3 btc while the enhanced tier lifts this figure 33 fold. Bittrex is a honeypot at its finest. If u trade there u ask for trouble.

You can check the limits that apply to your account on the "settings" page. Then you are redirected to your account informations. Check between "margin trading" and "user activity" you can see "daily withdrawal limit" and a link redirecting you to a page explaining how you can increase your limit. You can't miss it

Ok so I created the account on March 2016 and hence I've never faced this issue. It's weird that they are letting a user withdraw just 0.025 BTC with the fee still renaming the same while other exchanges have no such restrictions such as liqui. I never knew about that article as well. To verify an account with an exchange when you can't even use it for bank withdrawals is highly risky. I have verified my accounts with PayPal and Payza earlier as they allow bank withdrawals. What's the point of bittrex asking this?

After lots of withdrawal issues in polo many traders might have migrated towards bittrex and they are also registered trading platform so they are now implementing strict KYC policy to not get into any legal problem later on due to insane number of new migrated users in their platform.

It is kinda weird but as a regulated and centralized exchange platform they don't have any choice. This is why we need decentralized trading platform as soon as possible. 

As it has been said these changes were set up due to their lack of security previously, as you can read on their website


Nowhere they are relating these last changes with something about KYC

https://support.bittrex.com/hc/en-us/articles/231701788-Verification-Withdraw-Limits-and-Troubleshooting

I will based on the word "recently". I don't know when it was started in Bittrex (ok the date was given above by one of the posters) but you need to verified at least the Basic Verification and submit your phone number (also confirmed it) before you will get rid of that withdrawal error. Believe me, it will now work and you don't need to submit any documents for this or enable 2FA.

IMPORTANT THING: If you will do enhanced verification in the future, you must fill up your basic verification the same with the information on the ID's you will provided in the future.

Thanks for the response. I have now solved the problem and most the post here are right. It's part of their new rules about new accounts.

First I wait 24 hours since it was stated on the error but still after 24 hours nothing happened and still the error are popping up. What I did is to answred up the basic verification and verified my mobile number and after all approval which only takes less than a minute, I can now do withdrawals. This is mandatory since new accounts can't withdraw now but they can deposit. :)

Verification in bittrex or other exchange for your own safety ,i did basic verification which took only seconds after providing first \last name and address then verify your mobile phone through sms which allow to withdraw up to 3 btc a day . enhanced verification will take some times after upload docs .   

So, if I understand correctly, you were not verified through public records (because they required your mobile phone). That means you provided 1) name, 2) address, 3) birth date and 4) mobile phone and you can now withdraw up to 3BTC per day?

Any idea if a Google voice phone number will work for this?

Even if they are doing this for security reasons, what if the account gets hacked and like it happened earlier with other users, the hacker dumps the users coins by trading it and then withdraws via his own account? This is an exchange unlike PayPal where you can't trade your money but will need to withdraw or send it. Verifying only helps against anyone who tries to change your password or email to withdraw your coins.

This is very doubtful. Look at the chain of events: BTC-E gets seized. Polo changes terms (changes clauses regarding rights to sue them in case of loss). Bitfinex withdraws from the US market. Bittrex changes its verification tiers--unverified accounts reduced to 0.025 BTC per day and then to zero.

Exchanges are doing CYA. Damage control. This has nothing to do with security.

I've personally never done level verification since first creating bittrex account up until now and all goes well, but for the past few weeks I still have not tried to withdraw on bittrex, hopefully I do not accept the same problem as you.

As far as I know if we change the password, we will not be able to trading and withdrawal on bittrex for up to 24 hours.

Whether you changed your password before?

They have some pretty high security issues. But on the Lighter Side most of the things they ask you to do a really easy to take care of. Just make sure that the name that you used on your account matches the verification identification details that you put in there with them.

do they have a country restrictions for verify ???  ? I asked support but they did't respond ...

Yes for Basic Verifications. Documents only required on Enhanced Verification but it needs the same as the information on Basic. If in any cases, you just did some joke information there then just create new account. Only needs different mobile number.


Like I posted here just few posts from this post, it was because of the new implementations of Bittrex for new accounts.


Im not sure. From what country you from?

For withdrawals in Bittrex, you receive an email, each time, with a link to click to confirm your withdrawal, otherwise, you can't do anything.
So in case your account is compromised, the person can't withdraw to his/her own wallet address. So the only thing he/her can do is making fun with your coins by selling/buying

So to verify and provide a mobile phone, they send you a SMS code for you to enter into their site. Once that's done, do they still require your mobile phone for the 2FA when you withdraw your 3BTC per day? Or the 2FA is done through something like Google Authenticator?

No you don't need 2FA when withdrawing if ever you already passed their Basic Verification. It's just an option to be verified as Basic. After passing that, then withdrawals will now be smooth as long as there will be no problem on the way.

And yes 2FA is done by Google Authenticator as always.

After failing at Basic verification. Bittrex ask me must to fill ENHANCED VERIFICATION.
I upload and upload. But now they said:
There was an error processing your documents
Please reload the page and submit your documents again. Sorry for the inconvenience.

Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges


So, I reload. But nothing happened. There is no button to upload my docs again.
:(
HOW CAN I DO NOW?

Same thing happened to me...im starting to worry...

Same here. Can enter my account but the system doesn’t give you the option to upload your documents again. 


This is what they write. At least there is. Hope that the account is not fully disabled and only temporarily suspended and will be open again:




Ryan
Yesterday at 18:28

We would like to address recent reports regarding Bittrex account suspensions.

We occasionally conduct compliance reviews and are working vigilantly to protect our service and our users from harm. As part of a compliance review, we have temporarily suspended certain accounts pending the completion of the review. The total number of suspended, closed, or banned accounts is very limited: less than 0.1% of the total accounts on Bittrex.  More than 99.9% of Bittrex accounts are unaffected.

Any reports that Bittrex miscalculated or misapplied its exchange fees, that there is a security problem with the exchange, that Bittrex lost any coins stored on users’ behalf, or that Bittrex is banning people trying to access Slack to discuss the status of their accounts are incorrect.  We are committed to making Bittrex a strong, safe, and compliant exchange where people can securely participate in the digital currency economy.  We ask for patience from our highly valued customers.  As for us, we plan to “keep calm, and carry on.”

Same issue here.

trying to be compliant.

But now they have locked up my coins AND don't give me an opportunity to comply.

Nowhere to resubmit the pics for 3 days now.

Has anyone tried to open a support ticket with Bittrex? This issue seems to be growing. I'm also in the same boat. Perhaps they are backed up with Enhanced Verification submissions.? I've had my account since June so I'm still able to withdrawal .025 BTC every 24 hours but this is concerning.

Have open a ticket and included the selfie, ID back and front pic it is pending since 1 day. Also confirmed from my side that I have followed their requests as described and asked them to verify manually my request. Many people have this issue and hope it’s only a bug in their system and will be sorted out soon. At least I can still access the account where as other people their account has been blocked or disabled.

For sure many tickets have been raised worldwide and it takes time to reply all the support emails.

Here their auto reply:

We've escalated your ticket to our Support Team. Here are some Enhanced Verification troubleshooting tips. We will be with you as soon as possible to help resolve your request.

The number one reason for an enhanced verification to not be processed through the system is the submission of a Selfie that is the same photo that is used on your uploaded identification. If you did not take a new selfie or use a photo different then your identification, please try the process again with a new selfie.

Please make sure you are selecting the proper document type and following the instructions of what photos to upload and when. If you are uploading a document like a passport, including the entire passport do not crop it. The system must see the entire passport. The instructions typically will say to take a picture of the front or back of your ID. For passports, you would take a picture of the section that has your face and information. Then you would take a separate picture of the top part of your passport when it asks.

Lastly, if you have manipulated your document in anyway the verification may fail. Please make sure to submit very clear photos without any alterations.

If you have tried all of the above please let us know and we will manually review your submission.

Once you have been verified please make sure to enable two-factor from your settings to increase your limits to the 100 BTC max.

Thank you,

Your Bittrex Support Team

Perhaps the compliance reviews caused a glitch with users simply trying to establish the enhanced account option. Perhaps opening a ticket will push the process through. Are you able to respond to the open ticket? "If you have tried all of the above please let us know and we will manually review your submission."

I have replied to the auto reply. This is also in the ticket chain

ok thanks, will start the process

I am currently losing my mind with this. I tried to insert my street address several times before it got through, and now it's not in the official form that is used in my country. And I cannot change it. I have something like 100€ there in total, and I wouldn't have used bittrex in the first place if I had knew this is so hard.

Are peeps still having issues with their accounts getting locked out or is it all sorted out now?

Too i have a problem with Mismatch Name i cant withdraw any amount of btc and i dont have any kind of verification very bad position for me

My account is from 2014. I also had to try to verify it (there seem to be no legacy accounts as some wrote). Basic verification failed, and my data cannot be changed by me anymore.
I'm definitely not going to send some crypto exchange my ID or a fucking selfie. I never used fiat, only traded btc <> altcoins. So I will just use other exchanges from now on.

Thank god I never store any coins on exchanges, otherwise I would feel pretty much raped now..

So after raising a ticket to the Bittrex support, I was waiting 7 damn days and didn’t get any reply what might caused the issue with my account. When checking the Enhanced Verification, saw that there was again an other error message with Name Mismatch which is not the same than on the Basic Verification. It didn’t show my middle name and again have to wait up to 7-8 days, depending on the demand (whatever this means)

So was raising a ticket to the support with justifying myself and uploading other documents where my name was written without the middle name. After that I have enabled 2FA Authentication. Then again was waiting and waiting without any reply. Day 5, I checked the ticket status and saw that it has been SOLVED. So again logged to my account and there the account still hasn‘t been set as verified.

Had really big stress as I thought that I have lost my 8 Bitcoins. So what I did was I tried to withdraw the coins to my wallet and then was so happy that it worked. Finally I have control now over my coins.

Personally I won’t use Buttrex anymore. How they treat honest customers is not correct. Some have really big amount of money in these Exchanges and providing NO ANSWER is also an answer. I had 12 days full mental stress and for sure I won’t let them treat me this way again.

https://steemit.com/bittrex/@teatree/is-something-wrong-at-bittrex

For all those who still have issues, wish you lot of success!!

I had also same problem of name mismatch.. I had made support ticket.. Today morning my support ticket is showing status of Solved but still my account is not verify or i am not able to transfer my coin..

What to do now ?

ok do i have to have an uploaded pic of the back of identification i uploaded 4 different pics 1 being a ssn card i just put the ticket in Sunday and i have tweeted at them should i upload the back of the DL as well? thanks

yo i might need to get on that campaign to expose bitterex as scammers my ticket has just been marked solved as well but i still cannot withdraw i got the withdrawal too small error when trying to withdraw 0.004 btc now it says withdrawal limit reached i must wait 24 hours i have send messages to 4 people on linkedin and facebook associated with bitterex

UPDATE: withdrawals work now i was on their ass fytb i told them thanks though for solving it quickly the guy said the ticket automatically marked issue as solved it should not have done that but as far as the future goes i dont know

i also hav problems with autoverification and am already waiting 11 days for a ticket response. nothing is happening. any idea how i could reash bittrex in some other way. cant get into their slack channel  ??? h8 waiting

My ticket is open since 40 days ago & not a single response

welcome to bittrex scam club

^{1. Unverified Accounts: 0 to .025 BTC depending on account creation date.}
Someone please tell me when It is 0 or 0.025. Which attribute decide this amount? Date join or something?
I saw too much issue about re-verify but no hope. I want to escape but ^{Unverified account withdraw limit has been reached. Please try again in 24 hours. To increase your limits, please verify your account}. So I just want to know, when I can withdraw 0.025/day or always 0/day, because my join_date is 11/6/2017.
P/s: I have 2fa

I don't remember exact date but I think it was somewhere in 2017. Based on what you have written you have that 0.025, seems you've gotten at least something out. So you have to take little something every day. I have 0 BTC, but I haven't tried to send my passport yet.

35 days without answer on name missmatch problem, basic verification also failed, my ID informations that ive sent them are 100% correct. My coins are locked on bittrex. They allow unverified users only to deposit coins but not to withdraw, bittrex is showing hypocrisy to us.

Hi guys,

I also have this problem on bittrex. Does the team of bittrex doing something about this issue?

I actually sent my name properly and the address. Plus i sent pictures files of my identification card with selfie but still cannot be verified. And i cannot withdraw anything of my deposited amount. How long will i wait? i already sent additional files on the reply trail of the ticket status but still no respond from the team.

If anyone has solution or technique to it please will you help me.

Thanks and regards,

Ernie

Add me to the Got Fucked club. Been with Bittrex over a year. 3 days ago I find out that I have a .020 BTC withdrawal limit. Today I found out that I have a 0 (Zero) BTC withdrawal limit. Basic Verification told me to fuck off...and my I.D and a selfie for Enhanced? Helll Naaaaw. Luckily I keep my real deal shit on an offline wallet. Bittrex I'm done with yo ass forever as soon as I get my money back.

Same with me. I was playing with some small amounts on Bittrex and until recently I had a withdrawal limit of 0.025 BTC, which I was fine with. But today I logged in and I saw that the withdrawal limit is now 0 (zero)! I applied for basic verification, but got the error "NO PUBLIC RECORD MATCH" and the only option given is to apply for "Enhanced Verification". Thanks, but no thanks. There's no way I send more information to these scammers. Spread the word guys, I have the bad feeling that they'll soon disappear with everyone's money...

I strongly recommend people with coins on Bittrex to withdraw them immediately if they still can. I couldn't withdraw them, but fortunately it is a very small amount in my case.

Been using the site for several years without any problems. I was able to withdraw a few days ago but now it states that I need to be verified before I can withdraw....I've been verified a long time ago! It let me deposit, but they wont let me withdraw.....It looks like they have a liquidity problem----> been here before!  Think an exchange got us again!

Bittrex sucks, one can't withdraw unless verified. earlier my account was legacy and now it's tagged as new, it's ridiculous. this is how they treat their early user. i got 50 mBTC stuck in there. :-\

I am pissed!  Mine is tagged as new too, and I just made a similar withdrawal a few days ago.  If I ever get my money out, I will never use them again. It's beginning to look like they are just making up excuses in an attempt to let their deposits catch up to their withdrawals.  This happened to me at cryptsy too before they ran!  Same thing ---> looks like Bittrex has a liquidity problem.

Ok looks like a new policy again and because of your posts I will refrain from using Bittrex for now.

At the time this thread was created, what OP needs is just Basic Verification (basically just a mobile number) so that withdrawal will be available and it goes smoothly as confirmed by OP on previous page. Out of curiousity, I created a new account now and what I saw from Basic Verification now is we need to verified our details unlike before that mobile number is enough.

Weird. My account was tagged as BASIC there so withdrawals should be fine too. I supposed to transfer some of my funds to them a while ago but I saw your responses here so I suddenly not to do it at the moment. Maybe will wait for more responses.

I just gave them everything I could and they still wont let me withdraw ---> first I tried to upgrade to basic (which I already had but they changed it yesterday day to "new") and it said that it failed (gave my SSI number and everything)!  So, I went ahead and uploaded my state identification card and selfie....and still nothing ----> I am done ---> there is something suspicious going on here, guaranteed!

Support's not responding to tickets so I submitted an email to them under their "Contacts" link:

This is their response:

" ** THIS EMAIL CONVERSATION IS NOT MONITORED. REPLIES TO THIS EMAIL DO NOT REACH SUPPORT STAFF **
In an effort to assist you as quickly as possible we are now only accepting tickets submitted via our "Submit a request" form.
This form will allow you to provide us with the precise information we need to resolve your request.
Please visit our Support site and search the FAQ for your issue: https://bittrex.zendesk.com
Please click here to submit your request if you are unable to find your resolution in the FAQ: https://bittrex.zendesk.com/hc/en-us/requests/new"

I have been a long time user of bittrex and never any problems until today.  It looks like they finally got rid of their "legacy" accounts and moved them all to NEW with a 0 withdrawal limit.

Okay so the  old days are over and so I submitted for basic verification and they claimed they couldn't find me in their databases.  Crap.  Based on what you and many others have posted my experience with enhanced is not going to be any better.  Crap.

If you are reading this I WOULD NOT DEPOSIT ANYTHING INTO BITTREX UNLESS YOU'RE ALREADY VERIFIED because you wont be able to get it out.

Even i am having the same problems with enhanced verification. what shall i do now?

Bittrex morons, They want our coins!

I suspect there will be a class action law suite filed soon. Keep as many records as you can because Bittrex will try to scrub their servers of your information. When you put in your claim later, make sure you take them for every satoshi you can prove you sent to them because the lawyers will take a large part of the award.

Bittrex probably has liquidity problems or is going to exit scam.
Too bad, used to be a decent exchange.
Looks like I am gonna have to write off a small amount of coins.

Warning, DO NOT USE BITTREX!
If you have funds there, take out now, if you can.

You have been warned.

Same here, the name I go by is just a tad bit different than my legal name. I've used it with banks, cc companies, insurance companies, and no one has given a shit. Honestly a name mismatch isn't going to stop some crook, obviously they would signup with the name on the ID. If you try that with bittrex they'll gladly take your bitcoins but you can't have them back. Now it looks like I have to get in line behind thousands of people bitching at them (check their twitter). Luckily I didn't send that much but I'm not giving up, I want my money back even though I might be fucked.

closed all my positions and withdrawal went smoothly. PS account was verified.

You successfully withdrew in what cryptocurrency?

Get out of this exchange while you still can. They are openly stealing users funds.


https://www.change.org/p/bill-shihara-unblock-bittrex-user-accounts

Fucking retarded shitty ass exchange telling me that I reached my withdrawal limit. Oh you have a 0 BTC withdrawal limit, what the fuck is that? These fucking idiots want you to verify yourself with your ID to withdraw YOUR money from their shitty ass exchange, are they fucking out of their mind? Oh to prevent money laundering? You gotta be fucking kidding me, at least give us a 0.1 withdrawal limit per day you idiots. I would punch them in the face so hard right now. If this exchange is not a goddamn scam, it sure is fucking crappy. Id verification to withdraw cryptos, never seen such thing until now.

Bittrex is currently in the process of ruining their reputation. They should immediately allow an option of closing unverified accounts and withdraw all funds.
Instead, they change their policies, and play games by not replying to support requests, or auto-answering emails sent to support address.
Don't risk your funds if you're not sure you'll be able to get out from Bittrex.

BTW, looks like, for enhanced verification they use a service called Jumio, so apparently users' data are being transferred there for verification, and Bittrex isn't doing it by themselves.

https://support.bittrex.com/hc/en-us/articles/231701788-Withdraw-Limits-and-Troubleshooting (https://support.bittrex.com/hc/en-us/articles/231701788-Withdraw-Limits-and-Troubleshooting)

images from slack:

https://i.warosu.org/data/biz/img/0038/83/1508088703860.jpg

https://i.warosu.org/data/biz/img/0038/83/1508110955067.png

Can anyone help me to complete this form, please?  I realy need the money wich Bittrex stolen!

https://complaint.ic3.gov/default.aspx?

And how can i sue them? I`m from Europe... 

Bittrex is lying, see their modified blog post about withdrawal limits:
Original (4 Sep 2017 23:47:55 UTC): https://archive.fo/wLRVv
Current (30 Nov 2017 23:08:23 UTC): https://archive.fo/VXjZm

My funds are locked away as well, I am waiting to see what happens, but I have little hope left. If you have money there, I recommend you to withdraw ALL of it.

Where can i get a list of licensed exchanges? I have the same verification problem. Its all over the internet, reddit, here, etc. People having the same issue and Bittrex never answering back. I think Bittrex is shady at least.

Thanks.

That would be an understandable response if their fucking support was actually existent but since it's not it just seems like no one gives a fuck. Is this exchange being run by kids? I thought this was a professional exchange handling around 10% of the crypto volume but it turns out they are worse than etherdelta.

Actually before i could withdraw from bittrex, i had to verify my email and my phone number....but that's it, at least for basic level.

There is no such luck for anyone outside United States. Your funds are simply stuck.

They are verifying some people outside the US but they are extremely slow and totally unprofessional. It seems that they might not be scamming after all, maybe because they got scared/caught, I would still withdraw everything if I was verified, right now.

I can't withdraw and can't get verified.  It just so happens that I have a good amount of value on there.   >:(

BITTREX SCAM


https://www.youtube.com/watch?v=tMnDdbAQotM


--------------------------------


Leave negative feedback for these thieves
they are checking this forum everyday, but no action , no answer


julian (Bittrex admin) :
https://bitcointalk.org/index.php?action=profile;u=332203


ryan (Bittrex admin) :
https://bitcointalk.org/index.php?action=profile;u=171880


richiela (Bittrex admin / ANN topic starter) :
https://bitcointalk.org/index.php?action=profile;u=96390


Rami
https://bitcointalk.org/index.php?action=profile;u=252476


Bill
https://bitcointalk.org/index.php?action=profile;u=252559


https://i.imgur.com/QibqatH.png

Hi! I am on the same situation, I have some funds in bittrex and they don't let me withdraw. It is not a great amount but it is mine! They send me to a ticket support and to a private slack channel that I cannot enter. Is this the way to treat your costumers?

Lucky for you, pal. Because for me, I made a second bittrex account so I can hold the other altcoins I bought that so will not touch it for few years that I'm expecting to boom but unfortunately these bittrex admin and staffs are using this stupid excuse to steal people's money.

Same problems here. Apparently there were problems with the verification/validation of the documents. Made an issue two months ago. No reply, no help, nothing. Tried to reach out on Twitter but that does not help either. A lot of others too with the same problem. Hashtag: BittrexTrouble. Issue: 361019

I'm from Asia and my account was verified almost instantly a couple of months ago already not now. After few transactions, they didn't allow me to withdraw my funds and asked me to verify account but verification was done quite fast.

But I see now a lot of people complaining about this issue and I may be lucky that time.

Radically reduced my funds here since these issues started happening, but did not take all out. Have the same situation where my legacy account has turned to new, but I cannot get the full verification.

It says this as I'm a European so I'm not in their system:

https://i.imgur.com/EyuCXG0.png

When I go to enhanced verification it says I already did it:

https://i.imgur.com/UqUL68X.png

But actually:

https://i.imgur.com/9aJhY92.png

As I'm in crypto for years now, I assume the worst and am happy most of my coins are safely stores off exchanges. This is really similar to Cryptsy behavior (have a fortune in Ripple there :( ) Anybody had any luck with contacting support?

O wow, I was actually able to withdraw after becoming "Enhanced" status, while only going for basic verification. Immediately withdrew all my funds and left the exchange with:

https://i.imgur.com/zqqIt3d.png

My recommendation is to get your funds out ASAP.

I'm in the similar situation (I have some good amount of coins there), I can't withdraw anything but a couple of weeks ago it still allow me to withdraw up to 0.025 btc daily.
I have submitted account closure and coins refund to them, lets see what will happen.

Cannot withdraw due to name mismatch error. Support didn't answer at least over a month. It wouldn't let me transfer around  0.045 Bitcoin. Submitted photo ID several times, nothing any progress.

Bittrex is Scam.
I have 2 months already waiting for the unlock of the account given the fact that I have a full verification.
From tech support replied only 2 times, and fed with promises, the account is still blocked.
People print out everything! If you did not get this business of time. Block access and you lose all the money.
These scammers are now catching up the crowd and then it will be hard Scam and robbed all for free.
All centralized exchanges are Scam!

At least it seems that they are finally acknowledging the problem after so long. Still absolutely unprofessional and borderline scam. I personally am not verified yet but I have seen many people get verified lately so hopefully it happens soon. It seems that they might not be fully scamming after all.

Legal action needs to be taken. Ryan Henz is also Ryan Pumper - they pump coins and then send us a letter from their CEO that they are looking for suspicious trades? PLEASE GIVE ME A BREAK. I got 90k stuck on there and I want to just go ahead and meet with their legal team and get my money back! Trading in their 4 years with no problems.

Ticket number 564123

I understand that even with account verification, some people cannot withdraw.  In that case I skip account verification all together and stop trading on Bittrex.  Too bad because Bittrex was my favorite centralized exchange.  However I think that all those issues with Centralized exchange is a good think for Bitcoin because people will finally be forced to use decentralized exchanges such as Bisq.

They did send a private email saying they will fix it but fuck me after months of not saying anything only 1 shitty mail telling people they will fix it? No official statement in any social media/web, somewhere? I don't know, just unprofessional. 

They got Vincent Briatore account unstuck today, but he is a big shot over on Utube. You got be a big shot. You gotta have some weight. My ticket is #564123. Hey, they can fix your account if they think you can harm there business. Vincent is a big time trader - I guess they help who they want is all.

Anyone else have a withdrawal limit of 0.4btc but is still unable to withdrawal? Past few weeks I had been able but not anymore.

My Bittrex account withdrawal has been disabled!

I have submitted ticket to support but with no reply!

Bittrex Request Ticket: #548004

Please help!  #bittrex #bittrextrouble #bittrexexchange

Has anyone spoken to a lawyer or something?

Does anyone know where we can complain Bittrex LLC?

Anyone has contact for Bill Shihara, Richie Lai, Rami Kawach, and Ryan Hentz?

It seems to be a bug (or intentional) but some people that got verified recently still can't withdraw even with the 100 btc limit. Although some of them weren't able just because they didn't enable 2fa, do you have 2fa enabled?

Just so that everyone knows, currently bittrex has 0 BTC daily withdrawal limit for all new accounts (and most old ones). "Basic verification" does not work so if you want your coins out, you are forced to upload official ID and a selfie to bittrex. As you can see from this thread and by googling, bittrex support is ... not great. I would not recommend using bittrex for anything.

Yeah, it's been covered in other threads here, seeing they don't do fiat, it must be incompetence or some scam brewing.

Either way, it's a serious alarm bell sounding.

It would be valuable to know if there is anyone who has successfully performed "enhanced" verification and withdraw in the last few days. If that fails for everyone then it is pretty clear what is happening..  >:(

I wasn't locked like some others so I was able to withdraw my funds.  They kept asking for enhanced verification but since the min withdraw was less than what I had anyways thru just the basic like .4 btc or something I never updated my info.   It's pretty shitty situation since I really liked Bittrex exchange and it was def the best one I've used to date but I'm not taking any chances just in case.

Hopefully it all gets worked out for those who aren't able to withdraw.

What really pisses me off is you sign up agreeing to certain terms and condition, they take the money off you, then change the terms and conditions. I didn't sign up for a service were my daily withdrawal limit is 0 BTC without verification, never would have, but that's all I have now which is a bit rude of them.

Many people have, there is a thread with many tickets and like half of them are solved. Most people that got enhanced can withdraw. That's why I'm saying it doesn't look like a scam, why would they verify accounts if it was a scam, they are just unprofessional.

hi, what's the latest guys? I could do with some moral support!

how can you use a such company? :)

You send them the IDs and everything they require without thinking to whom you are trusting your documents. Your identity will be sold on the black market.

https://cointelegraph.com/news/bittrex-leaks-user-passports-in-support-emails-says-russian-telegram-channel

Lolx, why they need KYC for crypto, crypto was made to be decentralized if they verify our documents then what is the mean of decentralized?

And what do you want people to do, genius? If you have thousands of dollars or more stuck there, there is no other solution than giving them your ID. Many other exchanges ask for ID too, for fiat withdrawals anyways, it's not like bittrex is the only one, they are just extremely unprofessional and your link is not confirmed.

Any Updates?? I have been waiting for over a month regarding the "name mismatch"problem. Are there people that have been verified after uploading documents. If more and more people get verified this means that my money is safe and i just have to wait.

Yes there are people that have been verified but it's random, they are not solving tickets chronologically for some odd reason. There is someone who got verified only after 3 days and there is someone who is still waiting for 1 month +

I am waiting for verification for 10 days now. Same Name Mismatch problem. I have been sending emails, ids, explanations. Haven't received any response but some generic that verification is slow these days.

So bad that I see some1 waiting for over a month...

Why do you have  thousands of dollars or more stuck there? Why did you use a shady exchanger? :)

you said that they extremely unprofessional. do you want them to admit that they lost the clients IDs?

Tell Bittrex that it is no longer the service you signed up for, they changed the service with out your agreement, and you want a refund.

There are class actions under way I believe.

So if I ask for a refund they will give me all of my money that's on my account?

I doubt it, but you get to voice your complaint.

The problem is that Bittrex went ahead with these changes with out seeking customer approval first.
That is bad business practice and they need to know it by people demanding refunds.

have you read this?;

https://support.bittrex.com/hc/en-us/articles/115003209552

I am sure most of us have. It is not much help.

Yeah it's all crap, other US exchanges aren't restricting you to 0 BTC withdrawals without warning if not fully verified.

If Bittrex had taken the time to email their user base and clearly outlined their new draconian verification requirements well before they implemented them, would could have withdrawn and be gone to another exchange. Instead the took the sociopathic approach with little or no regard to the impact on their users.

Don't get me wrong, I understand the requirements governments have for fiat transactions. But Bittrex doesn't do fiat, even if they did, the fiat verification requirements shouldn't apply for crypto.

Yeah, if they really had a good reason for increasing verification requirements, that is all fine.. but the way how they implemented them for both old and new members could have not been worse. They must have noticed the complaints from the community week after week, but still no change.. that is the baffling part. Don't they even try to stay in business anymore?

Im really worried about bittrex.But in the past - poloniex made me and everyone worry too.And they just keep working like nothing happend.Anyway support in both of them impossible useless crap

Happy to report that Bittrex has unlocked my account after a long wait.

Can you give more info? How long was the wait, how old was your account, what was your ticket topic (enhanced verification issue - name mismatch?) and where you are based? Thanks!

Everyone who has multiple tickets for bittrex support needs to log in to support and delete all but their original ticket ... I know this is frustrating as F@#$ but I'm sure some people have taken to opening ticket after ticket .. do that on Twitter,  tweet all day of you want & add comments to your original ticket but delete all of your tickets but the original .... I think this needs to be repeated all over any place where people are talking about their tickets ...

I tried Bitfinex the other day after being disgusted by the new Bittrex verification policy, but the Bitfinex interface was messy, and they wanted a minimum withdrawal of $250US even on little coins like IOTA which seemed strange to me.

I have just registered on Binance, as some people here suggested to do, unlike Bittrex, Binance have 3 levels of verification the default still allows up to 2BTC of withdrawals per day which is plenty for me.

If Bittrex want to loose business because of their unacceptable default 0 BTC withdrawal without verification policy, so be it.

what are the 3 levels of withdraw on binance?  So you could withdraw 2 btc without verification?

what about the other altcoins?  is it whatever is equivalent to 2btc?  What are the withdraw fees because bittrex i heard is 0.001 btc fee ?

I have thousands of dollars in many exchanges. They were not shady when I started using it. It was supposed to be one of the biggest and most reliable exchange out there. There aren't really many options to choose from anyways.

Is withdrawal OK now??
Thanks.

No it's not and it will never be. You have to verify in order to withdraw, there is no other way. They claim they are hiring more people for their support team so you should try now.

Oh, sad to hear that :(

They fucking change the withdrawal limit from 0.025btc to 0 btc for unverified account and now i can't withdrawal my coins on bittrex. Stupid me just realized it yesterday when i deposit and sell my altcoins on bittrex but when i want withdrawal my bitcoins, it said you need tp verify first. Fucking scammer.

to be fair also, I bought XRP yesterday and sent it to my gatehub wallet. It works just fine.
Note: my account is verified (basic)

Anyone here who is verified and having issues with withdrawal??

Would like to store my bitcoin to them when the bitcoin god fork takes place. I love free coins :D

Wait, before verifying, if you are actually going to try their automatic system, make sure you use all your real data on the basic verification so you don't get any errors when using the enhanced verification system, otherwise you gonna have to wait weeks like everyone else.

I put all data right on Basic verification, but wd limit set to 0.0 they found no match.

before 35 days i start the Encha. verification with my driver license and id as backup ..... No Answer

after 7 days i wrote the Support. Automatic answer.......they need time...
no answers on my questions....

after 14 days i got a automatic update if the case is done if yes no answer is needed end it will be closed. i answered.......

again 7 days later i ask for an update... No answer ....

Now around 7 days later still no Update Answer or verification from that guys.


for me it only looks like scam and my btc are lost its the same shit every year with sso much exchanges.... bittrex sucks.

my bitrex sup ticketnumber is 450xxx thats realy old xD.....

They have a Tier 1 too. Just click the verify page.
You only need to provide some basic information.. Name,addy, phone.

Why are some people complaining  ::) you just CANT trade thousands of dollars without verification. What if you"re terrorist, money launderer.... what did you guys expect??

I'm not trading thousands thats the problem I'm just a small time trader same as I was since 2013 and they made it absolute zero for everyone even those who worked without problems for years.   Some notice would have been good or they will end up keeping these funds maybe that was the point behind it.   Especially over xmas seems really bad timing




yep same here and its not that verifying is the problem but they wont recognise information every other website on the internet acknowledges.   I've had the same address for decades, I can apply for a credit card on amazon but this crypto exchange says I dont exist.  The fault is theres, I only need a very basic account but they've locked people out which is not acceptable and I just hope its not deliberately done to obstruct access.


I read their guidelines, I have multiple middle names so is that a problem.   I dont use all of them constantly for crypto sites, like I say any fiance site I can think of accepts my identity.

thats not the problem.... i have 21 btc there now. they have all from my side... my ID my Driver lic. and all basic informations.. and i give them over a month of time.

a answer with the problem and all is fine but i got nothing, so for me its scam nothing more...

here is noone from bittrex xD

and bro my ticket is 450xxx and no answer on it xD

There would be always KYC policy on any exchange when it comes when you are already trading up thousands of dollars on daily basis which is normal since these exchanges do follow regulations which they would really need to impose it strictly but on the case of OP why they would ask such thing? $40 isn't really a big deal. If you do hesitate on giving documents then we can anytime make an another account which doesn't need to verify since the restrictions or limits of non-verified isn't really bad after all specially on small-traders.

It should be fine, next time you should make sure you are verified before you begin trading. I believe I had that issue, but they required verification before I even deposited anything. This is my personal belief though.

I wait now over 36 Days

before years i opened the acc i have a good WD limit with an unverified Account they make the limits smaler and smaler if i got set on 0.0

i think its no problem to get them my id and more...

but the problem is they got All they want and dont verifi member after more then a month... thats scam nothing more. they block my and some more biger players... so we cant get the money out...

my 22 btc there are playmoney for funtrading not more. virtual btc with a virual amount of $ worth.

I have to follow up to my previous comments and say to be fair the company were quick for me to confirm identity.  I know Bittrex are outsourcing to another company and some posters have said in some cases they are fast, well that happened for me luckily.      I didnt check back for like 48hr but I believe it was possibly even faster then that.   Not sure why some are delayed more but I took heed of the emphasis on a very clear 'selfie' photo.   I went out and stood against a white wall and tried to look just like my official government id photo which doesnt actually resemble a human, I was the perfect match apparently  :-\

I left it as a large picture, no editing or Instagram type filters my phone tried to sneak in there to make me feel better.   The scan of the actual ID I tried with a webcam but its awful and text blurred, I used a high res flatbed scanner so it was all sharp but a good quality camera might work also.

Hi guys!  I have tried it to verify myself on the website and it never works, I put a complaint in support and they answered me several weeks later with a generic email answering nothing. Did any of you get verified correctly lately in these last days?

I feel like pulling my hairs, its been 2 months, they kept me in ransom, i have provided all the details and my ticket is still open, God knows what the fuck bittrex is doing.

Its the same here. Over 2 month now. last answer from support (automatik generated) is around 4 weeks old.

seet you money as lost and the problem is done. its only scam there.

Dude, people are getting verified. Just try the ''2FA trick'', search around the forum to find out how it works, it's much faster than just waiting for them to respond, which they will eventually.

the 2FA doesn't work, because you need your email to verify that you want to attach it.

no email verification = no anything.

What do you mean you need your email? You need some info about your account to get your 2fa disabled and after that you need to ask them for verification, that's what the 2fa trick is.

I'm also facing same problems. When I filled form for Basic Verification scammer said "NO PUBLIC RECORD MATCHED". After Then, I uploaded images of my docs. for enhanced verification. They told me to wait but when I checked out after 12 hours, its look like that I'd never submitted documents. I'm in tension. They also not giving me reply on my ticket. I have a big amount (10 BTC) in Bittrex but now I think I'll lost the amount.

For anyone else having issues getting verified, try sending in a picture of yourself holding your ID in your picture. This is what I did and was verified within 12 hours after sending the picture. I too got the "No Public Record Match". But, after sending the picture there was no problems.

hello i can withdrawal altcoins without verification from bittrex ?

you hit the jackpot mate
netverify is the worse system ever
I spend 4 months and still not verified
It's kinda impossible to do anything
support all the time asks for new documents
leads to nowhere