Bitcoin Forum

I use coinbase.com to recieve bitcoins,and finaly I met a problem of "unconfirmed transaction" , so that I can't send my bitcoins to any address now .The status was "pending " for 24h,and then the transaction will be cancel.

I was troubled by this problem for days(>5 days) ,and I wrote emails to coinbase.com, but didn't get any reply from them.

What happened ?

Is coinbase.com still alive ?    :(


[2013/9/24 edit]


So finally the problem seems  to have been resolved. Here was reply:


And my account was adjust to 0.2btc  :'(

Perhaps this was the trueth , but I have been unable to reconciliation now ,as too many transations in my account.

Anyway this post is ended now,Thanks for your attention.

Did they cancel the transaction or do you still have the transaction saying pending?

Transactions will be canceled automaticlly after 24 hours ,and then bitcoins return to my account.

I can't send any bitcoins now ,when I send ,it shows "pending" ,and then it will be canceled after 24 hours later.

I was very surprised that coinbase.com didn't reply the email and help posts more than 2days.

I was having this problem two or three days ago.  It even told me that I had the bitcoins in my account and let me try to transfer them, but of course they never went anywhere and those transactions were removed from my history.

They finally showed up about 12 hrs later and Coinbase wrote me back and said they were having problems with "blockchain sync" or something like that.  I don't buy it but seems like it was working correctly the last couple of days.

Yeah, wait a few days and see what happens.

I'm really very disappointed with their service, I has been their loyal customers, but now the problem lasted two weeks and still have failed to solve,.

really really disappointed!

My bank account got unlinked out of nowhere. I have no idea why.

you need to wait then check what happen patience is important  :-X

More than 15days , I met this problem again and again. I can't send my bitcoins out.

I don't know when I can get my bitcoins back.

Have been waiting since saturday. Still no response from support.

jeeezus, what's wrong with it?  ??? ??? ???
can  anyone talk to them?

Are you verified? I would suggest speaking with Coblee, he's technically not Customer Support but he may be able to provide some advice.

I remember when everyone was saying to use coinbase. All the good places seem to go to shit after a while.

I am very disappointed with coinbase , it's time to leave now. I have still 94BTC that can't withdraw.

Damm, just consider them gone, may as well send them over to me :p

seems like a sync bug . I sended many emails to them ,they replied 2 emails said that problems had been resolved ,but didn't.

I send bitcoin one by one ,and the 10th met this problem again. have 85.78 can't be sended now.

Their e-mail response time seems to be around one week. At least they do reply to you.

They just banned one of my bank accounts out of the blue today saying that my order was "high risk".  I'm in the USA and never done anything unusual with my account.  Oh well whatever.

Olaf from Coinbase here.

I'm sorry about the cancellation. We use machine learning algorithms to determine risk, and their ability to differentiate a scammer from a legitimate user is getting better, but isn't perfect. Shoot me a PM with enough of your email address that I can find your account, or send a note to support[at]coinbase.com, and I'll review your account.

I also apologize for the delays in support responses in the last couple weeks - we are actively hiring additional support staff.

Olaf,

Any thoughts on rockxie's situation?

Franktank,

At first I thought it was an issue with a previous unconfirmed transaction which was showing in his account balance - this would cause him to see a positive balance but not "really" have access to the bitcoin, so when he attempted to send it offsite it would result in another unconfirmed transaction.

This wasn't the case, however, so I forwarded his case and a couple others like his to our lead engineer, who pushed a fix that seemed to correct the other users' problems but not rockxie's. Now we're looking at it again.

I know the delay on this case is unacceptable, but we're working now to find the bug and patch it as soon as we can.

Solved

Email me at support[at]coinbase.com and I'll manually examine your account - apologies for the trouble!

Thanks for your reply.

I'm waiting for you.

Thanks agian!

 >:( >:( >:( >:( >:(  problem is still there.

Coinbase , if you can't fix this bug , could you send me my bitcoins back first ?

I'm very confused that why need I wait for your late resolvement . If you can't fix it , then I can't withdraw my money forever ?

is coinbase working ok and its all rumors or what happening there

Coinbase lowered instant buys to 10btc a week, to help protect itself from fraud.

I wouldn't keep large amounts of BTC in any web wallet...

I haven't got my bitcoins until now,since a month ago,I can't believe that they are a start-up company.

What can I do now ? Is there any place that I can complaint?

I have 85.78BTC that can't send out,they are payment of Block Erupter Blades from customers a month ago. Can I get them back with traditional through legal channels?

I guarantee coinbase isn't keeping 86 bitcoins from you. Take that crazy talk elsewhere.

 

Support email don't reply me now.

I'm waiting for too long time.


Olaf, Could you please spend some time on my problem ? How could this happen ? Why do you want custumers to wait for your website's bug.

They never replied besides automated msg when I had several problems...BTW Ive been there for about 1 and a half months and I still need to wait 18 days for verification lv 2 because they cancelled a transaction and set my 8 days left count back to 30. I hate that company, they dont even have a phone # listed when I tried a directory. Thats just sketchy as FU&* in all ways/

Can't believe that it is a start-up company!

Seems even to this day they are having trouble getting shit straight. They verified an account and when selling bitcoins they stated account not found. Then of course my 3 BTC would be refunded, it is now more than 24 hours later and I'm still waiting... Not happy

Haven't experienced any problems with them lately. Their support took a whole week to answer my email, though.

Yet another day had passed.....

Did you pm Olaf?

So finally the problem seems  to have been resolved. Here was reply:


And my account was adjust to 0.2btc  :'(

Perhaps this was the trueth , but I have been unable to reconciliation now ,as too many transations in my account.

Anyway this post is ended now,Thanks for your attention.