Bitcoin Forum

To keep everyone up to speed on the staggering growth we have had and what its affecting and what we are doing.

The logouts are due to a couple factors no one right answer.
1. Inactivity
2. High traffic load has been booting users
3. In some cases traffic load was so high DDOS protection service has kicked in. We are working with them to prevent this in the future.
4. Some session tweaking vern is doing should help for a bit.
5. Exponential User growth.

Some common questions about the logouts and answers.
1. The new site logs me out all the time? In reality the new site is more efficient at handling sessions the issue is the number of new users has almost doubled in 6 days.
2. What are you doing to fix it? We have already brought up one new server and purchased 5 more servers. We are also looking locally to see if there is a faster option.
3. When will the new servers be up? As soon as we get them in we will add them.

Why is it suddenly so crazy and why didn't you plan for this?
1. We planned for some big growth double in fact. We have had about 8 times that growth
2. Why are so many people signing up?
a. Wall Street Journal
http://online.wsj.com/news/articles/SB10001424052702304607104579210051252568362
b. NYtimes article http://dealbook.nytimes.com/2013/11/24/in-bitcoins-orbit-rival-virtual-currencies-vie-for-acceptance/?_r=0
c. Closure of competitor MCXnow had over 10000 users many of which have signed up with cryptsy.com
d. New policy by competitor to limit chat based on holdings has brought many users to cryptsy.com.
e. Bitcoin price being over 900 and now over a 1000 has led to MANY new entrants into crypto. We expect TV media to start hitting it hard again causing even more growth.

We at cryptsy.com are working very actively to resolve this. Thanks for your patience and look forward to fixing this issue soon!

Sucks you guys can't keep up with the growth, I bet you're losing a good amount of potential traders through this.  I have no doubt you guys will get it fixed soon though. :)
Make vern way overshoot potential growth this time! The other exchanges seem to be handling it fine.

Haha thanks for the support! We planned to double our user base over a month not triple it over a week. But wont make that mistake again.

Keep ordering servers as soon as those arrive, I'm pretty sure that the growth won't stop or it will keep increasing. After BTC-e, cryptsy is the solution for alts (mcxnow shutting down). Besides you have the biggest altcoin list, everyone will jump on it.

+1.  cryptsy is awesome and soon everyone will know it :)

Haha I think Im starting to agree the growth is only going to get crazier. We are adjusting our growth plan to say the least.

Customer Service is great as always, had a one main issue but Cryptsy staff solved the problem in under 20 mins great job on the exchange!

You will need staff (mostly moderators). Hopefully the support stays the same, nobody wants tickets that take days to get answered.

Vern own a help desk company as well they have joined the team to triage tickets etc. So 8 Help desk personnel now average response is 2.2 Hrs on a ticket of course some take longer but 2.2 is the average. Also added one moderator already and have a couple guys I'm contacting that I would like to join the team.

Thanks for the great info!

In other news, Cryptsy Stock is trading higher than IPO price. If you haven't done so, pick some up today before it goes TO DA MOON along with all the other altcoins.

Keep saying security issue after I'm idle for a while and try to access my balance or a market, which it logs me out.

Yeah essentially you lost your session its telling you you cant trade so "logged out" gotta log back in

I sent some PTS to the deposit address hours ago and I still don't have any confirmations of it.

Not sure if that is on your end or my end since I have never had it sit at 0 confirmations so long before.

PTS currently has a block that is taking forever. Hopefully we will get it soon and move on. I don't think it is a Cryptsy problem.

BitJohn, if you get fiat on the site you better plan for 20x growth.  :)

Im inclined to agree

Over 2000 new users today trumping yesterdays 1800 new users and 1100 the day before that getting even crazier will be about 113k trades today. Trumping the 106718 of yesterday which was over 2000BTC in total Volume.

Getting a lot of requests on how to fund your cryptsy account to do so simply do the following

First you need to buy Bitcoin with USD we don't offer that yet (coming very soon) but I would try Campbx https://CampBX.com/register.php?r=71W7SUaY6y9 or Coinbase https://coinbase.com/?r=527817fc6190a6fee60000d4&utm_campaign=user-referral&src=referral-link. Using my referral will save you money on commissions if you want to use it.

To add Bitcoin (BTC) to your account simply do the following:

1. Click the Balances tab
2. Click the BTC Action button
3. Choose Deposit
4. Generate address and send the coin to that address.

Again thanks for using Cryptsy.com!

BitJohn
Operations Manager
BitJohn@cryptsy.com
Tradekey: c66b821fccac75687ce5dff421c9852d67a8205b

Today's final tally was:
112,226 Trades
2110 new users
22920 total

I expect that tomorrow will be even more madness on cryptsy.

Wow. I've told you that the growth rate will keep on increasing!

hmmmm


~BCX~

I agree, those are problems. But they are GOOD problems :))
You will handle it:)

Thanks.
Stas

Update for new user amounts
11/28 2668 New users /
11/27 2110 New users /
11/26 1801 New users /
11/25 1104 New users /
11/24 554 New users /
11/23 358 New users /
26358 Total

Would like to say its going to slow down but......
http://online.wsj.com/article/HUG1746545.html?dsk=y
http://digi.163.com/13/1129/13/9ERR9M0H00162OUT.html
http://www.versii.com/news/292147/
http://www.livemint.com/Money/Dwc2RPiA2gHFhxX7NOOyTI/Dejargoned-Virtual-currency.html
http://www.vcpost.com/articles/18875/20131128/bitcoin-gets-competition-rival-virtual-currencies.htm
http://www.laprensa.hn/inicio/428756-96/el-furor-de-bitcoin-genera-una-legion-de-monedas-virtuales
http://bin.ua/news/finance/finances/149013-kurs-bitcoin-vpervye-prevysil-otmetku-v-1000.html

Expect server loads to keep going up dramatically. We will continue to upgrade and add servers in every way we can.

Already hired:
7 more support staff to handle tickets
1 New programmer starts Monday
Bringing in more moderators (and working to get chat usable)

Crazy growth!!

Now look into my pending deposits please been waiting ages....:)

user: cygnify

Sorry about the load !

on the other hand its good -


Some suggestions :

(i know you are busy )

- you really need to look at that Setting thing at very least order the crosses in  LTC BTC and XPM -

- on the deposit section  the  "turn on Auto sell "  is confusing the Fuck out of people , take that away - if you are tech savy enough to want to auto sell -  you will figure it out -

- Buy more servers -


that's about it.

and i assume the whole  "register with details thing" is for Fiat  ?

Also there doesnt seem to be a sell at market price function. For large and/or fast orders its needed.

Thanks for the update. I kinda miss the chat  ;)

Good luck on further improving the site! It's been cool to hang around on it so far  8)

Edit: While I am at it: USD market is expected not long from now. Any chance euro will be added to in the future?

BitcoinEx why are you so skeptical about the guys at Crypsty?

I have profound respect for you, but either show some proof of these "flaws" you've been posting about, or cut the guys at cryptsy a break....

They have been nothing but professional thus far, and continue to improve the site and to continue their support on as many alt's as possible.

You not highlighting (in detail) why they are not safe is doing a disservice to everyone in the crypto currency community.

Either put up or shut up.

That new programmer will probably be the most useful thing. New features are always welcome. The security of the exchange has priority.

Please process deposits, it has been many hours and all my deposits are confirmed on the block chain.

What is the issue?

It is infuriating that the most basic automatic procedure (X coins with Y>=N confirmations -> X coins confirmed) does not work.

Ok obviously we have deposit issues at the moment here is what we are doing to resolve it:

First get the current program up at least up and down so some start posting.
Second rewriting how it is handled to better sustain the load

Hitting periods of 1500 req/s for the page

Already 1400 new users before lunch that means were going to likely hit 3000 new user signups today.

Still tweaking stuff to handle the crazy load.

Still have inbound servers to add to handle the load (its a holiday in the US)

Hired another programmer on Thanksgiving starts Monday

Training more support staff to get to ticket.

Thanks for your support spread the word!

I appreciate what you are saying and that's great for you guys, but to be honest all I am interested in is my deposits clearing not how many thousands of new customers you get each day.

Deposit confirmations are an easy process and really have nothing to do with how many new users per hours / day / week you are getting.

I understand you are busy, but time is of the essence for an exchange.  :(

wrong.. i get massive issues on many others and i know others do to.. easily proven
..which backs up BitJohn's claims

and i also agree with him totally and its what i was thinking here along as this been going on.. he's right !

oh and ya i feel the deposits pain and agree with the other guy.. i got tons held up lol

maybe kill new user registrations ?

but PLEASE KILL THE API and auto sell.. you shouldn't have auto sell running if the site is not useable anyway
and peoples bots are running like crap too anyway.. its just adding to a bad problem..
and i know you guys have heard this..a few of us keep saying it on Cryptsy chat ;)

there is no damn way bots should be able to trade if we humans can't.. screw them !!!!!!!!!!!!!!!!!!!!!!!!!!!

seriously stuff your bots up your ass jerks !!!!!!!!!!!!!

Unfortunately, the site is very slow and some features does not work at all. Waiting for deposit for 12 hours is sad. I understand that the number of users extraordinary, but still, what are we pay our fees for?

It would be nice if Crypsy stops accepting new users and took care about their existing customers firstly.

Hey bitjohn,

I joined when MCXNow stopped. Still not sure if that was a total ripoff or just bad way to handle carsy growth.

I do both trading and autosell so please don't kill autosell.

BTW since it a message of yours that tipped me over into signing up I added you my referal trader.

Just wanted to say thanks to the entire crew at Cryptsy for their continued hard work and superior customer service.  :D

Hello,

I made ​​my first BTC deposit and he is with more than 9 confirmations, but it still does not appear in my account, even in column PENDING.
What happen and when this problem will be solved?

I made a deposit to that address: 1CDiir2DhafgN1qy1fQzL5LGmTzEoB5nbx

This is confirmations from blockchain.info: https://blockchain.info/tx-index/b9a7099d45eb8d9049c1dc42c67f804bda91faf3e403ae981a0397b9adfde60e

This is confirmations from blockexplorer:  http://blockexplorer.com/tx/b9a7099d45eb8d9049c1dc42c67f804bda91faf3e403ae981a0397b9adfde60e

This is totally unacceptable! Please take quick action and update my balance!

Best regards

Read up a bit we are working it

Those are the first emergency measures that BitJohn would have to be taken right now, because this is obviously an emergency situation for his exchange.

I didn't mean that as a negative thing, but most of the other exchanges are still handling it fine.  BTC-e's user count is retarded now and all things considered they've been trucking on.  Btc38 crashes every once in awhile but other wise it's fine.  (and they're newer and doing much more volume then cryptsy is at the moment.)  Bter wasn't having any problems until after I posted that, but outside of withdrawls their site has handled everything just fine for me.

Cryptsy is awesome and I've been there since the start. No doubt they'll be prepared for the next massive surge.

No, it's NOT fixed! I deposited from 10pm last night and still have yet to see my deposit.

I have been waiting for a deposit more than 24 hours which has hundreds of confirms in the blockchain and it hasn't showed up yet.
Raised a support ticked 12 hours ago with the trixID and nothing changed so far.

Give it a bit more time, it will get fixed.

Now 2 days have passed and the deposit still hasn't cleared up and they closed the ticket without resolution.

-------

Your Ticket #9715 - Missing deposit -  has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Sincerely,
Cryptsy.com Support Team

This is not something I understand...

There is always an influx of new users when the price rises. Each and every time.

It isn't like it just sprang up on us, we have known for almost two weeks that the price was climbing.

Why is it that exchanges do not expand their server farms BEFORE they start being overwhelmed.

The last two major crashes (possibly three) were almost completely due to MtGox's idiocy in this manner.

So, please explain to me why everyone only begins to consider the importance of fire safety once their houses are already burning?

It was more of a bought  5 CO₂ extinguishers and a 1" firehose. But turned out to have needed Halon and 2 2.5" hoses

I've had my ticket closed twice! Then John sends me an email stating that it should be fixed but it wasn't. Now they have gone silent. We deserve updates on the situation.

Cryptsy seems nice but is such a snail ;/

Yep, I would reopen the ticket every day, but the next day they close it again and again.
Nothing is resolved so far...

Should be fixed soon.

Well its been over 84 hours since my SecureCoin (SRC) deposit to Cryptsy disappeared.  And all I get are messages that "should be there now, problems have been fixed, if not it will be there in a bit".  Well it isn't.  And now I get a Ticket Closed email.  Get it together Cryptsy!

Just enter a new reply to the ticket and it will open I think.

The same did happen to me, I received a standard answer which was totally irrelevant and they closed my ticket. I know you guys are really busy, but you can better work correctly on those tickets, as the unanswered tickets will be reopend I think.

Besides that, I love Cryptsy! :)

Welcome to the club. I just received my 3rd closed ticket on the same issue and nothing is resolved.

I just wanted to say that support has been very responsive with me over any issues I've had over the last few days, and things seem to be running much quicker this evening. Props to Vern and John for starting to get things back to normal.

I made a 5000 emerald coin buy order that debited my account but somehow never actually made it's way to the buy orders. Then I tried to buy 13.5 litecoins and the same thing happened to me, so now my account is down 0.5 bitcoin (with no EMD or LTC to show for this). I can't seem to even connect to the website now and it says "502 Bad Gateway" every time I try. I've loved using Cryptsy ever since I registered but this has scared me. I opened a ticket but haven't heard back.

I really hope Cryptsy is back to normal soon (and my account balance comes back so I can trade again).  

Dec 4 edit: my missing 0.5 bitcoin has been returned to me. Thanks Cryptsy!!

Same thing going on here  :(  :-[

Probably adding more servers...

Same thing happened to me almost 24 hours ago. I placed a trade to sell a little over 1000MEC and a few minutes later the trade vanished from the order book completely and all my MEC was gone. Filed a support ticket but received no response.

I'm really hoping things get fixed soon. I understand there have been an influx of users but as a developer that builds web applications all day I've never run into a situation where too many users caused records to completely vanish from a database. I would suspect something else to be culprit.

If Cryptsy wanted a suggestion, I would recommend completely redoing their front-end design logic. Currently a single user can make anywhere between 2-20 api calls to the back end to grab JSON data and when you scale that up to 10's of thousands of users it can cause some serious load issue. Try combining all that data into one call that's sending over a gziped JSON file that isn't 1.6MB of data. A little optimizing and caching (even a 15 second cache) goes a long way

You mean the back-end?

Cryptsy will automatically debit an account when an order is placed. Unfortunately, no guarantee that the order immediately gets put into the order book.

Some markets, like LTC/BTC are really laggy, while others (I've been playing the GLD/BTC market lately) have a lot less lag.

Sadly any other exchange is far better than Cryptsy.

Incorrect.