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Hi Bitcointalk

i was looking for a good criptocasino, i found Sportsbet. io and and I thought it was a good option, I registered, I made a deposit of 560$ and reached 1200$ in roulette, after that, I sent the necessary KYC, and tried to make my withdrawal, after a while they cancel my withdrawal, and tell me to make a second KYC, after doing so, they proceed to block my account, and my funds.

They do not allow me to play or withdraw, not only this, but they accuse me of multi-accounts, and without any basis, I tell them that I do not have any multi-account and that I will be willing to provide the necessary evidence, but please respond because of all the attempts to contact them by mail, they have only answered me one.

The last thing I did was to tell them that if they continued to ignore me, I would expose the case here, and try to solve it legally by opening a case in their department. Since as a consumer I feel ripped off, not only they do not respond, they do not enable my withdrawals, and they do not let me take out MY LEGAL WINNINGS, and not even MY INITIAL DEPOSIT.

I have screenshots of all the conversations and proof of everything.
Hope bitcointalk can help me to solve my situation .
Thank you very much in advance.
Information:
Mail: anon*******@protonmail.com
Username on Sportsbet : anonymousxm
Payment Method: BTC ( BTC )

Mails:
https://hizliresim.com/sqikzx3
https://hizliresim.com/jr8t6eu
https://hizliresim.com/3uvjb8c

Re-upload the screenshots for everyone to see we have a representative here I'm sure he can address this, like all the other cases about multi-accounting they are not going to dwell on how they find it out its industry practice on not telling about their security and tracing method it's their words against yours but I hope it can be resolve.



https://www.talkimg.com/images/2023/08/14/GeOaW.png

Thnks bro, I hope it will be possible to recover my money...  :-\

Indeed, as per their terms of service, they do not allow multi-accounting now it begs whether you were falsely accused or not.
My question is; Have you used a VPN service to register or log into their website before?
Has anyone else ever used your device to register or access Sportsbet? Do you have any family member/relative who also access sportsbet, and you use the same devices and internet?

Sometimes abusers use VPN services and once you innocently use the same VPN service, they will see similar IP addresses, especially for free versions and your account will be flagged, and they may think it's the same person or people.

I think they have flagged you because your identity might have been used by another account? Or have you had any lost accounts that did KYC before? I'm not sure why they would flag your account if there's no infractions or something.

did you use VPN? it could have been the reason why sportsbet.io thinks that you have other accounts. I've seen threads created on this board in the past where the complainant says they have been accused of multi-accounting despite not having other accounts. In the end, the complainant admitted that he used VPN to access the gambling site.

No, I don't have any more accounts with my KYC, just one. I always use wifi, but I doubt very much that no one close to me plays at this casino, apart from a friend or two. And in the case of the VPN, there are times when PrivadoVPN opens on my PC and connects by itself, but I don't see this as a reason to take my money away.

It certainly may not be the reason to take your money, but now the task is to prove that you are not multi-accounting. I suggest you keep engaging with Sportbet support and other necessary parties for a possible resolution.

Sportsbet spend way too much on promotions, I don't think they would bend that low to scam off a customer his $1,200

Try contacting this guy and see if he can get you a quicker response  sportsbet.io (https://bitcointalk.org/index.php?action=profile;u=832366)
There have been similar cases of multi-accounting in the past, but they would then get resolved well like this one -SPORTSBET.io accuse me with multi accounting and DONT PAY MY WINNINGS (https://bitcointalk.org/index.php?topic=5450006.0) (Though your posting style looks the same in both scam accusations, are you the same person?)

I'm not that guy, but I saw his post and realized it was the same case, so I proceeded as he did.

http://hizliresim.com/enu893v
I was told to wait 5 days, hopefully they will act correctly and give me my legally obtained earnings.

There were not enough evidences to conclude your situation here to determine what's really going on. I will try to reach SB's representatives and see what he thought about this matter and give SB's side of the story. They are very attentive and handled cases fairly if it's proven to be a simple misunderstanding. Please give more time and wait a moment for my PM to be notified by them.

Well I hope so, because with my KYC there are no more accounts, and I made a legal use at all times of your casino and complying with your policies, I hope you unlock my money fast. thanks to all.  :-\

On that case, if your story is what actually happened and it's a simple mix up, you can rest assured that SB will sort everything up. For the time being, I noticed no one asked you yet if you're the only one accessing SB in your home. Are you?

I agree with @holydarkness that if no one else has created accounts with your KYC details then you'll surely get your money back. Sports Bet is among the top trusted casinos out there and they won't do anything wrong to degrade their reputation for just $1200. You should try to continue your conversation with the support team and I'm sure that if everything is right from your side then you'll surely get your money.

No, in my house nobody else plays in this casino, as I say, I have nobody close to me that plays, only a couple of friends, and they don't have this problem in their accounts. I really hope that the Sportsbet team will solve this situation quickly, in the meantime I will continue to wait for the 5 days that they told me.

As per the email they wrote back to you, they said 05 Business days and not 5 days. There is a difference and I hope you know it. Weekend days do not count. So please be a little more patient as we wait for their response.

Yes, I will wait no problem, I know that holidays don't count, thank you.

Finally they turned out to be BIG SCAMMERS, they have stolen MY DEPOSIT, and the profits generated, they have invented an incredible Matrix type movie, instead of telling me that they do not want to pay from the first hour and it would have been simpler for everyone. Does anyone know any way to report these scammers to the consumer?

https://hizliresim.com/ojnc7eg

https://hizliresim.com/ilhqxy2

https://hizliresim.com/gvdqtfr

The first excuse was multi accounts, obviously I do not have multi accounts, and they have not had proof, so they have invented the movie you see there, I just registered, deposited, played, and to withdraw I did my KYC correctly and everything legal, I find it embarrassing that they act in these ways, committing a crime because they are stealing my initial deposit, and that is my own money, not only refuse to pay legal earnings, in addition to this they steal. I warn you so that no one plays on this site, and if someone helps me with some way to denounce, I would be grateful. Thanks.

These are some of the reasons why I don't like use big amount to place bet because the stories that are coming from online casinos is not really interesting my mind. Sportsbet.io is one of the respected casino games or platforms I know because I have seen reputable members in the forum using Sportsbet.io so when I see your accusation thread I was thinking if it is real or not. But that is not withstanding, if you know the representative in the forum, you can contact the user to explain everything to him with all the evidences and see if he can help.

And since you said, you do not have multiple accounts, and if you are sincere about it then the matter will be resolved just clam down and present your documents and explain yourself.

I have already sent them everything they asked for, and first they accused me of violating some terms that I had not violated, and now they are accusing me of violating other terms, that I don't even know what they mean. Not only this but they have closed my account with ALL the money inside, including MY initial DEPOSIT, I do not know any representative of the forum, Please help me with my case because this is unfair.

I think, if I understand their email clearly, your recent account was closed for multi-accounting in a way that your alleged previous account or accounts were banned from the platform from breach of another set of terms of service which was manipulation through double spending.
The KYC verification was part of the investigation to confirm if you were innocent or not.

I have no power to know if this is true or false, since casinos don't usually share their investigation reports to the public. Perhaps you should try using mediator platforms like casinoguru if you are very confident that you are not guilty.

Hi Guys,

this was recently brought to my attention, let me look into it for you..

regards,

Steve.
Sportsbet.io

Here are the images for you:




How about all of the users who don't know how to speak English fluently like anonymousxm, and all of the users who don't have the emotional patience or thought to make a thread here on bitcointalk? How many more consumers and value of BTC are locked because of ridiculous/impossible KYC restrictions/conditions?

I've investigated many complaints and I say that you are lucky so many users are in your pocket, or else you and your business would not exist here.

Do you always write such nonsense? Everyone else here always responds in English, do you think that a response should always be delivered in hundreds, if not thousands of different languages?

This is an accusation only at this point, anyone can come here and type anything they like - it does not make it true automatically or there may be other factors that they strategically choose to omit. It is being investigated by a representative now they are aware of it. It doesn't sound like you investigate anything at all, just fling around your emotionally driven biases.

That is a serious allegation, that they're so lucky because they have so many users in their pocket. I've been overseeing a lot of SB's cases, and last I check, I am sure as hell I am not on their pocket. All the cases served to them are solved nicely. On one notorious case of multi-acc [I won't give the link here, but if you did what you said you did, investigated many complaints, you'll know which one I am talking about] they even give strong evidences of connected accounts that serve as a basis of beyond reasonable doubt. So where is this allegation of yours coming from, again? Please point me out to those cases.

As for complainants that doesn't have emotional patience, that depends. Do their emotional patience runs out because SB's representative talking in circle? If so, please point me out to such cases, I don't think I've encountered any. They addressed a concern, pointed out the situation and their side of story, and they leave. Straight answer. Do their emotional patience runs out because they're on short fuse, let's say because they know they accuses SB on wrong basis? If so, should this question of yours really be answered?

I remember that scam accusation, the OP even denied having multiple accounts at first but later admitted it because there were too much evidence presented. Sportsbet.io clearly has a system when finding out when someone has multiple accounts.

it's good that looking into it even after your support have given their verdict. if OP didn't break any rules, hopefully it goes well for him.

The last thing they did was to close my account with more than 1000$ of which 600$ were mine, the surprising thing is that they have closed my account without paying me even MY INITIAL DEPOSIT.
I see that you speak of the case of other users, and as you comment gave PROOF even of the users who used in SB, I do not have more users in sportsbet, I only created the account to play, and this has happened to me casually to win, they let me deposit without problems and play without problems, and when I withdraw blocked, they give me two unjustified answers and without evidence, and they close my account.
Thanks to all and see if the case is resolved and I get my money fairly. I will keep you updated with news.

Don't you know that each gambling platform has their own rules and regulations that guide their users over the use of their service in other to keep a good track record of every activities ongoing on their website, maintain the site and present each gambler their due offers accordingly, maybe you've violated any of the rules which you yourself doesn't know or aren't aware of, part of the reason it's important to read their ToS well before joining, if you comply with them you won't have an issue with them.

I have not breached anything as I comment, and in the case that this had happened, they should also REFUND MY INITIAL DEPOSIT, normally they would let me withdraw the money with the winnings and close the account after this if they consider that I should not play any more on their platform.

They don't give any more answers on the subject, I think I've definitely been robbed and I'm not going to get anything. >:(

I think you shouldnt be too hasty in your conclusion, a sportsbet.io representative replied here saying the issue was recently brought to him , and should be given time to check - https://bitcointalk.org/index.php?topic=5463240.msg62740626#msg62740626 (https://bitcointalk.org/index.php?topic=5463240.msg62740626#msg62740626)

This reply is just on the 24th, today is 26th , just few hours apart , give them time , at least , we are looking forward to another reply from sportsbet.io stating what really happened, and what the possible fix is , or stating that your issue is resolved , what ever be the case , be patient and wait , than conclude so fast .

Sportsbet.io have been around here for a long time and continues to carry out sponsorship deals as well as running other promotions on the forum. That they don’t take your case or reputation seriously, I greatly don’t think that would be the case. Neither do I think they would cook up some rubbish aimed at robbing you of your deposit and winning. I don’t speak for them or anything but out of experience from the times I’ve been around, I think not.

As hurtful as it may be as I can’t claim to be in your shoes to understand what your feeling, your already unto your case and pursuing it good. Your agreeing to provide all necessary document is a good step towards clearing doubt but I must say you don’t go about that with name clapping as per describing them as thieves, to have stolen or to have held your funds without reason. No one or platform would do anything without reason and for Sportsbet.io to have requested that you go through verification and proceeded to withholding your funds, there is a reason to the process.

I’ll advise you keep pushing and the forum representative at Sportbet.io AKA Steve has shown concern. Follow the case in an unprovoked manner and hope you get better result. Know that, these sites hope to protect themselves from exploitations too hence the policies and this situation could be a big mistake of which, an apology could be in order at the end.

Otherwise, it’s a sorry situation!

I will continue to wait as they still do not give an answer, I hope for the best, but I still think that I see little seriousness in the response time, apart from being accused of things that are not and that in my opinion is something that is not normal....

Hey Steve - Any update on this one? This dude is waiting quite patiently IMO.

Thanks!

Hi Guys,

Apologies for the delay.

I spoke to our team (both teams concerned) and they are fine to stick with the existing decision.

Its not an ideal scenario to finish up on, but one I am unable to overturn this case.

So the next course of action would be to lodge a complaint with e-gaming Curacao - which I understand isn't ideal, as it adds more time and energy to the situation.

regards,

Steve.
Sportsbet.io

Thanks for the response, quite unfortunate that the decision couldn't be overturned.

@OP it looks like if you want to pursue the case and prove your innocence, your choice is to proceed and report your issue to e-gaming Curacao, from what it looks like, Sportsbet.io is more than happy to cooperate with them if you proceed on reporting this to their licensor.

And that is definitely what I will do, report them to e-gaming Curacao, they are simply scammers, they invent things without evidence, and steal both the profits and I REPEAT, THE INITIAL DEPOSIT, that is called STEALING, and I will take the case where it is needed not for the money that hopefully will serve them for medicine, if not because they are thieves and I have seen more similar case is not the first. They didn't even give me an answer by mail, they are embarrassing... 😂

I... don't understand, isn't that what exactly Steve do? Acting like he's human with bone and flesh? He informed people that the decision has been made, he can't overturn it [and thus, he's human like all of us, didn't play god whose decision overrule everything else] and suggested OP to raise it to their licensor? Which part of it is a joke?


You can rest assured that all evidences will be asked and provided on that platform.

He suggested me NOT to raise it to his LINCESOR, that it is going to be a waste of time and effort, WHICH I WILL DO I don't care about wasting my time just to fuck around, because I know the money is already lost, because THEY ARE SCAMMERS. I still think that this casino sucks, please DON'T PLAY ON THIS SITE FULL OF THIEVING RATS. That said, as they are not going to give me any more response by mail or here because they are whores and they will not answer something they know they will lose, I stop posting things, because they literally have not sent me a single mail again simply THEY STEALED MY MONEY and I justify:
- I offered to hand over all the necessary data.
- THEY DID NOT GIVE ME A SINGLE PROOF OF THE "BREACHED TERMS", as there is not a single breached term.
- After contacting support first they told me multi accounts, after seeing that NO MULTI ACCOUNT EXISTED, they made up another bad excuse of a fake method that doesn't even exist.
- After repeating again that I could give them the necessary data to confirm my innocence, and claiming PROOF, they blocked me WITHOUT PROOF, AND THEY STEALED MY MONEY, BOTH DEPOSIT AND PROFITS.
-By law, if the terms are breached, they can withhold the earnings, but they cannot withhold THE MONEY DEPOSITED, since it is THEFT.
-In SUMMARY, they are fucking thieves, I wish them the worst, hopefully that money that they have stolen from me will serve to buy many medicines for the family of the creator of this tremendous scam, and little more to say, thank you all for your interest, I will update here THE CASE as soon as I present it to YOUR LICENSOR.

---

They can't provide something that doesn't exist, and if they do provide evidence it's going to be false, just like the tremendous bullshit casino they have set up, so I'll provide the evidence necessary to fuck them up. Best regards

To be fair, he suggested you to raise to their licensor, he said he know it's not ideal as it'll adds more time and energy to the involved parties, but that's the best alternative he can suggest as he can't overturn the decision but would like to give another try to your case. The exact word he said is "to lodge a complaint with e-gaming Curacao"

Without trying to be condesending, perhaps it's a language barrier, so I'd put the definition of "lodge" as a verb at the bottom of this page.

As for your argument that they can't provide something that doesn't exist, then you can rest assured and be confident in your case that the licensor will rule it in favor to you, because they will demand and investigates every proof with a fine toothed comb. If the licensor rule it against you, that'll be because the evidences are incriminating you.

May I remind you that both parties will have to honor and adhere to the ruling made by e-gaming Curacao?


https://talkimg.com/images/2023/08/31/MqHRw.jpeg

finally they stealed my money, egaming curacao dont give me response.

In other words, they have concluded their investigation, reached a verdict, and made a decision that you're indeed double spending [and probably other violation found by sportsbet's security team], or were they simply still in the middle of their investigation, thus the silence, and you're running out of patience?

Do you mind to, perhaps, show us the last email they give and/or the last one you send?

I have an account there since 5-6 years. Never had any problems withdrawing.
Maybe Steve at sportsbet.io can answer?

Their representative has already responded on this thread(check the quoted posts below), From the response Steve left, it looks like they have concluded the case on their side and are firm on their decision, but if OP is unsatisfied, Steve suggested for OP to contact Sportsbet.io's Licensor and file a complaint against them.