SPORTSBET.io falsely accuses me of multi-accounting, and REFUSES to pay my money

[logfiles]

I think, if I understand their email clearly, your recent account was closed for multi-accounting in a way that your alleged previous account or accounts were banned from the platform from breach of another set of terms of service which was manipulation through double spending.
The KYC verification was part of the investigation to confirm if you were innocent or not.

I have no power to know if this is true or false, since casinos don't usually share their investigation reports to the public. Perhaps you should try using mediator platforms like casinoguru if you are very confident that you are not guilty.

[1715180080]

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[sportsbet.io]

Hi Guys,

this was recently brought to my attention, let me look into it for you..

regards,

Steve.
Sportsbet.io

[BenCodie]

Here are the images for you:

Finally they turned out to be BIG SCAMMERS, they have stolen MY DEPOSIT, and the profits generated, they have invented an incredible Matrix type movie, instead of telling me that they do not want to pay from the first hour and it would have been simpler for everyone. Does anyone know any way to report these scammers to the consumer?







The first excuse was multi accounts, obviously I do not have multi accounts, and they have not had proof, so they have invented the movie you see there, I just registered, deposited, played, and to withdraw I did my KYC correctly and everything legal, I find it embarrassing that they act in these ways, committing a crime because they are stealing my initial deposit, and that is my own money, not only refuse to pay legal earnings, in addition to this they steal. I warn you so that no one plays on this site, and if someone helps me with some way to denounce, I would be grateful. Thanks.

Hi Guys,

this was recently brought to my attention, let me look into it for you..

regards,

Steve.
Sportsbet.io

How about all of the users who don't know how to speak English fluently like anonymousxm, and all of the users who don't have the emotional patience or thought to make a thread here on bitcointalk? How many more consumers and value of BTC are locked because of ridiculous/impossible KYC restrictions/conditions?

I've investigated many complaints and I say that you are lucky so many users are in your pocket, or else you and your business would not exist here.

[Fortify]

Hi Guys,

this was recently brought to my attention, let me look into it for you..

regards,

Steve.
Sportsbet.io

How about all of the users who don't know how to speak English fluently like anonymousxm, and all of the users who don't have the emotional patience or thought to make a thread here on bitcointalk? How many more consumers and value of BTC are locked because of ridiculous/impossible KYC restrictions/conditions?

I've investigated many complaints and I say that you are lucky so many users are in your pocket, or else you and your business would not exist here.

Do you always write such nonsense? Everyone else here always responds in English, do you think that a response should always be delivered in hundreds, if not thousands of different languages?

This is an accusation only at this point, anyone can come here and type anything they like - it does not make it true automatically or there may be other factors that they strategically choose to omit. It is being investigated by a representative now they are aware of it. It doesn't sound like you investigate anything at all, just fling around your emotionally driven biases.

[holydarkness]

How about all of the users who don't know how to speak English fluently like anonymousxm, and all of the users who don't have the emotional patience or thought to make a thread here on bitcointalk? How many more consumers and value of BTC are locked because of ridiculous/impossible KYC restrictions/conditions?

I've investigated many complaints and I say that you are lucky so many users are in your pocket, or else you and your business would not exist here.

That is a serious allegation, that they're so lucky because they have so many users in their pocket. I've been overseeing a lot of SB's cases, and last I check, I am sure as hell I am not on their pocket. All the cases served to them are solved nicely. On one notorious case of multi-acc [I won't give the link here, but if you did what you said you did, investigated many complaints, you'll know which one I am talking about] they even give strong evidences of connected accounts that serve as a basis of beyond reasonable doubt. So where is this allegation of yours coming from, again? Please point me out to those cases.

As for complainants that doesn't have emotional patience, that depends. Do their emotional patience runs out because SB's representative talking in circle? If so, please point me out to such cases, I don't think I've encountered any. They addressed a concern, pointed out the situation and their side of story, and they leave. Straight answer. Do their emotional patience runs out because they're on short fuse, let's say because they know they accuses SB on wrong basis? If so, should this question of yours really be answered?

[acroman08]

On one notorious case of multi-acc [I won't give the link here, but if you did what you said you did, investigated many complaints, you'll know which one I am talking about] they even give strong evidences of connected accounts that serve as a basis of beyond reasonable doubt. So where is this allegation of yours coming from, again? Please point me out to those cases.

I remember that scam accusation, the OP even denied having multiple accounts at first but later admitted it because there were too much evidence presented. Sportsbet.io clearly has a system when finding out when someone has multiple accounts.

Hi Guys,

this was recently brought to my attention, let me look into it for you..

regards,

Steve.
Sportsbet.io

it's good that looking into it even after your support have given their verdict. if OP didn't break any rules, hopefully it goes well for him.

[anonymousxm]

The last thing they did was to close my account with more than 1000$ of which 600$ were mine, the surprising thing is that they have closed my account without paying me even MY INITIAL DEPOSIT.
I see that you speak of the case of other users, and as you comment gave PROOF even of the users who used in SB, I do not have more users in sportsbet, I only created the account to play, and this has happened to me casually to win, they let me deposit without problems and play without problems, and when I withdraw blocked, they give me two unjustified answers and without evidence, and they close my account.
Thanks to all and see if the case is resolved and I get my money fairly. I will keep you updated with news.

[348Judah]

Don't you know that each gambling platform has their own rules and regulations that guide their users over the use of their service in other to keep a good track record of every activities ongoing on their website, maintain the site and present each gambler their due offers accordingly, maybe you've violated any of the rules which you yourself doesn't know or aren't aware of, part of the reason it's important to read their ToS well before joining, if you comply with them you won't have an issue with them.

[anonymousxm]

I have not breached anything as I comment, and in the case that this had happened, they should also REFUND MY INITIAL DEPOSIT, normally they would let me withdraw the money with the winnings and close the account after this if they consider that I should not play any more on their platform.

[anonymousxm]

They don't give any more answers on the subject, I think I've definitely been robbed and I'm not going to get anything.

[Fivestar4everMVP]

They don't give any more answers on the subject, I think I've definitely been robbed and I'm not going to get anything.

I think you shouldnt be too hasty in your conclusion, a sportsbet.io representative replied here saying the issue was recently brought to him , and should be given time to check - https://bitcointalk.org/index.php?topic=5463240.msg62740626#msg62740626

This reply is just on the 24th, today is 26th , just few hours apart , give them time , at least , we are looking forward to another reply from sportsbet.io stating what really happened, and what the possible fix is , or stating that your issue is resolved , what ever be the case , be patient and wait , than conclude so fast .

[Mr.right85]

Sportsbet.io have been around here for a long time and continues to carry out sponsorship deals as well as running other promotions on the forum. That they don’t take your case or reputation seriously, I greatly don’t think that would be the case. Neither do I think they would cook up some rubbish aimed at robbing you of your deposit and winning. I don’t speak for them or anything but out of experience from the times I’ve been around, I think not.

As hurtful as it may be as I can’t claim to be in your shoes to understand what your feeling, your already unto your case and pursuing it good. Your agreeing to provide all necessary document is a good step towards clearing doubt but I must say you don’t go about that with name clapping as per describing them as thieves, to have stolen or to have held your funds without reason. No one or platform would do anything without reason and for Sportsbet.io to have requested that you go through verification and proceeded to withholding your funds, there is a reason to the process.

I’ll advise you keep pushing and the forum representative at Sportbet.io AKA Steve has shown concern. Follow the case in an unprovoked manner and hope you get better result. Know that, these sites hope to protect themselves from exploitations too hence the policies and this situation could be a big mistake of which, an apology could be in order at the end.

Otherwise, it’s a sorry situation!

[anonymousxm]

I will continue to wait as they still do not give an answer, I hope for the best, but I still think that I see little seriousness in the response time, apart from being accused of things that are not and that in my opinion is something that is not normal....

[owlcatz]

Hi Guys,

this was recently brought to my attention, let me look into it for you..

regards,

Steve.
Sportsbet.io

Hey Steve - Any update on this one? This dude is waiting quite patiently IMO.

Thanks!

[sportsbet.io]

Hi Guys,

Apologies for the delay.

I spoke to our team (both teams concerned) and they are fine to stick with the existing decision.

Its not an ideal scenario to finish up on, but one I am unable to overturn this case.

So the next course of action would be to lodge a complaint with e-gaming Curacao - which I understand isn't ideal, as it adds more time and energy to the situation.

regards,

Steve.
Sportsbet.io

[acroman08]

Hi Guys,

Apologies for the delay.

I spoke to our team (both teams concerned) and they are fine to stick with the existing decision.

Its not an ideal scenario to finish up on, but one I am unable to overturn this case.

So the next course of action would be to lodge a complaint with e-gaming Curacao - which I understand isn't ideal, as it adds more time and energy to the situation.

regards,

Steve.
Sportsbet.io

Thanks for the response, quite unfortunate that the decision couldn't be overturned.

@OP it looks like if you want to pursue the case and prove your innocence, your choice is to proceed and report your issue to e-gaming Curacao, from what it looks like, Sportsbet.io is more than happy to cooperate with them if you proceed on reporting this to their licensor.

[anonymousxm]

And that is definitely what I will do, report them to e-gaming Curacao, they are simply scammers, they invent things without evidence, and steal both the profits and I REPEAT, THE INITIAL DEPOSIT, that is called STEALING, and I will take the case where it is needed not for the money that hopefully will serve them for medicine, if not because they are thieves and I have seen more similar case is not the first. They didn't even give me an answer by mail, they are embarrassing... 😂

[holydarkness]

Hi Guys,

Apologies for the delay.

I spoke to our team (both teams concerned) and they are fine to stick with the existing decision.

Its not an ideal scenario to finish up on, but one I am unable to overturn this case.

So the next course of action would be to lodge a complaint with e-gaming Curacao - which I understand isn't ideal, as it adds more time and energy to the situation.

regards,

Steve.
Sportsbet.io

This answer must be a joke? We all are humans with bone and flesh, stop act like you ain't.

I... don't understand, isn't that what exactly Steve do? Acting like he's human with bone and flesh? He informed people that the decision has been made, he can't overturn it [and thus, he's human like all of us, didn't play god whose decision overrule everything else] and suggested OP to raise it to their licensor? Which part of it is a joke?

And that is definitely what I will do, report them to e-gaming Curacao, they are simply scammers, they invent things without evidence, and steal both the profits and I REPEAT, THE INITIAL DEPOSIT, that is called STEALING, and I will take the case where it is needed not for the money that hopefully will serve them for medicine, if not because they are thieves and I have seen more similar case is not the first. They didn't even give me an answer by mail, they are embarrassing... 😂

You can rest assured that all evidences will be asked and provided on that platform.

[anonymousxm]

He suggested me NOT to raise it to his LINCESOR, that it is going to be a waste of time and effort, WHICH I WILL DO I don't care about wasting my time just to fuck around, because I know the money is already lost, because THEY ARE SCAMMERS. I still think that this casino sucks, please DON'T PLAY ON THIS SITE FULL OF THIEVING RATS. That said, as they are not going to give me any more response by mail or here because they are whores and they will not answer something they know they will lose, I stop posting things, because they literally have not sent me a single mail again simply THEY STEALED MY MONEY and I justify:
- I offered to hand over all the necessary data.
- THEY DID NOT GIVE ME A SINGLE PROOF OF THE "BREACHED TERMS", as there is not a single breached term.
- After contacting support first they told me multi accounts, after seeing that NO MULTI ACCOUNT EXISTED, they made up another bad excuse of a fake method that doesn't even exist.
- After repeating again that I could give them the necessary data to confirm my innocence, and claiming PROOF, they blocked me WITHOUT PROOF, AND THEY STEALED MY MONEY, BOTH DEPOSIT AND PROFITS.
-By law, if the terms are breached, they can withhold the earnings, but they cannot withhold THE MONEY DEPOSITED, since it is THEFT.
-In SUMMARY, they are fucking thieves, I wish them the worst, hopefully that money that they have stolen from me will serve to buy many medicines for the family of the creator of this tremendous scam, and little more to say, thank you all for your interest, I will update here THE CASE as soon as I present it to YOUR LICENSOR.

Hi Guys,

Apologies for the delay.

I spoke to our team (both teams concerned) and they are fine to stick with the existing decision.

Its not an ideal scenario to finish up on, but one I am unable to overturn this case.

So the next course of action would be to lodge a complaint with e-gaming Curacao - which I understand isn't ideal, as it adds more time and energy to the situation.

regards,

Steve.
Sportsbet.io

This answer must be a joke? We all are humans with bone and flesh, stop act like you ain't.

I... don't understand, isn't that what exactly Steve do? Acting like he's human with bone and flesh? He informed people that the decision has been made, he can't overturn it [and thus, he's human like all of us, didn't play god whose decision overrule everything else] and suggested OP to raise it to their licensor? Which part of it is a joke?

And that is definitely what I will do, report them to e-gaming Curacao, they are simply scammers, they invent things without evidence, and steal both the profits and I REPEAT, THE INITIAL DEPOSIT, that is called STEALING, and I will take the case where it is needed not for the money that hopefully will serve them for medicine, if not because they are thieves and I have seen more similar case is not the first. They didn't even give me an answer by mail, they are embarrassing... 😂

You can rest assured that all evidences will be asked and provided on that platform.

They can't provide something that doesn't exist, and if they do provide evidence it's going to be false, just like the tremendous bullshit casino they have set up, so I'll provide the evidence necessary to fuck them up. Best regards

[holydarkness]

He suggested me NOT to raise it to his LINCESOR, that it is going to be a waste of time and effort, WHICH I WILL DO I don't care about wasting my time just to fuck around, because I know the money is already lost, because THEY ARE SCAMMERS. I still think that this casino sucks, please DON'T PLAY ON THIS SITE FULL OF THIEVING RATS. That said, as they are not going to give me any more response by mail or here because they are whores and they will not answer something they know they will lose, [...]


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They can't provide something that doesn't exist, and if they do provide evidence it's going to be false, just like the tremendous bullshit casino they have set up, so I'll provide the evidence necessary to fuck them up. Best regards

To be fair, he suggested you to raise to their licensor, he said he know it's not ideal as it'll adds more time and energy to the involved parties, but that's the best alternative he can suggest as he can't overturn the decision but would like to give another try to your case. The exact word he said is "to lodge a complaint with e-gaming Curacao"

Without trying to be condesending, perhaps it's a language barrier, so I'd put the definition of "lodge" as a verb at the bottom of this page.

As for your argument that they can't provide something that doesn't exist, then you can rest assured and be confident in your case that the licensor will rule it in favor to you, because they will demand and investigates every proof with a fine toothed comb. If the licensor rule it against you, that'll be because the evidences are incriminating you.

May I remind you that both parties will have to honor and adhere to the ruling made by e-gaming Curacao?

[...]
Its not an ideal scenario to finish up on, but one I am unable to overturn this case.

So the next course of action would be to lodge a complaint with e-gaming Curacao - which I understand isn't ideal, as it adds more time and energy to the situation.
[...]