Bitcoin Forum

I'm starting this thread for anyone who is having, or has had refund problems with Cointerra.

I have been waiting 5 weeks for a $25k refund which I was told I would receive in 2-4 weeks. Having informed me I would be paid last week, I am still waiting and they have not responded to my last two emails.

Today I filed a complaint with the Federal Trade Commission, the Texas Better Business Bureau and Bitpay and I would suggest anyone with the same problem to do the same. It seems Cointerra are the latest in a long line of pre-order asic companies that treat its customers with contempt.

There is a growing number of people in the same situation complaining on their forums. Please make your voices heard here so we can hold Cointerra to account.

Useful links:

https://www.ftccomplaintassistant.gov

http://www.bbb.org/central-texas/business-reviews/virtual-currency/cointerra-inc-in-austin-tx-1000104440

https://bitpay.com/

I asked them a refund on the 25/03 and still nothing.

They said 2-4 weeks.

I am in Europe so it may take an additional delay ?

The status is still refund pending ....

After starting this thread I received a pm by Cointerra and was given an immediate refund. Don't give up. Hopefully your issues will be resolved soon. Good luck.

Be careful with them, so far i just heard bad things from people about them, It doesn't come from nowhere you should consider that and make decision If you want to deal with them.

They just contact me per phone.

I will post an update here when I get my refund

Hi ALL

I asked for a refund on the 23rd March and my last 2 emails have been ignored. I only ordered one from them because i ordered others from another company. But i decided to ask for refunds for all the miners from all the companies and Cointerra has been the one i have been waiting for the longest to get a refund.

I hope i at get it this week at least - i can understand delays but ignoring a customer email is unacceptable. Even a cut and paste reply is better than just ignoring it . That is bad !!

Has anyone else got a refund after 4 weeks ?

Thanks

Next week it'll be over 4 weeks for me as well and the refund is for over $50K...I think I'm gonna give them a call this week since this is like all of me and my friend's savings.

I submitted request on April 1st and been told it takes up to 4 weeks.

order #5179.
name: BO YANG.
email: makeit68@yahoo.com

I will post my status if I get have an update.

still nothing here

nothing here too... no reply no nothing.. 6 weeks and ending 7th week now.. here we go to 8 week...

they are too busy... they have sent 5000 machines, that means 5000 customers.. lets say another 5000 new ones.. thats 10k...
what should amazon or newegg say then? start screaming?

we just got scammed for another time...

I am from Europe I wait for my refund more of 4 weaks no call answer nothing just pending refund status my refund is for 150k USD I really thing to use this 3 links to help me

I don't thing this is scam we speak about 200k USD and how much ppl wait for refund ??If you work for Cointerra and you say this is scam help to ppl get refunds fast of possible

I think they like to keep your money aslong as possible to finance there own ends.
I got quite a few terraminers when they were first announced and now people can get them for nealy half the price an have them not long after ive received mine.

I am waiting too for a full refund of 10.471$ about my order  SX7002 on Cointerra.com and  #831 on terraminehosting.com.
There are past over six weeks.

If I do not receive a refund in 7 days I'll proceed through legal action.

Good luck with it. These companys are well versed in ripping off there customers. I have felt there scorn first hand many times over. You would think i would learn my lesson with these Pre-orders!

It looks like Cointerra are deleting all the refund thread on their forum now. If you haven't done so already complain to the BBB, FTC, Bitpay (if you paid with btc) and the Texas Attorney General.

Good luck.

Everyone... I just yesterday came home to a UPS infonotice, it said TX on it... I went to UPS and picked up the refund, every cent refunded, every cent accounted for.

I did not trash them in Forums, I kept communication open, I utilized what you are supposed to do in an extension of refund.  Simply research and spend time communicating with Cointerra via email, snail mail, and telephone.  Screaming fraud won't get you anywhere, I do not know anyone personally from there, I got no special treatment, I just asked politely with each conversation and didn't threaten things that I wouldn't be willing to fulfill.  Facts are facts, do you homework, the advice here is good but there are FTC refund rules you can utilize... and for Cointerra to remove things on their forums, all I can say is that is their forum, they moderate it so they can remove whatever they want. 

I have a Bank of America check to go deposit and yes, funds are available. 

PM me if I can help, I do accept donations,  ;)  just kidding.... Although I am not a lawyer I did pay one to give me the EXACT steps to get refunded and I spent a little cash to get an education. 

Ppl i wait my money something like 8 weeks no money nothing!We speak whit sunny lawyer Ct trougt phone,at the beginning he say ok we  send check but i pay trow bank transfer he won to lie me because some one say Ct send bounced checks.We say him we won refund trough bank transfer.After that he stop answer phone call and stop speak whit ass i wait for 150000$.All who thing about coin terra stop giving money all you get  is lie lie no answer nothing this is a scam and who wait for refund stop be quite!! ??? ??? ??? ??? ??? ???

I'm still waiting for my refund since April 2.  >:(

I didn't trash them in the Forums or make false acquisitions. Yet, I still have not gotten my refund. How long did it take for you to received your refund? However, I did start the Refund Thread because I wasn't getting any email responses and they weren't picking up the phone. I see that any subject with refund has been deleted.

have you contacted bitpay (assuming you paid thru them)

elyse giles is a very helpful person who has got me a promise of a bank transfer today - i am still waiting for it but i have received 3-4 emails from cointerra indicating it is literally 'being processed now'

i decided to wait before posting this and in the meantime it was refunded.

the cash is now in my account.

the person who contacted me advised using this email.

jc@cointerra.com

Good Luck All, and get in touch with BitPay if you can - i cant express my appreciation for their input.

Ed.


seems i lost 100GBP in the exchange but i can live with that..... just.

Hello Ed,

Congrats on your successful CoinTerra refund! From reading your methodical approach with respect to your refund request, I had a strong feeling that you would receive your refund faster than those who simply used the ranting and raving approach.    ;)   Cheers! 

I received my refund yesterday.  :)

I went to the CT Forum but it seemed to disappeared. Am I not seeing the forum because I received my refund? ???

Maybe this has something to do with the forum being shut down http://www.bizjournals.com/austin/blog/techflash/2014/06/bbb-austin-companys-bitcoin-mining-machines-dont.html ?

You may be right. I'm very surprised that BBB only received 11 complains out of nearly 200 waiting for refund. I'm just happy that I received my refund that was dated May 30th.  :) I wished the best for those who are still waiting for their refund.

Cointerra did eventually send a check to me.  I am still a little annoyed since I was going to buy either BTC or other equipment with the money and by not refunding for an extra month this has screwed me for both since BTC has gone up and the equipment I wanted is now long gone.  Them's the ropes I guess.  I'm actually kinda hoping the price of BTC dips lol.

I kind of have to wonder if they simply started selling off the BTC they've mined or something lately to fund the refunds. 

I have been waiting for my refund since April 1st, so it is going on ten weeks now.  I did get an email from Amith Nirgunarthy today and he asked me for my phone number, so he can call me tomorrow.  I see that since the BBB announcement on them in the past two days in the media that they have closed down their Forum.  They claim that they had 200 refunds to process and it shouldn't take this long to process them even if they did one an hour.

I am like the previous poster and wanted to purchase a scrypt ASIC miner instead of a ASIC BTC miner with my refund, but they have caused me to miss the first batch of orders for them.  There are more scrypt than sha-256 cryptocurrencies to mine, but I think by the end of the year they won't be too profitable to mine just like BTC. 

for those of us who arent familiar... I thought cointerra delivered ? why do you all want refunds ??
late delivery or ?

Those of us who have asked for the refund never received the equipment because most of us cancelled the order before the delivery. Yes, they delivered but it was less that 2 Th/s (1.5 to 1.6 Th/s actual) and it was more than 1,600 Watts/hour (2000 to 2500 Watts/hr.) usage.

When I pre-ordered back in December 2013, one day made the difference between March batch to April Batch. CoinTerra gave us option to ask for refund in lieu of receiving the equipment and I opted to receive the refund.

I think that's bad for those whom are still waiting for their refund. They are in the dark even more now than they were before. I'm glad that I have received my refund but I do feel the pain of those who still have not received theirs.

Hey Sandhog. Glad to see you got your refund at last. I was on the Cointerra forum as well (reaver) its a little worrying they shut it down. I hope everyone else gets a resolution soon.

Thanks. I'm also worrisome for those who have not received their refund. The forum being shutdown doesn't help since everyone who is waiting for his/her refund is left out in the dark without a support from others who are waiting on the refund.

Has anyone else heard back from Cointerra since or received their refunds? I've been waiting since April as well. I've heard from Amith Nirgunarthy when they were offering the hosted mining contracts but nothing since then  :-[

Jan 08 10:58

Hello,

Thank you for contacting CoinTerra.

Our legal department has provided the following:

“The company has defaulted on its secured notes. The Note Holders have senior, secured and, we believe, perfected liens on all of CoinTerra's assets, including servers. We have proposed a plan to the Note Holders. However, at this point we do not know how they are going to react to our proposal. The Note Holders are evaluating their options. Until this is resolved, CoinTerra will be unable to make further payments.”

What this means is that we cannot issue any payments to customers at this time. We will let you know if this situation changes or if there are any relevant new developments but, for now, we have no further information.

Best regards,

CoinTerra Support Team

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I am just glad i ordered KNC at the same time who delivered on their promise.

#thanks for nothing