Bitcoin Forum

Where can you see their reserves?

Also, BitInstant's phone number goes to a Google Voice account with no humans to be found.

Thanks Charlie, glad to see the funds are in my account now!  Sorry for the rant, please forgive my selfishness - you guys must be busy, lots of people buying the bitcoin breakout to new highs  ;D

However, I must say that the 3.99% fee is annoying though, I thought that fees were supposed to be between 1% and 3%  :-\

author=Yankee (BitInstant) link=topic=92455.msg1020218#msg1020218
The banks charge us an arm and a leg!

how ironic.  you need to shed those guys quick.

That's the name of the game   ;)

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

Sorry. I have no idea how it works on your end. I just see that my money is stuck with you guys, and no one is on chat or on the phone. I don't even want to move the funds now, since the opportunity is gone.

No one is on chat or phone because it's 6am. Did you send us an email? Our support staff responds within 60 minutes always.

Ah..I thought you guys were EST, not PST.

Charlie...am I ever going to get my money?

Are you sending to the right email? All emails are orders have been processed at this point.

Send me a PM with your Order ID or an email to me directly.

There is no need to tripple post btw, I see your messages.

I got a reply of "no problem" from you, but no money was ever sent. You have the order ID, and on the status page it still just says "Order Execution Failed". Nothing seems to have been done.

Is this going to happen when I send large amounts of $$?

If I had $1000 tied up while the price jumped 30 cents on BTCe would you send the extra funds to reimburse my loss?

BTC-E API is down right now, and our reserve is low.

I emailed you a refund: Your order is in the que, however since you wanted a refund I cancelled it.

Thanks

The only email I got from you said "No problem", and nothing else. Am I missing something??

I sent you an email to the @excite.com email address with a MtGox refund about 20 minutes ago.

Please check it, thanks

-Charlie

I finally got it, and the email shows it received at 11:58 EST. I think you guys need other ways to make sure this doesn't happen. This is now the SECOND time I have had an arbitrage opportunity ruined by you guys and this time it has cost me as well.

It's very difficult to predict upsurges in arbitrage traffic. When we have 50k in an exchange and all of a sudden we get 70k in orders on a Saturday when the owners are in Russia and are sleep while banks are closed, what do you want us to do?

We put the orders in a que, and process them as soon as you can.

Being a customer of ours, I had thought you would wait for our support to respond before making a thread. Threads like this really hurt us in the long run and I am personally insulted you would do this, after I personally met you.

I ask you change the title of the thread to reflect it.

Thanks

Charlie

Oh come on, man.  We are all in the same boat here.

I think it's unreasonable to keep implying that the other party is responsible for the profit you *could* have made with the money that was being transferred. Charlie's amazingly polite but if I was the service and I saw that line of argument, I would just say: "Please feel free to take your business elsewhere if you are not satisfied with the reliability of my service."

On a related note, I want my bitcoinica money back just as bad as anyone else, but I'm sick of gripe threads from people implying that bitcoinica owes them an *additional* $XX,000 because the price has moved.

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

I just think they should work as advertised. Do what they say they do. If they are supposed to move money and they don't, what's wrong with sharing that experience here?

As it stands, I just tried again and it did the same thing. They apparently have some glitch in their system.

I see the problem with BTC-E and not BitInstant.

Trade on TRUSTED exchanges. I got fucked on BTC-E a number of times!

I see the problem with BTC-E and not BitInstant.

Trade on TRUSTED exchanges. I got fucked on BTC-E a number of times!

I just wanted to say that, due to the level of support in this thread by the BitInstant crew, I will be making any further purchases of BTC through them. I understand that everyone fucks up sometimes. It's not the fuck up that matters, though. It's how you handle it. And you guys have handled this like Pros.

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

The thing is, the reason this keeps happening every time you use BitInstant for arbitrage is because the arbitrage opportunities wouldn't have existed if BitInstant were fully operational. Thus, when you see such unlikely opportunities, only send as much as you can go without for a few hours, and never execute a trade on the side that already has funds until the other side has those funds.

Everything is back up and running.

OP- If you have a chance, please edit thread title.

Sure..as soon as I get my funds.