And here is a user testimonial : I have used your site a while ago, I don't remember encountering usability or functionality issues, but I definitely remember that your design striked me as being pretty unpleasant. And it's a well known fact that the user perception is never rational and objective, it's influenced by purely subjective factors such as color, layout etc. So maybe instead of "demanding documentation" and feeling threatened you should use this opportunity to improve and gather user feedback in a friendlier way. Just my 2 bitcents, take care  I think what the Bidding Pond user is mad about is less the claims that the site's UI isn't entirely pleasant, but Charlie's claim that many users were unsatisfied with the site's service. There's a big difference between the two and I can see why he/she/it would definitely want to request documentation, both to get to the bottom of any potential problems and to protect the site from unfounded but potentially damaging rumors. Stating that your user experience with someone's site was less than idea is totally fine. Stating that many people were unsatisfied with and have complained about a site's service, without the ability to back up this assertion, isn't. This is correct. We do not feel threatened as we believe in fast, efficient customer support and excellent customer service. We know the site needs a redesign but, unfortunately, we do not have a dedicated graphic designer in our small team. What we are concerned with, as is stated eloquently by InternetPseudonym is potential problems and their solutions and to point out unfounded, damaging rumors. This will be our last post in this thread as It is felt by our team we have made adequate statements on our position. We also welcome you to the community and enjoy competition as is makes our team work harder. |
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And here is a user testimonial : I have used your site a while ago, I don't remember encountering usability or functionality issues, but I definitely remember that your design striked me as being pretty unpleasant. And it's a well known fact that the user perception is never rational and objective, it's influenced by purely subjective factors such as color, layout etc. So maybe instead of "demanding documentation" and feeling threatened you should use this opportunity to improve and gather user feedback in a friendlier way. Just my 2 bitcents, take care Thank you for your input. We politely ask that you do not quote us on things we have not said. If you feel like you can contribute more to our success please feel to contact us at contact@biddingpond.comBiddingPond aggressively pursues those who wish to tarnish our pristine reputation. We have never Demanded(required) anything from the person who has chosen to libel us in a public forum. We have made a request from the individual after their libelous comment to support it. Malignant comments about how our users feel or our reputation will be answered. If a user has a suggestion or comment on how we can improve we always welcome constructive criticism and can be reached at contact@biddingpond.com |
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Mmmmm, how much did you sell it for?
Unfortunately the terms of the transfer are private on our side. If the new company wishes to state the terms they are more then welcome to do so. |
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I know but i HATE the design, the feel and the general layout of the site as well as many complaints and users being un-satisifed..Sources? i have visited your site, signed up and had a look around... i don't like it at all... the design is terrible as the fields are out and the actual graphics are pretty bad too as well as there being a big box for the featured items and having nothing for about 2cm down.. Emphasis ours. Your experience does not make other user's experiences unsatisfied. We would like proof of "many complaints and users being un-satisfied". Otherwise, what you are doing is libel. We would also like to see a screenshot of the "out fields"(what is that) "big box for the featured items and having nothing for about 2cm down"(we don't notice this on the configurations we test). The first item is the most important and we don't want quibbling over non-relevant details. You have made a very bold claim and we would like you to support it with documentation. |
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I know but i HATE the design, the feel and the general layout of the site as well as many complaints and users being un-satisifed.. Sources? |
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Hope corydolt is a pseudonym.
That would be hilariously disastrous if it wasn't. However, it is just a random name I smashed into the keyboard. That's what was figured as you took the time to set up Tor. But, we've seen some pretty crazy things ;-). |
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To Buyers:
BiddingPond always states to use escrow with untrusted buyers. We also believe to use escrow with bidders that have less than 50 positive feedback and for non-trivial amounts. If a seller refuses to use escrow after a customer requests it, they are in fact, refusing your business.
BiddingPond is constantly battling DDOS's, Attacks, Scammers, "Other Bad Traffic" on a daily basis and are trying hard to maintain a safer atmosphere on the site. If our recommendations are followed you will have a safe and secure "Bitcoin Bidding Experience".
To Sellers:
You are in fact losing business and profit by not accepting an escrow solution on your auctions. Not accepting escrow makes you look like a scammer, especially with low feedback/limited feedback history.
Those of you who would not mind accepting escrow please list it in your auction descriptions! Watch the value of your auction increase and profit!
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Is there a refill of cards coming up soon?
We refill throughout the day. A twitter feed is on its way so customer know when stock is just put up. There will also be a greater number of cards in the near future. |
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-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 BiddingPond.com is happy to announce a transfer of its asset BitcoinCashout.com to Bitcoin Solutions LLC. We will be overseeing the transfer to Bitcoin Solutions LLC for the next couple of months to make sure it goes smoothly. We would like to thank all of our customers for the great experience and believe that Bitcoin Solutions LLC will be able to do more and grow BitcoinCashout.com into a great Bitcoin user experience. You can follow the transfer thread and Bitcoin Solutions LLC introduction at: http://forum.bitcoin.org/index.php?topic=9665.0 for more information as it becomes availablie. Regards, The BiddingPond.com Team -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) iJwEAQECAAYFAk3buPAACgkQlinDwEk8Xn4wHgP/efvGASGJxUM4Zik/832AGzK5 V91cOmbkVJleyr/LwgEYxbnDUW0yFOyYQC56eGDfGrZEMm2z6qrJVKk9khB8NCUN dtIXvwceiHxLrdnJ0NTV+3bowuPbHQ9N/Bz7VK5LNlvBifXxsGOYLKX0+U9oBwOB YFlsAQpuu7H8zUYdPas= =+ceF -----END PGP SIGNATURE----- |
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-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
BiddingPond.com is happy to announce a transfer of its asset BitcoinCashout.com to Bitcoin Solutions LLC. We will be overseeing the transfer to Bitcoin Solutions LLC for the next couple of months to make sure it goes smoothly. We would like to thank all of our customers for the great experience and believe that Bitcoin Solutions LLC will be able to do more and grow BitcoinCashout.com into a great Bitcoin user experience.
Regards,
The BiddingPond.com Team
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Version: GnuPG v1.4.10 (GNU/Linux)
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=xu5f
-----END PGP SIGNATURE-----
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Hope corydolt is a pseudonym.
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Both bitcoin2cc and bitcoincashout are always out of stock whenever I check, so I'm looking forward to this.
Fortunately/Unfortunately we place approximately 20 cards on a day and are sold out within minutes. We have been trying to slowly introduce them throughout the day so others can grab them as well. BitcoinCashout.com |
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Does anyone know if the online registration/create profile feature for the card is required to make use of the card online or to make use of the physical card?
No it is not. But, not doing so may not allow you to use the card at some online merchants that do AVS checks( http://en.wikipedia.org/wiki/Address_Verification_System). When the cards are registered they pass all AVS checks. |
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Will you be accepting Escrow?
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There is currently a bug in MtGox Merchant Services. We have attempted to contact them and still have not received a response. We are sorry for those who it inconveniences. We will be moving away from MtGox Merchant Services in the coming weeks. In the interim if you are getting errors on the checkout page you may do the following:
1) Load Bitcoins on MtGox before ordering and send it directly to our MtGox account on the checkout page
2) When you finish checkout send us an e-mail with your transaction number and we will respond with a payment address(9am-5pm EST).
We Apologize for the inconvenience.
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In stock... going...going...
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We recommend using Clearcoin for any non-trivial amount. BiddingPond takes a non intervention approach to payments. This, coupled with the non-reversible nature of Bitcoins makes it "Buyer Beware".
We recommend the following for safe trading on BiddingPond.
1) Always use Clearcoin or other Escrow service for non-trivial amounts.
2) If you choose not to use an escrow service:
a) Check the sellers detail page and look at feedback and sign up date. Do this for the people who have also left positive feedback for the seller.
b) Only deal with trusted Bitcoin community members
c) If the offer is too good to be true. It probably is.
We are currently working on a project that will provide escrow services and will be tightly integrated with the site so that sellers and buyers can be more protected.
We have also blocked Tor originating traffic to the website. This coupled with new heuristic searches will ban accounts and other resolutions will make BiddingPond a safer place.
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Uhm, no, I'm good. I'm sorry, I didn't mean to be a bother and I wasn't trying to accuse you of anything. I was just expecting a response on the payment being recieved a bit faster, but it's all good. Sorry for the trouble and I would like to continue with this transaction. I'm probably just getting a bit anxious about this, it's my fault. No bother at all we enjoy contact with our customers as it makes it more fulfilling knowing we are speaking and having a business relationship with a real person. Our policy is to answer public inquiries with a public answer otherwise it makes us look unresponsive. This protects our reputation and allows others to see how we handle orders. We usually do not confirm payment receipt unless requested as we feel it is not needed as we use a unique address per transaction. |
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Hey, I made an arrangement via email with you to get a $100 card and have it sent by email. You responded with a quote and told me to make payment within 10mins, I managed it within 5. That was almost 20hrs ago and you havn't responded since. I gave you my bitcoins and you havn't responded with the Visa number, confirmation that you got my mailing address, or confirmation that you got my bitcoins.
I understand that my request went through a bit more of a 'manual' process than your other stuff so there could be a slow down and I'm hoping that's all this is, but I am starting to worry abit.
A public forum is not the place to handle inquiries on an individual order. Doing this delays our ability to assist you as it requires us to make multiple responses. We must answer the forum post, answer your e-mails and answer inquiries related to your forum post. After we are done doing these items we can then work on your particular issue. Our business hours are between 9am-5pm 7 days a week. We sometimes answer outside these hours if we are working early/late but, this can not be guaranteed. The website states that 24-48 hours are needed for a reply. We usually answer in under 16 hours. Please contact us at the appropriate address listed on the website, in this thread, and the address that we have responded to your previous e-mails by( contact@bitcoincashout.com). We also have a contact us form on the website which you could type your inquiries into. This form also allows for encrypted communication. We will answer the status of your order here. We assume that to be correct since this is where your contact was first noticed. This will also allow other customers to see how the situation is being handled. Mon, May 16, 2011 at 8:52 PM(Outside Business Hours) You contacted us stating you wanted more information about our products and find *Some site operator* (name not mentioned but you are welcome to disclose) unreliable. You also requested a quote for shipping to Canada. Wed, May 18, 2011 at 7:54 AMWe responded to your inquiry. Stating shipping would cost $1 to Canada plus an additional $1 if you wanted tracking. Wed, May 18, 2011 at 11:19 AMYou asked us if we could reserve you a card outside of our automated system because we frequently sell out. Wed, May 18, 2011 at 4:25 PMWe responded that we would reserve you a card after we were contacted and payment made. Thu, May 19, 2011 at 10:12 AMWe were asked to reserve a card for Friday evening. You were concerned about declining Bitcoin prices and asked if there was a way to prevent that fluctuation from affecting your purchasing ability. Thu, May 19, 2011 at 2:07 PMYou stated that you were ready to purchase a card now. Thu, May 19, 2011 at 2:27 PMWe quoted you a price with shipping and Notified you the card will not ship until Monday. Thu, May 19, 2011 at 2:33 PMYou responded with your shipping address and stated payment was sent. You also asked us to supply card information before the card was mailed. Thu, May 19, 2011 at 9:55 PMYour last e-mail stating "Uhm, it's been like 7hrs... Can I at least get confirmation that funds were recieved?" Thu, May 20, 2011 at 11:30 AMWe confirm that your funds have been received and will mail the card out Monday as agreed. We will also email you the card information before shipping as requested. If you are unhappy with the way we are handling the situation please contact us and we will cancel your order and issue a prompt refund. We also request that you use our automated system in the future. This will allow you to get your card instantly. |
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