прекрасно понимаем ваши опасения. Заработать доверие клиентов и потенциальных клиентов - это самая сложная задача для молодой компании, возможно даже сложнее самой разработки и постройки платформы. Если сможете подсказать, какие доводы можно привести, чтобы убедить вас, будем благодарны, и постараемся такие доводы найти и обосновать.
В целом же, затем на этом форуме и присутствуем, чтобы выслушивать ваши мнения, в том числе и негативные, чтобы лучше понимать.

Зарегистрированы в Великобритании. Офис в Лондоне. В принципе, аналогичные вопросы задавались в англоязычной ветке - можете посмотреть и там, все, что можно мы рассказали, за исключением информации, которая является внутренней

не совсем понятна аргументация утверждения, особенно учитывая слово ЯВНО.

Сервис ориентирован на людей, имеющих необходимость тратить биткойны. Где угодно, а не только там, где они пока принимаются. Максимально быстро и удобно, а не через длинную цепочку транзакций. С минимальными потерями, которые, по мере развития продукта и внедрения мультивалютных карт, сведутся совсем к минимуму.

Если бы все это было так явно ориентировано на упомянутые Вами аудитории, наверно стоило бы в других форумах этот сервис продвигать и обсуждать. Но как-то не тянет совсем в ту сторону.

In pure theory, any service can suddenly disappear, so, totally see your point about trust. We will have to earn it, which is, of course, easier said than done. The way we see it, is by talking to the community, caring for the customers, being willing to help, being as open as we can be (only not disclosing the commercially sensitive information), nurturing your feedback, acting on your criticism and by sticking around. If you can think of anything else which could make you or other users feel more secure - very happy to discuss.

Your understanding is correct in principle. In future there will be no need to physically deposit your BTC into the card, the conversion will take place automatically. And the best part it that the card will be multi currency, which means whatever fiat currency you spend, conversions will be done at interbank rate (no bank conversion fees).

Could you go into a bit more detail on why you may want/need to load the card via bank wire?

The beta activation code will be sent to you shortly.

Thank you for your trust and would appreciate your candid feedback here once you have tried the service!

1 and 2 - why would you need to do that?
3 - at the moment one card per account. In theory you could create several accounts and order several cards, but later on you may run into difficulties trying to verify your account / address / identity if you want to increase the card limits.
4 - same as 3
5 - that is our website, correct. Yes, you can transfer BTC to another wallet. If you want to load your debit card, then the BTC is converted into USD (other currencies to follow later)

to address this post and others you have made above:
- E-Coin card will have your name on it
- Minimum deposit to the card is only $5, maximum is capped depending on whether you choose to verify your account (identity and address) address
- Deposit to the card is immediate
- we cannot ship the cards to the US for now either. Canada is no problem.
- you are right in that the card is rather similar to Xapo/ANX; our card is already available to order NOW and is shipped the same day though
- a lot of information has been openly published since that old post you refer to, hopefully all the questions and doubts have been addressed by now. If something is still unclear, please, let us know and we will try to respond. The only information we won't be able to share here is the commercially sensitive data which cannot be shared without signing an appropriate non-disclosure document

Thank you for your comments - always interested to hear all the opinions

technically (or legally) there is nothing to stop you from doing so. If you are happy with the lower withdrawal/spending/lifetime limits of the card allowed by unverified account (remember, despite not being obliged to as yet, we are respecting and sticking to the KYC and AML regulations and limitations), you can order it to your friend's address and then collect it from there.

No need to use any fake credentials though

да, сможете. Оплачивать любые покупки, снимать в любых банкоматах, которые работают с картами Visa.
В Европе тоже никаких вопросов, независимо от страны. Вопрос по конвертации очень актуален, пока пользоваться долларовой картой в Европе не очень выгодно. Но это только на период беты, дальше планируем запустить карты в евро и британских фунтах, а потом и мультивалютные, которые снимут вопрос комиссий банков в принципе - можно будет пользоваться картой, не задумываясь о валюте платежа, конвертация будет осуществляться автоматически по межбанковским курсам (т.е. курсам, которые банки используют в расчетах между собой, без всяких накрученных комиссий).

С другой стороны, пока карту можно заказать за номинальный 1 доллар. После публичного запуска она будет стоить 17 долларов

Это дебитовая карта, пока только с долларовым счетом от давно существующей на рынке компании.
Если все очень (ОЧЕНЬ) упростить, то что-то подобное. Любой банк или, скажем, eBay, при широком взгляде на вещи, просто занимаются посредническими услугами. Однако для этого нужно создать определенную инфраструктуру, заключить договоры с вовлеченными сторонами, построить платформу и т.д. Что, собственно, и требует определенной, достаточно скромной комиссии на разработку и поддержание.

Почему не собираетесь заказывать? Просто нет такой потребности / необходимости периодически тратить биткойны в местах, где их не принимают напрямую, или какие-то другие причины/неотвеченные вопросы?

на один аккаунт можно заказать только одну карту в данной валюте. Это ограничение связано с правилами идентификации и лимитами, налагаемыми банком, который должен вписываться в ограничения процедур KYC (Know Your Customer) и AML (Anti Money Laundering).

Если хотите заказать новую карту, нужно создать новый аккаунт

yes, especially when you travel. What banks charge when you use a GBP card even in Europe to pay in EUR is ridiculous. Not to mention remote places with strange small currencies.

working hard on it...

we are hoping in a month or couple months.

The longer-term goal is to have a multi-currency card which you can use anywhere, without paying the crazy commissions that banks charge for currency conversion. Our card will allow you to make those conversions at interbank rates without even thinking about it.
The more people start using it, the quicker all those new features will be implemented, so, thank you again for being one of the first to try it out!

Друзья,
до клиентов из буржуйских стран начали доходить первые карты.
Огромная просьба, держите нас в курсе, кто когда получит в России, Украине и т.д. Мы можем отследить, когда карта выпущена банком, но как работают местные почтовые службы, нет. Поэтому важна обратная связь от вас - как доходит, сколько времени занимает, чтобы вовремя отрабатывать с card issuer.

Yes, it has Mychoice on it. TBH, it looks better than the one on the first post,  but its not branded with your company.

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design is the area we are working on, would love to put our own on the card from day 1, but the card issuer has some limitations. Give it some time, and we will get the design advertised on our web-site, but at the moment it's the Mychoice one or the one shown above - depending on when it was ordered

Guys,

Would very much appreciate your opinions on one more feature we are aboutto implement:

We are planning to release our Card API to public in Feb-Mar, so that other bitcoin wallets/services can integrate our card into their systems.

To start with, the functionality of the Card API will allow to:
- order a card
- view the balance
- view the transactions
- convert BTC to fiat

Let us know what you think about Card API and whether you would be interested in using it

done. thank you and let us know if you need any help..

have you registered yet, mate? all smooth with the card order?

Just a quick one on the Russian language and forum and whatever not: we are all from Russia originally, but by far not that stereotypical guy with a beard, a fur hat and a Kalashnikov. Born and bred there, always happy to go back, as it's home and a great country with great people - recently helped an Australian friend cross Russia from East to West by car, they absolutely loved it.
Yet, educated in Europe, fluent in languages, travelled half the world, etc. Been to Oz twice myself, loved it, will go again for sure, and I think 'mate' is one of the coolest words on the planet.

We've seen quite a good, constructive and positive response in the Russian thread and a lot of good thoughts, so, definitely going to continue with it.

Let us know how it goes with the card, and would appreciate your feedback - we really want and need to hear what you guys think, what is or would be useful, or what could be lost as no one needs it

here is the full list of card limits, easier to read:


For verification you'll need to send scans of your ID and proof of address - typical stuff.

Verification itself and the increased limits will become available after the public release.

a few have registered and ordered cards. It will now take a few days to receive them, depending on the location. Within EU the official timeframe is 5-10 days, from experience they usually arrive quicker. Outside EU - all depends on the local post service, which in some countries can be rather poor

Domestic means currency related, you are exactly right.


Limits: oh, that would be sweet.. Unfortunately not, KYC defines card lifetime limits as well, apologies for missing that out in FAQ and well spotted - will make sure this is added there, too.

Here is the current full list:

Limits                        Unverified (KYC1)         Verified (KYC2)      
POS                           USD      EUR      GBP      USD      EUR      GBP
Number of purchases         per day      no limit   no limit   no limit   no limit   no limit   no limit
Value of purchases         per day      no limit   no limit   no limit   no limit   no limit   no limit
                     
ATM                     
Number of ATM transactions   per day      no limit   no limit   no limit   no limit   no limit   no limit
Value of ATM withdrawal      per transaction   $200      €200      £160      $600      €600      £400
Value of ATM withdrawal      per day      $400      €400      £320      $1200   €1,000   £800
Maximum ATM withdraw      Lifetime      $1000   €1,000   £800      no limit   no limit   no limit
                     
Loading Rules                     
Max single load                     $500      €500      £400      $10000   €10,000   £8,000
Max daily load                      $500      €500      £400      $20000   €20,000   £16,000
Max lifetime load                  $2500   €2,500   £2,000   no limit   no limit   no limit


The card design: it does not only depend on us, we would be thrilled to get the one shown in the homepage straight away, but there are some limitations imposed by Visa. This is one of the next steps - we are on it.

guys, a quick note for those who have ordered the cards: they were supposed to be sent out in new design (the one shown at the top of this thread) as of this week, however, we just received another one in the old design. Having spoken to the card issuer, this should be corrected shortly.
So, don't be surprised if the one you receive happens to look a bit different, it is still the same card, just different print on the front