You said this:
One of our games, Rick Rick Scratch Show's ticket price was set to 1 by software error which is wrong, instead of 10 which is right.
You can confirm this at the software provider's site,
http://www.casino-del-mundo.com (Rick Rick Scratch Shows' ticket price is 10).
Then you said this:
We have fixed this error and it is set to 10 properly now.
That means that YOU had it set to be 1, the software you use has nothing to do with the amount a user has to pay for a card, the owner of the casino can set that themselves.
Therefore, claiming that Ry abused a bug that he didn't even know existed is invalid.
ABUSE OF SYSTEM VULNERABILITY. IF, IN OUR REASONABLE DISCRETION, WE DETERMINE THAT AN ACCOUNT SOUGHT TO OR ACTUALLY DID EXPLOIT ANY HARDWARE OR SOFTWARE ERROR, MALFUNCTION, "BUG" OR OTHER VULNERABILITY, WE SHALL IMMEDIATELY CLOSE SUCH ACCOUNT AND ALL ACCOUNT BALANCES, INCLUDING BOTH DEPOSITS AND ANY WINNINGS, SHALL BE IMMEDIATELY FORFEITED.
Get your facts straight.