Thanks! We added the 20 free spins, enjoy!


You are welcome! If you need anything else or have any other issue, please let me know

I sent you a PM, please check it when you can

Hello!

I guess you still have the same account? Looks like there is a bug in your account, as I haven't received any similar cases.

I just forwarded the issue to the programmers to see if something can be done. Meanwhile, we can add the free spins manually, so just let me know if you have the same account and I will do it

@TRXwhaleLOL

First off, congratulations on your incredible luck! We hope you enjoy your winnings

Regarding the fees, we use an automated suggested fee system based on network congestion to deliver confirmations in a reasonable time to the user, this means sometimes we might pay just $1 in fees, but other times even $100+. The 1% fee we charge on PBG on average usually covers for that, but the past few months even the 1% on the bigger cashouts wasn't able to cover for all of our fee losses due to congested network.

Essentially, the 1% fixed fee on the side of the site, allows us to keep paying the smaller cashouts without absurd confirmation times needed, but even with those, we're generally at an overall loss.

We hope to be able to improve our fee structure in the future in such a way where the fees would be generally smaller (but confirmations could take days in a congested network), but users could pay a premium to ensure a faster confirmation time.

Sorry for the delay, there was a mistake when someone from our team tried to refill the hot wallet, which is solved now

And I'm not allowed to share the hot wallet address for security reasons, sadly.

Yes, you have to clear your wagering requirement entirely to be able to cashout again.


There is nothing wrong there actually, you need the cherry in the left and middle spot to win, if you get it in the middle and right spot there is no prize. The same applies to the others


Congratulations! Enjoy your winnings!

Here's some more information from my team regarding why wagering requirements have to work as they are, and why we can't just void wagering requirements, even if you lose all the winnings:

"If wagering requirements would be cleared when your balance would hit 0 (or you could manually cancel it), this would create some major exploits of our bonuses.
For example, users would get a zero-risk chance at using up the bonuses, and if they are starting to use up all of the bonuses, just cancel them to not eat into their original balance.
And if they were on a winning streak, keep playing until the bonus is cleared.
This would absurdly change the math of the bonuses and in a way print "infinite" free money for the user, with no risk-benefit attached to it.

Deposit bonuses exist to give you a higher chance at hitting the big wins, or to simply be able to play more, and this is balanced with the risk of potentially not clearing the wagering requirements.

An ever bigger exploit would be by users trying to clear their balance by starting multi-stage games with their remaining balance, being able to clear the bonus, and then finishing the multi-stage games, basically getting around any sort of necessary wagering requirements.

So this is obviously something we can not change, and there are good reasons why pretty most casinos follow this structure in regards to bonuses - because it is necessary to prevent exploitation of the bonuses, and being able to keep the math behind the bonuses working, to even be able to offer these bonuses in the first place.

The only way we could change this, or at least offer a new different type of bonus, would be if our casino was much bigger, and we were able to afford to giveaway straight no-strings attached cash to our users, based on a part of our profits.

But right now we're still at a stage, where many users are essentially trying to take advantage of our regular free spins, games and much more lenient rules on "not paying users", which pretty much all other casinos out there are extremely aggressive with blocking users for using certain strategies, not depositing money etc. None of which we do here, or want to do.

This obviously comes with smaller profit margins on our side, and we're currently not able to afford some type of giveaways that others perhaps can - but that usually comes at a cost of much stricter management and manipulation of their userbases, which we pride ourselves to not do."


The issue was solved some days ago already

Sorry to hear that, but we can't do anything here. There will be more wagering competitions in the future, if you still want to participate


The cashout was sent a couple of days ago already, please check your wallet!


I forwarded this to my team, I will let you know when they reply

What do you mean exactly? If you are referring to the prizes, they were paid already some days ago


I just told the support team to check, you should receive it soon if everything is fine.

Actually, I'm not the owner of the website, I'm not even part of the support team, I just manage this topic and forward any issue, among other things.

Most of the cases are actually solved quickly, or in less than 24 hours, it's just some special cases that need to be checked by the programmers or discussed with the rest of the team that could take more time, but usually not too much.

I'm aware that we can still improve tho, so I will forward your suggestion to the team, thanks!

Thanks for the advice! We aren't really working in new PvP games currently, but maybe in the future, when we grow more, we could consider expanding to other types of games.

Hope you keep enjoying our current games anyway!

The issue with the deposits has been fixed, they should be working fine again.

We added the missing money to the accounts affected by this issue, along with some free spins for the inconveniences