Рассылка была в субботу. Вчера, как и было объявлено, лимиты были восстановлены.

Hi all!

@pronto34
Please address your issue to support@wirexapp.com from your e-mail registered with Wirex. This is for identification and security reasons.
We need to check your account to answer your question.

@WaffleMaster

We made manual card unload as we promised. Unfortunately, you didn't answer our question about waiting for $1 that will return soon to your card from Amazon, so we unloaded only $9 instead of $10.

As for another concern about card work, we can help you if you will ask about it in the ticket, but your main issue was how to return funds from the card. Our cards work fine with Amazon and other services, but there can be some reason why you can't make a purchase. The most common reason is your billing address in your Wirex account is not the same as you provided for Amazon or your Amazon account's details don't match your account details in Wirex. As I know, for services like Amazon it can be critical and they can refuse the payment.
The fastest and easiest way is to ask Amazon support why the card was rejected. Based on their answer we can ask our bank to provide the exact reason for the rejection. Anyway, it is individual work that should be done only after your request to support@wirexapp.com.

Здравствуйте.

Мы проинформировали всех клиентов о временных ограничениях посредством email рассылки:

"Please note: due to the extremely high transaction volume seen this week, the maximum amount of BTC that we can exchange for you during this weekend to load your USD cards is $100 per day.

That is, $100 during Saturday and $100 during Sunday.

Normal limits will be restored on Monday"

Dear OfficeBuyer,
Thank you for your support, it means a lot for us!
Please, contact us whenever you may have a query. We are here to make sure you receive the best customer service.

Dear Jan,

Please check the answer on your ticket, it was solved.
Please let us know if there is anything else we can assist you with.

Dear WaffleMaster,

It is not true. For the future, I recommend to calm down and ask about your issues in the normal way. I'm here to provide help for all who will have questions after the answer from our support team.
I will try to explain:

1) Your $1 wasn't charged by us or our bank and it is not a monthly fee. It was charged by Amazon and it is usual practice of many services to check if your card has funds on it or not.
Currently, it is on hold and will be released after 14-15 days since the date of purchase/attempt to link your card to Amazon.

2) Our support team was correct to ask you to verify your card. We are under regulation of UK law and as many other same services we always ask to verify your account to avoid all issues with low limits. Also sometimes our card issuing bank may block your card if they find something suspicious and to unblock the card you will need to verify your account. That is why verified account is the key to the successful usage of our service without many problems.

3) As for your another concern with card unload. Card unload (buy bitcoins) is a blockchain transaction and blockchain fee will apply in this case. According to our minimum limits and blockchain fee, you haven't got enough on your card to make this unload. And our support team was correct to ask you to load more to avoid this issue.
This time we are ready to make a one-time exception and manually unload your card even if it is lower than our limits.
We can't provide your personal details on this forum, that is why we ask you to create a new ticket and send me in private message the ticket ID, I will find it and provide a manual refund to your wallet. If there will be problems with manual refund we will ask the bank to do it, any way you will receive funds to your wallet.

If I missed something or you have any additional questions please let me know.

Yes, sure. You can make two £800 transactions right after each other per 24 hours. Please note that this limit is only for verified cards. Unverified cards have the very low limits.
You can check our estimated delivery using this link: https://help.wirexapp.com/hc/en-us/articles/207161809

Hi!

Please send me in private message your case ID, I will check it and will try to help you. Usually, we don't have any problems to close the account as per your request.
I apologize for the inconvenience.

Hi all,

@poordeveloper
Sure, it is possible. It is a buy bitcoins action.

@hilariousetc
You can have 3 cards in your account in different currencies (USD, EUR, GBP).
Our limits for ATM transactions per 24 hours:
2000 USD/ 2000 EUR/ 1600 GBP (for verified cards)

You can check our limits using this link: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits

@pallas
You need to ask the support about your second card.
As I said in my previous message if you will send me your case ID in private message I will be able to say something more, but without it, I can't check your issue.
Anyway, I apologize for the inconvenience.

Hi Hilariousetc,

Unfortunately, it is not possible to transfer funds from the Wirex card to your personal bank account.
If you have only the virtual card you can spend funds for online purchases.
If you have the plastic card you can spend funds for online purchases, POS purchases (offline) or withdraw cash in ATM.

Hope this answer will be helpful for you.

Please let us know if there is anything else we can assist you with.

Hi Pallas,

First of all, in your case, we can provide you the full bank statement for your card to ensure all is correct with your past transactions.
Also, I can recommend contacting support about freeze moments, it is not normal at all and should be fixed. Please contact support and send me your ticket ID to speed up the process.

I apologize for any inconvenience it causes, and appreciate your understanding.

Hi!
Thank you for your question, I will try to explain step by step what happens in this case.

If card transaction has failed or merchant provided a refund it should appear on your balance in 15 days since the transaction was performed or refund was provided by the merchant. If money is not back in 15 days you need to collect confirmation from the merchant and let us know - we will investigate and initiate a chargeback process if needed.

But please note that after 14-15 days when we receive the funds back (or will not receive any confirmation from the merchant that this transaction was successful) this transaction will disappear from the list of card transactions in your account and your balance will be changed accordingly and become correct. Our clients should just calculate their balance to ensure all is fine. Also, we can anytime provide the full bank statement in few working days where all transactions, even failed or refunded, will be available to see.

If you have any additional questions please let me know.

Hi all! This is Wirex.

I apologize we didn't write anything here for a long time, but now we will periodically check this thread and answer your questions and help with your issues.

Please note any account related issues should be addressed to support@wirexapp.com from your e-mail registered with E-Coin/Wirex. Without it, we will not be able to identify you and solve your issue.

If you have any "pending" tickets without any answer for a long time from our support team, please write me and I will try to help you.

Have a nice day!

Всем привет, это Wirex!

Простите, что долго не писали, но теперь мы будем периодически отвечать в этой теме на Ваши вопросы и помогать с проблемами более оперативно, чем раньше.

По возникающим проблемам с Вашими аккаунтами просим писать в нашу поддержку на почту support@wirexapp.com с почты, на которую зарегистрирован Ваш аккаунт. Без этого мы не сможем Вас идентифицировать и решить проблему.

Если у кого то вдруг "застряли" уже созданные тикеты, без ответа от нашей поддержки, также постараемся Вам помочь.

Hello,

As far as I can see this transaction did not pass through. I know you saw incorrect balance, however I fixed it.

I have also replied to your ticket.

The login is back alive! Please check (it might be slow for some time).

Hello All,

The login issue should be fixed shortly! Within 30 minutes I think.

i am sorry fro inconvenience.

@Zebedee23 @Balle1912

Checking with DEV team. I have the same here on my side.

Yeas, it has been awhile already. You experiencing any issues of that kind?

No. Technically, you can get a card, however it will remain unverified with limited features.