Vielen Dank für das Lob. Wir bemühen uns einer der besten und sichersten Exchanges zu sein und noch besser zu werden.

Generally we do not comment on rumours. Sorry about that. If we add new coins then we carefully observed them. Only after adding we will make a post on our newsblog and social media. Also a note through the newsletter.

Watch out for news.

Hallo Aengel,

wir bemühen uns natürlich innerhalb kurzer Zeit zu reagieren. Leider ist das nicht immer machbar. Besonders wenn der Bitcoinpreis stark schwankt ist der Support stark ausgelastet. Bitte entschuldige die Verzögerung.

Kannst du uns bitte deine Ticket-ID nennen? So persönliche Informationen möchten wir nicht öffentlich besprechen.

Beste Grüße,
Sebastian
Team bitpanda

We as bitpanda hold funds in a TREZOR coldstorage. At the moment there is no function for users to hold their coins in a trezor.

Thank you for your friendly review.

Yes it's correct. SEPA payment is only available for the EUR-wallet now anymore.


Du hast Recht, du würdest uns in so einem Fall kontaktieren und wir erklären dir was dann machbar ist.

In jedem Fall ist es aber besser du sicherst dir deinen 2FA creation key um selbst den Eintrag auf einem neuen Handy neu einrichten zu können.

We answered your ticket. We will use the ticket for everything now in order to protect your personal informations.

Ja, wie du schon bemerkt hast funktioniert alles wieder problemlos.

Hallo, es werden derzeit im Bitcoin Netzwerk leider keine Blöcke gefunden. Wir müssen uns alle etwas gedulden. Das tut uns leid.

Thank you for your interest. Maybe you know a community member who knows bitcoin and other coins well enough and can support us? If we hire that person then you can receive 500€ reward.

Hello Community,

we are in search for a new member for our support team.

You need to be able to write correctly in german and english. You would work fulltime in our bureau in vienna.

Of course you would need to have some proper knowledge about bitcoin and related topics.

Also we provide a reward of 500€ in bitcoin for everyone who can find and provide a new support team member to us.

Best regards,
Sebastian
Team bitpanda

Das Thema ist wieder aktuell geworden. Wir suchen wieder einen Mitarbeiter der uns hilft unseren Support zu stärken.

Du würdes in Wien mit einem Vollzeitjob arbeiten. Du solltest mindestens gut in englisch und deutsch sein und du musst einiges Wissen über Bitcoin und Altcoins haben.

Natürlich bieten wir auch dieses mal eine Belohnung von 500€ an für denjenigen der uns einen solchen Mitarbeiter sucht und findet und wir ihn auch anstellen.

Thanks for the nice words everyone.

@Cryptoby might be that you already noticed that our credit card limit has been raised.

@LeGaulois maybe we will add american express in the future.

Please stay tuned on our newsletter.

Thanks everyone for the nice reviews and thanks Rafty for referencing our latest blog post. Yes all BCC are safe.

Bitcoins need 1 to 3 confirmations depending on the amount though because of the unclear situation bitcoin confirmations are still at 6 at the moment. This will be changed in the next days.

Dash needs also 1 to 3 confirmations.

Bitpanda adds EUR wallet service

Your personal EUR wallet

Since we are constantly working on offering you a better platform and best possible service, we are pleased to announce the addition of our new EUR wallet feature. The EUR wallet allows you to store funds from selling your digital currencies or direct deposits securely inside your account. Hence, you are now able to rebuy digital currencies directly via your EUR wallet or can withdraw EUR to your bank account at a later time. Therefore, you can save a lot on the payment option fees every time you want to make an order.

Free SEPA deposits and withdrawals

Once you use this service, you can hold € directly in your bitpanda account, instead of first having to send them to your bank account. You’ll be able to choose to buy more coins with your stored Euro balance or cash out the profit to your bank account, Skrill, Neteller or buy Amazon.de voucher.
 
Should you be interested in using your EUR wallet for your digital currency trading needs, you can deposit Euro conveniently and instantly with one of the following methods: Visa, Mastercard, Skrill, Neteller, Sofort-Überweisung, EPS and giropay.

Recurring deposits
 
Moreover, we have improved the SEPA method to make trading via our platform even more convenient for you. Once you open a SEPA deposit order, your personal unique payment reference can be found. This number stay always the same for you. Through adding this to your SEPA transaction, your EUR wallet will be topped up automatically as soon as the money arrives. With this feature, the option to make trades on a scheduled basis becomes a lot easier and cheaper, as you are now enabled to perform recurrent deposits for free.

Fewer fees, more profit!
 
We have decided to add the fiat wallet feature in order to ease trading via bitpanda and to help you save money. By not having to go the detour via your bank account on every sale and purchase, you will now save precious money and time that can be invested more effectively in your digital currencies portfolio.

Selling coins and receiving  a payout on neteller or skrill is possible for everyone.

Unfortunately, buying on BITPANDA is currently only available for customers from the EU.

But watch out for future announcements please.

Regarding Bitcoin Cash we have an update about how we will handle it: See https://news.bitpanda.com/2017/update-on-bitcoin-cash/

Update on Bitcoin Cash

 Eric Demuth  3 Aug 2017

We have received several requests regarding the handling of Bitcoin Cash.

Therefore we would like to give you a summarized update:

First of all, we have safely stored and separated all created Bitcoin Cash on our cold-storage. As proclaimed in our newsletter and announcement regarding the Hard-Fork, we did not support the contentious hard fork attempts. Needless to say we will not be keeping the Bitcoin Cash for ourselves.

Like most of the market leaders, we also decided during the scaling debate to not initially support Bitcoin Cash. Hence, we informed all our users to withdraw their BTC funds, if they should have any interest in the distribution of Bitcoin Cash from the beginning onwards. For all the other users, we are storing the existing Bitcoin Cash safely.

The reason for this action being the great uncertainty concerning Bitcoin Cash. Should the network become stable and safe in addition to a growing market for this new digital currency, we will take actions and credit Bitcoin Cash to our users. Furthermore, should Bitcoin Cash be effectively added to bitpanda, we will then also offer a buy and sell option besides a Bitcoin Cash wallet on our platform. As a precondition, the wallet software must be stable to a 100%, as here safety stands for us second to none. Therefore, a thorough due diligence process must be carried out on all new digital currencies.

Depending on the maintained safety of our platform, all of these measures will only then be materialised. Currently, the Bitcoin Cash blockchain is far from working stably and continuously. Thus, Bitcoin Cash can only be added safely and reasonably to bitpanda in a few weeks.

We truly hope that we were able to give you some clarification regarding our opinion towards the topic Bitcoin Cash and how digital currencies are added in general. You can always check our official Twitter account for recent updates: @BITPANDAcom

Kind regards,
Paul Klanschek & Eric Demuth

It's faster than verification on other exchanges since we use professional webcam identification services. So level gold can be reached in a couple of minutes.

Eine Zahlung mit Kreditkarte ist instant. Du bekommst deine Coins sofort in dein bitpanda Wallet.

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You can check out all the limits and payment- payoutoptions here: https://www.bitpanda.com/limits