Your prices are over-inflated. For example, your 800 kh/s 3 month plan is more expensive than what genesis-mining charges for the 1 mh/s plan for an entire year. And genesis-mining isn't exactly economical to begin with.

Edit: And I just read the small print: Please Note: All pricing is per month of the contract period ... very shady to slip that in like that. So an already bad deal gets worse - it's actually $975 every month for a 800 kh/s plan.

So is this strictly Litecoin only - we can't point the purchased kh/s at our own multipools?

... currently getting ignored on my ticket ...