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@Bitinity It's thousands of dollars, and I can confirm that I received cashout. No, they fixed that issue. My first cashout request was problematic (the issue OP talking about) and after that I got two other cashouts within a hours. And now 4th cashout stuck...
@DomingoX6 Thank you!
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Here I'm talking once again about casino-gambler communication... There is a lot of casinos providing 24/7 support. Some of them have a VIP status for high stake players and high win players. I mean, you didn't have money in hot wallet - that's good to know that you don't hold a lot of money in a hot wallet. But you didn't managed to refill it in a five days and there is no communication between me and casino. Your live chat always says "Our agents are not available right now", this should not be a case...
Actually, there was a small miscommunication within the team, so the person that had to refill the hot wallet didn't do it quick enough. But I'm aware there are things that can be improved, so thanks for the feedback! I'll forward it to the team
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I still didn't receive my cashout! Guys, please! I requested cashout on 03-03-2021 at 16:29 (email received at 16:30) and status has been "Pending Verification" or something like that I can't remember. Now whenever I login on my account it updates "Date" and "Time" on cashout log. It now says that I requested cashout on 08-03-2021 at 10:00 and it's in "Pending" status... After reload it changes to 10:05... And after another reload it says 10:10... Guys, please, I'm waiting 5 days for my cashout... I know it's a big win, I hit x200 on scratch card and some big wins on space invasion slot but still... You are operating 4 years you can't afford this long cashout pending times... Hello! Sorry about that, this time the issue was different. The hot wallet didn't have enough funds to cover the entire cashout amount, so it couldn't be sent. We normally leave small amounts of Bitcoin on our hot wallet for security reasons, so when big wins like this happen and you try to cashout everything at once, there probably won't be enough money. Next time you could try with smaller amounts, or just wait until we refill the hot wallet Congratulations for your big win, btw! We just refilled the hot wallet and your cashout was paid already, please check your wallet and enjoy your winnings! How big is your cash out? Is it thousands dollars or even more? previously you experienced the same delay for your cash out and the admin said that there was an issue with the cash out verification process. I think the issue is still the same, so what have you done for the 5 days of waiting? Do you communicate with them by email or something else?
Luckily that issue was solved already, this time it was just a lack of funds to pay the cashout, solved already!
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Hello admins, I have another withdrawal stuck for almost 48 hours...
I also have some suggestions for your space invasion slot, and site in general, which I hope you will enjoy.
1. Add a "quick spin" option so that we don't have to wait for the animation to finish if we're using the auto spin function (and I use it almost always)
2. Allow for more than 20 auto spins because I don't see why this restriction exists.
3. At the top of the slot is "Balance: xxxmB," which is changed as soon as the slot animation begins, allowing me to see how much I won (or lost) before the animation even ends. This is also visible in the bets history table under the slot.
4. It took me a few days to figure out what "Total Prizes" means haha, so maybe change this text?
Hello! I just forwarded your issue, apologies for that. You should receive your cashout soon. And thanks for the suggestions! I also forwarded them to the team
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I just wanna confirm that the issue is fixed and that I got money under 24h this time. I really like your casino, a lot of unique games with high payout rates, best casino ever!
Thanks a lot! Really glad to know that you are enjoying our games
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Still nothing... Can you please explain how is this normal? Why I'm waiting a few days for the cashout?? Also on support email nobody respond... https://prnt.sc/1038iqrCan you PLEASE proceed with my withdrawal ASAP? You definitely need faster support and cashout approval... Edit:I just got my withdrawal, thanks! You guys really need some faster support and more interactive gambler-casino relation. I just read some posts from this thread and I see that you are operating since 2016. You really should know gamblers behavior and how gamblers act when theirs money stuck for a few hours(!) and not for a few days... We need and we want fast cashout so we can maybe deposit some more money to continue gambling, etc... You guys definitely need to provide some type of support or livechat... I also see this message on the begining of this thread: We have around 18 hours of live support per day And it's not true! I waited 3 days for my cashout and nobody respond to my support message. But because of succesfull withdrawal I'll give you another chance because I really like your casino and will deposit some more money and hope this time withdrawal will be faster. Thanks! Apologies for the delay, glad to know you received your money already! Looks like we had a problem with the verification of the cashouts, so the support team wasn't able to properly verify and process any cashout. The programmers already fixed this issue, so everything is back to normal now and you should receive your money in less than 24 hours from now on Thanks for giving us another chance, we hope you keep enjoying our unique games!
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I just forwarded the issue to the team to see what's wrong, hopefully it's solved soon
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What is your average cashout time? I have requested cashout ~8 hours ago but it's still in "Pending Verification" status...
Hello! Cashouts are usually sent in less than 24 hours, but sometimes it could take a bit longer. If everything is fine, you should receive your money soon, if you haven't received it yet
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So I just created an account at this casino. The bonus details says, no deposit required to calim this bonus. But there is another message above which says I need to have minimum 0.03 mBTC deposited in my account after registration. This amount is too small and I will try it tomorrow. Currently it giving me a error message as I haven't deposited enough amount. Any other forum member have claimed those free spins yet? Here is the code for it ‘JAN2021’. Hello! That's normal, we have to do that to prevent abuse from multiaccounts. You need a minimum amount deposited in your account since it was created to be able to use the code, but it's a one time thing. Next time you receive a code, you won't have to deposit anything
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