Thanks for that, that would seem to fit with my experience. It seems utterly ridiculous though that 3 months after the limits were changed (not just changed, massively nerfed) that the site hasn't been updated and still advises the old high limits are in effect. All FAQs at Wirex link to the page I posted above with the $2000 limits. There's no mention of any $250 combined simultaneous balance limit that I can find other than that blog post.


If the $250 balance limit is still in force then this amounts to bait and switch, so in my mind is a scam based on the poor exchange rate. They've baited me into depositing my money, then skimmed a portion off when doing a currency exchange. Free money - they made £30 on my currency exchange (7.5% below market rate). The fact that I can withdraw my BTC at a loss is irrelevant, the exchange rate skim is the scam. Once my BTC deposits are fixed I think I'm through with Wirex as I certainly don't trust them enough to send them my drivers licence and bank statement. Will try Cryptopay next I think.

Thanks for the reply - that would definitely explain why my transaction wouldn't go through. However this wirex page quite clearly says its $2000 lifetime load limit from BTC with a max transaction value of $800 for ePOS on unverified accounts.

Given the experience so far it wouldn't surprise me if these advertised limits are incorrect. Wirex seem neither thorough nor attentive, a very poor combination when dealing in finance.

For what its worth here's my experience as a new customer (registered 9th September) living in the UK.


Sign up went fine, selected a GBP virtual card and it was issued, all without sending any btc to wirex.

Sent 0.15btc from my wallet, it immediately appeared and was exchangeable after a single confirm.

Went poking around on ebay for something to buy, found a cpu I fancied, but it was listed in dollars. Figured id get a USD virtual card to avoid currency conversion fees. Applied for the card, it was issued but cost me 0.0007 btc. My account total was now very close to the amount I needed, so I figured id transfer in a little more btc to be on the safe side. Sent 0.007 btc...which stuck pending. It now has hundreds of confirms, still pending. When this didnt show up after an hour or so, I figured id send another micro transaction to see if that went through - sent 0.001btc which also got stuck pending. Raised tickets for the pending amounts, and so far have only received a very poor reply saying sometimes it takes up to two weeks for transactions to be included on the chain and show up in the wallet. This is irrelevant as my TXs have hundreds of confirms each. Lazy support response just intended to see if the problem resolves itself. No wonder they have a backlog of support tickets.


At this point I was a little frustrated, so decided that my $620 balance should be enough to cover the $618 item I wanted. Linked my card to my paypal, it went through fine. Saw the $1 charge appear, even though it was not deducted from my balance. Paypal confirmed the card was added, everything looked ok.

I triple checked all the deposit, withdrawal, purchase and lifetime limits on the card - max purchase $800, max deposit (lifetime $2000), btc deposits unlimited per day (min 0.0001), unlimited POS/ePOS per day, so I should be able to complete this purchase with my card. So I tried to use the card on ebay..."We can't process your payment" when trying to use as a paypal attached card. Tried to use it as a standalone debit payment, again "We can't process your payment".

Went back to paypal and saw a new button had appeared on the card for verification....doh!!! Clicked the verify button and a $1.03 charge and a pin code appeared immediately on my online account with wirex. Added the code, card now verified. All looked good so tried to make the payment again...but no. Spits up the same "We can't process your payment. Please select a different payment method or check your payment details including your billing address.". Interestingly when trying the standalone debit card option a $1 charge is successfully taken each time (but not deducted from my balance) by paypal/ebay. Tried using ebay UK and ebay US, but no dice.

My billing address on ebay, paypal and wirex all match, as do my phone numbers and my name. I've raised another ticket with wirex (my third now) querying the failed payment but obviously no reply yet. I suspect i'll be asked to complete bank verification, who knows if that will help. If it wasn't for the stuck pending deposits I would've just pulled my BTC out by now and written it off as a bad experience, but I still have nearly 0.01btc stuck in limbo waiting to be credited to my wirex wallet.

I'm unsure what I'll do at this point, my experience so far has given me little confidence in uploading my personal documents to Wirex. I don't care about anonymity with this card, but obviously still care about protecting my personal data.

It's not been great. Plus the ebay item I wanted has now gone up by $70.

Edit:
Ticket IDs: 211719 confirmed deposit stuck pending (received irrelevant response to this ticket), 212906 confirmed deposit stuck pending (ticket allocated, no reply yet) and 212918 payment unable to be taken (no response yet).