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[NeuroticFish]

Hi @Wirex-E-Coin

did you know about Mastercard cards of WaveCrest Holdings? Also stop working on October 15th?

Or just Visa Cards?

I have a Wirex Mastercard in my wallet. (dont use it now... but if works...).
Thanks

@Michael - I would need more info on this please, will my shiny new VISA card stop working in October?!


And another thing. Congrats for the transition to SegWit, you moved fast! But I need more info. It's about the transfer and fees from the old address.
I was stupid enough to have some (small) amounts go once per week to the old address. It's weekly payment and I can't really change that. It won't last forever though.
1. Can I trigger by hand the transfer/move to do all in one batch and save some fees?
2. Do you have some "safety" measure in a way that by doing the transfer I don't actually lose money from my main address? (I talk about pretty small amounts)
Thank you.

[Wirex-E-Coin]

Hi @Wirex-E-Coin

did you know about Mastercard cards of WaveCrest Holdings?

Hi!
We don't support old Wirex Mastercard and already exchanged them free of charge for the Visa cards a few months ago for all our clients. You can't use Mastercard, all our cards are only Visa now.

[Wirex-E-Coin]

@Michael - I would need more info on this please, will my shiny new VISA card stop working in October?!

Hi!
If you live in one of the currently supported countries your card will continue work after 15 Oct without any issues.
The full list of such countries can be checked over there: https://help.wirexapp.com/hc/en-us/articles/207161779-The-list-of-supported-countries-for-Wirex-debit-card-issuance-and-delivery

If your residence country is outside Europe and your card number begins with 4665-44** regardless of the type (i.e., virtual or plastic), the card will stop working after Oct 15.
But it is not a reason to start worrying as we have already announced our new contactless cards instead of them: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/

More details for your question you can find in this article:
https://help.wirexapp.com/hc/en-us/articles/115001843113

And another thing. Congrats for the transition to SegWit, you moved fast! But I need more info. It's about the transfer and fees from the old address.
I was stupid enough to have some (small) amounts go once per week to the old address. It's weekly payment and I can't really change that. It won't last forever though.
1. Can I trigger by hand the transfer/move to do all in one batch and save some fees?
2. Do you have some "safety" measure in a way that by doing the transfer I don't actually lose money from my main address? (I talk about pretty small amounts)
Thank you.

Thank you! The issue with big blockchain fee should be gone and also starting now all our card loads don't have blockchain fee as well.

As for your questions:

We provided the new wallet for every customer and recommend to use only the new wallet. All old wallets are still active. Unfortunately, if the funds will be transferred to the old wallet the blockchain fee may apply for the internal transfer to the new wallet. It will be made automatically immediately after you will receive funds. So it will be every time in your case.
At the first time, this transfer to the new wallet should be free of charge and you shouldn't lose anything (the fees are on us). I'm not sure how long this "free period" will be.
I apologize for the inconvenience and can only recommend trying to change your receiving wallet to the new if it is possible.

[iammac]

Old Cards and Compliance

Dear Forum & Wirex

Firstly I wanted to say how good I think the Wirex service is and how much I think the app has improved over recent months.

I have a couple of items I need clarification on though.

1. Old Wirex Master Card - what do I do with these please? With the new issue Visa I no longer use the old card.

2. Compliance - Wirex flags transactions from time to time for compliance which is understandable and good to know that they are keeping a close eye out for potential fraud. However if I am told a transaction of mine did not comply in some way then I really do need to know where I am going wrong and exactly how to comply. BitCoin is not a simple system. For example is there an issue with the local Wallet software I run? What Wallet software does Wirex recommend I use to ensure compliance?

Re 2. I have had a very open ended conversation with Wirex about this already. However I feel that although Wirex are highlighting some sort of an issue there is no actual assistance to resolve it. I am told I will loose my account for reasons I know nothing about. I now fear that if I transact more BTC to Wirex this will repeat and for this reason I am now too afraid to use the system    

A worried & verifed Wirex user.

[Bahenbit]

What are your unverified card loading limits? Not very clear to me.

Hello.

The limits for unverified cards you can find here: https://help.wirexapp.com/hc/articles/115001824585
And after verification, the limits are: https://help.wirexapp.com/hc/ru/articles/115001789829

cool
pls, promo virtual card

[Wirex-E-Coin]

Firstly I wanted to say how good I think the Wirex service is and how much I think the app has improved over recent months.

Hello.
Thank you for your feedback!

1. Old Wirex Master Card - what do I do with these please? With the new issue Visa I no longer use the old card.

Old Wirex cards Mastercard are not supported and were disabled few months ago. You can use only Wirex Visa card.

2. Compliance

Our system may have identified that you made a few transactions with suspicious wallet addresses that fall outside of our permitted risk parameters. I mean not only your personal wallet address that was used to load Wirex wallet, but also suspicious addresses that were used to load your personal wallet before the transfer to the Wirex.
We can’t provide you full details about the reason why our system flagged your transaction for compliance. We prefer to keep our internal risk-based policies confidential.

[wristsoicy]

What are your unverified card loading limits? Not very clear to me.

Hello.

The limits for unverified cards you can find here: https://help.wirexapp.com/hc/articles/115001824585
And after verification, the limits are: https://help.wirexapp.com/hc/ru/articles/115001789829

I don't understand that page it's quite unclear to me. Is the most I can load on this card 800 usd ? if it's unverified.

I was pleased to see how quickly i was able to load and the fees weren't bad since segwit implementation.

I am not pleased to see I will already be needing a new card.. Since I am in Canada the card I just paid for will not work after October 15? I literally just bought this and feel ripped off..

[iammac]

Our system may have identified that you made a few transactions with suspicious wallet addresses that fall outside of our permitted risk parameters. I mean not only your personal wallet address that was used to load Wirex wallet, but also suspicious addresses that were used to load your personal wallet before the transfer to the Wirex.
We can’t provide you full details about the reason why our system flagged your transaction for compliance. We prefer to keep our internal risk-based policies confidential.

Thank you that does answer an important aspect of my query because I did not know about the possibility of addresses used to originally load my personal wallet. I assume this would be, for example, defunct exchanges e.g. Intersango ?

[SERVERIA]

Hi,

We've sent a transaction on September 7 to add funds to our account but it hasn't appeared in our account until now (please check our tickets 209260, 210169, 211227). This transaction shows as complete and confirmed in our BTC wallet (359 confirmations). Could you please look into this for me? When can we expect the load to complete?

[warningsigns]

I believe they are busy with the card transition process. As you know, Wirex (like most bitcoin card providers) are transitioning to a non-Visa system. Visa International recently acquired Wave Crest. As a result of this merger and acquisition, radical changes were introduced in line with Visa's policies, one of which is to stop distributing the cards to non European residents.

Your Wirex card will be valid until midnight of 15th October 2017. Beyond this day, if you are a non-EU resident, you can consider your card a souvenir piece or just a useless space taker in your wallet.

if your tickets are being ignored, try posting on their Facebook and twitter pages.

[SERVERIA]

I believe they are busy with the card transition process. As you know, Wirex (like most bitcoin card providers) are transitioning to a non-Visa system. Visa International recently acquired Wave Crest. As a result of this merger and acquisition, radical changes were introduced in line with Visa's policies, one of which is to stop distributing the cards to non European residents.

Your Wirex card will be valid until midnight of 15th October 2017. Beyond this day, if you are a non-EU resident, you can consider your card a souvenir piece or just a useless space taker in your wallet.

if your tickets are being ignored, try posting on their Facebook and twitter pages.

Already tried both FB and Twitter no response so far. And yes, I live in Europe so the whole card story shouldn't affect me. Anyhow, it's not an excuse as they should have politely replied they're looking into my issue please stand by or something like this...  The worst part is the lack of communication, no information on what's going on. Look, when you call your bank and they don't pick up the phone - will you feel safe about your money?   

[Yuuto]

I believe they are busy with the card transition process. As you know, Wirex (like most bitcoin card providers) are transitioning to a non-Visa system. Visa International recently acquired Wave Crest. As a result of this merger and acquisition, radical changes were introduced in line with Visa's policies, one of which is to stop distributing the cards to non European residents.

Your Wirex card will be valid until midnight of 15th October 2017. Beyond this day, if you are a non-EU resident, you can consider your card a souvenir piece or just a useless space taker in your wallet.

if your tickets are being ignored, try posting on their Facebook and twitter pages.

Wait so i am not going to be able to use my wirex VCC past the 15th October mark? Will i be able to get a new anonymous card for free still, or will i have to verify my identity to continue using Wirex's services?

I mean i'm not the biggest fan of Wirex but hey, what other choices to you have other than cryptopay

Anyways i noticed that after the update i am now able to load my card and exchange it back to BTC without any transaction fees. Thanks wirex for implementing this, before it was costing me way too much money to send between card and btc wallet.

[Wirex-E-Coin]

I don't understand that page it's quite unclear to me. Is the most I can load on this card 800 usd ? if it's unverified.

If your card is unverified you can spend (exchange to BTC, online, offline, ATM) only $800. It is the limit per account, not only per card.
To increase the limits you need to complete verification.

I am not pleased to see I will already be needing a new card.. Since I am in Canada the card I just paid for will not work after October 15? I literally just bought this and feel ripped off..

Please check this article: https://wirex.zendesk.com/hc/en-us/articles/115001843113
We will provide the new contactless card in your case free of charge or with huge discount: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/

[Wirex-E-Coin]

Thank you that does answer an important aspect of my query because I did not know about the possibility of addresses used to originally load my personal wallet. I assume this would be, for example, defunct exchanges e.g. Intersango ?

Usually, it can be if the wallet was loaded from the black market or the same very suspicious services. Anyway, each case is individual and we recommend to communicate with our compliance team.

[Wirex-E-Coin]

please check our tickets 209260, 210169, 211227.

Hello.

Your tickets in work and I asked the agent to provide an answer as soon as possible. If you will not receive an answer soon or you will have any additional questions, please send me a private message and I will double check.
I apologize for it taking so long.

[Wirex-E-Coin]

Wait so i am not going to be able to use my wirex VCC past the 15th October mark?

If your country of residence is outside Europe please check this article: https://wirex.zendesk.com/hc/en-us/articles/115001843113
We will provide the new contactless card in your case free of charge or with huge discount: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/
I can't provide additional details right now. More details will be soon.

[SERVERIA]

5 days later, still no resolution to my issue:

1. The funds are still missing. I'm not aware of where they are atm.
2. I have no information on what happened and why. What should be done to avoid such issues in future?
3. My Wirex account is unusable as I'm not sure my next transactions won't disappear too.

[Pils]

For what its worth here's my experience as a new customer (registered 9th September) living in the UK.


Sign up went fine, selected a GBP virtual card and it was issued, all without sending any btc to wirex.

Sent 0.15btc from my wallet, it immediately appeared and was exchangeable after a single confirm.

Went poking around on ebay for something to buy, found a cpu I fancied, but it was listed in dollars. Figured id get a USD virtual card to avoid currency conversion fees. Applied for the card, it was issued but cost me 0.0007 btc. My account total was now very close to the amount I needed, so I figured id transfer in a little more btc to be on the safe side. Sent 0.007 btc...which stuck pending. It now has hundreds of confirms, still pending. When this didnt show up after an hour or so, I figured id send another micro transaction to see if that went through - sent 0.001btc which also got stuck pending. Raised tickets for the pending amounts, and so far have only received a very poor reply saying sometimes it takes up to two weeks for transactions to be included on the chain and show up in the wallet. This is irrelevant as my TXs have hundreds of confirms each. Lazy support response just intended to see if the problem resolves itself. No wonder they have a backlog of support tickets.


At this point I was a little frustrated, so decided that my $620 balance should be enough to cover the $618 item I wanted. Linked my card to my paypal, it went through fine. Saw the $1 charge appear, even though it was not deducted from my balance. Paypal confirmed the card was added, everything looked ok.

I triple checked all the deposit, withdrawal, purchase and lifetime limits on the card - max purchase $800, max deposit (lifetime $2000), btc deposits unlimited per day (min 0.0001), unlimited POS/ePOS per day, so I should be able to complete this purchase with my card. So I tried to use the card on ebay..."We can't process your payment" when trying to use as a paypal attached card. Tried to use it as a standalone debit payment, again "We can't process your payment".

Went back to paypal and saw a new button had appeared on the card for verification....doh!!! Clicked the verify button and a $1.03 charge and a pin code appeared immediately on my online account with wirex. Added the code, card now verified. All looked good so tried to make the payment again...but no. Spits up the same "We can't process your payment. Please select a different payment method or check your payment details including your billing address.". Interestingly when trying the standalone debit card option a $1 charge is successfully taken each time (but not deducted from my balance) by paypal/ebay. Tried using ebay UK and ebay US, but no dice.

My billing address on ebay, paypal and wirex all match, as do my phone numbers and my name. I've raised another ticket with wirex (my third now) querying the failed payment but obviously no reply yet. I suspect i'll be asked to complete bank verification, who knows if that will help. If it wasn't for the stuck pending deposits I would've just pulled my BTC out by now and written it off as a bad experience, but I still have nearly 0.01btc stuck in limbo waiting to be credited to my wirex wallet.

I'm unsure what I'll do at this point, my experience so far has given me little confidence in uploading my personal documents to Wirex. I don't care about anonymity with this card, but obviously still care about protecting my personal data.

It's not been great. Plus the ebay item I wanted has now gone up by $70.

Edit:
Ticket IDs: 211719 confirmed deposit stuck pending (received irrelevant response to this ticket), 212906 confirmed deposit stuck pending (ticket allocated, no reply yet) and 212918 payment unable to be taken (no response yet).

[NeuroticFish]

[...]
I triple checked all the deposit, withdrawal, purchase and lifetime limits on the card - max purchase $800, max deposit (lifetime $2000), btc deposits unlimited per day (min 0.0001), unlimited POS/ePOS per day, so I should
[...]
I suspect i'll be asked to complete bank verification, who knows if that will help.

I also suspect that you'll need the complete bank verification by Wirex. The lifetime $2000 is old news, it has change about 2 month ago to $250 for unverified cards. And until it gets verified all the transactions are rejected.
I had the same surprise for not understanding correctly the changes back then. However, after verifying my Wirex account it worked fine (but I did just normal purchases, I didn't link it to PayPal).

[Pils]

Thanks for the reply - that would definitely explain why my transaction wouldn't go through. However this wirex page quite clearly says its $2000 lifetime load limit from BTC with a max transaction value of $800 for ePOS on unverified accounts.

Given the experience so far it wouldn't surprise me if these advertised limits are incorrect. Wirex seem neither thorough nor attentive, a very poor combination when dealing in finance.