29/10/2017 9:59 case not solve and no answer from cex.io at all I have did reach to all channel such as:

Bitcointalk
Reddit
Twitter
Facebook
Cex.io Support Email/Thicket
TrustPilot
Cex.io community* will do it today
Scam bitcointalk report and moderator help*will do it today

Well, I understand the situation of the other people is facing as well, but if you kindly read through my case carefully you will notice that it is different from others. I am doing well on withdrawal of payment card visa still now I try now and it is ok. It is instantly withdraw money to my bank account with no problem, it is just one transaction of 2000us from the past that is still pending and don't have no idea what situation it is with no answer and I need that money for a living, don't know they care this much or not. Again, it is just visa payment card that is an automate system that I have been using in cex.io for about many times with no trouble just face this first time and it should not have been a trouble at all because it is not like wire transfer or sepa etc.

Still no hope here as well. 3 topics no support see at all is this possible?

28/10/2017 9:18 pm - not a single email reply back from cex.io support, twitter, facebook, forum

Thank you slow death this mean to me so much. I will give them about 1-2 more days. Here with completely solve not partialy.

I think I have no hope. . .

28/10/2017 2:08pm case not solve yet no answer both here, email support, facebook support just silent

No sound from any support from cex.io

28/10/2017 10:50 case not solve yet want cex.io to see and read urgently.

28/10/2017 16:19 case not solve yet wait for cex.io

LAST UPDATE 30/10/2017 3:00 PM

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

My issues/problems/cases has been solved and took CEX.IO Just only 1 business day (they promise not more then 3)

So, anyone facing withdrawal problem like me I suggest from my own experience that just be patience and wait as they said.

They truly got a huge load of customer problems and I think they might just lack of people to handle a lot of this load especially withdrawal problem is a sensitive case for financial department to clearly investigate and solve with the bank one by one for each customer and there working environment might not a kind of rushing but going slowly and yes I agree with you guys for the fact that you facing and requesting something to CEX.IO and got a very slowly unusual feedback is currently a con of this exchange.

BUT, as one of the innocent customer and I'm not with any side I type with truly out of my heart and facts from my own experiences (you can check my profile that I'm just normal customer came cross to CEX.IO and used it), And I have did read all over the bad and long wait review from more than 100+ reviews and pages from bitcointalk forum. I also did research in all kinds of these channels, you see I do a lot of work to make my problem with CEX.IO accomplished happily and it became true and it is one of the success case.

What I have did:

1. Bitcointalk 4 topics at a row
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

PS. If some one, my friend, need a talk or information from my experience, please feel free to chat.

WHAT GOING ON FROM PASS START HERE ************>>>>>>>>>>>

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?  

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first? 

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?  

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

First of all, thank you all bitcointalk friends coming here to advise me and give me some good speech.

And for you CEX.IO, I'm done with you now and do you know why? Because I have "time" and "money" so I decided to make it clear by contacting UK embassy and all departments or organizations that involve and have the right information on PEP rule for me.

THE ANSWER FROM YOUR COUNTRY IS: ME AND MY FAMILY IS NOT LISTED IN PEP LIST AND THEY ALSO FEEL SORRY WITH ME AND HAVE A QUESTION ON YOU CEX.IO THAT WHY YOU LISTED ME AND MY FAMILY AS PEP. SO, YOU MIGHT BE PREPARE FOR ANSWER IF THEY CONTACT YOU AND AGAIN GOODBYE I'M DONE ON THIS THREAD, MODERATOR CAN CLOSE OR LOCK THIS THREAD.

UP AGAIN UNTIL STAFF ANSWER ALL QUESTIONS. . .ABOVE 6/10/2017

4/10/2017 - I still wait for you CEX.IO, I'm ok with the termination but just let me know the exact reason and the source of decision that your team decide me or my family be PEPs.

Because I have read all over the UK PEPs rule and me and my family didn't fit any criteria as mention below:

UK
As of January 2015 likewise the UK's PEP definition is identical to the 2003 FATF definition, i.e. without the 2012 update to include domestic PEP's; It is found in the Money Laundering Regulations 2007 Section 14(5)[9] A politically exposed person is considered any individual who fits any of the criteria listed below:

A foreign person who has held any time in the preceding year a prominent public function outside the United Kingdom, in a state or international institution
Members of courts of auditors or of the boards of central banks
Ambassadors, chargés d’affaires and high-ranking officers in the armed forces
Members of the administrative, management or supervisory bodies of state-owned enterprises
Heads of state, heads of government, ministers and deputy or assistant ministers
Members of parliaments
Members of supreme courts, constitutional courts or of other high-level judicial bodies

So, what I see is just your risk or law or whatever team just analysis from google my last name and found the risk from the news that I have mentioned above and just decide the termination. Anyway, do you know that in Thailand people that don't know each other since born could have the same last name and it is very normal case not a rare case.

So, your risk/law/compliance team should do more deep research than just throw away banning easy John Carpenter from China has the same last name of criminal Marry Carpenter from America. . . 
 

UP UNTIL CEX.IO STAFF DO SOMETHING. . . 10/1/2017

UP UNTIL CEX.IO STAFF DO SOMETHING. . .

Here is my ids and my family.

up108737526
up108760138
up105849595

Anyway, this is day 5 and I have check already that my account has been terminated now because I can't login anymore.

I do some research more by typing my lastname on google seek for relationship to whom in the world in my country that use the same lastname as me and my family
and just . . . OH MY GOD I found this news and I think this might be the reason. . . if YES, what can I do is just accept and understand your CEX.IO policy situation that you may be forced by your law as well, so just leave me some feedback reply back any word about this and say a happyness good bye for me at least T_T

CEX.IO

Dear everyone,

Just wonder someone is facing situation like me. . . FROM CEX.IO

First I received an email from CEX.IO Compliance Team detail of:

I am writing to you in regards of your account activity on CEX.IO bitcoin exchange.
Kindly allow me to inform that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to prevent money laundering and allow us to confirm user's identity.
Unfortunately, we regret to inform you that we cannot provide our services to individuals, who are current PEPs (political exposed persons) or PEP family members. Thus, we are obliged to deactivate your account. Please withdraw your funds in 5 days time. After this your account will be terminated. Processing of both fiat and cryptocurrency deposits for your account is suspended.

We deeply apologise for this situation and hope for your understanding.
Thank you.


After that I have try to send all evidences, bank statements, deep explanations of my fund flow and crypto tx transaction that is just a normal "arbitraging".
But I got this email later. . .

I would like to point out that our team fully understand your position and the situation you are in. We are very sorry for the inconveniences caused, but your account will be terminated. As you were informed previously, we cannot provide our services to individuals, who are current PEPs (political exposed persons) or PEP family members.

Fact:
1. I'm and ordinary employment guy as an IT Consultant.
2. Has mother and father only in family member and both are unemployed, just stay in house watching TVs.
3. In my life I haven't join and political group, do anything illegal, I have traveled to Japan and Pakistan for tourism and education reason.
4. I have read PEPS rule in UK below and I have check all that my account activity is not what listed below at all:

A politically exposed person is considered any individual who fits any of the criteria listed below:

A foreign person who has held any time in the preceding year a prominent public function outside the United Kingdom, in a state or international institution
Members of courts of auditors or of the boards of central banks
Ambassadors, chargés d’affaires and high-ranking officers in the armed forces
Members of the administrative, management or supervisory bodies of state-owned enterprises
Heads of state, heads of government, ministers and deputy or assistant ministers
Members of parliaments
Members of supreme courts, constitutional courts or of other high-level judicial bodies

SO, NOW I HAVE A LOT OF QUESTIONS IN MY HEAD THAT:

WHAT I'M DOING WRONG?
WHY CEX.IO THINK I'M PEPS? <<< I DONT EVEN KNOW WHAT IS IT UNTIL THIS TIME IN MY LIFE
WHY THEY FORCE ME TO BE PEPS WITH NO EVIDENCES OR PROVE
WHY THEY DON'T LISTEN AND CHECK MY EVIDENCES WALK THROUGH MY FUND FLOW AT ALL!!!

Thank you all for read my problems here if some one faced like me or similar or can solved this, will be very very appreciated
Now, it is not about profits, it is just that I cannot accept things that I didn't done or even think about it but CEX.IO force me to be and leave me behind with a lot of curious questions.