LAST UPDATE

After reaching out to Support directly on this forum via PM, I was able to get some attention. Keep in mind, I've deposited over 150 BTC on this site since September 2015. It took 24 hours, 2 emails to Support, 3 contacts with Live Support, 3 Posts on BitcoinTalk, and 1 PM but they finally looked into my account and credited me correctly for my win,

Earlier I responded to support thanking him/her, and asking them if they wanted to compensate a VIP further, especially considering I would have hit the next number (#27) for nearly the max bet with a simply click of "reset" - which I absolutely would have done since I was still chasing, but the Admin / Support never responded, so I took that as a sign they didn't want to compensate me whatsoever, and that's fine - it's their decision.

So with the 2800 mBTC, I played a few more spins and lost, cause you know - Math.

I loved the live roulette here, but based on the difficulty getting any real support outside of wasting my time on this forum, timing issues with deposits and withdrawals, and how they mishandled this issue - I will not make another deposit on this site.

Paging Bitzino.com, Bitcoinrush.io, or CoinRoyale.com to get some Live Roulette so I can once again enjoy this game online.

2ND UPDATE

Support just emailed me and asked me for the most basic information, which I already provided.

"
Please provide following information to us if possible in order to check what exactly happened.
Game name
Time played
Stake amount
Balance before and after the issue occurred
Provide screenshot "

Absolutely incredibly incompetent support.

Is FortuneJack regulated by any governing gambling body I'd like get proper discourse here considering we're talking about over $1200?!

Really? You can check my history, I'm not new here. Who says I'm not playing elsewhere? I've frequent this site, Bitzino.com, BitcoinRush.io, and CoinRoyale.

I only play here for Live Roulette, when the site is working in's the best Live Bitcoin Gaming site around; however, they have the worst support I've encountered, and takes the longest to withdrawal.

Here's a screenshot of my account.

UPDATE -

Still not resolved 8 hours after sending an email and logging a ticket, Live Support just told me to wait another day.

I am a VIP player here, playing at least 1000 mBTC per spin, most times more.

This is how they treat me??

I did - I will update if they resolve it accordingly. Considering it takes hours to withdrawal, and deposits don't get credited until 30+ minutes after confirmation, my expectations are low. That said, I'm a BIG player here, and I will make a fuss if they don't make this right. I missed out on the next 2 numbers because of their system failure.

Absolutely terrible gaming experience here..

My balance simply vanished while I was in the middle of playing live Roulette.

I was in the middle of playing live Roulette, and I hit #32 for 80 mBTC, the hand number is 216914073 - instead of updating my balance - it went to 0?


I can not get in touch with Live Support, and they weren't helpful anyway with other questions - like why it takes 20+ minutes to get my account credited after a deposit is confirmed on the blockchain?

I expect you to resolve this accordingly and provide me with proper compensation for missing out on numbers while your system was apparently down for DDOS.

For what it's worth, I've been waiting on 2 withdrawals for a few hours now...

Still one of the juiciest Roulette Games around.

Seems like your Blackjack and Sportsbook are mobile-friendly, do you have plans to support a Mobile Version of Roulette?

I can't login to your site, all your POST requests are timing out, including the following:

Request URL:https://fortunejack.com/ajax/login.php?nocache=1448459844373

Thanks - I did, and never received a response. My cashout (not a ton, around 6 btc) was processed 26 hours after it was requested. As a platinum user, I expect better service in the future. Feel free to contact me on PM if you want to chat further.

Over 24 hours... no BTC still 

I've won a lot and lost a lot. I have no strategy whatsoever, except that I play the same numbers pretty consistently, that way you lose consistently

I like this site as it offers the best live bitcoin wagering from what I've seen, their VIP rating system is also pretty enticing, I like that.

As for the other sites, I only play provably fair sites, Bitzino was the first I saw and I really liked the simplicity - then I stumbled upon CasinoBitco.in (now BitcoinRush.io) as I was a sports bettor as well... they had by far the best Provably Fair Version as the wheel actually animated and Spun! CoinRoyale is nice too and I like playing there, but I'm fairly confident they just copied the CasinoBitco.in stuff and made it slightly better as I think they have a better UI team on board.

Hi - VIP player (Platinum player with over 175k points) here... waiting on a withdrawal for nearly 18 hours... what gives?


Best Bitcoin Roulette
1. Bitzino.com
2. Bitcoinrush.io
3. CoinRoyale.com

I'll just head to sleep and hope for the best in the AM.

For what it's worth, I now have 2 withdrawals pending, around 8 BTC total.

Cheers... love the Roulette on this site... top notch, and I play big.

Best Crypto Roulette (non live)

1. BitcoinRush (CasinoBitco.in is how I found them)
2. CoinRoyale
3. Bitzino

Waiting on a withdrawal for over 8 hours now for 3.1 btc ... also created a ticket without a response.

How's this considered #1 site for crypto when they don't even have instant withdrawals?

Yea, I'm in the same boat-  not to have a pissing contest, but I can almost assure you I'm one of their top 5 players having won and lost a few thousand BTC in the past year with BTC prices very high.

I can't get a hold of the owner, or support --- Has anyone been in contact with them? Maybe they are on their yacht and gave up the customer relations part of the business?

Is the support team answering e-mails for this site?

I tried to reach out on several occasions with no response.