i have placed new exchange order with 24change.com but don't know what's the problem with them

Order number : #44216

status still : Payment recieved

and nothing has been changed from yasterday.

the order BTC to WU ..



and they didn't even answer the opened tickets on their site or email's
if they will processed my order that will be fine .. and if they not . it's easy they can refund back the BTC

thank you.
waiting for the reply

no not weekend. because today is monday .. in russia and my country too so all is fine .....and they already opened the online chat . on their site .. and they are asking now for 3 days to complete the order ..
and i asked for refund back .. but still nothing happend .
they said they can't do anything before manager check the order ..

hello.,
sorry for typing here my problem .. because it's about 24change.com
but am new member . so i can't type there.

i have placed new exchange order with 24change.com but don't know what's the problem with them

status still : Payment recieved

and nothing has been changed from yasterday.

the order BTC to WU ..



and they didn't even answer the opened tickets on their site or email's
if they will processed my order that will be fine .. and if they not . it's easy they can refund back the BTC

thank you.
waiting for the reply