You KINDA make a somewhat valid point there, but I just don't buy it in the context of the wider situation. There's often a fine line between "malice" and "negligence". If this dude is smart enough to design and run a "successful" web casino then he should be smart enough to realize when his negligence (intentional or not) has violated one of the users of the site. If he wants to continue to be a BITCH I will be more than happy to spread the word of his BITCHNESS - both in my personal case, and the multitude of VORACIOUSLY negative comments about his little casino. I'm a marketing guru, and if this dude wants some extra exposure I'll be more than happy to facilitate that. It's what I do, and do well...

Thanks bud. I REALLY appreciate that. I've already taken it to Twitter. I'm not messing around.

And Oleo, I don't mean to be rude (as I'm sure you're an okay dude), but you just really made me pissed off since that last round of messages. I understand where you're coming from, but man, it's about having some common friggin decency. Like when you go to Las Vegas you get treated with respect. What kind of a SLIMY person designs a gambling site with such a "pitfall" like that? Surely, if I had known that was going to happen I would have NEVER upt my 0.03 Bitcoin into that game. C'mon man. Look at it for what it is. I'm chasing the 0.03 on BitcoinCasino.io, and enjoying the experience. I'm doing a cuatious, but aggressive betting strategy, and if I can recupe that 0.03 BTC that was "tricked" out of me -- call it whatever you want, but let's just be honest with ourselves. We're not dummies here. There's no reason to not have enough DECENCY to proerly separate the "test/free" from the "paid" section of that site. If anyone is going to argue otherwise I don't even want to hear about it.

You can see that the admin of BitcoinVideoCasino has implemented what seems to be some sort of a control mechanism for AT LEAST accounting or the "test betting", so there is at last some DOCUMENTATION of the "test betting" activity. But this doesn't reimburse me to what I think could be justifiably called "negligence" on the part of the admin there for setting things up so that that happened to me. Glitch or not, that setup as a recipe for disaster. I am obviously not the only person with serious grievances against this company. As I said from the beginning, I had played on the site numerous times in the past, but this recent situation, and the way they handled it, was just plain wrong.

Like I said, I will CONTINUE to push this. That's my choice. Some people will agree with me, some won't. I'm willing to take the flack.

It's cool dude. This is what happens when you gamble online. That's why I'm simply going to stop doing it. I have had several issues now with shady companies, and each time I get the finger pointed at me. I'm jst really losing all faith in humanity at this point. I just put 0.03 into the Bitcoin.io casino. I am going to BLAST through that and then never gamble on these sites again. If you don't see a problem with this kind of bullsh*t then I don't don't even know how to react. So obviously there's going to be no sort of justice here, and so I'm just going to stop gambling on these sites. It's not worth seeing how people are really are. I'd rather not know. Good luck. But I am going to continue attacking this site, because - regardless of what anyone on this site thinks  they tricked me out of a significant amount of money, and the way they handled it was just plain unethical. So that's where I stand at this point. I will continue to attack this site, whether on this forum or elsewhere.

Okay folks. I have gone ahead and initated the second phase of my campaign to bring my recent issue to the attention of a wider audience. I have created the following new "Scam Allegation" post here :

I allege that https://bitcoinvideocasino.com/blackjack stole 0.03 BTC from me
https://bitcointalk.org/index.php?topic=5213322.new#new

in which (along with this thread) will be a more focus presentation of the details of my recent incident, where I believe 0.03 BTC was unjustly taken from me by the https://bitcoinvideocasino.com site. I will stick t documented evidence as much as possible. I already see some people responding positively to my posts, so that is a good sign. Let's see where it goes. I am doing this NOT ONLY for personal retribution, but also to protect additional people from having the kind of problem that I, and others, have had with this company.

*** I just discovered this morning that they have added a new system by which they are now INCLUDING the "test credit" hands in the 20-hand log (ex. "My Games"). ironically, this new upgrade provides data which help me make my case even more clearly! Please check out my elaborate comment on this new "innovation", where I show CLEARLY that I am in the right on claiming that my 0.03 BTC was wrongly taken from me. There are two elaborate posts on the other thread analyzing this new feature, and the data is provides, to show convincing evidence that I am right in my claim that the 0.03 BTC should be returned to me. I hope you will all read analysis, in light of the new feature which just "magically" appeared... Hahaha....

Thanks for empathizing. It happened once before with another gambling site, but the problem is that it's hard to get at them, so the only way to deal with this type of situation is a serious "expose campaign". Since I have now discovered enough SCATHING reviews about this site I believe the evidence (both anecdotal and screenshots), along with those other reviews, will speak for themselves. The main mission at this point is to get as much exposure as possible of this post, and those other bad reviews. Bad publicity can be a very powerful weapon. I know this from experience, because I am quite good at this stuff. In other words, I know what I'm doing.

Some mentioned that they already shared my first post link with the person in question. And since I would rather judge the response from other readers of these posts first I will simply amend that post with the link to this one, with the goal that the people who need to find this post will do so. I think that is likely. Let's see what happens. I think it's a noble cause - albeit a huge "time suck". But we are talking ~ $220 USD, which is not peanuts...

Thanks for the encouragement. It taking a lot of time/energy to go through with this, but I think it is worth it due to all of the scathing reviews I have seen about this "company". My hope is that some people will come out of the woodwork with some horror stories to at least legitimize my core claim here. I will also be attempting to contact those folks who have written those scathing reviews on the review sites linked above (and others that I discover as I continue to do some "research and discovery" on this issue), and I will direct them to this thread.

Thanks.

Hello.

I am a new member to this site, and so I apologize in advance for any breaches in forum etiquette which I may unintentionally commit, but I have already made a post about this in another section of this forum last night, and since I had to wait 360 seconds (six hours), and since I received quite a bit of valuable feedback from that post, I am now moving into the second phase of my actiona against the https://bitcoinvideocasino.com/blackjack site. I explain in detail that I have played blackjack at https://bitcoinvideocasino.com/blackjack on several occasions over the past few years and never had the type of incident I had yesterday. However, upon experience the problem I have done some research which turned up some SCATHING accusations by people who claim that this site has scammed them, and there is a common thread throughout these complaints which makes me believe that I am justified in beginning to file a formal complaint against this company, with ONE goal being to get my 0.03 BTC refunded to me, and another to expose this criminal operation for what it is. Like many online scam operations, I believe these folks mix in SOME legitimate dealing with SOME scamming. But ANY scamming is a huge red flag, and should be made aware to the wider internet community.

You can read my original desciption of the incident I had yesterday when I deposited 0.03 BTC a new, password-protected https://bitcoinvideocasino.com/blackjack account:
 
https://bitcointalk.org/index.php?topic=5213159.0

Here is the basic information relevant to my complaint, using the format made available in another post in this section. Hopefully this will make my complaint clear, and provide ENOUGH evidence necessary to proceed with this:

What happened:: I made a deposit of 0.03 BTC into my account at :

https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d (this page is password protected)

In the meantime I was playing the game with "test credits". I had played this blackjack before on this site, and so knew the process of depositing funds, The standard pop-up window came up once the send of 0.03 BTC (from Coinbase) was detected, and informed me that the funds would be credited once one confirmation was made. I continued playing with the "test credits", and opened the transaction page to monitor the transaction:

https://www.blockchain.com/btc/address/322zhzfFzMUrnJSsjktBeziz1Tyad2uxin

I eventually noticed that four transactions had gone through, and became worried that the credits had not been added to my account. I started to suspect that something was wrong, and so I opened Chrome, as well as the url of my game account on mobile in order to more closely monitor when the funds would hit the account. I nthe past a the funds would clearly show up at the bottom of the page, next to "current balance". I was watching very closely at this point, and growing concerned. I also sent my first email to the customer support email admin@bitcoinvideocasino.com , which was not responded to for at least another hour. The response was by a lady named "Jia", and her response was as follows:


Hi Frank,
Thank you for contacting BVC Support Team.
May we have the transaction ID in text format so we can further check?
Please advise.
Best regards,
Jia

to which I replied with the above blockchain.com link to the transaction. Within an hour I got a new response from a person named "Diana", which read:

Hello Frank,
We see that the funds got successfully credited to your account. Maybe there was just a delay.
Is the issue resolved now?
Best regards,
Diana

at which point I continued to monitor the account and see that the funds were NOT credited to the account, and that the transaction had gone fully through ( around 19 confirmations), at which point I emailed "Diana" to inform her that I had written a post about this situation on this forum, to which she replied:

Hello Frank,
I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.
Best regards,
Diana


When I first read her response I was extremely angry. However I didn't even know where to find a record of the transaction that she claimed I had made. Later on I browsed further  to find that on the "My Games" there is a mere 20-hand record of past "transactions". An image of this page as it currently stands is linked below:



A few key things to notice are the sheer difference in the amount of each bet I had made (out of the 19 bets recorded fro my play on Dec 24th, 2019 -- none of which were higher than 0.008 (and nowhere near 0.03 - I would never bet my entire deposit on one-hand - ever). Secondly, what sort of LEGITIMACY does this chart of information hold. There are no hash links to link this data with the blockchain, for verification purposes. It is "their word against mine).

At this point the communication broke down, and so I informed them that I would be taking action against them, starting by posting about the situation on this forum. I made some additional follow-up posts with more details of the situation. When posting the iniital post I still had not been aware of their claim that I had "made a bet for the full 0.03 BTC deposit, and so in subsequent posts I further analyzed their email response, and the data on the site which could be useful. I also began searching online and reading the MULTITUDE of horrendous reviews about people who claim to have had their funds stolen on this site.

They also claim that I made that 0.03 BTC mega-bet "a few minutes after the funds were credited to my account. Well, in the image below you can see that the final confirmation of the funds occurred at [13:20], and so that implies that the FIRST confirmation was likely several minutes before that. The record in the history "My Games" tab states that I made the 0.03 BTC bet at [13:27], which would be seven minutes after the FINAL confirmation of the transaction. By that time I had turned off, and restarted my computer, and run CCCleaner because I was concerned that there was an issue in cache which was preventing the 0.03 BTC deposit from showing up. But keep in mind that I had the game pay open in opera, AND Chrom, and on mobile, and then I also opened it in Brave - and ALL of these browsers showed that the credits had not been posted. I DO remember that a small pop-up menu came up, but there was no crediting of points (which would be 300 points = 0.03 BTC) at that time. I was CAREFULLY monitoring everything at this point, and took NUMEROUS screenshots. The only thing I wasn't able to do is take a video capture of what was happening, which looking back in retrospect, I SHOULD have.

So, in summary, I made the deposit, opened the blockchain.com page to look out for the first confirmation. The transaction actually went through especially fast, and and I found that it was quickly on the FOURTH confirmation when I check - at which point I checked to see if the credits had been posted - which they had NOT. This is when I opened the Brave browser, and when it hit the final 14 confirmations (which would have been at [13:20] (seven minutes before admin claims I decided to blow my entire wad of 0.03 BTC in one go (which you can see that I didn't do in the previous 19 hands in the so-called "record"), and after not seeing the credits posted I went ahead and restarted to computer and ran CCCleaner to clean the cache. After I did that the credits STILL did not show up. I was not aware of the transaction record at that point, because I simply didn't now it existed, but I believe that if I HAD known about it I would have been able to check and see that something was not write (but that is speculation, so I will not make a concrete claim on that).



and here is the screenshot of the transaction (completed at [13:20] from my Coinbase account:



Another interesting (seemingly) "glitch" is that several times when I hit 'refresh" on the browser the BTC balance showed as "NaN BTC" and the credits field was BLANK!



This was repeated in ALL THREE browsers, and on mobile. This also happened SEVERAL TIMES, which indicates to me that there was very possibly some sort of glitch on the server side.

A little research shows me that "NaN" tends to implicate an ERROR, which if true, would reinforce the point I'm trying to make  - that there was a glitch on the SERVER side, since this "NaN" would be returned by the SERVER.

So, due to the, what  believe to be, TERRIBLE customer service, and the nature of what I believe happened, I am filing this formal complaint against this company, and requesting that my 0.03 BTC (plus transaction fees) be refunded.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=74635 User Name : "BitcoinVideoPoker"

Reference Link: My account (which is supposed to be pass-word protected, but which often doesn't even ask for the password : https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d

Amount Scammed: 0.03 BTC + transactions fees (I'm not paying the transaction fees for my BTC to be stolen, or lost due to  glitch

Payment Method: Coinbase send

Proof of Payment: image above

PM/Chat Logs: I can supply the series of extensively long emalls upon demand (although I have posted some excerpts above in the general description of the incident)

Additional Notes: I would like to draw readers of this post to the SIGNIFICANT number of SCATHING reviews about this company which have been posted throughout the internet. I think you will find paralells in the "anecdotal evidence" provide in these reviews which conincides, generally, with the core claims I am making here. Some of the links to these bad reviews are posted in other threads of this forum.

https://www.reviewstalk.com/complaints-reviews/bitcoinvideocasino-com-l44824.html

http://bittrust.org/bitcoin-video-casino

https://casino.guru/bitcoin-video-online-casino-review

I am not sure how much more information to add here, so I will conclude this first post in this new thread here, and anyone is free to contact me for me information, and/or to share any feedback about this company (in private via DM, or in follow-up responses). This is BOTH about getting the 0.03 BTC, which was wrongly taken from me, back, AND with the hope that future potential players at this casino site will be aware of the risk involved with this less-than-reputable (in my, and others') opinion.

Also, in the past I HAVE lost Bitcoin in this casino, but did so by ACTUALLY PLAYING AND LOSING. That bis NOT the same as what happened to me in this situation, where I believe that my DEPOSIT ITSELF was simply stolen when it arrived in the account of the game, and then I was "gaslighted" to believe that i was the one responsible for the loss. That is not only uncool, but ILLEGAL.

I hope this post gets the attention it deserves. I am willing to take this action as far as it needs to go to achieve justice.

Thanks for reading.

I totally agree with you here. Your logic is sound. In a court of law, VARIOUS objections could be made to the email responses I received from customer support of the web site in question. Also keep in mind that they are NO LONGER responding to me.

"His account states a 0.03 BTC bet was made (and lost) shortly after (but this could easily be manipulated by the website owner)"

Yup. That is EXACTLY what I'm claiming. And, in fact, in a situation like this it is the COMPANY in question which must provide valid evidence- just like if a convenience store owner claims that they were robbed they would have to supply CLEAR EVIDENCE of the exact items that were stolen. the claim that the company is making against me is currently "based on thin air", and it is currently a case of "He said, she said".

Another thing is that, might it be possible that alleged glitch is actually an INTENDED one? Like doesn't it seem a bit "risky" that a player is allowed to play with "test credits", and then suddenly switch over to "real credits" without any sort of MECHANISM to delineate the two? For example, on 'THIS page you play with your "test credits", but then on "this separate page over here" (which is CLEARLY marked as "using real BTC credit" you are playing with real credit. I'm just asking y'all to think sensibly about what I am alleging.

But I fully support your points/reasoning above. Trust me, the LAST thing I wanted to do for the past 12 hours is be writing these long-winded messages, while also being (kind of) accused of doing something which there is no clear evidence backing up. In fact, if I manage to get the BTC back I probably won't even use it to gamble AT ALL after this chaos - or at least would only play that 0.03 BTC on a REPUTABLE site and then stop. It's not worth the drama.

Anyways, those are my thoughts for now. I am sticking with my claim, until PROPER evidence is provided to counter the current "guilty until proven innocent" situation.

Okay folks, time for some serious sleep.

@Thekool1s - I have NOTHING to hide. Let me address each of your points individual, and (in my opinion) as honestly as I possibly can)

1. I actually didn't even know that a history of the bets was published on the site. I only realized this AFTER I got the response email from "Diana" (who by the way is oddly the SECOND person who replied to me - neither replies of which were especially timely, nor informative). Even after "Diana" mentioned that she had looked at my record I didn't realize where the record was until I browsed around the site, and finally saw it on the "My Games" tab. I don't think it is fair to EXPECT that a casual player (who has only played on that site OCCASIONALLY) will be expected to know where the record of activity is. I know that may sound sort of "Well, it's your responsibility, dude." but it's really NOT. My responsibility is simply to deposit money, and pay the game under the ASSUMPTION that the operators of the game are not STEALING the players' money. It is not "negligence" for a player of an online casino to not be aware of how all of the information is organized on the web site. I will show you here the copy-pasted EXACT email response I got from "Diana" in regards to the claim that I "made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game". now, read those words agaain very carefully, and imagine you are in a court of law, and someone made that sort of claim against you. Really think hard about if this is a REASONABLE accusation which explains ALL POSSIBLE reasons why I could have "made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to [me]".  Might it not be FEASIBLE to consider what "Diana" is claiming as "speculation":

https://trial.laws.com/objection/speculation

In other words, "Diana" is basing her determination of the reason for my "missing" funds to be that, based on the record on "her" web site (and if you have a look at that record I think you might just get the sense that something "just ain't right") that my funds were ASSUMED to be used with my full knowledge and intention, and that there is NO CHANCE "beyond reasonable doubt" that my funds were NOT used without my full knowledge and/or intention. Now keep in mind that this is a company whose domain is registered in "Panama", and whose only contact information is an email address, which many people claim has a tendency to "ghost" people.


<email>

Hello Frank,

I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.

Best regards,

Diana


Oh, by the way, @Thekool1s, it has come to my attention that you have illegally slandered people online, simply based on the fact that you write comments online. And here's an example I dug up from some web site somewhere, where someone with the same name as you has said "x", "y", and "z"... " blah, blah, blah..." Based on "Diana's" reasoning you would essentially be as guilty as she is assuming I am.

Also, notice that Diana claims that I couldn't have played the game if the funds weren't there. Well, then how the hell was I able to play with the "free/test credits" then? Her logic is ludicrous. And also, would it not be a PERFECT tactic to TRICK people into losing their BTC if there were a "thin line" between the "free/test play" and the "real BTC play"? Just consider how effective that sort of setup MIGHT be if you were designing a system with maximum "plausible deniability"...

2. @Thekool1s - Where is this "free credit history" that you speak of? Can you please show me where that information is ANYWHERE on the web site:

https://bitcoinvideocasino.com/home

All I see if several tabs of "recent", "my games", "Big Wins", and "rare wins", each list of which seems to be based on THIN AIR, and each of which is a record of merely 20 hands (of blackjack). For instance, if you handed a copy of this information over to a certified judge would this be considered valid evidence in a court of law (like, let's say, a typical "small claims court'" court?

I am simply responding to your points here, based on the information available to me, and my  counterclaim that this whole situation has been manipulated against me. You seem to be deeming me "guilty before proven innocent", and doing so in a situation where the company I am making a claim against has a MASSIVE amount of negative anecdotal evidence against them. All that you have (and I say this as politely as possible) is an ASSUMPTION that I did something wrong on MY end, with essentially HERESAY as proof.

I would like you to simply CONSIDER what I am saying here. I am standing my ground on this one, and I WILL be filing a complaint against this company. I agree with the other poster that a representative from BitcoinVideoCasino respond here, and make a REASONABLE case as to why they think they are i the right. I think it will be interesting to here what they will say, and how they will back up their claim. I invite that, because I know that I'm right. And I am quite sure that if those folks provide their argument I can likely round up quite a few people from the various EXTREMELY BAD reviews of this site in question to come over here and chime in. The truth will speak for itself, albeit if only in the form of consensus, because this web site is not making an especially good effort at being transparent.

I stand with my claim. BitcoinVideoCasino WILL be reported, and I will CONTINUE to claim the "remedy" of full refund of my 0.03 Bitcoin, PLUS the transaction fee both ways (which is miniscule - but I should NOT have to pay transaction fees to send money to a company who is then going to steal it from me (if my claim is correct)).

Hope this helps clarify my stance on the situation. You are, of course, free to believe what you want. I am simply showing the data that I have access to.

 

Hey LFC_Bitcoin,

I just spent the past 30 minutes playing the "fun" version of Blackjack on the Bitcasino.io site, and I like what I see there. The problem is that I just had the original 0.03 Bitcoin essentially STOLEN from me, and so - aside from the crime itself - that has also put a major dent in my odds of achieving my "budget" objective of turning 0.03 BTC into 0.03 BTC (which is what I did earlier in the week). I don't want to "chase" after the lost/stolen 0.03 BTC, so I will have to proceed with caution. Last time I won the 0.01 BTC earlier this week I then used that to buy SteemMonster cards. So there was a clear strategy I was using, as I tend to steer clear of traditional gambling. Of course, I hadn't expected this to happen, but now it has, so I need to deal with the situation as it is. I will continue to at least play the "fun" blackjack there to get a feel for  things, and if I DO decide to play more blackjac (after I bounce back from this catastrophe) I will very likely play there.

As for taking action against BitcoinVideoCasino, as I said, I am totally on course to file a properly formatted "scam accusation" post. The issue is that I need to wait 360 seconds (six hours) to make such post, and it is now 4 am where I am, and I am ready to collapse.So I plan to continue this tomorrow when I am rested. Also, this "Type 1 flag" that you mention, I would certainly be interested in doing that. But since I am brand new here I am unaware of what exactly that is, or how to go about implementing it. So if you have any resources that can help get me up to speed that would be ideal. I think that the data that I have, ALONG WITH the anecdotal evidence in the numerous "bad reviews" I have now read about this criminal operation, provide VALID "beyond reasonable doubt" evidence that SOME SORT of legitimate sanctions are warranted against this operation. Sometimes it just requires someone to actually ACT, and I don't mind taking a little bit of time out of my schedule to follow up on this.

So, in summary, I COMPLETELY AGREE with you. Now it is just a matter of doing the necessary foot/finger work.

Let me sleep on this and get back on the case when I am refreshed.

Thanks.

https://www.reviewstalk.com/complaints-reviews/bitcoinvideocasino-com-l44824.html

Yup. Here is one (of a MULTITUDE) of scathingly bad reviews of the SOCIOPATHS over at Bitcoin Video Casino.

Here's a perfect example of the "gaslighting 101" tactics mentioned over and over again in the numerous bad reviews I have now read (on different review sites) about this criminal operation:

"So, recently I decided to try my luck again and I logged in again. What I found was appalling. Half of my Bitcoin was missing from my account. I felt cheated and scammed but I decided to inquire with Bitcoin Video Casino first, before I made any decisions. The reply I received was infuriating. I was told that it was I who gambled the money away! Wow what a lie! I know for a fact that I have not logged in for a couple of weeks and could not have possibly gambled by Bitcoin away. It’s just impossible! When I told them that I thought they were lying to me and that they stole my Bitcoin directly from my account, they in turn accused me of placing bets in patterns that were suspicious. Come on, guys! They stole my Bitcoin and are calling me a cheat!"


Notice how similar the above gaslighting tactic is to the recent claim they made that "You bet your entire 0.03 BTC shortly after it was confirmed..." Can't you see the gaslighting here folks? It's as plain as day. This criminal operation needs a great big light shone on it, and I am about to make that happen.

I'm going to bring this issue to the attention of some buddies of mine in high places in Big Tech, and see if they have any suggestions on how to put a bit more "pressure" on these animals.

Hey buddy,

Thanks so much for those positive words. All I wanted to was play some leisurely blackjack - plain and simple. Now I have spent HOURS of valuable time, that I should have been doing other more productive things, writing these messages and being angry, and not even being able to play blackjack. I am THROUGHLY convinced that I was taken advantage of in this case. I DID have some control mechanisms in place (including continuous screenshotting of the entire payment process, AND using more than one browser once I realized that something was not right, etc. But if you really look at the case I am making, in line with some of extremely negative posts about this company in question, then I think any reasonable person would not find it outlandish to be "suspect" about what's going on here. I will continue to post about this issue (citing the mass of other extremely negative reviews), along with some assistance from some friends in "Big Tech" to give this company some additional "press". Sometime people underestimate the power of LEVERAGE, and a lot of criminals think that those who are scammed don't have the time/energy to retaliate. That's where LEVERAGE coming into play.

I will make my case, in line with the format laid out in the "scam" section, and see where things go from there. I'm not just going to walk away from $220 USD being stolen from me in the manner I suspect was done here. It's ultimately my choice. 

I was in the process of attempting to upload the images (first try) when I got a message saying there was a new reply. I had been taking my usual screenshots of all of the basic transactions throughout the process, and had been playing the test credits while waiting for the BTC to be credited. I had no idea that this sort of trick would be used, and I DO believe this is a trick. When I saw that something was not right (ex. that after the 4th confirmation of the Bitcoin transaction (via the following page (below) the BTC was not credited, I started to refresh the page like every minute, on Opera (my main browser), AND Chrome, AND mobile. On NONE of these browsers/devices was there a credit of the BTC to the account.

https://www.blockchain.com/btc/address/322zhzfFzMUrnJSsjktBeziz1Tyad2uxin

I will be filing a proper scam report in a few hours (as I need to wait 360 seconds (six minutes) between making posts. But here is some of the evidence I currently have. Please try to just look at these screenshots without assuming that I had a browser issue on my end, nor that I wasn't hypervigilant of what I was doing once I noticed that something was not right.

Here is a screenshot of the history of my account, including the record of my specific betting, which while only including 20 hands, shows pretty clearly that my TREND of betting is completely out of line with "making one massive bet of 0.03 BTC". I will let the data (assuming it is accurate) speak for itself.



Notice the pace of my betting on the 19 hands on Dec 24th, 2019 - earlier this week - when I played for a few HOURS, and only at the very end did I hit some larger bets (by leveraging from lower bets) and then finally cashing out 0.04 BTC after putting in 0.03 BTC -- which was what I was planning to do this time as well.

Also notice that they are claiming that I made that WHOPPING 0.03 just "shortly after" the 1st confirmation was made on the transaction. The last confirmation (according to the blockchain.com entry) was at [13:20] - which means that the 1st confirmation was likely quite a few minutes before that. But they are claiming that I made the 0.03 mega-bet at [13:27] - so SEVEN minutes after the the final confirmation of the transaction. So assuming that I am telling the truth that I was checking Opera, AND Chrome, AND mobile at least ONCE each minute once I saw the 4th confirmation had gone through, then I would think that a good argument could be made in  my defense.




I have now realized that this company has a history of extremely bad press. I hadn't seen those reports in the past (shame on me), because I had seen some good ones, and never had a problem with them. But this is a FLAGRANT violation, if my claims are correct. I don't know where they are getting the number from in above chart. I don't know if those numbers are blockchain based. I doubt they are. But looking at the whole picture, I believe something is seriously fishy. But really, if you put your "criminal hat" on, it would make perfect sense to use this sort of tactic of essentially "gaslighting" someone who wasn't properly aware of the risk of being scammed by this company, so as to then take more serious precautions (such as making video evidence of my "test credit" playing while the transaction was going through (or something to that effect).

I have SOME evidential data, along with a MASSIVE number of extremely negative reviews about this company. I had never deposited/bet big with this casino, so I was probably able to remain unaffected by what has now happened. They may have detected (via the incoming BTC address of my funds) that I had taken 0.01 BTC earlier in the week, and decided to take it back. That would make sense if you're a criminal.

I will continue posting the data that I have to bring some bad publicity to this site. That is what I can do right now. I will also wait to see what the larger consensus is, because anyone could be a paid troll for this casino. I am surely not going to let one commentor dissuade me from filing a proper complaint against what I believe is a clear case of theft - especially when numerous other people are making similar claims.

Okay folks. It's on. Now I'm going to open up my WRATH on these f*cking ANIMALS. Here's the new reply I got from these PIGS:

<reply from the Bitcoin Video Casino customer service>

Hello Frank,

I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.
Best regards,

Diana

</reply>

No credits ever showed up in my account, and I was only playing with the test credits. Of course,if I would have seen the 0.03 BTC show up as credit in my account I would have immediately stopped playing the demo and started to play with my actual BTC. They could easily make this claim up. I believe that 0.03 BTC is equal to 300 credits in their Blackjack game. If I'm not mistaken, I was refreshing the blockchain record page of the transaction, and even on the 4TH confirmation there was no message about the credits being made to my account. In the past, the credit showed up with a pop-up menu. What they seem to be accusing me of is BOTH not heading a pop-up message, and then not adjusting my betting to account for the switch-over from test credits to actual BTC (which NEVER showed up in the account). I was watching it the whole time. Now they are saying that I magically decided to bet EXACTLY the ENTIRE 0.03 BTC in ONE F*ING HAND!!!! Why would a reasonable player even do something like that?

I have a screenshot of the image of the "record" this BABOON is referring to, but I can't figure out how to post it here. I will copy-paste the text of the table (below), and try to figure out how to post the image. Look at the top entry, which is the where this sociopath is accusing me of just deciding to magically bump my bet up from the ( 0.00x range) SUDDENLY up to a one-time bet of 0.03 BTC. You can see CLEARLY from ALL of the other entries that I never bet more than .003 (and that was actually a major bet (during a streak). Is it just me, or does it seem a bit ODD (when you look at all of the data below) that I would just up ad bet the ENTIRE 0.03 Bitcoin in one hand immediately after it was credited to my account??? Please tell me I am NOT crazy in making this deduction.

Dec 28, 2019 at 1:27pm   Blackjack   0.03   Bust   0
    Dec 24, 2019 at 2:49am   Blackjack   0.003   Win   0.006 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.001   Twenty One   0.002
    Dec 24, 2019 at 2:48am   Blackjack   0.002   Push   0.002 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.0008   Win   0.0016 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.0008   Push   0.0008 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.0004   Win   0.0008 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.0002   Push   0.0002
    Dec 24, 2019 at 2:47am   Blackjack   0.003   Twenty One   0.006 (double)
    Dec 24, 2019 at 2:47am   Blackjack   0.0009   Blackjack   0.00225
    Dec 24, 2019 at 2:47am   Blackjack   0.0008   Win   0.0016 (double)
    Dec 24, 2019 at 2:47am   Blackjack   0.0002   Win   0.0004
    Dec 24, 2019 at 2:47am   Blackjack   0.0007   Nothing   0
    Dec 24, 2019 at 2:47am   Blackjack   0.0008   Win   0.0016 (double)
    Dec 24, 2019 at 2:46am   Blackjack   0.0004   Win   0.0008 (double)
    Dec 24, 2019 at 2:46am   Blackjack   0.0002   Nothing   0
    Dec 24, 2019 at 2:46am   Blackjack   0.0003   Nothing   0
    Dec 24, 2019 at 2:46am   Blackjack   0.0002   Twenty One   0.0004
    Dec 24, 2019 at 2:46am   Blackjack   0.0002   Bust   0
    Dec 24, 2019 at 2:46am   Blackjack   0.0002   Nothing   0


These people have essentially just STOLEN 0.03 of my Bitcoin (which is worth around $220 USD --> $7,337 USD/BTC (CoinGecko) x 0.03 = ~ $220.00 USD, and now I'm going to open up a can of WHOOPASS on these ANIMALS.

Get ready BitcoinVideoCasino.... The fun is just beginning...

[UPDATE]

While I wait for the 360 seconds ( six hours ) of waiting time before I can post in the "scam" section, as suggested, I sent the customer service the following follow-up email, so hopefully influence them to rectify the situation, or else I will continue with my campaign. It should be interesting to see if they are reasonable enough to do the right thing:

<email>

Hello Bitcoin Video Casino customer service (“Jia” and/or “Diana”),

As it has now been a good 10+ hours since I made my deposit of 0.03 BTC into your casino, into account:

https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d

the same way as I had done (successfully) earlier in the week (deposited 0.03 BTC and withdraw 0.04 BTC – really small money in the grand scheme of things), and since your response has shown that you claim the fund HAVE arrived, but you don’t seem to be able to simply credit my account appropriately, based on the transaction evidence I have provided to you, I have gone ahead and taken the more PRO-ACTIVE measure of beginning to report the FACTS (with evidence) of this experience to the widen bitcoin community (starting at Bitcointalk.org ) with the following first post:

Deposited 0.03 BTC to BitcoinVideoCasino (funds arrived, but not credited)
https://bitcointalk.org/index.php?topic=5213159.0

which will then be followed with a second post in the “scam” section of that forum, depending on how fast and appropriately you handle my current situation.

As you can see from one of the reputable posters in the above post, do you REALLY want to draw negative publicity over a MEASLY 0.03 BTC Even good “scammers” are more astute than that in determining the ROI on such a tactic.

So, since I am a new member of the Bitcointalk forum I will need to wait another three hours before I can make my post in the “scam” section of that forum. If you make this go away properly I will REFRAIN from making that post. That is, I want my 0.03 BTC credited to my account, after which time I will play until I either lose that 0.03 BTC, or get it up to 0.04 BTC  and then withdraw (just like I did earlier in the week). But then this time, considering the aggravation involved in thie current situation, I will likely NOT be playing on your site any more, and will instead use my limited BTC on one of the other casino sites which have more responsive customer service, and better reviews. It is unfortunate that it has come down to this, but I did NOTHING wrong in this situation. It has also reqired a few hours of my valuable time to deal with this, which I am NOT happy about. In fact, what you really SHOULD do is credit me the 0.03 BTC, plus a little extra credits for the trouble. But that is your choice.

So that is what I have to say at this point. If I do not receive a proper response from you within three hours I will proceed to make that post in the “scam” section of BitcoinTalk forum, and then you can deal with the blowback from that.

Not sure what else to say here, so the ball is in your court.

</email>

LFC_Bitcoin -- I assume that you work for/with the https://bitcasino.io site? If so - and in light of this current crisis with BitcoinVideoCasino - would you recommend that - IF I get my 0.03 BTC back from them - that I try my 0.03 at YOUR casino, instead? Of course, after this current crisis I will be weary to put any more BTC in that site? Might you have any " new player " bonus incentives for me coming over to your site, based on the helpful info you have given here, and the fact that I will want to use my 0.03 BTC in a "less risky" site?

Let me know your thoughts. Otherwise, I could just try to get my 0.03 BTC back and not play on ANY sites.

Thanks.

Yup. I was thinking along the same lines, but wasn't should where to do that. So you provided the perfect info for that. Yup, I was thinking that (in like with basic "game theory") it would NOT be in their interest to risk the bad publicity for a mere ~ $215 USD worth of BTC. I will work on that ASAP and send them the link to the post, and use some diplomatic language so as to get what I want (my 0.03 credited to the account, which I will then play up to hopefully 0.04 and withdraw, and then probably not play again - which is unfortunate, because I have played many times there without problems.) But right now the issue is to not lose that 0.03 BTC. Thanks for the encouragement!

Yup. I tried posting 30 minutes ago, but I am getting a message stating that I need to wait 360 seconds (six hours) before posting a duplicate of this post there. It seems this is a control mechanism on new members (which is understandable). in the meantime I am waiting for another response from email customer service. I will try to stay positive and move through the process in a polite, yet pro-active, manner. Thanks for the feedback. Hopefully this will get solved so I can play (and either lose (but at least actually PLAY to lose) my 0.03 BTC, or win an extra 0.01 and withdraw 0.04 BTC to buy some more "Splinterlands" cards (like I did earlier in the week). I don't see what advantage they have in scamming a small fish like me (with 0.03 BTC) when it is so easy to post about these incidents in these forums. Let's see what happens.

Hi Andy.

1. Yes, as stated in my OP, I have INDEED contacted customer service through their site, and the response was a bit less than to be desired, as I have explained. I will send a tweet at them. But in general they seem to be "not so present". I'm trying to stay positive and move through the proper protocol.

2. Yes, I was considering posting in that official thread you mention, but again, their presence seems to be moot. But I will go ahead and so that, now that you ( a longer-term member ) has suggested that (as I was thinking no one would see my post, because I was considering posting on ANOTHER older thread, but this site gave the message that it would be a good idea to make a new topic, since less people would see a comment on an old post. But I like your idea, and will duplicate my above post on that thread you linked to.

Thanks.

Hey everyone. I'm a total newb here, but came upon this forum through Google search for "Bitcoin video casino". So please excuse any etiquette breaches, as this is literally my first post on this site.

The situation is that I've been playing blackjack at BitcoinVideoCasino on and off for several years. I have never had any major issues there. Deposits were credited quick (BTC via Coinbase to the account they provide, and withdrawals have always been quick). So my goal here is to AVOID making accusation as much as possible. In fact, just three days ago I deposited 0.03 BTC (via Coinbase), and the 0.03 BTC was indeed credited after one confirmation, and then I was up to 0.04 BTC and requested withdrawal which was done immediately.

The problem is that this afternoon (around 6-80 hours ago I went ahead and did another 0.03 BTC deposit to a new account provided. The BTC transaction went through (and here is the blockchain record :

https://www.blockchain.com/btc/address/322zhzfFzMUrnJSsjktBeziz1Tyad2uxin

and the usual pop-up window showed up on the BitcoinVideoCasino site stating that the funds are on the way, and will be posted upon the first confirmation. Then another quick pop-up message came up, but it seemed "glitchy" - as if it was saying that the funds had arrived, but they weren't actually posted to my account (and still aren't after 6-8 hours). So I tried opening the account in multiple browsers, which didn't work, and then finally decided to email admin. In the past (under a different admin, I believe) a few years ago I had an issue, and admin was quite fast at sorting it out. I DID get a response within 1-2 hours, basically asking for the text link to the blockchain transaction (link above). Then the same person said they would check it out. Then a few hours later ANOTHER rep sent me a message (after I sent one to the first rep saying that it hadn't been sorted out,  and the second rep basically wrote:

"We see that the funds got successfully credited to your account. Maybe there was just a delay.
Is the issue resolved now?"

to which I replied something like "Unfortunately, no." I then sent a follow up email an hour later to inform them that I had restarted my computer, run CCCleaner, and still was having the same issue. The funds have NOT been credited to my account. So now I have sent another email stating POLITELY that I had not had any issues in the past with their company, and wish to maintain a positive relationship. I requested that if this can't be sorted out within 24 hours that they simply refund my 0.03 BTC. Although they have at lest responded a few times, I am growing concerned. At the same time I wonder what would be the advantage to them of taking someone's mere 0.03 BTC - only to risk negative publicity. I am NOT making any accusations right now, but I made the 0.03 BTC deposit today based on their consistently positive track record of not messing around. I just want my 0.03 BTC credited to my account, OR refunded back to Coinbase. I don't think that is an outlandish request. I also have some concern that the customer service rep has now admitted that my funds have arrived, but they are not yet posted in my account? I mean, would it be so difficult to go into the system and push a few buttons so that my 0.03 BTC shows up in my account? Something seems fishy. One other thing I noticed, however, is that the free credits also did not reset after I cleared the cache, which is making me thing that there may be some sort of glitch in the system right now. If that is the case, I am okay with that, but would of course want customer care to INFORM me of that, and when they expect to have that fixed.

Any ideas on what I should do at this point? At first I was concerned about getting the credits on my account so I could just play. Now it is the end of the day, and I am growing concerned that this may be a BIGGER problem, which would really suck. So if anyone has some insight into this, and/or if any proper BVC admin folks are reading this, can you please contact me to resolve this. If this is resolved (with my 0.03 BTC credited to my account) I will mark this post as resolved, and not say any negative things about the company. As I said, I have played on their casino for years (like 15 - 20 deposits) and not had this sort of problem. I hope to continue to play there, as I like their simple interface.

Thank for your time. Any feedback is appreciated.