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21  Economy / Service Discussion / Re: Stop blaming MtGox on: February 11, 2014, 04:55:36 PM
Just read this newbies' posts. 4 out of all 5 posts this user ever made bash the other exchanges and defend MtGox. This newbie even blames the Bitcoin Foundation and Bitcoin.



I tried to deposit 3btc to my bitstamp account and it still has not been credited. The transaction is on the blockchain with 8 confirmations. Probably similar issue as with MtGox. Might not be only a MtGox issue in the air.

And they call BTC a smooth currency? Still big steps to take before that is 100% true Sad



Probably GOX creating an error with Bitstamp so that they don`t have to go out of business.



Now when BTC-E and Bitstamp has similar problems, the bug that MtGox highlighted seems to have credit. Might Gox who cause similar issue with at their competitors exchanges Smiley

So now the ball is back at the bitcoin faundation. Bitcoin still in beta, might sadly not be so smooth yet.



I agree on that MtGox customer service is bad and that they can handle communication better. But hey, who should we trade FIAT -> BTC with now when also Bitstamp has BTC withdrawal problems? We all have to be a "fool" and sometimes trade our BTC -> Fiat at an exchange. And right now they are all crappy in my point of view. Bitstamp / BTC-E, their customer support is also not to responsive, without phone numbers etc. I am no coder, so can not tell if their implementation of teh BTC protocoll is better.
22  Economy / Service Discussion / Re: Stop blaming MtGox on: February 11, 2014, 04:27:16 PM
Now when BTC-E and Bitstamp has similar problems, the bug that MtGox highlighted seems to have credit. Might Gox who cause similar issue with at their competitors exchanges Smiley

So now the ball is back at the bitcoin faundation. Bitcoin still in beta, might sadly not be so smooth yet.

 

Are you are a Mt. Gox sockpuppet? All your posts were made only today.

Name:    CWestermark
Posts:    5
Activity:    5
Position:    Newbie
Date Registered:    November 23, 2013, 09:44:05 PM
Last Active:    Today at 04:15:16 PM
23  Economy / Service Discussion / Re: BTC-E Bitcoin Deposit Delay NOW on: February 10, 2014, 11:37:47 PM
There is an announcement on btc-e's twitter:

https://twitter.com/btcecom

Google Translated:

Due to the upgrade bitcoin wallet may delay the withdrawal of bitcoin
24  Economy / Service Discussion / Re: New Mt Gox Press Release - Feb 10 - they are claiming flaw in bitcoin protocol ! on: February 10, 2014, 09:01:37 PM
MtGox caused havoc in the markets today with their dramatically worded and damaging announcement. They diverted blame from themselves and placed the full blame on the Bitcoin protocol and making a minor technical issue (that already existed for years) seem like a critical widespread panic issue by the way the announcement was started and worded throughout. Most traders are non-technical users and their first reaction would be to panic after reading such a statement. Up to 15,000 bitcoins were dumped down to 102 at Btc-e on this news resulting in millions of dollars lost. Bitfinex also had thousands of BTC dumped down to 100, mainly margin liquidations. I would be surprised if the MtGox CEO did not know beforehand the effects and impact and knock on effects that such an announcement would have on traders and on the markets in all exchanges. It is amazing and scary how one person could have had such an influence in the marketplace.

Mark and/or his friends could have easily sold bitcoins on the other exchanges such as Btc-e or Bitfinex and placed low buyback orders before making the announcement. They could have set up accounts with fake details, Tor etc. Hundreds, maybe thousands of bitcoins could have been bought back for cheap netting them potentially in excess of $1m+ gain on the traders panic.

It is no longer simply a case of being Goxed again and joke about it like in 2011 or 2012. We are now dealing with very serious amounts of money, millions of dollars worth of bitcoins were made and lost on this single announcement across all exchanges not only MtGox.

I am not even a customer of MtGox (I left them a year ago), yet I have been adversely affected (as have thousands of other non-Gox exchange users) by their negligence and adverse affect their announcement has had on the other exchanges namely Bitfinex and Btc-e. The other exchanges are operating fine and do not have the same technical issues that Gox is facing. Yet, MtGox goes and ahead and basically says that the issue affects everyone else:

Quote
In the meantime, exchanges and wallet services - and any service sending coins directly to third parties - should be extremely careful with anyone claiming their transaction did not go through.

I cannot believe after all that has happened with MtGox, that they would have the cheek to tell other exchanges what to do regarding this non issue that only affects MtGox

Anyone defending MtGox without acknowledging the extraordinarily negative impact their announcement has had to the entire bitcoin trading community either work for MtGox or have their head in the sand. Defending MtGox after years of endless f***ups and BS excuses is completely inexcusable at this stage.

The MtGox CEO should be investigated for negligence and for potential insider trading fraud.


its not only gox------ all exchanges don´t have no more the real BTC´s....alll raided the same way....the digits there are just that- digits- not to be withdrawn anymore.....

Cheers

Bulls***
25  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 06:49:32 PM
Stamp  dropped  to 530.04  this morning,

Does anyone here know at just what level

BitFinex officially came back on-line for trading again ?

it was around $617 when bfx restarted,
I'm reaally down because i sold at ~600 hoping to get back in at $550. but just when i hit the buy button the trades were stopped.... Sad

Ideally all exchanges should have halted trading at the same time. This would prevent bitcoin price changes during the frozen period and any issues such as yours from happening. Ideally an agreement between the large exchanges to implement a common circuit breaker somehow to halt trading for an agreed period of time when one of the exchanges prices change more than 10% in the space of a minute. If you look at the trade history Btc-e was first to have a flash crash. Bitfinex's flash crash happened 5 minutes later. Had there been a common circuit breaker then Btc-e would have triggered it and halt trading on all exchanges and thus prevent both the Btc-e and Bitfinex flash crashes from happening.

However I guess implementing this would be easier said than done and would require trust between the participating exchanges.
26  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 04:44:54 PM
And now as a result of Bitfinex protecting lenders, the interest rates have dropped benefiting the margin traders and meaning less interest for the lenders. How ironic.
27  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 04:30:55 PM
6) Any trader with more than 3 neurons should understand why we try to protect liquidity providers.
They are the reason why traders can take leverage.
No liquidity providers, no swap, no margin trading.
Every trader should think about this before he start considering the liquidity provider as a blood sucker.
The liquidity provider is the one that makes it possible, and therefore he should be protected for the sake of the leverage, not because we think they are more beautiful than the traders.

+1

If lenders were wiped out then, the vast majority of them would no longer want to lend at Bitfinex again. No liquidity providers means no margin trading. Any high risk lenders left would be demanding daily interest rates consistently exceeding 1% per day, perhaps even up to 5% per day. This would make it so expensive and not worthwhile for margin traders that it would effectively kill Bitfinex's margin lending facility. This would not only be bad for Bitfinex, but for Bitcoin in general and the news of lenders being wiped out would no doubt spread to the mainstream and average Joe's would be given another reason to not to get involved with Bitcoin.

28  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 03:28:05 PM
However it would Appear that BitFinex
is willing to go to any means necessary to "Protect Lenders",


But the other side of the coin is that just as Traders know the assume risk
when taking a position we assume that Lenders also take the same risk.

It is debatable whether Bitfinex are favoring the lenders over the traders. Bitstamp's api was down during the flash crash to 100, so the lenders would argue that the flash crash to 100 should never have happened (therefore the lenders are not liable to losses). The liquidation crash would have been far more orderly had the liquidated trades been made on Bitstamp with a price floor of no less than 450 judging by Bitstamp's bid depth at the time.
Bitstamp API was NOT down during the crash. Me and many people where trading on QT Trader in Stamp.

Perhaps BugFinex connection to the Stamp API was down. That's easy to believe... it would be just one more thing that's wrong with them to add to all the others.

Regardless of whether Bitstamp's api was down or Bitfinex's connection to Bitstamp's api was down, my point still stands regarding the lenders point of view.
29  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 03:07:28 PM
However it would Appear that BitFinex
is willing to go to any means necessary to "Protect Lenders",


But the other side of the coin is that just as Traders know the assume risk
when taking a position we assume that Lenders also take the same risk.

It is debatable whether Bitfinex are favoring the lenders over the traders. The connection to Bitstamp's api was down during the flash crash to 100, so the lenders would argue that the flash crash to 100 should never have happened (therefore the lenders are not liable to losses). The liquidation crash would have been far more orderly had the liquidated trades been made on Bitstamp with a price floor of no less than 450 judging by Bitstamp's bid depth at the time.
30  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 02:37:24 PM
You receive a paycheck from BugFinex every month, don't you?

No, I am a lender in Bitfinex and receive daily interest payments. I may reduce my lending exposure after this incident but will continue to lend. If Bitfinex has to pay everyone (like yourself) for the profits that never belonged to them in the first place, then the lenders will be first to lose out.



The bolded is unacceptable on the part of Bitfinex. This is a recurrent problem and should not be happening.

What I took exception with is your attitude complaining of "teenagers very angry that they missed a $10 trade that should not have happened in the first place" -- that is some inconsiderate bullshit that speaks nothing to the magnitude of value on the table. It's uncalled for and, as stated, by and large irrelevant to the legitimate complaints of traders who held short positions during this fiasco and were unable to close them. We are not responsible for Bitfinex's cash flow, but we may lose tens of thousands of $ in profit and/or incur losses because of it.

That's not what i meant, I mean people expecting (for example in this case) that the coins they got for 100$ was rightfull. Of course I understand your problems when the market halts when your shorting and rallys at that time, that sucks and i'm truly sorry for you.

The coins I got at 151$ from BTCe a couple of hours ago where rightful and I have them right at my account. Of course that unlike everything people spread, BTCe never stole money from people, while Bitfinex is constantly taking money out of people accounts with the excuse of some new bug.

You were obviously not around in 2012 when btc-e was attacked overnight and reversed trades which were made over several hours:


https://btc-e.com/news/81

Quote
Dear users of the Exchange Btc-e.com

The exchange is not going to close. We will refund all losses from our reserves.

Neither the servers nor the database were compromised. There were no SQL injections.

At 04:07 MSK (GMT+4) our LR API Secret Key was compromised. It's 16 uppercase, lowercase letters and digits. They may have bruteforced it for long.

Using the key the hacker imitated LR deposits from many accounts and bought up Bitcoins, Namecoins and Litecoins.

We lost our daily volume, approx. 4500 BTC. The attacker couldn't withdraw more
as most BTC were distributed over several offline wallets.

At 10:30 we restored the database to the state it was at 04:00, right before the attack. All trades after 4:00 are reverted.

People who attempted withdrawals before 04:00 MSK will get their funds withdrawn later today.

For people who deposited BTC, LTC and NMC after 04:00 MSK the funds will be put to their balances before market opens.
We are working on the scripts for this.

If you deposited USD after 04:00 MSK you should send us your login, amount and payment system used by email or PM.

Our plan:

1. The trade will be disabled until we restore the balances to the point before market crash.

2. After that, the trade and deposit/withdrawal will be back on, approx. within 1-2 days.

Icq - 610112128
Skype - btc-e.support
E-mail - support@btc-e.com

Few complained back then because most agreed reversing was in the best interest for everyone. The reversing of trades with Bitfinex a few days ago is no different.
31  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 01:55:41 PM

Guys,

Even if there was enough BTC on our Bitstamp account, trading would have been halted. Why? Because we would also have "wiped out" Bitstamp orderbook with the cascade of liquidations that were just about to happened. So it's not a matter of having enough funds where or whatever, it's a matter of an illiquid market that became very volatile, and millions of dollars of leveraged positions that would either evaporate or be preserved by calming things down.

If you think you have undue losses because of the halting of trading, please write to support@bitfinex.com and your case will be examined within a few DAYS.

Thank you for your comprehension,
Raphael
Bitfinex team

So, without any stated policy, you simply halt trading and/or refuse to execute trades that will cause a string of forced liquidations? You guys need to state a policy and stick to it. You can't just play God.

I guess the Bitfinex owners are learning as they go along like anyone in business in a fledgling industry. I would put this down to growing pains and that they are learning from their mistakes and would come out stronger and more experienced after this. I doubt they are doing anything with malicious intent, they are just a small business venture with a handful of staff who are going to make honest mistakes. I can understand your frustration though if you feel aggrieved by the situation. Hopefully they will find a solution to prevent this from happening again.
32  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 01:06:20 PM
The bitfinex website is a very complex piece of art, and I just wanted to show my support for you guys running this site. Keeping everybody happy is very difficult to do, especially when there are teenagers very angry that they missed a $10 trade that should not have happened in the first place.

You guys handled this well, Thanks!

Bitfinex is not the NYSE. When it halts the market, bitcoin trading does not halt. Holding short positions open while the market rallies 25% is not a laughing matter. We are not talking about the rise from $100 - $660, but $530 - $660. Traders watched for an hour as the their shorts stood open and the market rallied 25% -- that is completely unacceptable. A "trade that should not have happened" has nothing to do with it -- we need to be able to CLOSE OUR FUCKING POSITIONS.

You obviously have little respect for traders. Please understand that your money, as a liquidity provider, is not more important than ours.

I guess ultimately there will have to be increased regulations for Bitcoin exchanges in the future that all regulated exchanges must implement a concerted circuit breaker of some sort or even route their trades through an ECN where the common circuit breaker will be implemented. Right now it is still the unregulated Wild West and problems and compromises will still happen.
33  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 12:56:48 PM
I propose a solution to the problem in the future:

One thing that would help would be for Bitfinex to implement a circuit breaker like they have in the stockmarkets, where where trading is automatically halted for a predetermined period of time (10 to 30 minutes) when the market moves more than say 10%. By the time trading has restarted, panic would have subsided and the market would have become normalized avoiding a flash crash.

Add this the terms and faqs so traders will be aware in advance and then cannot complain when trading halts.

This is a good idea, thank you.

I don't know what users expected, but please be aware that trading can be halted if the conditions require it.

Thanks
Raphael

Also this should give yourself some time during the frozen period to fix any issues like broken Bitstamp api, trade matching etc... Set up an alert to your mobile phone when the circuit breaker is triggered. And allow for an possible extension of the frozen period but only if absolutely necessary. Make this clear in the faqs/terms.
34  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 12:40:00 PM
I propose a solution to the problem in the future:

One thing that would help would be for Bitfinex to implement a circuit breaker like they have in the stockmarkets, where where trading is automatically halted for a predetermined period of time (10 to 30 minutes) when the market moves more than say 10%. By the time trading has restarted, panic would have subsided and the market would have become normalized helping to avoid a flash crash. Perhaps any traders accounts with a pending margin liquidation can be frozen for a while to prevent a liquidation domino effect.

Add this the terms and faqs so traders will be aware in advance and then cannot complain when trading halts.
35  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 10, 2014, 11:24:54 AM
If lenders lose any money, bitfinex is responsible for this, as it shouldn't have happened, as liquidations didn't happen at bitstamp, which probably would be their fault.

+1

This.
36  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 06, 2014, 05:07:50 PM
Interesting. But to be fair, the poster at reddit doesn't mention Bitfinex specifically, so there is the chance that it was another exchange that was exploited. It could even be Gox that was exploited! (maybe that would explain why they are not allowing BTC withdrawals! They are upgrading their security so it doesn't happen again!  Shocked)

But I think Bitfinex's issue was different, it seems actually trading and borrowing was required for the exploiters to make money. Also try withdrawing 100 BTC from Bitfinex and you'll have to wait for it to be processed manually. While a 100 BTC withdrawal from Gox would likely be automatic (before they stopped BTC withdrawals).

Maybe Giancarlo can clarify whether it was Bitfinex that was contacted about this issue, if not it was probably Gox.

as far as I know nobody contacted us with this email, so it must be somebody else.....

thanks

Giancarlo
Bitfinex Team

So it was most likely Gox then. Thanks for the info!
37  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 06, 2014, 04:52:34 PM
Frightening. This is truly scary.

REDDIT TITLE:
How I stole roughly 100 BTC from an exchange and how I could have stolen more!

http://www.reddit.com/r/Bitcoin/comments/1wtbiu/how_i_stole_roughly_100_btc_from_an_exchange_and/

Question,

Is BitFinex's Platform A.C.I.D. Proof ?

Basically financial software often deals with online transaction processing, which is basically what traditional, SQL-based database management systems are made for, they guarantee ACID:

    Atomicity (processed as a whole, e.g. if transaction moves money from account A to B you cannot get to a situation when only one balance is updated)
    Isolation (concurrent transaction do not interfere with each other)
    Consistency (data always satisfies constraints)
    Durability (data is stored permanently after transaction is committed)

In computer science, ACID (Atomicity, Consistency, Isolation, Durability) is a set of properties that guarantee that database transactions are processed reliably. In the context of databases, a single logical operation on the data is called a transaction. For example, a transfer of funds from one bank account to another, even involving multiple changes such as debiting one account and crediting another, is a single transaction.

    Jim Gray defined these properties of a reliable transaction system in the late 1970s and developed technologies to achieve them automatically.

    In 1983, Andreas Reuter and Theo Härder coined the acronym ACID to describe them.


SOLUTION:

OP managed to trick the exchange's database into forgetting he withdrew 100 BTC by simultaneously selling off several 0.0001 BTC units and getting one of the small transactions to clash and overwrite the large withdrawal.

So both operations read his balance of X BTC at the same time subtracted 100 BTC and 0.0001 BTC respectively. The first operation wrote back the balance of x - 100 into the database and the second operation then overwrote that balance with x - 0.0001, effectively giving OP back those 100 BTC.

One of the most basic things you need to take into account when implementing a database is record locking, to make sure only one operation can access a specific bit of data at one time and that any operation must relinquish control before another operation is allowed access, to make sure such clashes don't occur and corrupt the data.




Appears that this question was asked days ago before the problem occurred,
but got no response, would seem that a little more attention to details / customers questions
could avoid a lot of problems.

Interesting. But to be fair, the poster at reddit doesn't mention Bitfinex specifically, so there is the chance that it was another exchange that was exploited. It could even be Gox that was exploited! (maybe that would explain why they are not allowing BTC withdrawals! They are upgrading their security so it doesn't happen again!  Shocked)

But I think Bitfinex's issue was different, it seems actually trading and borrowing was required for the exploiters to make money. Also try withdrawing 100 BTC from Bitfinex and you'll have to wait for it to be processed manually. While a 100 BTC withdrawal from Gox would likely be automatic (before they stopped BTC withdrawals).

Maybe Giancarlo can clarify whether it was Bitfinex that was contacted about this issue, if not it was probably Gox.
38  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 06, 2014, 04:21:59 PM
Whats the status on this? I woke up this morning to see I lost 4 btc worth of ltc.. not very pleased to say the least. Trades being rolled back or what?

Yes, trading was frozen about 6 hours ago and trades executed last night during a period of exploitation and abnormal trading activity are currently being rolled back. An annoucement was made by Bitfinex. Maybe your trades haven't been rolled back yet. Hopefully this issue will be resolved today.


Dear Customers

the situation is under control.
No money or coins are missing and the problem was due to some malicious trader trying to play with the LTC ticker price in order to take advantage on us.
We are now reversing all transactions that took place on our platform during the time when all got messy (approx 7 a.m. GMT).

Very few transactions (for a total of 2,000 btc) actually took place on Bitstamp, only limited to the BTC/USD pair (Bitstamp doesn't trade LTC) and they actually took place at a price that was around 750 usd, so no big deal.
We enabled the trading engine for a few minutes and then switched it off again to avoid those rats (sorry I cannot think of a better word in this moment) to shuffle things even more and to make our work more difficult.
We keep an eye on the price and we can always enable it in the next minutes whilst we reverse trades that took advantage of the abnormality should the price get volatile.

The whole operation will not take anyway more than one hour.

Thanks a lot for your understanding and we deeply apologize for the inconvenience

Giancarlo
Bitfinex Team  
39  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 06, 2014, 03:55:20 PM
I dont see how Bitfinex would have lost anything. Traders are the one's who lose out because someone was able to basically rig the trading. But as a platform, Bitfinex engine was simply matching trades meaning traders positions were being closed and trades were being made "as normal". Bitfinex would me making %fees from all that. Need to be clear here, their platform was exploited, but Bitfinex did not suffer losses that I can see, only traders. I feel sorry for anyone who was bankrupted by this... so rolling back those trades was the right thing to do for sure. But I think you should probably talk with Bitfinex in private, if you dont get resolution then maybe you can be more vocal, but until then, it would be better not to create noise here.

Bitfinex would lose out because they would have to cover all the negative balances if trades were not rolled back. Some customers would also lose out but in that scenario I am guessing Bitfinex would also have to reimburse these customers or face losing their reputation.

How much LTC were the attackers able to withdraw in the end?

Probably not much, if anything. I was talking about a scenario if trades were not rolled back. Many customers accounts got a margin call and ended up in a large negative amount. That would mean that others on the other side of the trade (mainly the exploiters would end up with a hugely positive balance). The positive ill gotten amounts would be withdrawn when withdrawals are re-enabled which as I say could be well in the hundreds of thousands. Bitfinex would have to cover this and reimburse customers who lost or face the wrath of all the customers who lost with ruined repuation.

Here is one account with a negative net value balance of -$131,916.32 and this is just one account:
https://i.imgur.com/LdXwDlM.png

More examples can be found here:
http://www.reddit.com/r/BitcoinMarkets/comments/1x5jpx/psa_bitfinex_bugged_out/
http://www.reddit.com/r/BitcoinMarkets/comments/1x4tt3/possible_bitfinex_bug/

as well as earlier in this thread.
40  Economy / Exchanges / Re: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading on: February 06, 2014, 03:19:27 PM
I dont see how Bitfinex would have lost anything. Traders are the one's who lose out because someone was able to basically rig the trading. But as a platform, Bitfinex engine was simply matching trades meaning traders positions were being closed and trades were being made "as normal". Bitfinex would me making %fees from all that. Need to be clear here, their platform was exploited, but Bitfinex did not suffer losses that I can see, only traders. I feel sorry for anyone who was bankrupted by this... so rolling back those trades was the right thing to do for sure. But I think you should probably talk with Bitfinex in private, if you dont get resolution then maybe you can be more vocal, but until then, it would be better not to create noise here.

Bitfinex would lose out because they would have to cover all the negative balances if trades were not rolled back. Many customers would also be wiped out, being stopped out, margin call etc but in that scenario I am guessing Bitfinex would also have to reimburse these customers or face losing their reputation.


People were basically trading with unlimited margins.... imagine playing with $10m with only $100. Who would cover the loss in this case? definitely not the one exploiting the trade

+1

If we allow the ones who exploited the system (hackers) to withdraw their ill gotten gains, which could be a few hundered thousand dollars worth of coins, then that would be a loss not just to Bitfinex, but to all customers, because it would affect their profit margins and the service they provide to us negatively. The few hundred thousand dollars could be used to hire new staff to improve the security of the site or hire additional customer service staff. Would you rather this money go to the hacker instead? Let's accept this as growing pains, mtgox was attacked in 2011, btc-e in 2012, now Bitfinex in 2014. What doesn't kill you only makes you stronger. Bitfinex will come out this stronger which will benefit everyone in the long run, not only users of the site but the entire Bitcoin community.
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