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21  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 11, 2013, 07:09:56 PM
***IMPORTANT UPDATE***

 Shocked Shocked Shocked Shocked Shocked Shocked

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!  Cheesy

The issues resolution should be prioritized by age and not by how easy they are to be solved.
22  Local / Português (Portuguese) / Re: Problema do Mercado Bitcoin on: April 11, 2013, 11:52:04 AM
Alguém recebeu alguma novidade do L. ? Ele disse que o prazo para definir se continuará ou não é dia 11 (hoje).

Ansiedade forte aqui!

viram o BBBitcoins? ate onde eu sei ele buscava o preço das ordens pela API do mercadobitcoin

http://bbbitcoins.com.br/

estou chutando mas o software do mercado parece estar online e com ordem a 60 centavos.

Esse negócio funciona mesmo? Como que estão vendendo o bitcoin a R$0,60 HuhHuh?
23  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 10, 2013, 02:46:26 PM
*IMPORTANT UPDATE*

I am being told that I may have access to the new support software management sometime today.  In the meantime I need to keep trying to help.

If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions.  I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.

WANT HELP?

Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.

Thanks!  Cheesy

I already sent you a PM yesterday asking you to open a support ticket with my quote id but didn't get any answer yet.
24  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 10, 2013, 11:22:21 AM
I still have no response about my money, or got into any list of support and any acknowledgement response from my PMs =(
My order is stuck for 6 days...

Quote ID   72f1070e-221b-4300-a100-014c21475075
Event ID   0ecf38cf-baeb-4962-8004-b83a3cd2481c
25  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 11:03:34 PM
Working 4/10 support list...this support list is not finalized and won't be until tomorrow afternoon.

liztah / yero888 / URSAY / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson

 Cool

I sent you a PM about my issue today but my name is not in this list... please review my PM.
Quote ID   72f1070e-221b-4300-a100-014c21475075
26  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 12:20:13 PM
Hey!

Can someone from BitInstant tell my why the money I deposited still isn't available in my MTGox wallet? It's been 6 days!!!

Quote ID   72f1070e-221b-4300-a100-014c21475075
Destination exchange   MtGox
Wed Apr 3 15:29:21 2013   Quote for new transaction
Thu Apr 4 15:27:50 2013   New Order
Thu Apr 4 15:26:10 2013   MTGox Order Loading
Thu Apr 4 17:56:12 2013   Order executed - funds deposited at remote exchange
27  Local / Português (Portuguese) / Re: Problema do Mercado Bitcoin on: April 09, 2013, 02:28:34 AM
Quote
Due to recent events and the increase interest globally in Bitcoins, we have been receiving 6 times the usual volume of support requests.  At this rate, it will take us up to 3 business days to respond to you instead of the usual response time of 3 hours.  Until we can clear the backlog, we will also be disabling the live chat as well.  We are hiring more staff to cover the backlog and they are in the process of training.  We would like you to kindly wait for our response and we ask you not to send it multiple requests of the same issue as it adds to our load and slows our response time for everyone.  Our apologies for the delay and inconvenience caused.  Thank you for your continued support to Mt.Gox.

Tá osso...
28  Local / Português (Portuguese) / Re: Problema do Mercado Bitcoin on: April 09, 2013, 01:29:35 AM
Adalberto, usa o Bitinstant...só selecione a bandeirinha do Brasil e usa o pagamento via boleto. As taxas são altas, mas infelizmente é o que tem né...de 1000 reais, 47 reais viram taxas.

Comprei 2 vezes já, sem problemas...tudo certinho.

https://www.bitinstant.com/

Fees (inclusive)   3.99%%
Amount you paid   $200.0 USD
Amount you will receive   $192.02 USD
Destination exchange   MtGox

Wed Apr 3 15:29:21 2013   Quote for new transaction
Thu Apr 4 15:27:50 2013   New Order
Thu Apr 4 15:26:10 2013   MTGox Order Loading
Thu Apr 4 17:56:12 2013   Order executed - funds deposited at remote exchange

Mas até agora nada do saldo aparecer no MTGox... =/
29  Local / Português (Portuguese) / Re: Problema do Mercado Bitcoin on: April 08, 2013, 08:32:23 PM
Que prejuízo... Meus bitcoins estariam valendo uma fortuna agora...
Que arrependimento de não ter transferido do mercadobitcoin pra uma carteira offline!!  Cry
Tá dificil trabalhar com Mtgox. fiz um depósito via boleto dia 3 e até hoje não apareceu o saldo na conta.
Até o localbitcoins está caindo de vez em quando...
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