I really hope i'm wrong and just being paranoid over nothing but I've a bad feeling i'm about to get scammed by bitdials.
After a few emails back and forth the agreed to source and sell a tag and omega watch for about €9000. On Nov 16th I paid 1.8 btc for them.
They gave a estimate of 5-7 days. Normally I would not be worried but we all know what happened btc over the last week or two, now my 1.8 btc is worth €6300.
I'm worried that in a few days they'll apologise and give me a refund of 1.8 btc.
I have nothing to go on but gut feeling, on Thur i emailed support asking for an update, they said it would be in a shipment due for the end of the week. I know English isn't their first language but not saying tomorrow or Friday seemed off to me.
Friday I asked for an update but never got an answer.
Saturday i emailed with my concerns and asked if they give me a refund would it be €9000 or 1.8 btc, they never answered this part of the email but said volume was high last week and assured me they'd be delivered to them by mid next week (again not a concrete date).
I know it isn't much but my bullshit detector is pretty strong, I really hope I can update this post with how wrong I was.
Hi Swal,
thank you for letting us and the community know.
It´s important to talk about and it gives us a chance to explain it more detailed to more than just a single customer.
Before puchase we have offered you a delivery time of 5-7 days, which always are working days.
We are working almost every day and answer emails and give support even on weekends, as many of our customers know,
but this is not true for other suppliers from our network.
It is correct that today we mark day 7 and this means we indeed have a delay, we are very sorry for.
As explained, we are dependent on our suppliers and the confirmations we get from them.
We have incoming goods from our partners each day within a week and it is quite normal for us
to get the confirmations in a more general form and because of that we give this information to our customers as well.
Normally this is never a problem.
We understand that you have your doubts, depsite all the good reviews, because it is your first purchase from us.
Believe us, that we are more upset than any customer could be when we are not able to keep to our schedule.
Our partners are just too big to be pushed, especially as they are not in default yet.
By the way, we didn´t answer the question regarding the amount in a case of refund ,
as there won´t be a case of refund:)
But generally it is quite obvious that we just can refund the amount you have paid.
If you have paid 1.8 BTC you would get 1.8 BTC, as even if the market took a dip,
it can recover very soon.
We cannot take on the risks of potential currency fluctuations.
The same would be true, if the BTC would rise to an all time high in that time.
We always do our best and we are promising you that this is true for your order as well.
Please make sure to post about the end of the story
Cheers,
Julia
Support Manager
BitDials
Show Posts
As always - safe and discreet. We make no records - you leave no traces.
