Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.
Thanks for the heads up on this one! This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage. The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account. Once our support picked the case back up, we noticed the KYC had been completed by a US individual. This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US. We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system. Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice. For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction. Yes I’ve been completely honest about me being from the US and the stuff here, how long it’s been, that i’ve gambled a couple of times on rollbit.com instead of sticking to rollbot.com etc. I’m confused as to why you had to do an investigation to see if I was from the USA when Before KYC verifying I literally admitted that I was from the USA and had gambled a few times but explained that the money earned wasn’t from gambling. Why investigate over something that i’ve admitted to before the verification? I’ve contacted the service before doing anything such as worrying and they said and they used FTX. Please understand that I really needed this money. I needed to pay back my friend and pay for college and So far it just seems like i’m being treated like a bot and I get stressed over this situation way too much. $6K is a lot for me and where i’m at in life at the moment and it really hurts man
I worked hard for this money and the entire reason why I even deposited was because I trusted rollbit wholeheartedly.. Please man I don’t deserve to lose it and now I need it the most and I can’t access it because of this random stuff. Please understand how much this is affecting my life. I actually needed the money |
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The first one, Razer cancelled the pending transaction and (before he sent the funds to the latest depositing address) the money was on my rollbit account
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For verification, I never submitted any kind of documents. I just submitted my legal ID and then completed an interview with SmokeyLisa. Their interview was nothing of much they just asked some questions and made me log in and out and asked specific stuff to verify it was me.
Yeah, what made me delay the KYC was when I was told that there was nothing they could do to revert the transaction. So I waited and started thinking positively of the situation everytime I thought about it. The stories of people unlocking KYC to use their money when they needed it most was one way I thought of it as and it really helped me think better of the situation knowing one day by time I was told that they could do something I would need the money by then. So for the whole time I was hoping by time a Rollbit employee confirmed that they could do something about the pending situation I could use the money as emergency funds. I asked them in early October if they could do something about it and they said they could, and since it was at a time where I needed money I verified, it was basically perfect timing for me. I was just simply worried the whole time about how I could’ve lost $2,250 like that after completing my KYC which was the reason as to why I never KYC verified.
Ok, I gave your entire posts here another thorough read. I previously dismissed your claim of not knowing why they asked for KYC because you initially sure it was for AML, and I thought you came to that conclusion from the document you submitted to them [SoW]. Assume what you said is the whole story here, given they just asked for ID and asked you to verify the ownership through logging in, I think it's safe to say it was not due to AML prevention kicking in. However... as it turns out, the reason why they send it to your initial address is simply because it's a "pending" transaction from a year ago, being held there by a KYC requirement, and once the KYC passed, that transaction got processed and went through. I missed one details, though, I thought it's there on your posts, but [sorry to say, I mean no offense] I am not that interested to re-read the entire thread, so I'll just ask, you did not ask to cancel this pending transaction anytime, be it in writing with their live support, email, discord, and others, or during the interview? [...]
The entire time I was expecting to come back to Rollbit with my money in my Rollbit wallet after their investigation was completed and for a moment I even thought they were done (and didn’t inform me about my suspension) so I posted on their discord chat out of happiness only to log in and see that I was banned from their site with at the time with no context. Had I known that Rollbit would’ve sent it back to my depositing address I would’ve been telling them immediately the whole time. I had no clue this was going to happen and I wish that I knew the possibility of this prior.
By the way, the reason you're being banned this time is probably because you're accessing from prohibited jurisdiction. You're a current resident of Las Vegas, Nevada; USA is one of their restricted teritories.  Sorry for the confusion again but the withdrawal pending transaction that was pending for a year was reversed by Razer, it never went through. He did send it back to my depositing address after reversing the transaction (all without notifying me). I've worried quite alot about the pending transaction and asked them to cancel the pending transaction plenty of times, live chat and google meeting. Sorry for all the confusion again I tried to make it as clear as possible. Yeah, for the ban I was only supposed to use rollbot.com instead of rollbit.com, I was stupid during late 2021 and early 2022 and usually accessed rollbit.com and gambled small amounts of cash sometimes, which is why I was banned. I realized it some time before I got KYC locked and stopped using it(Even though a big pop up box stating so appears every time I enter the website! I should've realized first thing), I forgot how long ago before though. I know that the ban was completely my fault, even though it is old, rules are still rules and should've been taken seriously. |
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Considering the fact that it's probably their SOP for enhanced security [and probably govt. compliance] for suspected fund of ML, that the same practice also performed by other casino, and thus the fund was already sent out of their "pocket", how do you propose rollbit knows it's a "dead" address? That it's no longer accessible purely because OP waited more than one year to perform KYC?
The difference is the timeline was not a day or two but it was 15 months [if I read it correctly yesterday]. It's a very long time to check if someone's belonging is still in their possessions before sending it back to them. Wouldn't that go a bit toward counterproductive in AML? Moving away from OP's case for a few seconds, let's assume a fund by an user was a tainted fund, with full intention to ML, but backed with good preparation to pass SoW verification. When he got his fund temporary held by Rollbit or other platforms and investigated [and passed it], all he need to do is wait for one year and claimed that he's no longer has access to the originating address, provide a new address, and the tainted fund are now clean. Or, if we want to take other scenario [not saying that this is what happened to OP as I don't know what document OP submitted, this illustration is purely for the sake of discussion], when someone caught for ML activity, they can wait for a year, then do the SoW level KYC. The platform asked for bank statement for the last couple of months, they submitted the already prepared bank statement which they have 1+ year to tailor, and once verified, proceed to above step. They didn't do the verification right away when it was asked because if they submitted it at that time, the documents might give a different result.
I thought I posted the reason behind the delay at least 1-3 times here prior. This was also a question rollbit actually asked me too. I remember being told by a Rollbit staff member that they couldn’t reverse the Pending withdrawal transaction meaning according to him it was forced as soon as i KYC verified (unless i was reading or remembering wrong which I remember talking to friends about it from back then too so most likely not) It made zero sense to me how they could stop a pending transaction and yet not reverse it. I asked them every once in a while if it could be reversed after. I was sad about the potential $2,250 loss at the time and this was my biggest concern throughout the ticket
As for the question, they did it without me doing any requests. I expected it to stay on my rollbit balance the whole time in the end. Their withdrawal of funds was completely random I never even requested to withdraw either prior. I have the chat logs to back it up too if you need it
I correctly summarize that the reason you delayed it is because you've been told that once you passed the KYC, the fund will automatically be processed and can not be reversed back to a balance in your account? And you changed your mind, the fund you were initially ready to withdraw are now planned to be emergency cash? For verification, I never submitted any kind of documents. I just submitted my legal ID and then completed an interview with SmokeyLisa. Their interview was nothing of much they just asked some questions and made me log in and out and asked specific stuff to verify it was me. Yeah, what made me delay the KYC was when I was told that there was nothing they could do to revert the transaction. So I waited and started thinking positively of the situation everytime I thought about it. The stories of people unlocking KYC to use their money when they needed it most was one way I thought of it as and it really helped me think better of the situation knowing one day by time I was told that they could do something I would need the money by then. So for the whole time I was hoping by time a Rollbit employee confirmed that they could do something about the pending situation I could use the money as emergency funds. I asked them in early October if they could do something about it and they said they could, and since it was at a time where I needed money I verified, it was basically perfect timing for me. I was just simply worried the whole time about how I could’ve lost $2,250 like that after completing my KYC which was the reason as to why I never KYC verified. |
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OP, this post is to reply your posts above, universally.
First, you can "bypass" that 5 minutes per post restriction by replying everybody in single post instead of multiple consecutive posts. I'll give you an example of replying to multiple user in one post, with this post. In fact, I encourage you to do so. Consecutive posts are... frowned by moderators.
Second, to be sure we're on the same page. By "company", you're meaning to say you're working as a staff in a crypto platform, and you send your fund to rollbit from their wallet? Were you sending it yourself, or were you meaning to say you asked their financial department to send your salary to your rollbit address?
Third, I understand correctly that you got restricted since last year, were requested to do KYC since July 2022, and submitted it just around this time of the year because you think you can do it later when you needed it and you want that fund to be stored there as an emergency cash? On a gambling platform that restrict access to those fund and requested KYC?
Fourth, you were not asked or at the very least shown the withdrawal form where you can see the withdrawal address? There's no form where you're asked how much you want to withdraw etc, everything went straightforwardly: you deposited, tried to withdraw right after, got locked, one year later you perform KYC, and that withdrawal request you submitted since last year got processed, with the same amount and address?
For #1 I see now, I was thinking of that a little but I haven’t used these type of forums in a very long time but I suppose I can try learning how to use the quotes feature for responding to multiple posts. #2 Apologies for the confusion, I was a seller at an online marketplace and the company/owners partnered with FTX and used their hot wallets. I deposited the money from the items I sold onto Rollbit( (this money was also originally built up from buying and selling Rollbot NFTs) Usually I just either used exodus or rollbit to withdraw, since I trusted both equally it didn’t really matter to me to think where to withdraw to. Unfortunately the company used FTX wallets at the time which we know what happened. #3 Yeah, for quite some time now I was pretty grateful of the lock. I’ve heard of stake.com stories where people get locked with thousands or tens of thousands of dollars so at a time where they needed the money they KYC verified or appealed idk. It’s cool how it’s basically helpful in the long run even though it may seem disadvantaging short term. I was thinking the same whenever I needed my money from verifying KYC. I was hoping one day a Rollbit staff member would confirm that I can get my funds stuck in “Pending” retrieved to me along at the same time where I needed money so it just seemed like the perfect time to verify. I’ve also heard of other gambling sites such as FortuneJack stealing the KYC money if it’s been stuck for over a year however, I’m grateful Rollbit never did this to me at least. For #4 I had a bit of a difficult time reading but yeah I believe you are correct except the last part. Razer did reverse the pending transaction thankfully after the investigation was completed. But he sent all of my money back including my almost $1.7k which was never involved with this depositing address to my most recent depositing address without confirming to me or discussing or anything. No notice until after it was done. I didn't mean to be rude, but you do aware that this entire inconvenience can be avoided if you perform the KYC right when asked? Instead of one year and three months later? That way, when they send the fund to the originating address, the whole FTX fiasco are yet to affect anyone. May I know the reason behind this delay? It's very counterproductive, IMO, especially with "not your key not your coin" tagline. In regards to point number 4, to further clarify, during the time they asked for KYC, your withdrawal request was stuck in "pending", got them reversed and returned to your account balance after you cleared KYC, and then...? Were you requesting a new withdrawal or were they initiating the fund transfer without you asking for it? For the first question could you clarify it? Since it’s confusing to me.
If you're referring to the post under the horizontal break, it's not a question for you. I replied to both you and BenCodie in single post, marked it with hr break to give more clarity. I thought I posted the reason behind the delay at least 1-3 times here prior. This was also a question rollbit actually asked me too. I remember being told by a Rollbit staff member that they couldn’t reverse the Pending withdrawal transaction meaning according to him it was forced as soon as i KYC verified (unless i was reading or remembering wrong which I remember talking to friends about it from back then too so most likely not) It made zero sense to me how they could stop a pending transaction and yet not reverse it. I asked them every once in a while if it could be reversed after. I was sad about the potential $2,250 loss at the time and this was my biggest concern throughout the ticket As for the question, they did it without me doing any requests. I expected it to stay on my rollbit balance the whole time in the end. Their withdrawal of funds was completely random I never even requested to withdraw either prior. I have the chat logs to back it up too if you need it |
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[...]
In the meantime, do not give up on this. The way rollbit handled this was incorrect and you must fight to get the issue resolved ... The way you must do that is to prove and force Rollbit to admit that they did not handle this situation appropriately so that they rectify the issue.
Umm... what? What part are you misunderstanding? If RollBit rejected the user's business and did not confirm the user's receiving address for the reimbursement, and then sent it to a dead address, that is 100% at the fault of Rollbit, and "ineedhelpplease" should fight to prove that, make Rollbit admit it, and make them pay for their mistake. This is a stupid process to not even confirm with the user that the address is one that is in their control, and to force them into issues with their custodial wallet provider by trying to request the funds from the same address that wasn't the user's to begin with.
Don't call that a stupid process, it's a policy and every company has a way of doing things which can save guide their own action, and beside what's most stupid is to make a direct deposit from an exchange account to another centralized account, even if it is not for such a case, some things could really be taken into consideration before taking an action, even if the FTX was still to be active and account accessible by users, their could have still be a possibility that the users wallet for sending out coin is not the same as of receiving most exchanges make use of the cold wallet for payout and other wallet for receiving the OP should have also taught about this before sending out coin from an exchange. As others have explained above, the casino did nothing wrong by sending out the payment to address the credit to their account. For something that took time, aside from the AML verification issue, for the casino to be sure that who they are still dealing with is the owner of the account, it's right for them to return the fund back to where it was deposited, from which they believe only the right owner will have access to it. The Op made a huge mistake by not reminding the casino about receiving addresses when the issue was getting to the resolution stage. He should have informed the person in charge of the issue to allow him to choose where he wants to be paid, but I doubt if such requests could have even been accepted. The part I called stupid is sending coins to someone's address address after over a year without confirming with them that 1. The address is correct. 2. If the address is in their control. That is entirely stupid and therefore this loss is 100% at the fault of Rollbit for not communicating or confirming properly. If Rollbit said "We will send the coins to the address it came from, please confirm before we go ahead" That one sentence would have prevented this whole thread and situation. If they did say that and OP approved, then it is his fault. From what I am reading that is not the case. I already agreed with the KYC/AML etc. part. The only part I disagreed with was sending coins to an address after a year without confirming the ownership of address. THAT, is stupid. I'm not too good at this stuff but I hope you're right. I can confirm that I didn't approve of them sending to that address, it genuinely happened randomly with no discussion about anything of it. Razer never told me that I was banned from Rollbit either after he concluded the investigation, I had to log in first thinking it was over and then send him messages asking why and stuff. I have the chatlogs saved which I can share to you if you want (unedited, so it contains my email but its whatever)
This whole situation has caused me a ton of stress over the past few days. I keep checking this forum every hour to few hours hoping that this can finally be resolved. All this has made me not focus well on my math class so i’m gonna spend a lot more time focusing studying than be here. I have a quiz on Thursday and an exam next week I really hope to pass. I’ll still respond 1-3 times per day since withdrawals aren’t easy but i’ll be on a lot less for my own good starting now. |
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From my new understanding from this thread I wasn't fully aware of Rollbits AML Policy, especially thise one. So Razer just sent in my money back to the old address from 1 year and 3 months ago without talking to me or confirming that it was fine to do this.
I now understand that in the company standpoint it is fair especially when a user agrees to their policies.
I understand the premise of this policy (to ensure that the company can legally prove that they rejected your business via the blockchain (deposit in, deposit sent back to same address) however there is a major flaw in it. The company must check with the user if the address is one that is accessible or provide proof of source to be able to go to another place, so that it is legally on recordThis is a stupid process to not even confirm with the user that the address is one that is in their control, and to force them into issues with their custodial wallet provider by trying to request the funds from the same address that wasn't the user's to begin with. In the future OP, use a non-custodial wallet like Bitcoin Core, Electrum, or Sparrow...if you haven't already learnt that lesson after the 1+ years. In the meantime, do not give up on this. The way rollbit handled this was incorrect and you must fight to get the issue resolved ... The way you must do that is to prove and force Rollbit to admit that they did not handle this situation appropriately so that they rectify the issue. I won’t give up for now but I don’t know if I can do much sadly. Alot of people here seem to be saying that there is no hope, so I'm not sure of what to do.
This shouldnt have happened to you OP, how can they just send such a large amount like that without confirm with you that you had access to the address ??
These days alot of people use exchanges whose addresses are not controlled by us, even if you had used your own wallet they should confirm with you first that you still have access to the wallet
Rollbit refunding you the money is great, but its irresponsible to just send it like that.
I see holydarkness has sent a PM to Razor, i hope he will rectify this
I’m quite sad about it but I have a math quiz on Thursday and an exam next week that I can’t fail. The entire rollbit thing has gotten me off track because I spent way too much time being excited to come back to Rollbit only for this whole thing to happen, causing me even more stress.
[...] went through a Google Meeting with SmokeyLisa to ensure that It was me who was verifying and then the Rollbit Team did a deep investigation on my account and my money to ensure that I wasn’t laundering any money or breaking the rules of the website
[...]
I've give your explanation a thorough reading, the above part I snipped from the rest probably explains how and why this thing happened to you. In fact, I was going to ask about it in case you didn't explain it first. IIRC, many casinos established a rule when someone was suspected to do an AML and prove their source of income [which are not from ML activities], they can only withdraw to their deposit address, let's call it a second layer of prevention against AML. I'm not sure if Razer will do anything about it, given the fund already went through and it's a rule of AML, but I'll send Razer a PM, see if there's anything he can do. It must be a complicated case. The case was over a year ago and when a fund is sent from a custodial wallet then accident like this is obvious. Rollbit part can't be told as wrong but considering the time that was gone, it needed a confirmation of whether the address have the access or not. We can learn a lesson from it though. It's better to send funds to anywhere from a noncustodial wallet rather then a third party custodial wallet. OP would access his money without any problem. this 5 minute per post rate limit is quite annoying. Tried responding to everyone here earlier today but I wasn’t able to lol. I honestly thought this would be a straight quick forward case it saddens me how it all ended up like this. I just hope that this situation can be fixed. Am I like at least eligible to participate in a lawsuit FTX or something at least? (even then, the lawyer fees… for just around $6K) I’m not even sure what to do anymore other than to hope that Razer fixes this situation. I worked hard to earn this money and I always thought of the KYC lock as some sort of “emergency funds” whenever I really needed it in the future, and now that I needed it I can’t do anything because of all these unfortunate events
This is a stupid process to not even confirm with the user that the address is one that is in their control, and to force them into issues with their custodial wallet provider by trying to request the funds from the same address that wasn't the user's to begin with.
Don't call that a stupid process, it's a policy and every company has a way of doing things which can save guide their own action, and beside what's most stupid is to make a direct deposit from an exchange account to another centralized account, even if it is not for such a case, some things could really be taken into consideration before taking an action, even if the FTX was still to be active and account accessible by users, their could have still be a possibility that the users wallet for sending out coin is not the same as of receiving most exchanges make use of the cold wallet for payout and other wallet for receiving the OP should have also taught about this before sending out coin from an exchange. As others have explained above, the casino did nothing wrong by sending out the payment to address the credit to their account. For something that took time, aside from the AML verification issue, for the casino to be sure that who they are still dealing with is the owner of the account, it's right for them to return the fund back to where it was deposited, from which they believe only the right owner will have access to it. The Op made a huge mistake by not reminding the casino about receiving addresses when the issue was getting to the resolution stage. He should have informed the person in charge of the issue to allow him to choose where he wants to be paid, but I doubt if such requests could have even been accepted. From a company view they are right, but from a moral standpoint this is completely wrong. To literally everyone it is basically common sense to double or triple check where you are sending money to ensure it’s not lost or sent to the wrong person. Unfortunately from what I'm reading here from this thread, their policies apparently overrule this common sense rule, which although is extremely stupid, rules are still rules and when you sign up to sites you gotta agree with their stuff. Just sucks though. If they really cared about money returning safely to the owner they would’ve discussed it with me knowing it’s been over a year and not set up another prevention of AML. They are only correct from their company viewpoint, as rules are rules. Overall it’s still extremely fucked up that something like this happened, especially at a time where I needed to get money. This is my first time ever getting into serious trouble with any gambling casino. In the past I’ve moved funds from the third party company hot wallet to Rollbit and my Exodus wallet. I really did trust them both equally and it didn’t matter to me at the time. I would’ve never expected some situation like this to happen. I didn't know when their investigation was going to end either. I asked for an update saying that I'm willing to participate in any further KYC, questions or interviews to help complete their investigation. They just ended it completely randomly returning my money to that address without talking to me or anything. I wasn't even told that I was suspended until I logged in myself, so for a moment I thought everything was fully completed. I also did not know that they used FTX either. They moved to their own private wallet or whatever way worked for their website where a third party can’t fuck them over in December 2022 Just an unfortunate serious of events that couldve been prevented in multiple different ways, if I thought about some event like this happening, or if SBF didn’t exit scam fraud people or if the company partnered using a different exchange company or if Rollbit didn’t have this extra layer of AML and discussed to me. There were so many possibilities but sadly this is we’re i’m at I got the worst one of all. My luck. The entire time I was expecting to come back to Rollbit with my money in my Rollbit wallet after their investigation was completed and for a moment I even thought they were done (and didn’t inform me about my suspension) so I posted on their discord chat out of happiness only to log in and see that I was banned from their site with at the time with no context. Had I known that Rollbit would’ve sent it back to my depositing address I would’ve been telling them immediately the whole time. I had no clue this was going to happen and I wish that I knew the possibility of this prior.
This shouldnt have happened to you OP, how can they just send such a large amount like that without confirm with you that you had access to the address ??
These days alot of people use exchanges whose addresses are not controlled by us, even if you had used your own wallet they should confirm with you first that you still have access to the wallet
Rollbit refunding you the money is great, but its irresponsible to just send it like that.
I see holydarkness has sent a PM to Razor, i hope he will rectify this
Because... Rollbit suspected that the fund was part of AML, and after proven that it's not [it'll be held if it is], the fund will be withdrawable to the depositing address? That's part of their procedure, and Rollbit is not the only platform that apply this policy. How is it irresponsible? And I don't think they have to rectify it, they've done their part by sending the money they owed to OP.
OP, one thing that has been bugging my mind since yesterday, I guess this is the first time I heard about an account got KYC-locked, for 15 months. What is it and why? They never directly stated that it was AML but I assume it to be based upon their questions and interviews. The interview was person specific, meaning it could only be me who knew how to login to certain accounts and etc. After, they reviewed the interview and started an investigation and asked me questions, I remember one that was like "Why did you deposit from the company to Rollbit" or something. They never told me why they started their investigation, nor the interview. But based upon the situation and what they asked I narrowed it down to because it was over a year since the KYC, so they wanted to ensure it was me and the bit of suspicion from sending from there to Rollbit, which is also understandable. Although I was locked since July 2022, I only verified KYC recently which is why it took 15 months. I always thought one day I could return to Rollbit as soon as I KYC verified and receive my money back. I also always thought the locked money could be used as part of "emergency funds" and now is the time where I need it and I can't access it because of this horrible situation. I was doing a deal with someone for an in-game item and not realizing how stupid or risky it was at the time sent the money from the companies hot wallet address to Rollbit and then withdrew almost the same amount to the person who was using a CashApp wallet which apparently gambling casinos hate. I normally sent my money from the company's hot wallet address to my own personal Exodus wallet that I have been using for years or to Rollbit since I equally trusted them both. I understand now how suspicious that can look on Rollbits side as well as how stupid it is but Rollbit NFTs were a major factor to how I was successful online so I obviously trusted them wholeheartedly with my money. I never knew something like this would've possibly happened in the end and since I'm not a thief and I was still new to gambling sites I had no idea about how suspicious it looked at the time especially the depositing and withdrawing immediately after. Combined with their questions is why I believe that they were investigating me for money laundering or theft. At the time I remember being told by a Rollbit Staff member that even if I KYC verified the funds would've been sent to him and not reverted to my Rollbit wallet. It made no sense to me, how could Rollbit stop the transaction at Pending but not return my money? So after hearing this, I didn't even want to make any attempt to KYC verify until I received an answer stating that I could get it back. I continued asking every once in a while if theres anything that could be done as well as checking up on the Rollbit community since they were still my friends. I thought about the situation fully and understood why they did all this extra stuff, even though they never directly stated to me about why the investigation happened or anything. They just wanted to confirm that I'm the original owner and they also wanted to confirm that it was gained legitimately and they wanted to ensure that I wasn't laundering, stealing, exchanging cryptocurrencies, etc. Since they now know I earned my money in a legitimate fashion, (which Rollbit NFTs buying and reselling were also a major starting foundation as to how I started earning money online) and since they knew the situation they wanted to return it to me but unfortunately even with their good intention the bad outcome happened to me still.
[Fix this quote on post you made, please]
I believe you're meaning to wrote this below? In regards to my last message, ah great. My luck "User 'Rollbit Razer' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting."
How to not become a newbie? Could someone send the message to him if thats allowed?
It is a personal message as stated in the original forum post since I wanted to send one privately simple answer to become not newbie is to rank up to Jr Member, for that, you'll need 1 merit. To be able to get merit, you have to make posts that people [who'll give you merit] deemed a good post. I wonder... were you're meaning to say that you've been in process of KYC for 15 months, and that's because you're yet to submit the documents they requested for KYC? I see, thank you. I guess I could contribute to the forums a little bit to rank up. I've also answered the question below in my previous post of why it took so long. |
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Let me not be too hash on you because you had the time to explained yourself to Razer telling were he should send your funds or even including the address, I mean the new address were he could have sent the money than just explaining your issues without providing address though I can't tell. Most casino or gambling sites do send back funds to the deposit address the thing is you could have included it in your complaint telling them the despite was from FTX so they should returned funds to your new address instead of old deposit address. To me I can't apportioned blames to rollbits and thier team of operation for their actions, sometimes they are trying to make sure it wasn't a scam attempt since most people can literally break some account and get rides of the funds with another address.
As of now I've been thinking of this but, the entire time I expected to come back to Rollbit with my money back in my Rollbit wallet. I didn't know this would happen, had I known I would've said something about it before it did. This is my first time ever having any trouble with an online casino too. I really wish I knew about this outcome being a possibility and saying this prior. All I can prove to them now is the situation but Idk if that changes anything sadly. I just feel so sad thinking about this and it's been taking so much time of my day away. Everytime I try to calm down I just keep realizing about this situation immediately after I couldn't even sleep last night until almost 3 am. Anyway the did has been done and there is no way there would be a reversal of transaction nd you can't even accesses your FTX account, this simply shows that your funds are gone and I don't think Rollbits team should held responsible for this actions thought I will suggest you try to reach out to them again to see what their reply could be because from my experience so far if such case is on the ground what you would have done is to narrow down everything to them so that they will know how to make a refunds to you without sending to an obsolete address were you have no access to private key. But again I will like to say when next you are making deposit to a casino or gambling sites always withdraw your funds from exchange to a personal wallets before sending them to your gambling address otherwise if similar issues arises again this same could likely happened with you if you aren't careful on how you acts. I never owned the FTX account, the company of a website I was using partnered with FTX up until their expose in late 2022 and unfortunately they were the victim of their fraud and as a result lost tons of cash and they are unable to access their FTX wallets since FTX is closed for being one of the biggest crypto frauds in history. However though, I did deposit the money from the websites hot wallet address (which they used FTX) to rollbit. Yesterday, Razer sent the money back to this same address. Whenever I did crypto transactions, especially p2p I always knew it was a common sense rule to double or triple check the address you were sending to before sending the money, and I thought the same would be done at Rollbit. From my new understanding from this thread I wasn't fully aware of Rollbits AML Policy, especially thise one. So Razer just sent in my money back to the old address from 1 year and 3 months ago without talking to me or confirming that it was fine to do this. I now understand that in the company standpoint it is fair especially when a user agrees to their policies.
But in the users standpoint it is completely unjustified and just saddening, especially seeing that it was sent without any agreement from both sides on where to send the money to. I can easily prove that it's me who owns my Rollbit account and can verify that the money was not stolen or laundered or anything evil. It's still extremely messed up and It actually hurts seeing crypto raise while I can't really do anything but hope and pray that Razer realizes how messed up this is and helps me. I was a loyal user at Rollbit for years and it already hurts enough being banned from their website (no arguments on that, as the website ban was on me and my past action of using "rollbit.com" and gambling bits of cash every once in a while until I became aware of the seriousness and not just sticking to "rollbot.com") but as for the money, it's still just messed man as I worked hard for it, wasn't illegitimately gained and I was always thinking of using it as some "emergency" fund and now we're at a time where I need it and cannot access it unfortunately because of the unexpected events. It hurts even more seeing it raise almost $1k today, now it's at almost $6k the last time I checked.. I found Razer's account here and I'm going to send him a message of how I feel about this and everything and just hope that he realizes how wrong this is and helps in some way, it's all I can really do sadly.
In regards to my last message, ah great. My luck "User 'Rollbit Razer' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting." How to not become a newbie? Could someone send the message to him if thats allowed? |
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Let me not be too hash on you because you had the time to explained yourself to Razer telling were he should send your funds or even including the address, I mean the new address were he could have sent the money than just explaining your issues without providing address though I can't tell. Most casino or gambling sites do send back funds to the deposit address the thing is you could have included it in your complaint telling them the despite was from FTX so they should returned funds to your new address instead of old deposit address. To me I can't apportioned blames to rollbits and thier team of operation for their actions, sometimes they are trying to make sure it wasn't a scam attempt since most people can literally break some account and get rides of the funds with another address.
As of now I've been thinking of this but, the entire time I expected to come back to Rollbit with my money back in my Rollbit wallet. I didn't know this would happen, had I known I would've said something about it before it did. This is my first time ever having any trouble with an online casino too. I really wish I knew about this outcome being a possibility and saying this prior. All I can prove to them now is the situation but Idk if that changes anything sadly. I just feel so sad thinking about this and it's been taking so much time of my day away. Everytime I try to calm down I just keep realizing about this situation immediately after I couldn't even sleep last night until almost 3 am. |
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First of all, you made a mistake in the very beginning. It is always wrong to directly transfer funds between exchanges and other services like gambling, mining pools etc... Why did it have to be sent there too?
The company that used this address can verify that no money was stolen or anything either, I assume that they are willing to do a meeting with Razer as well to verify this.
Man, @holydarkness gave you the most likely explanation, of why the money was sent to the address from which the last deposit came. Obviously, there was a reason why they insisted on KYC and all checks, and their decision was not to risk further with AML. Will repost again IIRC, many casinos established a rule when someone was suspected to do an AML and prove their source of income [which are not from ML activities], they can only withdraw to their deposit address, let's call it a second layer of prevention against AML.
Dude bitcoin is literally raising so much right now I feel so fucking sad about this. I beg for this situation to be fixed man  I would say that as far as Rolbit is concerned, your case is closed. The money was returned from their side, and it is certain that they will not send money again. Sorry for your loss, but you must accept that.
Its just really messed up since I worked hard to earn this cash. btw. Is gambling really hard-working? How come the "very beginning" mistake is wrong? I am confused here. Is it against the rules of all gambling sites or something? I also didn't know the company was using FTX wallets at the time, the company put my money that I earned in BTC and I deposited using their wallet to rollbit (I shouldve just used my exodus, but I didn't think much at all I just trusted both wallets and I made the decision to use rollbits) Until now I assumed based upon reading the explanation that only the money sent that I deposited from the company to Rollbit ($2,498) should've been sent back even though the other 1.7k which wasn't involved with that address was also sent back. I understand now I guess As for the last quote, I didn't gamble to win any of this cash. I worked hard through buying and selling rollbot nfts as well as buying and selling on other websites. I don't like taking risks it's not something I like to do. It took a couple of months to actually get that far(I had more but I gave it to a friend to help his rent debt in late 2021) I started with my initial investment of around $2k on Rollbot NFTs. This is probably the worst way i've ever lost money and it's just unfair to me. I can understand why I'm not allowed to come back to their site even though it's still extremely dumb in the end that I stopped breaking a long while before the kyc lock when I realized, (but however still a serious rule that should have been taken seriously) but the way I lost my hard earned money here is just extremely stupid my life is literally becoming more ruined by this with not only the time spent stressing here rather than college but now I have to tell my friend to wait even longer before I can repay him which is sad man. |
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[...] went through a Google Meeting with SmokeyLisa to ensure that It was me who was verifying and then the Rollbit Team did a deep investigation on my account and my money to ensure that I wasn’t laundering any money or breaking the rules of the website
[...]
I've give your explanation a thorough reading, the above part I snipped from the rest probably explains how and why this thing happened to you. In fact, I was going to ask about it in case you didn't explain it first. IIRC, many casinos established a rule when someone was suspected to do an AML and prove their source of income [which are not from ML activities], they can only withdraw to their deposit address, let's call it a second layer of prevention against AML. I'm not sure if Razer will do anything about it, given the fund already went through and it's a rule of AML, but I'll send Razer a PM, see if there's anything he can do. This is quite sad honestly and knowing how horrible my bad luck has been since 2023 I won't be surprised if I can't get it back but this is just fucked up, I did literally nothing wrong to deserve getting my money taken like this and I've been loyal with Rollbit for years and now everytime I think of them I feel sad. I trusted them and now I'm basically banished over a small mistake and my hard earned money is now gone because of the genuine unfairness of this situation here I'm not sure if this helps but here is some extra information for the situation Rollbit hasn’t stated any reason for their investigation but based upon the situation and their specific questions they asked me I believe those reasons as to why it happened. I've lived in the same house and always accessed Rollbit from the accounts creation to this day using the same 2 IP addresses. (up until recently where I started logging in using both my original IP addresses and my School Computers IPs at UNLV) I still have access to one of the PCs I've used and can log in from there. All of these IP addresses that have been used to log onto my Rollbit account are from North Las Vegas, Nevada within a few miles of each other (excluding the school addresses but they are still from las vegas nevada) During the Google Meeting I screenshared and quickly accessed the account where I deposited my funds from to Rollbit (which was from the website) and I verified by showing my face legal ID and my school ID if anyone were to do fraud or illegal laundering they wouldn't connect their real life self to it. The $1.7k that wasn't sent from that FTX wallet address was also sent there back to that address. This money was also completely unrelated to the $2,498 that was deposited from that address onto Rollbits website, so I'm wondering even if this was the case, what about this money that was unrelated to the FTX wallet? Why did it have to be sent there too? The company that used this address can verify that no money was stolen or anything either, I assume that they are willing to do a meeting with Razer as well to verify this. The exodus address that I kept mentioning that was my main wallet () has been used since the start of the account on Rollbit during late 2021 and I still use it to this day in 2023. There are many past transactions both on my Rollbit account and the other website that I used to deposit to Rollbit where money is sent to my exodus address many times prior to the start of July 2022. I still have the history of this same transaction during July 2022 as well under this account which can be provided again. This alone should prove that I am the original owner of both the Rollbit and the company account from which the money was coming from to deposit at Rollbit. This should also prove that this exodus wallet address is an acceptable address to send and I'm willing to provide the proof as well to reshow. Its just really messed up since I worked hard to earn this cash. I've literally done nothing wrong to deserve losing it and now this is a time where I need the money to pay back a friend and for college and I literally feel like im treated like a garbage bin from Rollbit after all this and honestly idk what to say anymore. I just truly hope that Razer is willing to realize that I'm just a college kid who needed this money and now that I can't get my hard earned money back it is just making my life alot more difficult here. It's already very stressful enough to be banned off their website and then banned off their discord(Benji said so, I just left the server after because I wasn't allowed to come back) after telling me that I was allowed to use their Discord but not their site since I cared about Rollbit but so far I feel like I'm being treated no better than someone who actually did laundering or gambled to earn their money illegally. I feel like I was robbed out of all the hard work and effort I made in not only earning the $5k+ but I also feel robbed out of the time I spent caring for the community and websites progression overall. When I was being investigated I thought I would be allowed to come back, so I was hyped to start investing in their NFTs as well but because of this I can't even do that either anymore without using a third party with "gas fees" (OpenSea or whatever). Before this whole experience I thought of Rollbit far better, whenever being reminded of Rollbit all I had was good times and memories with the website and community but after this whole incident I feel the exact opposite, it just feels so unreal like a nightmare man. And I was loyal here for years too and this happens to me of all people.
Dude bitcoin is literally raising so much right now I feel so fucking sad about this. I beg for this situation to be fixed man |
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Please be sure to read the full thing before replying or else you may get lost reading it. Apologies for being unclear. I deposited $2.5k using a companies hot wallet, and they were partnering with FTX. I was KYC locked when withdrawing after during July 2022 and during October 2023 (1 year and 3 months later) I verified KYC and went through a Google Meeting with SmokeyLisa to ensure that It was me who was verifying and then the Rollbit Team did a deep investigation on my account and my money to ensure that I wasn’t laundering any money or breaking the rules of the website I was proven that I didn’t launder any money or exchange crypto or other rule breaking stuff. However, I was banned from Rollbits Website for previously logging in using rollbit.com instead of rollbot.com from over a year and a half ago which was something I’ve admitted to first thing. However, I did NOT earn my money from gambling, I’ve earned a lot of money back then and Rollbit was the foundation of it. I started buying and selling NFTs(which is allowed for USA) and later came to trade and buy and sell on other websites. This was why I was allowed to receive my money, we just had to prove that I wasn’t a launderer or thief or crypto exchanger, etc Also please keep in mind I had an additional almost $1.7k on Rollbit prior to this. The issue lies here. After their investigation was completed, Razer just randomly sent the money back to the depositing address. We had no discussion, No talk or confirmation to send it to this address. It just randomly happened. It’s just completely fucked up considering how long ago my last deposit was (1 year and 3 months) and the amount of money ($5,300 USD due to inflation. We should’ve had a discussion on where the money should’ve been sent to considering all of these factors. Also, I already proved to the Community Manager how this money was deposited days prior back in our google meeting session, so this should’ve been noted that I had no control of this address and that it was a companies address. In this same google meeting as well as when I answered one of their questions I’ve stated that my exodus wallet was my main address, and Ive stated within my answer that my main address was from exodus showing the address multiple too once via google meeting and once via chat. so this should’ve also been noted that this I’ve contacted the company thinking I’d get my money back from there but they confirmed to me that they used FTX and that they can no longer access this wallet. I really hope that everyone reading understands the same feelings as this is just completely unfair for me. I was going to use this money to pay back a friend, focus on college and continue my life but it’s now lost for literally no reason and it sucks that it happened like this Rollbit has always been a great company. Despite what alot of people say here, NO they are not scammers. Rollbit is not a fraud site they are not evil. I’ve been with them for years and despite my recent experience I can still verify that they are great people. It just fucking sucks that I have to lose so much of my hard earned money for literally no reason randomly and I’m hoping that Razer can realize how fucked up this is and fix this situation. Here is the lost address with my money on it, which you can view https://blockchair.com/bitcoin/address/33FVJ3A8FEEmbwCLgYbbZw6zFzyNon4NnDIf Razer responds, I’ll send him a private message with the proof that this can’t be accessed by anyone. I will make sure to record and refresh the proof since screenshots can be faked. |
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I wanna speak to Razer privately about my situation
^Important, if you ever see this Razer, please I beg you to fix my situation. I needed this money to pay back a friend $2.6k and use to eventually pay for college. Since I value my Rollbit account just as much as my money, I already feel hurt well enough that my Rollbit account is banned but I'm aware that the moderation is my fault so it is what it is. But to have my money basically lost for no reason hurts so much. Rollbit was the starting foundation of how I earned money online by buying and selling NFTs and later advanced to more buying and selling online and I was happy to be a loyal member of the community for 2 years and I'm still grateful that I found your site. Even then, my hard earned cash was basically lost for no reason, I didn't do anything wrong to deserve losing it and I genuinely feel awful about it thinking about it constantly as it could've really improved my life at this moment. Stressing about this situation every second of the day has affected my learning in college so I've been trying to get my mind off this as of now but it hasn't been working well. Please understand the importance of why I needed to get my money back. If I can’t get it back my life will be a lot more difficult and stressed for literally no reason. Please help me! I don’t want to call Rollbit “scammers” as that’s the wrong word. They are amazing people and calling them scammers is wrong. However though, the owner of the website has sent my money to the “depositing address” which was an FTX address that can no longer be accessed by anyone I believe. This was my hard work and it’s lost now. I was KYC locked for 1 year and 3 months so I verified and then all this happens. I never told him to send it there, we had no discussion about where my Rollbit funds would be sent to, and considering it was over a year since the deposit he should’ve talked to me before doing this. Why did this not at least happen? It just all randomly happened after an investigation into my account was completed, but considering how old the last deposit was(1 year, 3 months) and the amount ($5,200+) considering all this, We should’ve had a discussion about which address to send the money to instead of just doing this completely randomly. I feel fucked over and sad since I was completely loyal to Rollbit from 2021 - 2023, two years. I’ve literally done nothing wrong to deserve losing my money and it’s just fucking tossed away like this.  Just why? I feel so fucking heartbroken and sad just why all this pain man. I’m in college and I have to worry about this like whyyy.
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