Rollbit has literally has thrown my money away, sending it to an FTX address

[ineedhelpplease]

[...]

In the meantime, do not give up on this. The way rollbit handled this was incorrect and you must fight to get the issue resolved ... The way you must do that is to prove and force Rollbit to admit that they did not handle this situation appropriately so that they rectify the issue.

Umm... what?

What part are you misunderstanding?

If RollBit rejected the user's business and did not confirm the user's receiving address for the reimbursement, and then sent it to a dead address, that is 100% at the fault of Rollbit, and "ineedhelpplease" should fight to prove that, make Rollbit admit it, and make them pay for their mistake.

This is a stupid process to not even confirm with the user that the address is one that is in their control, and to force them into issues with their custodial wallet provider by trying to request the funds from the same address that wasn't the user's to begin with.

Don't call that a stupid process, it's a policy and every company has a way of doing things which can save guide their own action, and beside what's most stupid is to make a direct deposit from an exchange account to another centralized account, even if it is not for such a case, some things could really be taken into consideration before taking an action, even if the FTX was still to be active and account accessible by users, their could have still be a possibility that the users wallet for sending out coin is not the same as of receiving most exchanges make use of the cold wallet for payout and other wallet for receiving the OP should have also taught about this before sending out coin from an exchange.
 
As others have explained above, the casino did nothing wrong by sending out the payment to address the credit to their account. For something that took time, aside from the AML verification issue, for the casino to be sure that who they are still dealing with is the owner of the account, it's right for them to return the fund back to where it was deposited, from which they believe only the right owner will have access to it.
 
The Op made a huge mistake by not reminding the casino about receiving addresses when the issue was getting to the resolution stage. He should have informed the person in charge of the issue to allow him to choose where he wants to be paid, but I doubt if such requests could have even been accepted.

The part I called stupid is sending coins to someone's address address after over a year without confirming with them that
1. The address is correct.
2. If the address is in their control.

That is entirely stupid and therefore this loss is 100% at the fault of Rollbit for not communicating or confirming properly.

If Rollbit said
"We will send the coins to the address it came from, please confirm before we go ahead"

That one sentence would have prevented this whole thread and situation.

If they did say that and OP approved, then it is his fault. From what I am reading that is not the case.

I already agreed with the KYC/AML etc. part. The only part I disagreed with was sending coins to an address after a year without confirming the ownership of address. THAT, is stupid.

I'm not too good at this stuff but I hope you're right. I can confirm that I didn't approve of them sending to that address, it genuinely happened randomly with no discussion about anything of it. Razer never told me that I was banned from Rollbit either after he concluded the investigation, I had to log in first thinking it was over and then send him messages asking why and stuff. I have the chatlogs saved which I can share to you if you want (unedited, so it contains my email but its whatever)


This whole situation has caused me a ton of stress over the past few days. I keep checking this forum every hour to few hours hoping that this can finally be resolved. All this has made me not focus well on my math class so i’m gonna spend a lot more time focusing studying than be here. I have a quiz on Thursday and an exam next week I really hope to pass. I’ll still respond 1-3 times per day since withdrawals aren’t easy but i’ll be on a lot less for my own good starting now.

[BenCodie]

[...]

In the meantime, do not give up on this. The way rollbit handled this was incorrect and you must fight to get the issue resolved ... The way you must do that is to prove and force Rollbit to admit that they did not handle this situation appropriately so that they rectify the issue.

Umm... what?

What part are you misunderstanding?

If RollBit rejected the user's business and did not confirm the user's receiving address for the reimbursement, and then sent it to a dead address, that is 100% at the fault of Rollbit, and "ineedhelpplease" should fight to prove that, make Rollbit admit it, and make them pay for their mistake.

This is a stupid process to not even confirm with the user that the address is one that is in their control, and to force them into issues with their custodial wallet provider by trying to request the funds from the same address that wasn't the user's to begin with.

Don't call that a stupid process, it's a policy and every company has a way of doing things which can save guide their own action, and beside what's most stupid is to make a direct deposit from an exchange account to another centralized account, even if it is not for such a case, some things could really be taken into consideration before taking an action, even if the FTX was still to be active and account accessible by users, their could have still be a possibility that the users wallet for sending out coin is not the same as of receiving most exchanges make use of the cold wallet for payout and other wallet for receiving the OP should have also taught about this before sending out coin from an exchange.
 
As others have explained above, the casino did nothing wrong by sending out the payment to address the credit to their account. For something that took time, aside from the AML verification issue, for the casino to be sure that who they are still dealing with is the owner of the account, it's right for them to return the fund back to where it was deposited, from which they believe only the right owner will have access to it.
 
The Op made a huge mistake by not reminding the casino about receiving addresses when the issue was getting to the resolution stage. He should have informed the person in charge of the issue to allow him to choose where he wants to be paid, but I doubt if such requests could have even been accepted.

The part I called stupid is sending coins to someone's address address after over a year without confirming with them that
1. The address is correct.
2. If the address is in their control.

That is entirely stupid and therefore this loss is 100% at the fault of Rollbit for not communicating or confirming properly.

If Rollbit said
"We will send the coins to the address it came from, please confirm before we go ahead"

That one sentence would have prevented this whole thread and situation.

If they did say that and OP approved, then it is his fault. From what I am reading that is not the case.

I already agreed with the KYC/AML etc. part. The only part I disagreed with was sending coins to an address after a year without confirming the ownership of address. THAT, is stupid.

I'm not too good at this stuff but I hope you're right. I can confirm that I didn't approve of them sending to that address, it genuinely happened randomly with no discussion about anything of it. Razer never told me that I was banned from Rollbit either after he concluded the investigation, I had to log in first thinking it was over and then send him messages asking why and stuff. I have the chatlogs saved which I can share to you if you want (unedited, so it contains my email but its whatever)

Yeah, that's what I had understood and why I said you should fight for it. Not sure why that was so hard to understand for holydarkness. I'll keep an eye on this thread and I hope that you're able to get compensated for this stupid mistake. I would be pretty pissed off if a company just decided to send my money to a bankrupt, defunct and fraudulent company...or to a wallet that they could have very easily ensured was not accessible.

[holydarkness]

OP, this post is to reply your posts above, universally.

First, you can "bypass" that 5 minutes per post restriction by replying everybody in single post instead of multiple consecutive posts. I'll give you an example of replying to multiple user in one post, with this post. In fact, I encourage you to do so. Consecutive posts are... frowned by moderators.

Second, to be sure we're on the same page. By "company", you're meaning to say you're working as a staff in a crypto platform, and you send your fund to rollbit from their wallet? Were you sending it yourself, or were you meaning to say you asked their financial department to send your salary to your rollbit address?

Third, I understand correctly that you got restricted since last year, were requested to do KYC since July 2022, and submitted it just around this time of the year because you think you can do it later when you needed it and you want that fund to be stored there as an emergency cash? On a gambling platform that restrict access to those fund and requested KYC?

Fourth, you were not asked or at the very least shown the withdrawal form where you can see the withdrawal address? There's no form where you're asked how much you want to withdraw etc, everything went straightforwardly: you deposited, tried to withdraw right after, got locked, one year later you perform KYC, and that withdrawal request you submitted since last year got processed, with the same amount and address?

Umm... what?

What part are you misunderstanding?

If RollBit rejected the user's business and did not confirm the user's receiving address for the reimbursement, and then sent it to a dead address, that is 100% at the fault of Rollbit, and "ineedhelpplease" should fight to prove that, make Rollbit admit it, and make them pay for their mistake.

Considering the fact that it's probably their SOP for enhanced security [and probably govt. compliance] for suspected fund of ML, that the same practice also performed by other casino, and thus the fund was already sent out of their "pocket", how do you propose rollbit knows it's a "dead" address? That it's no longer accessible purely because OP waited more than one year to perform KYC?

[holydarkness]

OP, this post is to reply your posts above, universally.

First, you can "bypass" that 5 minutes per post restriction by replying everybody in single post instead of multiple consecutive posts. I'll give you an example of replying to multiple user in one post, with this post. In fact, I encourage you to do so. Consecutive posts are... frowned by moderators.

Second, to be sure we're on the same page. By "company", you're meaning to say you're working as a staff in a crypto platform, and you send your fund to rollbit from their wallet? Were you sending it yourself, or were you meaning to say you asked their financial department to send your salary to your rollbit address?

Third, I understand correctly that you got restricted since last year, were requested to do KYC since July 2022, and submitted it just around this time of the year because you think you can do it later when you needed it and you want that fund to be stored there as an emergency cash? On a gambling platform that restrict access to those fund and requested KYC?

Fourth, you were not asked or at the very least shown the withdrawal form where you can see the withdrawal address? There's no form where you're asked how much you want to withdraw etc, everything went straightforwardly: you deposited, tried to withdraw right after, got locked, one year later you perform KYC, and that withdrawal request you submitted since last year got processed, with the same amount and address?

For #1 I see now, I was thinking of that a little but I haven’t used these type of forums in a very long time but I suppose I can try learning how to use the quotes feature for responding to multiple posts.

#2 Apologies for the confusion, I was a seller at an online marketplace and the company/owners partnered with FTX and used their hot wallets. I deposited the money from the items I sold onto Rollbit(
(this money was also originally built up from buying and selling Rollbot NFTs) Usually I just either used exodus or rollbit to withdraw, since I trusted both equally it didn’t really matter to me to think where to withdraw to. Unfortunately the company used FTX wallets at the time which we know what happened.

#3 Yeah, for quite some time now I was pretty grateful of the lock. I’ve heard of stake.com stories where people get locked with thousands or tens of thousands of dollars so at a time where they needed the money they KYC verified or appealed idk. It’s cool how it’s basically helpful in the long run even though it may seem disadvantaging short term. I was thinking the same whenever I needed my money from verifying KYC. I was hoping one day a Rollbit staff member would confirm that I can get my funds stuck in “Pending” retrieved to me along at the same time where I needed money so it just seemed like the perfect time to verify.

I’ve also heard of other gambling sites such as FortuneJack stealing the KYC money if it’s been stuck for over a year however, I’m grateful Rollbit never did this to me at least.

For #4 I had a bit of a difficult time reading but yeah I believe you are correct except the last part. Razer did reverse the pending transaction thankfully after the investigation was completed. But he sent all of my money back including my almost $1.7k which was never involved with this depositing address to my most recent depositing address without confirming to me or discussing or anything. No notice until after it was done.

[I fixed your quote]

I didn't mean to be rude, but you do aware that this entire inconvenience can be avoided if you perform the KYC right when asked? Instead of one year and three months later? That way, when they send the fund to the originating address, the whole FTX fiasco are yet to affect anyone. May I know the reason behind this delay? It's very counterproductive, IMO, especially with "not your key not your coin" tagline.

In regards to point number 4, to further clarify, during the time they asked for KYC, your withdrawal request was stuck in "pending", got them reversed and returned to your account balance after you cleared KYC, and then...? Were you requesting a new withdrawal or were they initiating the fund transfer without you asking for it?

For the first question could you clarify it? Since it’s confusing to me.

If you're referring to the post under the horizontal break, it's not a question for you. I replied to both you and BenCodie in single post, marked it with hr break to give more clarity.

[BitcoinGirl.Club]

this 5 minute per post rate limit is quite annoying. Tried responding to everyone here earlier today but I wasn’t able to lol.

I don't give blame to you for this. You are new to this forum so you are not aware of how to use it. The newbie limit is to protect the forum from spammers. It's there for a reason. There is a rule that you can not make multiple posts in a row which means until a new post by others, you can not make a new posts. So to reply everyone you can just use one post. All you do is edit the posts and add your response until a new post made by anyone else.

Considering the fact that it's probably their SOP for enhanced security [and probably govt. compliance] for suspected fund of ML, that the same practice also performed by other casino, and thus the fund was already sent out of their "pocket", how do you propose rollbit knows it's a "dead" address? That it's no longer accessible purely because OP waited more than one year to perform KYC?

The difference is the timeline was not a day or two but it was 15 months [if I read it correctly yesterday]. It's a very long time to check if someone's belonging is still in their possessions before sending it back to them.

[ineedhelpplease]

OP, this post is to reply your posts above, universally.

First, you can "bypass" that 5 minutes per post restriction by replying everybody in single post instead of multiple consecutive posts. I'll give you an example of replying to multiple user in one post, with this post. In fact, I encourage you to do so. Consecutive posts are... frowned by moderators.

Second, to be sure we're on the same page. By "company", you're meaning to say you're working as a staff in a crypto platform, and you send your fund to rollbit from their wallet? Were you sending it yourself, or were you meaning to say you asked their financial department to send your salary to your rollbit address?

Third, I understand correctly that you got restricted since last year, were requested to do KYC since July 2022, and submitted it just around this time of the year because you think you can do it later when you needed it and you want that fund to be stored there as an emergency cash? On a gambling platform that restrict access to those fund and requested KYC?

Fourth, you were not asked or at the very least shown the withdrawal form where you can see the withdrawal address? There's no form where you're asked how much you want to withdraw etc, everything went straightforwardly: you deposited, tried to withdraw right after, got locked, one year later you perform KYC, and that withdrawal request you submitted since last year got processed, with the same amount and address?

For #1 I see now, I was thinking of that a little but I haven’t used these type of forums in a very long time but I suppose I can try learning how to use the quotes feature for responding to multiple posts.

#2 Apologies for the confusion, I was a seller at an online marketplace and the company/owners partnered with FTX and used their hot wallets. I deposited the money from the items I sold onto Rollbit(
(this money was also originally built up from buying and selling Rollbot NFTs) Usually I just either used exodus or rollbit to withdraw, since I trusted both equally it didn’t really matter to me to think where to withdraw to. Unfortunately the company used FTX wallets at the time which we know what happened.

#3 Yeah, for quite some time now I was pretty grateful of the lock. I’ve heard of stake.com stories where people get locked with thousands or tens of thousands of dollars so at a time where they needed the money they KYC verified or appealed idk. It’s cool how it’s basically helpful in the long run even though it may seem disadvantaging short term. I was thinking the same whenever I needed my money from verifying KYC. I was hoping one day a Rollbit staff member would confirm that I can get my funds stuck in “Pending” retrieved to me along at the same time where I needed money so it just seemed like the perfect time to verify.

I’ve also heard of other gambling sites such as FortuneJack stealing the KYC money if it’s been stuck for over a year however, I’m grateful Rollbit never did this to me at least.

For #4 I had a bit of a difficult time reading but yeah I believe you are correct except the last part. Razer did reverse the pending transaction thankfully after the investigation was completed. But he sent all of my money back including my almost $1.7k which was never involved with this depositing address to my most recent depositing address without confirming to me or discussing or anything. No notice until after it was done.

[I fixed your quote]

I didn't mean to be rude, but you do aware that this entire inconvenience can be avoided if you perform the KYC right when asked? Instead of one year and three months later? That way, when they send the fund to the originating address, the whole FTX fiasco are yet to affect anyone. May I know the reason behind this delay? It's very counterproductive, IMO, especially with "not your key not your coin" tagline.

In regards to point number 4, to further clarify, during the time they asked for KYC, your withdrawal request was stuck in "pending", got them reversed and returned to your account balance after you cleared KYC, and then...? Were you requesting a new withdrawal or were they initiating the fund transfer without you asking for it?

For the first question could you clarify it? Since it’s confusing to me.

If you're referring to the post under the horizontal break, it's not a question for you. I replied to both you and BenCodie in single post, marked it with hr break to give more clarity.

I thought I posted the reason behind the delay at least 1-3 times here prior. This was also a question rollbit actually asked me too. I remember being told by a Rollbit staff member that they couldn’t reverse the Pending withdrawal transaction meaning according to him it was forced as soon as i KYC verified (unless i was reading or remembering wrong which I remember talking to friends about it from back then too so most likely not) It made zero sense to me how they could stop a pending transaction and yet not reverse it. I asked them every once in a while if it could be reversed after. I was sad about the potential $2,250 loss at the time and this was my biggest concern throughout the ticket

As for the question, they did it without me doing any requests. I expected it to stay on my rollbit balance the whole time in the end. Their withdrawal of funds was completely random I never even requested to withdraw either prior. I have the chat logs to back it up too if you need it

[holydarkness]

Considering the fact that it's probably their SOP for enhanced security [and probably govt. compliance] for suspected fund of ML, that the same practice also performed by other casino, and thus the fund was already sent out of their "pocket", how do you propose rollbit knows it's a "dead" address? That it's no longer accessible purely because OP waited more than one year to perform KYC?

The difference is the timeline was not a day or two but it was 15 months [if I read it correctly yesterday]. It's a very long time to check if someone's belonging is still in their possessions before sending it back to them.

Wouldn't that go a bit toward counterproductive in AML? Moving away from OP's case for a few seconds, let's assume a fund by an user was a tainted fund, with full intention to ML, but backed with good preparation to pass SoW verification. When he got his fund temporary held by Rollbit or other platforms and investigated [and passed it], all he need to do is wait for one year and claimed that he's no longer has access to the originating address, provide a new address, and the tainted fund are now clean.

Or, if we want to take other scenario [not saying that this is what happened to OP as I don't know what document OP submitted, this illustration is purely for the sake of discussion], when someone caught for ML activity, they can wait for a year, then do the SoW level KYC. The platform asked for bank statement for the last couple of months, they submitted the already prepared bank statement which they have 1+ year to tailor, and once verified, proceed to above step. They didn't do the verification right away when it was asked because if they submitted it at that time, the documents might give a different result.

I thought I posted the reason behind the delay at least 1-3 times here prior. This was also a question rollbit actually asked me too. I remember being told by a Rollbit staff member that they couldn’t reverse the Pending withdrawal transaction meaning according to him it was forced as soon as i KYC verified (unless i was reading or remembering wrong which I remember talking to friends about it from back then too so most likely not) It made zero sense to me how they could stop a pending transaction and yet not reverse it. I asked them every once in a while if it could be reversed after. I was sad about the potential $2,250 loss at the time and this was my biggest concern throughout the ticket

As for the question, they did it without me doing any requests. I expected it to stay on my rollbit balance the whole time in the end. Their withdrawal of funds was completely random I never even requested to withdraw either prior. I have the chat logs to back it up too if you need it

I correctly summarize that the reason you delayed it is because you've been told that once you passed the KYC, the fund will automatically be processed and can not be reversed back to a balance in your account? And you changed your mind, the fund you were initially ready to withdraw are now planned to be emergency cash?

[ineedhelpplease]

Considering the fact that it's probably their SOP for enhanced security [and probably govt. compliance] for suspected fund of ML, that the same practice also performed by other casino, and thus the fund was already sent out of their "pocket", how do you propose rollbit knows it's a "dead" address? That it's no longer accessible purely because OP waited more than one year to perform KYC?

The difference is the timeline was not a day or two but it was 15 months [if I read it correctly yesterday]. It's a very long time to check if someone's belonging is still in their possessions before sending it back to them.

Wouldn't that go a bit toward counterproductive in AML? Moving away from OP's case for a few seconds, let's assume a fund by an user was a tainted fund, with full intention to ML, but backed with good preparation to pass SoW verification. When he got his fund temporary held by Rollbit or other platforms and investigated [and passed it], all he need to do is wait for one year and claimed that he's no longer has access to the originating address, provide a new address, and the tainted fund are now clean.

Or, if we want to take other scenario [not saying that this is what happened to OP as I don't know what document OP submitted, this illustration is purely for the sake of discussion], when someone caught for ML activity, they can wait for a year, then do the SoW level KYC. The platform asked for bank statement for the last couple of months, they submitted the already prepared bank statement which they have 1+ year to tailor, and once verified, proceed to above step. They didn't do the verification right away when it was asked because if they submitted it at that time, the documents might give a different result.

I thought I posted the reason behind the delay at least 1-3 times here prior. This was also a question rollbit actually asked me too. I remember being told by a Rollbit staff member that they couldn’t reverse the Pending withdrawal transaction meaning according to him it was forced as soon as i KYC verified (unless i was reading or remembering wrong which I remember talking to friends about it from back then too so most likely not) It made zero sense to me how they could stop a pending transaction and yet not reverse it. I asked them every once in a while if it could be reversed after. I was sad about the potential $2,250 loss at the time and this was my biggest concern throughout the ticket

As for the question, they did it without me doing any requests. I expected it to stay on my rollbit balance the whole time in the end. Their withdrawal of funds was completely random I never even requested to withdraw either prior. I have the chat logs to back it up too if you need it

I correctly summarize that the reason you delayed it is because you've been told that once you passed the KYC, the fund will automatically be processed and can not be reversed back to a balance in your account? And you changed your mind, the fund you were initially ready to withdraw are now planned to be emergency cash?

For verification, I never submitted any kind of documents. I just submitted my legal ID and then completed an interview with SmokeyLisa. Their interview was nothing of much they just asked some questions and made me log in and out and asked specific stuff to verify it was me.

Yeah, what made me delay the KYC was when I was told that there was nothing they could do to revert the transaction. So I waited and started thinking positively of the situation everytime I thought about it. The stories of people unlocking KYC to use their money when they needed it most was one way I thought of it as and it really helped me think better of the situation knowing one day by time I was told that they could do something I would need the money by then. So for the whole time I was hoping by time a Rollbit employee confirmed that they could do something about the pending situation I could use the money as emergency funds. I asked them in early October if they could do something about it and they said they could, and since it was at a time where I needed money I verified, it was basically perfect timing for me. I was just simply worried the whole time about how I could’ve lost $2,250 like that after completing my KYC which was the reason as to why I never KYC verified.

[holydarkness]

For verification, I never submitted any kind of documents. I just submitted my legal ID and then completed an interview with SmokeyLisa. Their interview was nothing of much they just asked some questions and made me log in and out and asked specific stuff to verify it was me.

Yeah, what made me delay the KYC was when I was told that there was nothing they could do to revert the transaction. So I waited and started thinking positively of the situation everytime I thought about it. The stories of people unlocking KYC to use their money when they needed it most was one way I thought of it as and it really helped me think better of the situation knowing one day by time I was told that they could do something I would need the money by then. So for the whole time I was hoping by time a Rollbit employee confirmed that they could do something about the pending situation I could use the money as emergency funds. I asked them in early October if they could do something about it and they said they could, and since it was at a time where I needed money I verified, it was basically perfect timing for me. I was just simply worried the whole time about how I could’ve lost $2,250 like that after completing my KYC which was the reason as to why I never KYC verified.

Ok, I gave your entire posts here another thorough read.

I previously dismissed your claim of not knowing why they asked for KYC because you initially sure it was for AML, and I thought you came to that conclusion from the document you submitted to them [SoW]. Assume what you said is the whole story here, given they just asked for ID and asked you to verify the ownership through logging in, I think it's safe to say it was not due to AML prevention kicking in.

However... as it turns out, the reason why they send it to your initial address is simply because it's a "pending" transaction from a year ago, being held there by a KYC requirement, and once the KYC passed, that transaction got processed and went through. I  missed one details, though, I thought it's there on your posts, but [sorry to say, I mean no offense] I am not that interested to re-read the entire thread, so I'll just ask, you did not ask to cancel this pending transaction anytime, be it in writing with their live support, email, discord, and others, or during the interview?

[...]

The entire time I was expecting to come back to Rollbit with my money in my Rollbit wallet after their investigation was completed and for a moment I even thought they were done (and didn’t inform me about my suspension) so I posted on their discord chat out of happiness only to log in and see that I was banned from their site with at the time with no context. Had I known that Rollbit would’ve sent it back to my depositing address I would’ve been telling them immediately the whole time. I had no clue this was going to happen and I wish that I knew the possibility of this prior.

By the way, the reason you're being banned this time is probably because you're accessing from prohibited jurisdiction. You're a current resident of Las Vegas, Nevada; USA is one of their restricted teritories.

[BenCodie]

Umm... what?

What part are you misunderstanding?

If RollBit rejected the user's business and did not confirm the user's receiving address for the reimbursement, and then sent it to a dead address, that is 100% at the fault of Rollbit, and "ineedhelpplease" should fight to prove that, make Rollbit admit it, and make them pay for their mistake.

Considering the fact that it's probably their SOP for enhanced security [and probably govt. compliance] for suspected fund of ML, that the same practice also performed by other casino, and thus the fund was already sent out of their "pocket", how do you propose rollbit knows it's a "dead" address? That it's no longer accessible purely because OP waited more than one year to perform KYC?

Where the address is from/who controls the address (or, source of funds) should actually be one of the questions asked during a KYC process, especially if they are suspecting the user of violating AML.

That aside,

how do you propose rollbit knows it's a "dead" address?

That is exactly my point. They don't know, and therefore they should ask before sending someone's hard earned money to potentially, the oblivion. 

Why wouldn't a company confirm that the address that they are sending the funds back to is valid and owned by the user, especially after more than one year? People lose their wallets, people forget their passwords, people withdraw from exchanges...just assuming that after 1 year the same wallet is still accessible for that same person is irresponsible at best.

That it's no longer accessible purely because OP waited more than one year to perform KYC?

What difference does it make when the person does KYC? You are asking them to sacrifice their personal and sensitive information to get their own money back. To some people, that is such an untrustworthy act, that wagering this information for the chance to get your money back might seem less worth it than the money.

Circumstances also change. Maybe the OP's circumstances changes and now he values the money enough to give his information. Whether that is the reason or not, it is his money that the company is holding for "verification" purposes. At no point does this money actually belong to the company. If he gives the information requested 1 year, 5 years, or 20 years later, the company owes the money to the user they held it from, and are obligated to giving the full amount back if the user met the requirements asked of them.

Do you disagree?

[holydarkness]

Where the address is from/who controls the address (or, source of funds) should actually be one of the questions asked during a KYC process, especially if they are suspecting the user of violating AML.

That aside,

how do you propose rollbit knows it's a "dead" address?

That is exactly my point. They don't know, and therefore they should ask before sending someone's hard earned money to potentially, the oblivion. 

Why wouldn't a company confirm that the address that they are sending the funds back to is valid and owned by the user, especially after more than one year? People lose their wallets, people forget their passwords, people withdraw from exchanges...just assuming that after 1 year the same wallet is still accessible for that same person is irresponsible at best.

That it's no longer accessible purely because OP waited more than one year to perform KYC?

What difference does it make when the person does KYC? You are asking them to sacrifice their personal and sensitive information to get their own money back. To some people, that is such an untrustworthy act, that wagering this information for the chance to get your money back might seem less worth it than the money.

Circumstances also change. Maybe the OP's circumstances changes and now he values the money enough to give his information. Whether that is the reason or not, it is his money that the company is holding for "verification" purposes. At no point does this money actually belong to the company. If he gives the information requested 1 year, 5 years, or 20 years later, the company owes the money to the user they held it from, and are obligated to giving the full amount back if the user met the requirements asked of them.

Do you disagree?

Though the idea you propose is not without merit, especially for totally innocent customer who will probably lost their fund when this kind of scenario happened, I have to disagree for the same reason I gave to BGC on #37.

Two things that probably worth adding, normal users during normal situation will tend to try to solve their KYC issue as soon as possible, so this whole cluster mess can [and probably will] be avoided. And two, regarding sacrificing their personal and sensitive information, KYC is part of the ToS they agreed, that platforms can ask it whenever they deemed it necessary. Thus, as they've agreed that they can be "subjected" to a "random" KYC, there should be no reason to feel like they're wagering their sensitive information for a chance to get their money, they sign themselves up with the full awareness of this clause, not to mention that it doesn't need to be a wager if they do it in time.

The scenario here, where the fund went to oblivion, is simply because the user dragged their KYC, and losing control of their own wallet. Wouldn't that mostly the user's fault then? To prolong the KYC and to lose their keys or access to their wallet. Suppose they clear the KYC within weeks [if not days], they'll most likely still have access to their wallet. And suppose they lost access to their wallet... how is this not the user's fault and carelessness?

Simplified, what I tried to argue, as they've agreed to KYC, why bother dragging it for over than a year, with a chance of losing the access of their wallet and got their fund delivered to a "dead" address, while they know it's an inevitable process once asked [the request will still be there an hour later, tomorrow, or the next decade] and they have nothing to hide? Granted, it's inconvenient, I myself will mostly shy away from KYC if I can, but when I agreed to it when I enlist myself to something, and it's forced to me, I think I'll do it, given I have nothing to hide.

If I may reverse the situation though, do you disagree that it'll be risky for a platform and probably expose themselves in abetting money laundering [and thus jeopardizing their license] because they go lenient with user by removing the second layer of AML policy and allow user to withdraw their fund to a different wallet, with consideration to the point I raised in #37?

[ineedhelpplease]

For verification, I never submitted any kind of documents. I just submitted my legal ID and then completed an interview with SmokeyLisa. Their interview was nothing of much they just asked some questions and made me log in and out and asked specific stuff to verify it was me.

Yeah, what made me delay the KYC was when I was told that there was nothing they could do to revert the transaction. So I waited and started thinking positively of the situation everytime I thought about it. The stories of people unlocking KYC to use their money when they needed it most was one way I thought of it as and it really helped me think better of the situation knowing one day by time I was told that they could do something I would need the money by then. So for the whole time I was hoping by time a Rollbit employee confirmed that they could do something about the pending situation I could use the money as emergency funds. I asked them in early October if they could do something about it and they said they could, and since it was at a time where I needed money I verified, it was basically perfect timing for me. I was just simply worried the whole time about how I could’ve lost $2,250 like that after completing my KYC which was the reason as to why I never KYC verified.

Ok, I gave your entire posts here another thorough read.

I previously dismissed your claim of not knowing why they asked for KYC because you initially sure it was for AML, and I thought you came to that conclusion from the document you submitted to them [SoW]. Assume what you said is the whole story here, given they just asked for ID and asked you to verify the ownership through logging in, I think it's safe to say it was not due to AML prevention kicking in.

However... as it turns out, the reason why they send it to your initial address is simply because it's a "pending" transaction from a year ago, being held there by a KYC requirement, and once the KYC passed, that transaction got processed and went through. I  missed one details, though, I thought it's there on your posts, but [sorry to say, I mean no offense] I am not that interested to re-read the entire thread, so I'll just ask, you did not ask to cancel this pending transaction anytime, be it in writing with their live support, email, discord, and others, or during the interview?

[...]

The entire time I was expecting to come back to Rollbit with my money in my Rollbit wallet after their investigation was completed and for a moment I even thought they were done (and didn’t inform me about my suspension) so I posted on their discord chat out of happiness only to log in and see that I was banned from their site with at the time with no context. Had I known that Rollbit would’ve sent it back to my depositing address I would’ve been telling them immediately the whole time. I had no clue this was going to happen and I wish that I knew the possibility of this prior.

By the way, the reason you're being banned this time is probably because you're accessing from prohibited jurisdiction. You're a current resident of Las Vegas, Nevada; USA is one of their restricted teritories.

Sorry for the confusion again but the withdrawal pending transaction that was pending for a year was reversed by Razer, it never went through. He did send it back to my depositing address after reversing the transaction (all without notifying me).

I've worried quite alot about the pending transaction and asked them to cancel the pending transaction plenty of times, live chat and google meeting.

Sorry for all the confusion again I tried to make it as clear as possible.

Yeah, for the ban I was only supposed to use rollbot.com instead of rollbit.com, I was stupid during late 2021 and early 2022 and usually accessed rollbit.com and gambled small amounts of cash sometimes, which is why I was banned. I realized it some time before I got KYC locked and stopped using it(Even though a big pop up box stating so appears every time I enter the website! I should've realized first thing), I forgot how long ago before though. I know that the ban was completely my fault, even though it is old, rules are still rules and should've been taken seriously.

[holydarkness]

Sorry for the confusion again but the withdrawal pending transaction that was pending for a year was reversed by Razer, it never went through. He did send it back to my depositing address after reversing the transaction (all without notifying me).

I've worried quite alot about the pending transaction and asked them to cancel the pending transaction plenty of times, live chat and google meeting.

Sorry for all the confusion again I tried to make it as clear as possible.

Yeah, for the ban I was only supposed to use rollbot.com instead of rollbit.com, I was stupid during late 2021 and early 2022 and usually accessed rollbit.com and gambled small amounts of cash sometimes, which is why I was banned. I realized it some time before I got KYC locked and stopped using it(Even though a big pop up box stating so appears every time I enter the website! I should've realized first thing), I forgot how long ago before though. I know that the ban was completely my fault, even though it is old, rules are still rules and should've been taken seriously.

Your post is ambiguous, please clarify, did the transaction got reversed by Razer [the withdrawal process got cancelled and you got the fund back into your rollbit account] after the KYC finished or any time during that KYC request, or did the transaction stays at processed status and once you did KYC, Razer sent it through with the detail as you previously submitted back in 2022? In short, was it reversed [cancelled and the amount reappear as your account balance] or was it not [got approved and processed as per the withdrawal request 15 months ago]?

[ineedhelpplease]

The first one, Razer cancelled the pending transaction and (before he sent the funds to the latest depositing address) the money was on my rollbit account

[holydarkness]

The first one, Razer cancelled the pending transaction and (before he sent the funds to the latest depositing address) the money was on my rollbit account

Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

[Rollbit Razer]

Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

Thanks for the heads up on this one!

This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage.

The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account.

Once our support picked the case back up, we noticed the KYC had been completed by a US individual.

This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US.

We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.

[ineedhelpplease]

Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

Thanks for the heads up on this one!

This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage.

The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account.

Once our support picked the case back up, we noticed the KYC had been completed by a US individual.

This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US.

We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.

Yes I’ve been completely honest about me being from the US and the stuff here, how long it’s been, that i’ve gambled a couple of times on rollbit.com instead of sticking to rollbot.com etc.

I’m confused as to why you had to do an investigation to see if I was from the USA when Before KYC verifying I literally admitted that I was from the USA and had gambled a few times but explained that the money earned wasn’t from gambling. Why investigate over something that i’ve admitted to before the verification?

I’ve contacted the service before doing anything such as worrying and they said and they used FTX. Please understand that I really needed this money. I needed to pay back my friend and pay for college and So far it just seems like i’m being treated like a bot and I get stressed over this situation way too much. $6K is a lot for me and where i’m at in life at the moment and it really hurts man


I worked hard for this money and the entire reason why I even deposited was because I trusted rollbit wholeheartedly.. Please man I don’t deserve to lose it and now I need it the most and I can’t access it because of this random stuff.

Please understand how much this is affecting my life. I actually needed the money

[holydarkness]

Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

Thanks for the heads up on this one!

This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage.

The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account.

Once our support picked the case back up, we noticed the KYC had been completed by a US individual.

This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US.

We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.

I am a bit unclear about this. So OP triggered AML flags, but he doesn't asked to provide AML verification documents?

[...]

I’m confused as to why you had to do an investigation to see if I was from the USA when Before KYC verifying I literally admitted that I was from the USA and had gambled a few times but explained that the money earned wasn’t from gambling. Why investigate over something that i’ve admitted to before the verification?

[...]

There's no harm in double checking things, right? Besides, I might be wrong, but being a USA citizen does not means you're banned from using their service, being a current resident of USA does. So, they probably checking if you're accessing from within US soils.

If you can help re-clarifying from your side for above question, you are not asked for specific document related to AML? You're just asked to provide ID and to log in and out of your account?

[ineedhelpplease]

Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

Thanks for the heads up on this one!

This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage.

The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account.

Once our support picked the case back up, we noticed the KYC had been completed by a US individual.

This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US.

We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.

I am a bit unclear about this. So OP triggered AML flags, but he doesn't asked to provide AML verification documents?

[...]

I’m confused as to why you had to do an investigation to see if I was from the USA when Before KYC verifying I literally admitted that I was from the USA and had gambled a few times but explained that the money earned wasn’t from gambling. Why investigate over something that i’ve admitted to before the verification?

[...]

There's no harm in double checking things, right? Besides, I might be wrong, but being a USA citizen does not means you're banned from using their service, being a current resident of USA does. So, they probably checking if you're accessing from within US soils.

If you can help re-clarifying from your side for above question, you are not asked for specific document related to AML? You're just asked to provide ID and to log in and out of your account?

Yeah I don't remember submitting any documents and they never told me anything about "AML" I didn't even know that was a thing until after I made this thread. I was told to do KYC, and completed it using my Legal ID. I then completed a google interview with SmokeyLisa, and then answered a couple of questions related to the transaction I believe.

I'm not even sure what an AML document either but I know that was all I did, never submitted any paper files or documents to them, just my ID and an interview and answered their questions.

[Lucius]

I needed this money to pay back a friend $2.6k and use to eventually pay for college. Since I value my Rollbit account just as much as my money, I already feel hurt well enough that my Rollbit account is banned but I'm aware that the moderation is my fault so it is what it is. But to have my money basically lost for no reason hurts so much... Please understand the importance of why I needed to get my money back. If I can’t get it back my life will be a lot more difficult and stressed for literally no reason. Please help me!

What you wrote sounds like the monologue of a gambling addict who gambled with the money he needed for his education and to pay back his debts. Without going into why they banned you, would it hurt you less if you lost your deposit gambling and now you have to find another way to pay your debts and education?

I don’t want to call Rollbit “scammers” as that’s the wrong word. They are amazing people and calling them scammers is wrong. However though, the owner of the website has sent my money to the “depositing address” which was an FTX address that can no longer be accessed by anyone I believe.

As far as this is concerned, I believe that you have a full right to be dissatisfied and to seek justice, because this is definitely stupid on the part of the casino, because how else can you describe that after such a long time, someone thinks it is right to return someone's coins to the address from which the deposit was made, without first contacting the client and asking for confirmation.

I don't know if there is anything in their TOS regarding that on the basis of which you could ask for a refund? Besides, can you prove that the address to which the coins were sent really belonged to FTX?