Changenow is an exchange. It's true that they have received those 10 ETH. But they have sent another cryptocurrency to the hacker.

I have a question for you.
If someone steals your money and buys a car with that, who should return the money to you? The car seller or the thief?

It only applies to coinbase transactions.
Bitcoin received in other transactions can be spent once it's received (even if the parent is still unconfirmed).


There's always the chance that a block is orphaned*.
The rule prevents miners from spending the bitcoin that has been generated in a block that may be orphaned.


*An orphan block is a block which has been mined successfully, but it's not accepted due to not being in the longest chain.

I read all your posts in this topic and I feel you misunderstood them. They didn't really promise to refund you.
They only asked you to make a request and tell them why you believe that they should refund you. This doesn't mean they promised to send those 10 ETH to you.

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It's unlikely that he/she has exchanged those 10 ETH for fiat. There's a big possibility that they have been exchanged for another cryptocurrency.

OP didn't import the root key into Armory. He/She imported the Armory's root key into brainwalletx.
In that tool, you have to enter the spaces manually when typing the root key.

The seed phrase generated by electrum for a standard wallet can be imported into bluewallet.
The seed phrase generated by electrum for a 2FA wallet can't be imported into any other wallet.

You can't do that.
The seed phrase electrum generates for a 2FA wallet is different from common seed phrases. It's a backup for two master private keys and works in a different way.

Note that even a seed phrase generated by electrum for a standard wallet can't be imported into trustwallet.
Trustwallet uses BIP39 standard while electrum uses its own algorithm for generating a seed phrase.

If you check "BIP39" in the desktop version of electrum, it's impossible that the "Next" button is grayed out.

If you enter a valid BIP39 seed phrase (I mean a BIP39 seed phrase passing checksum), electrum shows a message saying "BIP39 (checksum: OK)"
If you enter an invalid seed phrase, but all the words are still in BIP39 wordlist, electrum shows a message saying "BIP39 (checksum: failed)"
If you enter words that are not in BIP39 wordlist, electrum shows a message saying "BIP39 (unknown wordlist)"

In all three cases, electrum allows you to create a wallet.

If you check "BIP39" in the mobile version, electrum allows you to generate a wallet only with a valid BIP39 seed phrase.

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To OP:
If you check BIP39 in the desktop version and electrum displays a message saying checksum is failed, it still allows you to click on "Next" button and create a wallet, but that doesn't mean you have entered a correct seed phrase.

Have you generated the seed phrase using electrum?
As mentioned by OmegaStarScream, the seed you entered isn't a valid electrum's seed.

If the seed phrase has been generated using a different wallet, there's a big possibility that it's a BIP39 seed phrase. If that's the case, you need to click on "options" and check "BIP39".

First of all note that your bitcoin is not stored in your wallet. Your coins are stored in the blockchain.
The blokchain is shared between many people and there are thousands of full nodes that validate transactions. In bitcoin we are not dealing with a centralized party.

Your wallet only stores your keys and you use them for making transactions. As long as these keys are kept safe, no one can have access to your bitcoin.

You don't have to. But it's recommended to do so.
Blockchain.com is a close-source wallet and we don't know whether your private keys are stored in their server or not. So, it's better to move your fund to a new wallet with a new seed phrase.
Create a new wallet in electrum. You can either make a transaction to one of addresses of your new waller or sweep your private keys.


That's very easy.
You can go to send tab and make a transaction to the address generated by exodus. But I don't recommend to do so.
Electrum is open-source and is much more secure than Exodus. It's better to keep the fund in the wallet generated by electrum.

The only thing that comes to my mind is that you are entering at least 1 character wrongly.
I recommend you to scan the QR code using a QR code scanner and then copy-paste the root key into that tool.

This means that you are entering a wrong root key.
How do you enter the root key? Do you type it? Just copy it from your backup and paste it in brainwalletx. It should be entered with the correct format.

You can try it. But it should generate the same addresses and the same ID as that tool.
Again, brainwalletx doesn't generate segwit addresses.

A question:
Have you backed up the wallet yourself or you have got the backup from someone?
I hope someone isn't trying to scam you.

To test how it exactly works, I just generated a wallet on Armory and entered its root key in brainwalletx.
Whether you enter extra space at the end of lines or not, it generates the same addresses.
So, both formats should work.


Do you know any addresses of your wallet? As mentioned by nc50lc, this tool doesn't generate segwit addresses (addresses that start with 3 or bc1).

Currently, the mempool is almost empty and even transactions paying 1 sat/vbyte should be confirmed very fast. Note that even if the network is so busy, usually transactions paying 1 sat/vbyte can still be broadcast to the network.
The problem was probably from Exodus which didn't broadcast your transaction and there was no need to pay 9 sat/byte for your transaction.

You can use the following command and import the private key of the address holding the UTXO.


Note that you can use coin control feature to specify which UTXOs you want to use for your transaction.

If you enter the root key correctly, it should generate the correct addresses.
If you don't see any transaction in the generated addresses, either you entered a wrong root key or the wallet has never received any fund.

 
You should always use the latest version of Armory. There were some bugs and a vulnerability that have been fixed in the latest version.

If this was possible, anyone could steal other UTXOs from your address.
Note that any data you broadcast (including your digital signature) is public and anyone can see that. This is exactly why for proving our ownership, we broadcast a signature instead of our private key.

It's OK. It means that the passphrase you entered was correct and the wallet was decrypted successfully.


You can also use the following command and import the private key of your address.

Did you try resetting your password using your email address?


If there's any image you want to post, you can upload them on an image hosting website like imgur and post the links here.

Advaned features such as lightening, coin control and console have been located in separate tabs and I don't think they make any confusion for newbies. By default, these tabs are not visible and any user who enables them should have some information about them.

In my opinion, the only thing which may need to change is how invoices work.
The expiry time makes many newbies think that addresses expire and they have to make the transaction before that time. In my opinion, it would be better if electrum only generated an address once a user clicks on "New address" button and there was another button for creating requests.