In my opinion, poloniex is one big fraud. Why? I already explain.
I have a polonax account for 3 years there was never a problem sometimes delays in payments or withdrawals, but what happened to me was a catastrophe.
I would like to emphasize that my account is verified with a personal ID !!.
A week ago, my 2fa went down and I decided to remove it using the Poloniex Support. A simple thing, create a query and wait patiently.
To my surprise, after the first ticket, it was closed after 40 minutes so I decided to write why then again it was closed without an answer.
After one week and after 20 tickets, I did not receive a response and the funds on my account are frozen without the possibility of logging in by a faulty 2fa.
Of course I have 16 digital conds to install google authenticator on another phone but it does not help.
And so I was robbed of the savings that I accumulated for 5 years. So tomorrow I go to the lawyer and to solve the problem. I will inform you about the progress on a regular basis.
Below I put the screenshot as evidence of idiotic behavior of help poloniex.
http://ifotos.pl/zobacz/ticket-2p_qwhwnwa.pnghttp://ifotos.pl/zobacz/tiketpng_qwhwnes.pngI'm not use Poloniex because they always change rules and some rules are really hard to understand. After that my transactions some times get delay and support team can't fix it, wait too long and make me stress. Poloniex good ( was ) but by the time they look's bad. Try another one like Hitbtc, Kucoin and Livecoin.