Asking for a friend, what is the current wait to get documents verified?
it has improved a lot over the last couple of months. Delays are still possible when the bank is overloaded by applications, but normally 3 working days should be sufficient. If it is taking longer, please, have your friend contact support and we will chase the bank |
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Hello gosha,
Please could you check my ticket 44042, no single word from support ? It's a "withdraw failed" error.
Thanks in advance !
sorted. sorry about the delay |
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I HAVE 280 EUR BLOCKED IN MY CARD all my documents
were rejected by the bank/or by e-coin the reason Documents were rejected due to: Proof of identity - Multiple Accounts exist for the same user. Proof of address - Multiple Accounts exist for the same user..
Proof of identity - Other Language/Cannot be translated. Proof of address - Other Language/Cannot be translated
ps: i'd used same documents for verification for Okpay perfect Money Bnp Paribas payoneer and other bank
and all were accepted
what's your registered e-mail and/or support ticket number? |
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This is 100% scam i have balance in my virtual card and trying to buy BTC but getting this error
"There was an issue with your Buy, please contact support, quoting REF:37b8e74a2fb5432cbca7a1f522a96d9e
Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted"
Send them email 2 weeks ago but they never respond to me why you stealing our money.
what's your registered e-mail and/or support ticket number? too easy to fire unreasoned accusations, but probably better to try understand the issue and get it resolved... seems like you have tried loading your card via PayPal or some other source whilst your account is not verified. As repeatedly stated over the last months, the bank's policy on such top-ups has changed, and it is now only possible for verified accounts. Hence, your card was blocked by the bank. Please, upload your documents for verification for us to get it unblocked |
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Transfer Failed. One transfer (#1671481) from yesterday is still pending and I think that's the cause. Please, fix it.
Update: Transfers problems are solved.
all resolved? can you confirm, pls? |
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Не понимаю, тут же нет ничего по сути вопроса, ответ ни о чем. А что вы в вопросе написали?
в вопросе писали прямым текстом - должны раскрывать данные пользователей или нет. Вот эта часть ответа как будто имеет отношение к делу, но согласен, ответ ни о чем: We may also disclose your personal data as required by law, regulation or any competent authority or agency including to authorities and agencies to investigate possible fraudulent, unlawful or unauthorised activity. Наверняка все всё понимают, просто боятся сказать.. |
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Hi, my buy order is still pending after 2 hours even though the amount has been deducted from my card. Can you check it, please? email: jlhen@email.comfixed. Please, check and let me know if there is still any issue Now, I can't withdraw. One transfer failed and another one is pending. The amount also deducted from my wallet. What's going on? try now |
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Hi, please look at 2 tickets for me:
44453 - transaction been stuck for a few days now
44454 - withdrawals failed
Need to get my btc out today!
sorted Thank you yes, although another problem now  ticket 44603 please, see the reply in the ticket |
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Hi, please look at 2 tickets for me:
44453 - transaction been stuck for a few days now
44454 - withdrawals failed
Need to get my btc out today!
sorted |
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Hi, my buy order is still pending after 2 hours even though the amount has been deducted from my card. Can you check it, please? email: jlhen@email.comfixed. Please, check and let me know if there is still any issue |
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Thanks for your answers so far. And I knew to ask about another card on their thread but wanted to mention it for comparison's sake (and checked and they are a debit card as well  )that's all.  When i go to the e-coin site it says rebranded as wirexapp and when I click on the link it takes me too https://wirexapp.com/From reading from their thread I can link this card to paypal and cash out my paypal to bitcoin right and vice versa using xcoins.io service? Are your companies affiliated in anyway? https://bitcointalk.org/index.php?topic=1575948.0wirexapp.com is not fully functional yet, if you find using web interface more convenient, please, keep using e-coin.io for now, otherwise, the Wirex mobile app. Have nothing to do with xcoins.io. Funding the card via PayPal is done directly from PayPal, not via our platform. You can then buy BTC using those funds from your Wirex card - that, indeed, is one of the functions we provide ourselves on our own platform |
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Hello,
I have some inquiries before looking any further into getting one of these cards.
I have received a prepaid visa card from Gibraltar. So if I apply for this debit card would it be considered as applying for a credit card in my name (since the prepaid card had my name on it but I didn't think prepaid cards even needed to have your name on it) would my credit score take a hit?
If you need to know which service I received this prepaid card from(when i applied I was told it would be a prepaid visa for bitcoin card) this was from Cryptopay.
Cause as far as I know applying for too many of these cards that have your name printed right on the front of the card is not good for the ones who are looking out for keeping their credit in good standings in the eyes of the credit issuers in the future if you want to get anything from the bank later on. And if they see you have applied for too many credit/debit cards all at one time (with in the last 2 months) you will be denied to be able to take out any credit from any bank.
wrong thread to ask about Cryptopay, but it doesn't matter that much, as the card issuer is the same. This card is, technically speaking, a prepaid card. But it does, as you have rightly mentioned, have your name on it and, unlike, those buy-use-and-throw-away cards, can be verified and used with much higher limits and funding options. Some websites, in case, quite many, accept it as debit card. To be honest, don't have an answer to your question about credit score, but would be surprised if it did have any influence on it. It would probably make more sense to ask your credit score provider/company |
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ясно. пока никаких новых ограничений не появилось. еще раз зададим вопрос и напишем, когда будет какой-то ответ
Хорошо, жду каких-то новостей. Спасибо. вот такой ответ есть в крайней версии Ts&Cs: We may contact credit reference agencies to check your identity, and they will add details of our search to your record. You agree that we can use your personal data in connection with the Card, and the e-money associated with the Card, to contact you about replacement Cards, and to enable us to review, develop and improve our products and services. This may involve providing your personal data to our affiliates, agents, contractors, distributors, and suppliers and to the Association and its affiliates to process Transactions and for their statistical research and analytical purposes as outlined in our privacy statement. We may use or share your personal data for marketing purposes. We may also transfer your personal data outside of the EEA to enable you to use the Card while you are travelling and for the performance of our obligations under this Agreement. Such countries may not offer the same standards of protection for personal data. We may also disclose your personal data as required by law, regulation or any competent authority or agency including to authorities and agencies to investigate possible fraudulent, unlawful or unauthorised activity. |
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услышал. берем в работу
ОК! Гоша, тогда услышьте еще одну вещь. Вот сегодня я сделал еще одну попытку получить "подтверждающую SMS". И получаю сообщение о том, что "вы исчерпали количество попыток". Ну чё, нормальное было сообщение, если бы я вводил неверный пароль - разумная проверенная защита от подбора пароля - ограничить количество попыток. А тут, позвольте спросить, от чего вы защищаетесь? От попытки "подобрать SMS"? Это как? Да ладно бы только это! Да ладно бы я получил это сообщение после того, как двадцать раз подряд попытался бы получить эту несчастную SMS! А вот не фига! Это случилось сразу же, на первой попытке после недельного перерыва? О чем это говорит, Гоша? А говорит это о том, что несколько неудачных попыток "получить подтверждающую SMS" приводят к тому, что для пользователя навсегда, навечно блокируется возможность пользоваться мобильным приложением. "Навечно", потому что интерфейс ваш никаких возможностей для решения этой проблемы не предоставляет. А обращаться в ваш саппорт с этим, как мы как мы с вами убедились в предыдущих сериях этой эпопеи, - увы, бесполезно. Вот, кстати, это весьма специфическое понимание безопасности вашими разработчиками, тоже свидетельство того самого "сделано на коленке", на которое вы обиделись. Наверняка ваши разработчики очень крутые программисты (это видно), но вот в области финансов и безопасности их квалификация близка к нулю. Я, собственно, потому и пытался перейти на ваше мобильное приложение, после того, как ззаметил, что в веб версии у вас там, мягко говоря, имеются "определенные уязвимости", доступные даже через известные, публично описанные технологии взлома. P.S. То, что я тут не занимаюсь поднятием самооценки, а пишу всерьез, вы можете легко убедиться, погуглив мои имя-фамилию. Вам они известны, я вам номер тикета давал. веб-версия в процессе перехода на кардинально новую, поэтому в старой изменения и доработки делаются по минимуму. о проблеме с смс услышали, она будет решена в одном из ближайших релизов приложения - саппорт тут не поможет, пока не внедрим альтернативный вариант верификации. хотя, на самом деле, эта проблема возникает менее, чем в 1% случаев, решать ее будем. |
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This is 100% scam i have balance in my virtual card and trying to buy BTC but getting this error
"There was an issue with your Buy, please contact support, quoting REF:37b8e74a2fb5432cbca7a1f522a96d9e
Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted"
Send them email 2 weeks ago but they never respond to me why you stealing our money.
what's your registered e-mail and/or support ticket number? too easy to fire unreasoned accusations, but probably better to try understand the issue and get it resolved... |
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1- Am not trying to paypal load, am trying to unload my E-coin card to btc (yeah the withdraw is from Paypal to E-coin). 2- I have verified my account and am still getting the same error when unloading My email is levathian.sales@gmail.com, i have made another support ticket.. As replied by support, if the card is blocked by the bank (for whatever reason), it is not possible to use it for any transactions, including buying BTC. We are checking with the bank why yours still hasn't been unblocked - as soon as there is any reply, support will update you |
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Anyone else having problems going from card>btc today, verified account?
service hasnt been working for me for days now, cant load or transfer and balance disappears when i try. made a number of support tickets and nothing so far. !!!!!!! the more support tickets you create, the worse it gets for everyone - it surely doesn't help.. What is your registered e-mail and/or ticket number(s)? |
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I got my documents rejected, because i sent document about the accoutn holder and not of card holder. So definitely could we know if the document that we need to send are related to account holder or for each card holder if different from account holder? Thanks.
can you explain the difference, please? not sure I got your question... |
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