Forecast using relevant data

Forget about your last year’s analytics. The “new world order” is in, so focus on the data you have from the past couple of weeks and make projections based on that. Use this data to create revenue and occupancy boost scenarios for the short and long term outlook.

Hoteliers should only take the most recent data points. Together with their administration, they should plan out different scenarios for every possible course of events and prepare a list of actions and measures that will help follow through on success or cushion the potential negative impact.

While you’re hard at work planning out further development, the ModiHost system can gather all the necessary data from your hotel – or chain of hotels – analyse it, and show you how to make your business even more efficient!

https://modihost.io/

Business travel will come back first

While developing the price chart and policy, don’t forget about the bigger picture. In addition to a business development plan, you will need a marketing plan that you will turn to when the rebound comes.

We believe that the first to come back will be business travellers and secondees. When the restrictions are lifted or relaxed, the previously postponed short individual business trips will be coming back, and you should be ready to welcome – and keep – this category of guests.

When business tourism shows that travel is safe again, others will follow. However, the return of group business trips will likely take much more time to arrive, mainly for the reasons of social distancing that will stay for a while. The demand will come back, so you should continue working on your business development tactics!

By the way, if you are feeling hopeless and out of optimism, look at China. There the hotels are getting busier and busier despite the extended lockdown at the height of the epidemic. Stats from Shiji Distribution show that some cities see hotel occupancy rate grow from single digits to 30%.

https://modihost.io/

How are you dealing with the pandemic?

We have listened to the opinions of managers and directors of premium hotels from all around the world to understand how they approach the present crisis.

Guido Fiorentino, the owner of Grand Hotel Excelsior Vittoria (Sorrento, Italy)

«Our business was completely compromised by COVID 19. Our most important challenge is to try to save the 2020 summer season partially, and despite being an optimist, I see it as very difficult. We depend on the provisions that are communicated to us by the respective governments, ours and that of the customers. In the coming months, we will have to look into other markets and pay more attention to domestic tourism. We need a more outside-of-the-box approach”.

Ilias Kokotos, co-owner of Elounda S.A. Hotels (Crete, Greece)

“Even though our hotel locations haven’t seen a single coronavirus case, all three hotels are now closed – the island does not have an air travel connection with the U.S., Europe and Russia. We haven’t laid off staff, cut down on salaries or bonuses; the government helped cover the costs.
I think now clients will be more conscious of their personal space in restaurants, pools, beaches, and even their villas”.

Pierre Delvaux, CEO of Thanda Group (Tanzania / South Africa)

“The island hotel Thanda Island on Tanzanian coast is getting long-term booking requests, from two weeks to a month, for when the borders will be open. Our staff that had been placed on a two-week vacation, has now come back and been trained under a new health safety protocol. In April and May, we kept the salaries as they were, but in June we’ll have to sacrifice a little”.

Xavier Giammattei, communications director at ULTIMA Collection (Europe)

"Our hotels in Gstaad and Courchevel are closed for now: the former due to the difficulties in implementing the security measures required for the crisis, while the latter is under renovation. Chalets and villas in Megeve, Crans-Montana and Geneva are open for tourists. All these hotels are open for those looking for solitude during the pandemic”.

https://modihost.io/

Did you know?

Country borders may be closed all around the world, but people still need recreation and new experiences. For many, the list of destinations they want to visit at least once often includes places within their home countries. In the current crisis, these destinations have now become more relevant than ever. However, the question of safety, comfort and price remains.

These days the demand for glamping – glamorous camping with resort-style services – has increased dramatically. Glamping resorts cater to those who enjoy outdoor activities such as trekking, rafting, rock climbing as well as meditation and spa in nature, fine dining al fresco with locally-sourced organic food, all on an ocean shore or somewhere in a primaeval forest.

Experts forecast that this format will see even more demand in the future, especially considering how extended quarantine makes people long for contact with nature. It’s essential to keep in mind that solitude and comfort remain the key points people will be looking for. Hoteliers are familiar with this business model that takes roughly two or three tourist seasons to break even.

This is how habits of modern traveller are changing for the hospitality industry. Will hoteliers be able to leverage the current crisis to boost their businesses and attract tourists – and live up to their expectations? Time will tell.

https://modihost.io/

Time to change

The coronavirus pandemic has wreaked havoc on all parts of the economy, especially the hospitality industry. However, hotel owners can take advantage of this pause in business. We decided to look into the ways hoteliers can benefit from the current crisis.

Hotels are forcibly put on extended hold, and this is an opportune time to transform the inner mechanisms of the business. In a lot of countries hotel buildings are often those that could use a major renovation, some have needed it for decades while for some just a little modernization is more than enough. When there are no guests to worry about, renovation can become something to redirect your resources towards, mainly because such efforts would typically take from six to ten months.

If you decide to renovate your hotel during the quarantine, you will avoid the usual difficulties such an undertaking would entail in a functioning hotel with guests around. When the pandemic is finally over, you will re-enter the market with a refreshed product that makes you stand out from your competition.

Domestic tourism on the rise

Yes, we have talked about it more than once, but in the current crisis, more people turn to domestic destinations instead of their usual Mediterranean resorts. This presents an opportunity to provide a great offer to this category of travellers – it will land you in a favourable spot in the coming months.

Solitude

Think through the ways of providing contactless and secluded accommodation options. This is becoming more relevant than ever. Guests will prefer hotels that are built around the principle of least contact with staff and other guests but still get premium service. We forecast that the demand for this kind of room will stay for the next few months.

Next-generation hotel management

Of course, it’s up to business owners to decide how to take advantage of the existing situation. Still, we believe that implementing high techs such as AI, Machine Learning, Cognitive Computing, and Native Voice Recognition will significantly help. All of the above has already become an integral part of our next-generation cloud hotel management platform. It fits both large chain hotels and small family ones; even camping resorts will benefit from our HMS. Whatever the size of your hotel, our system will help you figure out the strengths and weaknesses of your business and then streamline it by minimizing expenses and automating various routine procedures.

What’s most important is – you only pay for the options you use!

https://modihost.io/

Crisis Is Never Forever!

That is something to keep in mind and something to prepare for as well! We believe that a mindful approach to prices, rates and marketing promotions is the recipe for a fast and effective rebound after the crisis.

This is why we offer our unique system – HMS ModiHost. If you are looking for new solutions in times of this crisis, our system is just what you need!

ModiHost is a next-generation cloud-based hotel management platform that integrates AI, Machine Learning, Cognitive Computing and Native Voice Recognition. It enables hotels to deliver a range of advanced, tailored services to their guests.

Moreover, ModiHost furnishes hoteliers with a higher degree of precision and control over their business operations than ever previously possible. ModiHost will also operate with a fairer and more transparent fee system than any HMS currently on the market. While most HMS products charge fixed rates, the ModiHost platform operates on a flexible Pay-Per-Use model wherein hotels only pay fees on delivered services.

 In effect, ModiHost will pay for itself as it delivers value to management. The AI-driven solution will create a smarter system, more responsive to the needs of guests, more intuitive for staff, and more profitable for hotel owners while resolving a range of issues experienced by all players in the hospitality ecosystem.

https://modihost.io/



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Modihost Insights: Analytics as a Service for Hospitality

All the information which have been captured automatically (from multiple sources) from bookings, transactions, satisfaction surveys or third party providers, as well as observation data recorded by every member of the hotel staff, are precious.

This data, with the assistance of AI can be leveraged by hotels for analytics to determine guest personas and create customized services, communications and promotional offers that provide targeted and amazing unique experiences.

https://www.youtube.com/watch?v=gGQPLoA9Pvw

Tourists Are There, But Hotels Should Prepare Beforehand

As we have written before, obviously, the hospitality industry will have to transform for the new reality, and you need to prepare for these changes now.

Our solution focuses on optimizing costs and increasing efficiency. The ModiHost HMS system represents a new step in the development of any hotel. Our solution features HMS AI, Machine Learning, Cognitive Computing and Native Voice Recognition technologies. These are the most advanced technologies, and they will work for your business!

We have already helped dozens of hotels around the world to set up a more efficient framework for their business. One of the advantages of our HMS is that the human factor is absent, allowing for a more accurate assessment of the strengths and weaknesses of your business.

Using the ModiHost system, you can cut the unnecessary expenses, free your employees from routine tasks, better understand who your guests are and how to satisfy their needs and provide a perfect service. This is far from everything that our system can help you with!

Learn more: https://modihost.io/



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Asian Hotelier Experience

We may have found ourselves at the epicentre of this crisis and are now only learning to navigate our way through this, but there are those who have already gone through a similar situation. Let us turn to their experience in the hospitality industry.

“The Asia-Pacific Region (APR) learned a lot from the experience of the SARS epidemic in 2002. That’s why most hoteliers already had a plan for such a challenge”, said Sheryl Kimes, a professor of operations management in the School of Hotel Administration at Cornell University, USA.

Sheryl has interviewed over 500 hoteliers around the world. Her research showed that the actions of hoteliers in the Asia-Pacific region over the past few months are generally different from the measures taken by their colleagues in other countries. On average, hoteliers in the West are more likely to lower rates to stimulate demand, while hoteliers from Asia prefer a different approach.

For example, about half of hotel owners in the APR have introduced "improved service", in contrast with only a third in Europe. To stop guests from cancelling their booking, they offered the ability to rebook to a later date at a good discount for one year or provided a free transfer from the airport in a well-disinfected car.

Another example is Singapore, where the panic was taken under control because hoteliers already had a game plan.

Hotel owners in the APR are much more likely to focus on promotions for new, unusual audiences. And they do their best to encourage regular guests and those who could potentially become their clientele.

It seems that our Asian colleagues have a thing or two to teach the rest of the world

https://modihost.io/

Hospitality Industry Starts Recovering

Once again, we bring you the world hospitality industry news. This time it’s good news at last! Several countries have already announced the relaxation of lockdown measures and the opening of hotels.

Spain and Greece have announced their readiness to open borders and start receiving international tourists on July 1. In its turn, Croatia welcomes tourists beginning June 15! Croatian hotels have come back to work. Currently, there are 133 hotels open in the country.

According to the Croatian Tourism Association, the country is looking at a positive epidemiological situation that is among the most favourable in Europe. The authorities are betting on a quick launch of international tourism.

Having received the status of a coronavirus-free country, Montenegro will open its borders for tourists early June. Initially, only citizens of the countries with a favourable epidemiological situation will be allowed in. However, they won’t be required to provide medical clearance.

Among the first countries whose citizens Montenegro will let in are Germany, Austria, the Czech Republic, Croatia, Hungary, Greece, Albania and Slovenia.

Montenegro has rejected the idea of testing all visitors for coronavirus the way it was proposed, for instance, in Turkey. The hotels in the country are already operational.

On the other hand, the Cuban authorities do not intend to impose mandatory quarantine for tourists entering the country. However, the Tourism Advisor to the Embassy of the Republic of Cuba, Juan Carlos Escalona has not yet announced the opening date of the season but noted that Cuba is ready to welcome tourists.

We are looking forward to receiving similar news from other countries!


https://modihost.io/



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How Will Hospitality Industry Look Post-Pandemic?

There is no doubt that we have been home for too long now, and can’t wait for the borders to open back up to travel again or go on business trips. Today we want to reflect on the topic: how will the hospitality industry look after the pandemic.

The way things are now

There is virtually no tourism right now. Although in some places you can feel the thaw. In the Czech Republic, virtually all restrictions have already been lifted; hotels and airlines are coming back to work. Turkey is also actively preparing for the start of the tourist season, which they plan to kickstart in June.

However, we believe it’s too early to make any real forecasts.

New screening requirements

After September 11, all airports in the world introduced stringent requirements such as thorough search, ban on manicure accessories and liquids on board. This was something unprecedented for people.

Nevertheless, all airports in the world had to adopt the new rules. In connection with the pandemic, changes are also expected in the near future. Quite possibly we’ll see quick tests for infection.

Should we expect price spikes after the pandemic?

It seems that price increases cannot be avoided. Hotel requirements have become stricter. For instance, some hotels, no rooms next to each other can be occupied, effectively cutting the hotel capacity in half. Should anyone get sick, they placed under medical observation. The question is: how much should all of that cost? There is no answer yet.

Can countries keep their borders closed in 2020?

Each country acts differently depending on the situation. There are two camps: those that weren’t very affected by the coronavirus, and those that have much suffered. Both camps are afraid of each other. Nonetheless, the Czech Republic, Montenegro, Turkey and Spain have announced that they would open their borders shortly. Naturally, with stringent safety measures in place. Where the rest of the countries stand is still unknown.

Where will people fly when the lockdown is over?

It’s only natural to expect a surge in booking after the borders open. It’s important to understand that it is domestic tourism that will be the first to recover in most countries, which is not bad at all.

https://modihost.io/

The role of Automation in futuristic Hospitality Management System

Automation can be used to boost hotel efficiencies, reduce costs, and improve guest  experiences. A highly automated hotel also has other benefits, freeing staff from performing highly repetitive and menial tasks, improving staff retention  rates and satisfaction.


https://www.youtube.com/watch?v=XeYEmk_VTWs





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Importance of the Data Platform for Hospitality

Kristofer Holmquist, engineer & computer scientist speaks about how innovative technologies are transforming the hospitality industry.

https://www.youtube.com/watch?v=SDFzMpSiuwU

Hong Kong Hotelier Hiring Amid Pandemic

Some more exciting world news today. Due to the COVID-19 pandemic, hotel owners across the world are furloughing and laying off employees.

However, one hotel operator in China has been doing the opposite, hiring Genie – an artificial intelligence robot.
He is one of the three smart machines of his kind to be employed in the hospitality industry. The robot can deliver food to over 400 rooms of the hotel, minimizing human contact.

Every day this unusual employee can have from 130 to 150 orders. The robot cost over $100,000 US.

Genie is prepared for each mission by a human – the parcel is loaded into the container inside the robot and then the destination room number is put into the system. The robot takes it from there: calls the elevator, finds the room, notifies the guest and waits for them to pick up their order. After each visit, the “employee” is decontaminated.

It is forecast that the contactless guest service will become the megatrend of the next five years.

https://modihost.io/



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How will hotels change after the pandemic: 3 trends in the hospitality industry

We have separated the main hotel trends into blocks, each of which corresponds to a group of trends. Naturally, as we’re offering the next-generation HMS system, we have put Digitalization at the top of the list, but there is more solid reasoning to it.

1. Digitalization

Services that allow contactless hotel services will end up on top. Smart locks, mirrors, monitors – all of that will become paramount to a quality hotel experience. VR and AR technologies will be employed to improve the experience even further. Affluent guests are no longer surprised by the so-called custom-tailored service. This is why high tech can help such guests feel ahead of the curve.

2. Environmentally acceptable comfort

Hotels have been striving to become more eco-friendly in terms of laundry, plastics, drinking straws and water bottles. A more reasonable approach to disposable items is a trend that hoteliers must consider to survive in the new reality.

3. New age design

Every hotel space must produce a specific effect on the guest, making them feel at home everywhere in the hotel. The areas should be designed to provide multiple places for solitude, as opposed to the traditional design where public spaces were in favour. It’s most likely that after the pandemic is over, safety and hygiene will become the main requirements for hotel spaces.

https://modihost.io/

The AI-driven solution will create a smarter system

ModiHost is working with a professional development team that will deliver all AI-related features. The HMS will use big data modelling to convert the vast amounts of data created by the hospitality industry into actionable insights which can be implemented via AI. The specially developed ModiHost AI will use past data to predict the wants and needs of hotel guests to optimize upsales.

Beyond simply re-offering additional services that guests have previously purchased, hotels can use ModiHost’s AI to offer enticing discounts on those services at key times, deliver special packages, and sweeten the deal with just the right amount of complimentary services. To make this a reality, the ModiHost HMS uses cognitive computing algorithms for conditional decision making. For instance, where a guest elects to share their travel information, ModiHost’s AI will offer to assist in arranging transport to/from the airport or station. The system will automatically book a vetted taxi service that provides the best price and is available at the time of travel.

ModiHost will continuously monitor the guest’s travel information to ensure that any necessary changes in travel arrangements are made automatically. Where a guest orders an in-room movie, the ModiHost HMS will offer food and drink options in line with their recorded dining preferences.

Information can be drawn from the guest’s in-hotel dining, dining records at other hotels within the ecosystem, restaurant booking preferences and any information that the guest elects to provide ModiHost. For this reason, it is expected that the implementation of AI will significantly raise upsales. ModiHost also provides live dynamic price adjustments for online bookings.

The system will monitor the price-per-room of similar hotels in the local area and ensure that rooms at the hotel in question are consistently priced competitively. The cost of each room will be made to correlate with scarcity.

Where most rooms in the local area are booked, the system will automatically increase the cost of the booking. Where bookings are down, the system will begin pricing rooms at discounted rates to encourage bookings. Automation will also prevent overbookings and double bookings, thus averting costly mistakes.

AI will also be utilized to automate the staff training process. This will ensure that every new hire gets the necessary training they need in accordance with their strengths and weaknesses while negating the need for existing staff to act as mentors. As well as being more efficient, this method of training will be delivered at a fraction of the cost of traditional staff training methods.

https://modihost.io/



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Take Care Of Your Guests — Or Someone Else Will

Caring about your guests starts with a thought: who are they, what do they want and how to make them happy.

On the one hand, hotel staff have to be magicians who make dreams come true, on the other – it’s still a commercial enterprise, and the end goal is making money by providing services. Your loyal guests will stay with you, and your business will overcome every crisis, no matter how grim, becoming even more robust than ever! ModiHost will happily oblige in making that scenario a reality with our next-generation HMS for your business that will help you make every guest feel special. How does our system do that? Here’s how!

User engagement-based algorithm optimization

ModiHost will optimize the performance of its AI across the board by evaluating the performance of each algorithm in terms of user engagement.

For example:

ModiHost’s recommender system sends a guest a recommendation for a particular movie at 8 pm.

The AI monitors whether or not the guest reads the recommendation.
If the recommendation is read, the time of reading is recorded.

This information is used to optimize the timing of future notifications for guests with similar interests.

When the guest watches the recommended movie, it is assumed that the algorithm is optimized and no action needs to be taken.

Where the guest does not watch the recommended movie, the amendment of the algorithm is triggered.

The AI re-evaluates the factors that informed that particular recommendation, analyzes any data captured on what the guest chose to do instead of watching the recommended movie, cross references this with information on the guest and any relevant contextual factors (e.g there was a large event on in the city that the guest chose to attend instead of staying at the hotel) and alters its recommendation process accordingly.

https://modihost.io/

ModiHost Solution For Smart Hoteliers

We want to remind you just how much more efficient our system can do your business!

We utilize AI, Machine Learning, Cognitive Computing and Native Voice Recognition.

Integrating these cutting-edge technologies allows automating of any hotel processes. Our system will work equally well in a vast hotel chain that consists of dozens of establishments all over the world, and a small hotel high up in the mountains! It is efficient anywhere you implement it.

And by the way, you only pay for the ModiHost options you use! Save money while improving your business! With our help digitalization becomes simple!

https://modihost.io/



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The role of Automation in futuristic Hospitality Management System

Automation can be used to boost hotel efficiencies, reduce costs, and improve guest  experiences. A highly automated hotel also has other benefits, freeing staff from performing highly repetitive and menial tasks, improving staff retention  rates and satisfaction.


https://www.youtube.com/watch?v=XeYEmk_VTWs



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Is There Light At The End Of The Tunnel?

We have analyzed the existing situation and come to the following conclusion: should the coronavirus outbreak cease before 1 July, there is a chance that the global quarantine measures will be gradually lifted, the external and internal borders will open and the tourist flow will recover. Thus hoteliers will be able to accommodate domestic guests at the height of the summer season and win over foreign guests with various special offers. If everything comes together nicely, the hospitality market will get to break-even before next June.

Should the pessimistic scenario play out, the borders between most countries will remain closed until September. It can work for the tourism sector within each separate country – domestic routes will be in bigger favour.

These days it’s essential for every hotel to find the lifeline that will allow them to stay afloat. In our turn, we offer a next-generation HMS – ModiHost.

Why now? It’s simple: hotels need optimization now more than ever. The system we have developed utilizes AI, Machine Learning and Cognitive Computing: the latest technologies that will show you both strengths and weaknesses of your business. Our policy does an in-depth analysis of all processes, from electricity consumption to visitation records and staff performance.

The main thing is: we know how significant saving is at a time of crisis, so with HMS ModiHost, you only pay for the options you use!

https://modihost.io/

Why Hotels Need IoT

IoT remains a mystery as very few people can imagine their fridge sending a reminder to their smartphone to buy some milk.

However, IoT is a much more ambitious technology that is used in a wide range of fields, including the hospitality industry.

You can already find the so-called “IoT-enabled” rooms in some hotels. In these rooms, guests have almost complete control over most devices through their smartphones. An app grants them control over the air conditioning, lighting, TV, elevator systems and even lets them message and call the front desk 24/7.

For example, an American hotel chain The Peninsula Chicago has a unique tablet for controlling the rooms; another example is how by 2017 Wynn Las Vegas had equipped over 4500 rooms with digital assistants, for some of which they used Amazon Alexa.

One of the main goals of the hotel is to achieve high client satisfaction levels. By tapping into the power of IoT, hoteliers can expand their list of services:

-Forming a personal offer at the reception

-Providing tailored information services based on facial recognition technology

But IoT can offer much more than that. Thanks to comprehensive automation and centralization of control, hotel managers can achieve more flexibility in operating utility systems, avoid wasteful use of resources and observe timely equipment maintenance schedules.

For example, when implemented, IoT systems allow saving money on electricity thanks to automated lighting systems (with the sensor or scheduled switches) and automated heating systems.

With that said, such IoT solutions can be augmented with analytical tools that can measure and compare operation data with other hotels, especially when it comes to a hotel chain. Imagine the efficiency gains and how many resources businesses can save using these kinds of solutions!

https://modihost.io/




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Life After Pandemic..?

People won’t stop travelling, the tourism business and the hospitality industry will remain in demand. The market will belong to those who have the stamina to stay afloat, and after the crisis is over, they will be even stronger than before.

However, the economic strain will dictate the distribution of demand, and the cheapest possible tours and hotels will be the most sought-after. People will try to stretch their travel dollar as much as possible with shorter and more accessible trips and accommodation.

Another likely consequence of the crisis is the attention to health safety and the epidemiological situation.

Public gathering places – airports and railway stations – in Europe and the US will make wearing masks mandatory, as it has been for a long time in Asian countries. Travellers will have to wash their hands more often and use antiseptic wipes.

World Tourism Forum Institute President Bulut Bağcı believes that after the pandemic, all-you-can-eat style food service will become less popular since it’s not up to par with health safety standards. Besides, hoteliers will have to disinfect every room after each guest and pay more attention to hygiene and cleanliness.

We think that just as every previous crisis, the current one will amplify and bring forward the trends that have already been budding for quite some time. Among them are digitalization and uberization. Mass tourism will become more individualized; people will shift more of their travel planning activities to the online realm and build their experiences like Lego.

Digitalization will become paramount to the industry after the pandemic is over. Time will tell how hoteliers will deal with that.

https://modihost.io/



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World Hotels Against COVID19

Hoteliers continue looking for ways to escape the crisis: pouring more resources into online activities and social initiatives that bolster some optimism about the future.

During the pandemic, hotels from around the world offer their rooms to healthcare workers, but that’s not the only new initiative. Here is some of them:

International hotel group Accor has teamed up with Bureau Veritas to develop a new quality standard. It will be used to rate hotels on such aspects as hospitality, catering and health safety. Such a standard will help hotels and restaurants come back to work, and their guests – be sure that all the necessary safety precautions and measures have been taken.

The Amalfi coast hotels in Italy have launched a relief effort in support of vaccine research centres.

Santa Caterina hotel offers a 5000 Eur voucher that can be redeemed for two years after the pandemic. It can be used to pay for the stay or restaurants at Michelin-starred hotels.

For virtual travellers, Rocco Forte Hotels have made a guide to the most exciting exhibitions and world-famous museum collections such as the
Louvre, the British Museum in London and the Vatican Museum. Rocco Forte Hotels offer their future guests flexible booking that allows them to reschedule their booking made before August of this year until March 2021.

Besides rescheduling, guests will also be able to change hotels and even countries of stay. Another initiative by Jumeirah Hotels & Resorts, titled #StayHomeWithJumeirah will help spend some quality time at home. You will find advice on fitness and yoga, games and learning games for children, as well as cooking recipes from world-famous chefs.

https://modihost.io/

AI unlocks much-anticipated possibilities for both the guests and the hotel

ModiHost system, based on artificial intelligence, will be able to optimize the routine processes in hotels and its work according to the current workload and other parameters. The artificial intelligence of the system eliminates the need to perform the majority of routine tasks, thereby relieving the load from qualified personnel and allowing them to pay even more attention to guests.

▶️https://www.youtube.com/watch?v=zdSySE8j38A&t=3s



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Modihost in 80 seconds

ModiHost is a next-generation cloud-based hotel management platform that integrates AI, Machine Learning, Cognitive Computing and Native Voice Recognition.

It enables hotels to deliver a range of advanced, tailored services to their guests.
All it takes to learn more about our unique project is just 80 seconds of your time!

Want to learn more? Watch the video now!

https://www.youtube.com/watch?v=lDMrWJjvvrk#action=share




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The role of IoT in futuristic Hospitality Management System

ModiHost is a next generation cloud-based hotel management platform that integrates IoT.


ModiHost will facilitate the control of IoT hardware components including
climate controls, thermostats, door locks, smart TVs and smart speakers, which  will be supported and made accessible via APIs.

This will allow the hotel to remotely manage room telemetry with precision
and accuracy. When used in conjunction with data capture and analysis that  ModiHost incorporates, the hotel will be able to automatically adjust room telemetry according to individual habits, vastly improving guest comfort and  satisfaction.

https://www.youtube.com/watch?v=oiQf7bkZQ88&t

How Governments Help Businesses During Coronavirus Crisis

The situation resulting from the Covid-19 outbreak has become critical for the hospitality industry across the globe. Governments help in various ways: tax holidays, one-off payments and cheap loans for small and medium business have been introduced in a lot of countries.

WHITE HOUSE ON GUARD FOR BUSINESS

In the US, tax holidays of up to 3 months for small and medium businesses. This is great relief to everyone in the tourism and hospitality industry.

ITALY AHEAD OF THE GAME

On 8 March Italian authorities said they were ready to provide a tax credit to any company that had suffered a drop in revenue of over 25% due to the outbreak.

HOW OTHER COUNTRIES REACT

Australia – announced a $17.6 million support package for small businesses and one-off payments to its citizens. A particular point was made about subsidizing the hospitality industry as the most affected by the outbreak.

The UK – announced a $37 billion support package. This includes tax breaks for the hospitality industry.

Germany has pledged it’s ready to provide the necessary aid to save German companies from failure with £610 billion. The program covers state-guaranteed loans designed to cushion the effects of coronavirus. The tourism industry is among the sectors to benefit from the program.

https://modihost.io/




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Digitalization in the hospitality industry – new opportunities

We have already covered the question of why even during the pandemic ModiHost will help hotels run more efficiently. Today we will touch upon the so-called “economy of impressions”, that is businesses taking advantage of new technologies and the relentless advance of the scientific and technological revolution to target and appeal to customers’ emotions.

Hotels that want to keep growing both now and in the long-term have to plan out everything for the guests to have an unforgettable experience. The business-to-client relationship turns into a stage with a performer and audience.

This couldn’t be any more relevant for the hotel business. For example, in Japan, one hotel greets its guests with dinosaur robots all the services in the hotel are provided by robots. At Four Seasons in Saudi Arabia, guests can order a unique unique-shaped specifically for their head.

Client preferences are evolving, and guests become more and more demanding. Statistics show that 87% of people will never come back to repurchase a product or service if they didn’t like the first experience with it.

Telefaction research says that customers are twice as likely to leave a review after a negative experience rather than positive.

This is why it’s so essential to begin digitalization to satisfy customer expectations to the fullest. For example, clients can already check into the hotel by themselves, unlock their room, change A/C settings and order food.

The hotel can analyze information about the guests to improve service and the odds of their coming back to stay next time. Digitalization allows creating the framework for personalizing the guest experience and make your hotel stand out from the competition.

https://modihost.io/



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How our platform works

ModiHost is an innovative SaaS hotel management system facilitating easy access to AI technologies for hotels of any size or complexity.

Using blockchain for transparency, the system harnesses the power of AI to deliver the best possible customer experience – for hotels and their guests. ModiHost predicts customers' needs beyond their expectations.

Modihost brings the power of AI to take the hospitality industry to the next stage in its evolution! What is the benefit?

ARTIFICIAL INTELLIGENCE

Hospitality industry generates enormous amount of unprocessed data, which can be used to personalize guests' experience, make a guest feel special by predicting his needs, eliminating outdated procedures, streamlining time consuming actions and making a guest connected to all hotel services in one touch.

PERSONALIZED APPROACH

Instead of old way upsale offers to every guest, AI could make special offers to those who spend much more during their stay.

AI predicts clients needs, engages the client into the conversation in a variety of ways, which ultimately leads to upsales.

PAYMENT MODEL

Secure, Transparent and Affordable payment model empowered by blockchain and smart contracts, which fits the hospitality business of any scale and category.

TOP-NOTCH USER EXPERIENCE

Build from ground up with the client's needs in mind. Flexible, scalable, fast and intuitive, Modihost automates many repeating chores as well as takes care of client experience inside the hotel.

https://modihost.io/

Have We Seen This Before?

Today we decided to look into the question of how unique the events surrounding the coronavirus are and whether or not the hospitality industry has been through something similar before.

We’ve got an answer: nothing of this scale has ever happened, but the industry has already gone through a very similar course of events more than once. In the past decade, hoteliers have had their fair share of headwind: the avian flu pandemic, Ebola outbreak, and atypical pneumonia. For example, the Asia-Pacific region went through a similar crisis during the atypical pneumonia outbreak in 2002 and has gained some experience with business processes in the time of crisis.

By the way, to cope with the crisis, some half of hotels in the region have introduced “premium service”, as an incentive for guests who didn’t cancel their booking, allowing them to rebook to a different date within a year at a discount, or providing improved conditions for the airport-hotel-airport transfer.

It is just one example of the hospitality industry facing such crises. The point is: the industry has survived such things in the past. Crisis times never last!

By the way, China has already reported a 30% increase in hotel occupancy rates, albeit driven by domestic tourism in the economy segment (1-2*). People are tired emotionally and want to travel. So experts advise beginning to prepare for the increase in demand as soon as now. Smart pricing, rates and marketing policies can facilitate a quick and effective recovery.

https://modihost.io/


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A range of advanced services

We just wanted to remind you ModiHost HMS components

The ModiHost HMS is designed to facilitate interactions between the different components of the ModiHost platform and is operable on any system or browser. Easily integrated with the majority of online travel and booking agencies, ModiHost seamlessly combines the booking and reservations side of the business with guest and hotel management, working with a broad range of hotel and accommodation facilities. The ModiHost HMS provides access to the ModiHost platform using open source applications and a web application.

ModiHost is a next-generation cloud-based hotel management platform that integrates AI, Machine Learning, Cognitive Computing and Native Voice Recognition. It enables hotels to deliver a range of advanced, tailored services to their guests. Moreover, ModiHost furnishes hoteliers with a higher degree of precision and control over their business operations than ever previously possible.


https://modihost.io/




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The hospitality industry is trying to survive: available options

Let’s touch upon the state of the hospitality industry in these trying times. As you may know, city hotels are going all out to capture the audience travelling for business (many countries allow domestic travel). There are also offers for long-term room only self-isolation stay. A lot of hoteliers do the following: close down the major part of the hotel, dedicate the rest of it for self-isolation or quarantine stays.

Hostels are doing the same.

It’s interesting that the very idea of transforming the hotel to offer full-time residence “due to circumstances” first emerged in Europe. This solution was first proposed by Kike Sarasola, the founder and owner of a Spanish hotel chain Room Mate. Now almost thirty Room Mate hotels are suffering as a result of the pandemic: the tourism sector in Spain has sunk into depression. That’s why Kike Sarasola’s ideas are relevant once again!

https://modihost.io/



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«The Hilton Effect»

Over the last century, the world has changed beyond recognition! It has become hard to imagine that we used to live in a very different reality, hotel rooms didn't have Wi-Fi that we have come to expect, but going back in time – even running water was something of a luxury, and women travelling alone couldn't use the concierge service. It should go without saying that minibars, TV, air conditioning in rooms and hallways, business travel culture and a lot of other transformations were made ubiquitous in the hotel industry thanks to Hilton. It's no wonder that these changes were dubbed "The Hilton Effect".

"The Hilton Effect" has touched three essential aspects. The first aspect being hotel guest care, the effort put into making the stay pleasant for each and every guest, and constant innovation. The second one is staff care. The way the company functions is that even a waiter has the potential to become a top manager one day. Now, finally, the third aspect – Hilton's commitment to caring for the environment.

Just like Hilton, ModiHost is also a trendsetter for the hotel industry. ModiHost is an innovative SaaS hotel management system facilitating easy access to AI technologies for hotels of any size or complexity.

By using the AI-powered SaaS Hotel Management Platform, our clients get to enjoy:

Efficient personnel management improved guest service. ModiHost predicts customers' needs beyond their expectations.

We are boosting the hotel's upsales up to 25%!

Our hotel management system allows even the smallest hotels to be more like Hilton!

Don't believe it? See for yourself: https://modihost.io/

Coronavirus Pushes Hotels To Create New Services

The low occupancy rate has forced hotels to come up with a new service: rooms for long-term self-isolation. Experts note that this approach is especially relevant for four to five-star hotels that offer a comfortable stay.
Long-term stay offers will help hotels recoup operating expenses. Some hotels have already slashed their rates in half to heighten the interest towards 1-2 week stays.

For example, a French hotel operator Accor (managing such brands as Novotel, Ibis and Mercure) is constantly developing new marketing and commercial offers. Long-term stays is one of them, says Alexis Delaroff, Chief Operating Officer at Accor New East Europe.

This offer has become relevant for a lot of hotels since people still travel for business domestically as the economy is still going. Many of the people are forced to, or would even prefer, to stay at the hotel for longer.

https://modihost.io/



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Coronavirus: Seven Everyday Lifehacks For Hotels During Crisis

How to counter the crisis, maintain a high level of service and retain your guests. We offer a “survival strategy” that was born through our own experience in the hospitality industry.

1. You need a plan

It’s never too early to prepare. You should always have a game plan for crises that you can rapidly deploy.

However, in forming this very plan, don’t forget the long-term. Think about the consequences your actions will have on your customer satisfaction, employee satisfaction, as well as your hotel’s image – or even the entire brand’s – in the long-term picture. Maintain your brand image, be bold in pricing. Focus on the long-term goal and be patient.

2. Don’t panic

Don’t compare your current lows to your past highs, think more about the situation at hand and long-term decisions.

3. Don’t be too liberal with discounts

We’re not saying to avoid them altogether, but have a sense of moderation

4 Don’t cut your marketing budget

As bad as the situation may get, you have to keep your existing guests and develop new packaged offers and promotions that would bring in new guests. If you have to choose, focus on retaining the existing customer base and increasing their loyalty and keeping a client more comfortable and cheaper than attracting a new one.

5. Review your marketing approach

You have to study new markets and ways of promotion continually. Another popular and proven practice is to develop alternative revenue streams within the hotel. Look into your restaurants, spa and fitness facilities, etc.

Diversify your operations!

6. Maintain a high level of service

If you need to cut costs, do it for the areas where it affects the customer experience and hotel image the least. Don’t lower your standards or play around with added value. Guests are very sensitive to these kinds of changes. Bad times don’t last, but a hit to your reputation can take a lot more time to heal.

7. Look into the ways our platform can help you

And it definitely can! After all, it’s based on AI! https://modihost.io/



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Insight as a Service for Hospitality

All hotels of the current and future generation much need a connected platform and ecosystem that is continuously acquiring, contextualizing, processing and analyzing customer data, and turning it into predictive and actionable insights for generating a superior guest engagement and experience.

https://www.youtube.com/watch?v=AbddXvWJ0Bg




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Modihost Insights: The role of AI in futuristic Hospitality Management System

In what ways is the hospitality expirience changed with the introduction AI?

AI enables hotels to deliver a range of advanced, tailored services to their guests. Moreover, AI furnishes hoteliers with a higher degree of precision and control over their business operations than ever previously possible.

https://www.youtube.com/watch?v=yCE8a4r9LvQ

Why do hotels need the Modihost ecosystem?

All hotels of the current and future generation much need a connected platform and ecosystem that is continuously acquiring, contextualizing, processing and analyzing customer data, and turning it into predictive and actionable insights for generating a superior guest engagement and experience. Such a process (AI) will enable hotels to leverage all the data (inside hotels) coming from across the front to back offices. AI will allow several hotels to translate and harness all of this unstructured and disparate data into accessible smart insights in an ultra-cost effective way.

All the information which have been captured automatically (from multiple sources) from bookings, transactions, satisfaction surveys or third party providers, as well as observation data recorded by every member of the hotel staff, are precious. This data, with the assistance of AI can be leveraged by hotels for analytics to determine guest personas and create customized services, communications and promotional offers that provide targeted and amazing unique experiences.

Also, the hotels can map the total journey of a guest, both digital and in-person, to identify patterns around guest experience preferences and shortcomings. This can again be used to assess and prioritize service areas for proactive improvement, such as offering options and experiences very individual specific to delight the senses, which may include custom-tailored offers and discounts for guests.

https://modihost.io/


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AI unlocks much-anticipated possibilities for both the guests and the hotel

ModiHost system, based on artificial intelligence, will be able to optimize the routine processes in hotels and its work according to the current workload and other parameters. The artificial intelligence of the system eliminates the need to perform the majority of routine tasks, thereby relieving the load from qualified personnel and allowing them to pay even more attention to guests.

▶️https://www.youtube.com/watch?v=zdSySE8j38A&t=3s



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Modihost in 80 seconds

ModiHost is a next-generation cloud-based hotel management platform that integrates AI, Machine Learning, Cognitive Computing and Native Voice Recognition.

It enables hotels to deliver a range of advanced, tailored services to their guests.
All it takes to learn more about our unique project is just 80 seconds of your time!

Want to learn more? Watch the video now!

https://www.youtube.com/watch?v=lDMrWJjvvrk#action=share


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Low Season: Time For Optimization

We shouldn’t forget that the hospitality industry has always had and survived through low seasons, let alone crises of various proportions. A low season is something of a test that all hoteliers have to pass eventually, if not every year. Seasonality depends on the region, country, city, and even the niche hotels operate in. Despite the foreknowledge of a coming low season and its peculiarities, hoteliers spend a lot of time and effort on choosing the right strategy and course of action each time they face a troubled period.

Having once begun looking for the answer: how to achieve maximum efficiency in managing a hotel during a low season and what is the key to overcoming such period with minimum losses, the ModiHost team has arrived at the creation of a next-generation hotel management system. This is how our unique solution came to be!

ModiHost is a next-generation cloud-based hotel management platform that integrates AI, Machine Learning, Cognitive Computing and Native Voice Recognition. It enables hotels to deliver a range of advanced, tailored services to their guests. Moreover, ModiHost furnishes hoteliers with a higher degree of precision and control over their business operations than ever previously possible.

The AI-driven solution will create a smarter system, more responsive to the needs of guests, more intuitive for staff, and more profitable for hotel owners while resolving a range of issues experienced by all players in the hospitality ecosystem.

https://modihost.io/

Modihost Insights: Analytics as a Service for Hospitality

All the information which have been captured automatically (from multiple sources) from bookings, transactions, satisfaction surveys or third party providers, as well as observation data recorded by every member of the hotel staff, are precious.

This data, with the assistance of AI can be leveraged by hotels for analytics to determine guest personas and create customized services, communications and promotional offers that provide targeted and amazing unique experiences.

https://www.youtube.com/watch?v=gGQPLoA9Pvw


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When will tourists return to travelling?

As tourism industry experts and analysts claim, everything depends on how long this crisis lasts. There are different forecasts. Some say two months, some – two years. A considerable number of experts assume the tourism market reversal will happen around August 2020. Even if all travel bans are lifted before that, the population will still have residual worry about their safety.

First, most countries will see domestic tourism gradually return. Best case scenario, June will still be a bad month for everyone in the business. Travel will resume, but there won’t be a lot of travellers. August and September will see an increase in tourist load, but it is unlikely to spring back in full force at least until December.

https://modihost.io/



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Why do hotels need automation?

The evolution of AI and mobile usage have contributed to a more general trend, namely the automation of hotel services for guests and staff. Automation can be used to boost hotel efficiencies, reduce costs, and improve guest experiences. A highly automated hotel also has other benefits, freeing staff from performing highly repetitive and menial tasks, improving staff retention rates and satisfaction. As a result of the reduced workload, hotels can choose to:

1. Cut costs by reducing the total number of employees

2. Retain staff to provide more meaningful and profitable guest experiences
It is interesting!

It is estimated that by the early 2030s, 25% of the current jobs within the hospitality sector will be automated.

https://modihost.io/



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AI empowers innovation

Today, the hotel industry, where comfort-defining advancements are most rapidly incorporated, has sophisticated its entire system with the adoption of many innovative methods used for providing satisfying customer service.

More and more, hotel industries have come to realize that in-depth customer service with properly harnessed customer insight is the best key to increase brand value, hotel bookings, and ROI.

ModiHost is a next-generation cloud-based hotel management platform that integrates AI, Machine Learning, Cognitive Computing and Native Voice Recognition.  It enables hotels to deliver a range of advanced, tailored services to their guests.

Moreover, ModiHost furnishes hoteliers with a higher degree of precision and control over their business operations than ever previously possible.

https://modihost.io/