dude, are you a BFL pawn or sth? your numbers are way off.
No kidding. A 7? Hes crazy. |
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You must be young, you keep referring to game companies.
As much as I enjoy your BFL Master Shillery, I'm going to need to call you on this one. What is wrong with video game companies ? It is conceivable some of us might even work at making video games professionally. It's not an appropriate reposte insinuating that video game companies are associated with youngins. By the way, if I am in my "MASTER BFL Shill" custume. I always add it as a footer in my messages. Just to make sure people take note of it and don't take it seriously. For example, I could make the (perfectly rational shill'in) argument that once you give your money to BFL it is now their property. That they don't have to "give it back". They don't even have to contact you anymore. No....you shouldn't even visit them (announced or otherwise) and NEVER expect anything in return. As far as I am concerned, the customers are giving their payment as "gifts". Yes, you read that right. This is what it is like to be a MASTER BFL Shill. This is my twisted reality and thinking as a Shill of the highest porportions. If you (the BFL customers out there) complain you are a total "Troll". (Master BFL Shill) <---     |
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You must be young, you keep referring to game companies.
As much as I enjoy your BFL Master Shillery, I'm going to need to call you on this one. What is wrong with video game companies ? It is conceivable some of us might even work at making video games professionally. It's not an appropriate reposte insinuating that video game companies are associated with youngins. Alright, you whipper snapper. I apologize.   |
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You must be young, you keep referring to game companies.
Ah yes, since I take an interest in the gaming industry and gaming I must surely be a kid. It couldn't be that they are one of the main sources for internet drama when it comes to businesses and drawing parallels to BFL due to similar business approaches is quite easy? Sorry, I have only heard of Valve TimeŽ and...whats its name....Duke Nukem Forever. It doesn't matter if they mainly sell software and BFL actual physical hardware. It's that their focus is on the side of bringing products to market and selling them to >end user< is secondary. Since selling to the end user in this case is secondary their prime motivator for doing this "in house" is usually profits, hence we get back to the customers who simply are not worth it, there's a reason most companies outsource their end-user "interactions" to brick and mortar stores. I understand that you think customers are not worth the time nor effort of actual customer service. I don't think many customers would agree with you. Lets go in a different direction for a sec. Lets say the obvious, BFL sells money printing. Blizzard sells games for entertainment. Each hour without a Blizzard game means one hour of....doing whatever it that people do in their spare time. Each hour without BFL's ASIC devices equates to lost time in money printing. --------------- Personally, I don't fault the man for visiting BFL unannounced. He was (apparently heavily invested) and successful in determining the situation to through his own ends and means. It brought him to a point of concern.Whether we agree that he should or should not have made the appointment, that point simply does not change. Customer support is in the end a balance, you can't ignore them, you can't obey their every whim. Understood. You simply need to put it on the lowest acceptable level while keeping the damage levels low enough. I cocked an eyebrow at that statement. Remind me not to do vital business with your companies. Some strive for quality....others....just enough to get by. (Then again, who am I to throw that rock?) Unless of course good customer support is a core part of your business model, then this has to be one of the major selling points for your product, but so can price point/quality and just about anything else be. I've heard starting a cult is working quite well for Apple, I rarely hear anyone praise their customer support however. Do you think BFL's customer service is essential or necessary to their business? (Open and serious question.)Despite that, they sell a box with software. BFL sells actual hardware.
Unless...
Blizzard Entertainment sells software for 2,500+ dollars? (or 30,000+)
So why would this box of software not be worthy of in person support while the box of fans is? Also I'm quite sure I could find a "box of software" that costs 30k+ from a company that would be less than happy if you came stomping into their office unannounced, but I'm lazy and I admit it so I cba. Also, does buying an Intel CPU give you the keys to the Intel fabs as well while we are at it? It seems like your logic seems to be pointing in that direction. Now we are going from Company Headquarters to Intel Fabs? Usually when someone makes a ridiculous argument it is because their position is weaker than it probably should be. If you don't think so, see above where I mentioned they sell a [virtual] money printing machine. No one can deny it. ------------------------- The end story is that BFL invites people to come on over....simply not unannounced. Though, it has been known to happen before and BFL does "whatever it does" in the face of that situation. In this case, Dave could have done alot better. It will no doubt cost his employer some money just as Inaba's attitude has (he has admitted before) cost his company some "marginal" income. (or...so he says) |
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Third, If you complain, you usually do get prompt customer service. There is no difference between doing it on an email or over the phone, or live in person if your response will always be the same. Which in the case of BFL it apparently is.
Please do head over to Blizzard Entertainment HQ and chat with them about some random issue with their games. Since you know they do run their own web store and therefore it's no different from giving their support a call right? Do tell me how that worked out for you when you are back. You must be young, you keep referring to game companies. Despite that, they sell a box with software. BFL sells actual hardware. Unless...Blizzard Entertainment sells software for 2,500+ dollars? (or 30,000+) |
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So, instead of attempting to repair it, can I offer to buy this non-working module (which consists of 8 hash units total) from you for 20 BTC?
I will offer 21 BTC. OTtan already sold the unit to me. Is it just me, or is that IC in the top left damaged? It is a connector header, not an IC. Well it is in good hands. I hope you have a good time looking it over. Edit: In case anyone is wondering, yes, I am looking to buy Avalon Modules. I have a buy thread in the marketplace. |
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CSR stands for Customer Service Representative. Large companies have them. That is who is called when customers show up unexpectedly.
Smaller companies either have sales or marketing, or if really small upper management would handle it.
When a customer shows up with out an appointment it is either a cause for celebration or trouble.
You don't call the cops (unless you have something to hide).
You find out why the person came all that way (writing an article, research for lawsuit, going postal, etc).
You are confusing BFL with a retail business, they are a hardware design firm that just happens to sell to end users. Dealing with people who just show up as a small business is one of the most annoying/time consuming things to deal with on the customer side when you are not in physical retail, independent if you tell them to fuck off or try to meet their requests. Look at it this way, if you refuse every customer who doesn't make an appointment what will happen?. They will make one if it is important enough. If you rather try to service every damn person who shows up unannounced at your door, you are gonna end up in a situation where the general census becomes that you get better customer service if you walk up to their door and annoy them. Unless you are brick and mortar there is no benefit of wasting customer service resources on this for "normal customers" when they can't even show the courtesy of making a appointment. It just creates expectations you can't control when you let your customers decide the terms rather than setting them yourself. Sure if Joe with trousers of gold who is 10% of your total business knocks on the door it's a different matter. But I guess in the US the customer is always right and if you are not satisfied you can always sue for just about anything. There is a problem in your logic, first it is anti-social/anti-customer. Second, the whole idea of having a customer is to sell something, if there is a problem...you actually have to deal with it. If you need to pay a former walmart employee or greeter then do so if it meets the demands of customers. BFL is loaded to the gills with pre-order money. A grand less a month is no big deal. Third, If you complain, you usually do get prompt customer service. There is no difference between doing it on an email or over the phone, or live in person if your response will always be the same. Which in the case of BFL it apparently is. ------------------------- Finally, if you sue BFL, you usually have a legitimate reason for that. It usually means you have a case behind it. The guy who visited implied he has several Mini-Rig orders with one or more purchasing partners. It would imply he has a right to tap on their front glass at their offices to get answers....which he unfortunately got none....with the exception of a bad impression of a situation. The man who visited also mentioned that those partners are clearly worried about their purchase and may pull the plug on it. Which means it would be extremely reasonable to try to assure those partners with a visit @ BFL offices. Which of course, didn't give him a positive impression. As far as I can see, to make an appointment you'd need to contact BFL. Consider their email response times are now half a month in some cases. Who here can plan out with good accuracy whether they will or will not be in the neighborhood in a month? Schedules are tricky things...especially if he is from out of town. (which I assume he was) |
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Then what is the purpose of the office?
Administration. Like the other guy said, i also work for a large corp. Our admin offices aren't open to the public although we sell to the consumer via retail. Think proctor and gamble, are you going to the corporate office to ask about the toothpaste or whatever they sell? This isn't a new concept. Corporate offices have a reception area for various reasons. It is not unheard of to visit one with a complaint or when bringing up an issue that cannot be handled by retail stores. Untrue. Uh no, not untrue, those actually exist my friend. My company has over 10 large corp offices in tristate area. At each is a security desk. You arent getting past that. The security guard only job is to see if you have a badge or not. Or call up to someone if you have a scheduled meeting. There are those as well. One type of setup does not exclude the other. BFL has never touted their lcoation as a retail store, so not sure why you would think different.
It is true, they do not offer their offices as a retail store. But they do encourage visitations (with a prior notice) and they do offer "pick ups". (see Luke Jr as an example.) Think online store. Where do you walk to to complain about an amazon.com problem? Can you even find a phone # to talk to a live person? Good luck, ive tried. Amazon has phone numbers. If you are a Pro Seller though they actually call you upon request. (They switched over to Voip telephony to save on long distance support) |
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The missing component is a capacitor. However I have no idea if replacing it will fix it.
So, instead of attempting to repair it, can I offer to buy this non-working module (which consists of 8 hash units total) from you for 20 BTC?
I will offer 21 BTC. |
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Then what is the purpose of the office?
Administration. Like the other guy said, i also work for a large corp. Our admin offices aren't open to the public although we sell to the consumer via retail. Think proctor and gamble, are you going to the corporate office to ask about the toothpaste or whatever they sell? This isn't a new concept. Corporate offices have a reception area for various reasons. It is not unheard of to visit one with a complaint or when bringing up an issue that cannot be handled by retail stores. |
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Avalon is selling for so much more because they CAN. They have a product in hand that nobody else can really compete with at this point. Why would they sell it any cheaper? If/When BFL gets their asses in gear and starts shipping a product, Avalon will have to bring their prices down to whatever the market forces are driving.
And if they really wanted to maximize their profits, they would artificially delay shipment of round two and three, while collecting more BTC780 10k chip bundle orders. That way, they keep people from getting scared away from ordering the chip bundles by a skyrocketing network difficulty. Not that I necessarily believe that's what they are doing. But that would certainly increase their profits... Lets hope they use some of those funds for Gen 2. As well as a node shrink or two. I don't mind Avalons strategy too much. They have encouraged people to take their designs and create new markets in distant regions. Eventually we (the customer) won't have to depend directly on Avalon to get our ASIC products. We will eventually depend on their affiliates taking the chips and creating their own designs and platforms. Right now the Avalons from the Avalon team are becoming more like reference designs. They are doing the opposite of what BFL is doing. BFL is proprietary and secret. No one will ever buy their chips or make a design of their own. There won't ever be any real competition from BFL or a market that isn't just BFL itself. What Avalon is effectively doing is encouraging startups and entrepreneurs who can and eventually will create their own designs and improve upon it. You will have alot more options a little later on. You won't always have to depend on the Avalon Team to ship out your products. They will only mass manufacture the chips and send them to the other companies who will then integrate them into their own products and create more variety and complexity. --------------------- For example, It is a multi-million dollar profit market for the first guy who designs an FPGA + ASIC miner who can not only do BitCoins but also various ALT coins. The Avalon Team can continue to improve their BitCoin ASICs while other who are willing to go further can integrate designs that include ALT Coin mining. |
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I'm surprised they didn't just outright tell you to leave immediately, it's what I would have done to someone showing up unannounced.
maybe you don't know anything about customer satisfaction, communication and public relations. If you are selling this kind of product over web, still postponing deliveries and hold thousands of $ almost year and somebody visits you, you must be able to answer any questions and make your best to satisfy the visitor. Especially, when you will know, that visitor will share the info with other hungry customers through forums, boards and other communication channels on web. what you say maybe works within some local business but definitely not on web base selling with six months delay.. If I just walked into one of the main offices for the big e-retailers in sweden they would most likely call the cops if I didn't leave immediately. If you have thousands of customers and a few % of them just decides to drop in to check on things on a weekly basis it becomes really messy fast. A few people every now and then probably isn't a problem for anyone but when it becomes common practice it's a different beast entirely. Then what is the purpose of the office?  Close it down and run it from your bedroom if you are that afraid. |
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Pop Pop Pop....
So much for customer service. Pretty dangerous policy. Insane really.
Security is what they need. Never know who or what would walk through that door given all the heated exchanges that have been had here about BFL. Seriously don't they worry about their own safety... and the safety of the product?
 That is what the switch blade is for! |
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Alright,
I encourage people to make offers in this thread. SgtSpike has extremely high ratings and therefore there is little chance of getting scammed. He is also not looking for any pre-payment so it is a good place to start. Make sure to make only serious offers.
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Just checked my Jalapeno order from September 2012. No change, still processing. I really doubt orders from late 2012 are being shipped.
I would tip a database error on BFL's part or perhaps some people trolling on forums hoping to upset people with June 2012 orders. Without a shipping tracking number any status change is a bit worthless.
EDIT: Maybe BFL are implementing their originally very ambitious 1/3 shipping plan and scattering around their shipping to make it appear they're up to shipping orders from late 2012. If so, it would be very strange behaviour on their part.
False hope is never strange coming from BFL... |
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With my order not the price but the shipping status was updated yesterday.
it's now "fulfilled", afaik that means its shipped. I can't believe.
Can anyone confirm another 2012 jala order to be fulfilled the last 3 days?
Surely, some mistake? Keep us updated if you get any tracking info. |
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SgtSpike has fallen to selling his units. What a travesty!
I will give you 5 btc.
Only if the price is right! Why is it a travesty? Well you waited this long, and now you gave up? Why? I can buy 20 Singles for 200BTC right now. (well when the market rate is a slightly better than it is now) So I can hash at....1TH/s if I wait a few months. Or I can pay 200BTC right now, and get my Single through you....in a few months @ 60Gh/s. Tell me why buying it from you is a good choice? Keep in mind not to make the argument that it will take an eternity to get an Single ordered today as it will may be a self defeating argument. Or that the difficulty will sky rocket by then making each coin much harder to produce as the days wear on. (Again, a self defeating argument) Alright I will increase my offer...6 BTC. |
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There are NO chips more ...
i dont know where the 5000 Chips are gone but BFL doesnt have any more ...
so now i can hope they get more than 1000 ( 1 wafer ) thursday -.-
Any the mystery of the 5000 missing chips is not even explained at all... other than "oh we dont have the chips anymore..blah blah blah" Did they ever really have those chips? If they did are they syphoning them off to an undisclosed location to mine secretly adding a small amount of hash to the network over time? Wouldn't surprise me if BFL resorted to this to get enough capital to fulfill all preorders lol.....scummy fucks And they need now double pieces of chip`s for one Unit -.- Which means it will exasterbate the chips shortages. If the 5000 chips went bust then it means that BFL is approaching somewhere around 25%~30% failure rate for their 100 wafer batch. |
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dude your not in the first batch so no cares what you are selling. Its not about the ghz its about the when you ordered and your not even close
Actually I am in the first batch. ....................../´¯/) ....................,/¯../ .................../..../ ............./´¯/'...'/´¯¯`ˇ¸ ........../'/.../..../......./¨¯\ ........('(...´...´.... ¯~/'...') .........\.................'...../ ..........''...\.......... _.ˇ´ ............\..............( ..............\.............\... I'll take 75 BTC for it, nothing less. You won't produce anywhere near that in the entire life of the product. This thread is a total joke! |
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Take your greedy ass elsewhere. You're never going to sell it with that attitude. Just keep it and GTFO!
Yea, so greedy. Paid $163 for the cheapest ASIC instead of just going with a 30/GHz, it's because I'm greedy. and now I'm declining an offer for 5BTC which is 20% of what 1 block would give me. Yea, good one. You got jokes kid. Keep them coming because you are a joke. Stupid faggot, I'm here offering it to someone who missed the chance to pre-order early. If they don't want to pay what it's worth, then fuck yes I am keeping it. There's a difference between being greedy and being dumb, but I suspect you're too fucking stupid to understand it so don't worry. Get the fuck out of my thread. It is worth about 1 btc. He is giving you 4 extra. That sounds pretty reasonable. |
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