It is not highest priority, but is still important as it'll reduce the number of emails we receive on the support.

Since a lot of people are wondering about the SEPA transfers, let me clarify a few things on how things were, and how things will be.

Deposits (until now)

Deposits were handled by the previous bank in "realtime" within the limit of 100k€ per day (could arrive anytime from 10 to 18). If we receive more deposits in the same day the bank has to confirm manually each deposit and hates us for it. The bank's CSV exports and API provide no useful information that would help us recognize a deposit the next time we download the CSV, or identify two deposits of the same amount from the same individual.

Amounts deposited in non-euros are converted to euro by the bank at rate of 0.5% with a minimum of 13.xx€, plus a 15.xx€ handling fee and another 5€ fee for manual processing of fees. All funds deposited are subject of a 0.02% fee taken by the bank (movement fee) that we cover on withdraw, makes those free.

Withdraws (until now)

Withdraws are processed by the bank automatically for up to 10k€ per day. Any withdraws done after reaching 10k€ in the same day are processed manually by the bank which hates us for that.

Sometimes some withdraws are lost when the bank process them, so we check automatically the bank statement to make sure the funds were sent. If not we'll try again automatically.

Status (until now)

The only way to get the status of a specific withdraw or deposit is by asking the support. We could do that in the site, except we have more urgent stuff in progress. It's starting to reach the top of the queue and should be done soon.




So, now, our French bank has decided that having 2 employees dedicated to click buttons for us was too much work, and is kicking us out. Thanks to French laws we cannot not have a bank account, and will have a new bank assigned automatically as soon as we are kicked out so we can open a new account the same day. The "Banque de France" employee strongly suggested we open a bank account to a more banking-friendly country such as Luxembourg or Switzerland, which we are already doing (takes more time than buying groceries) as most French banks will not be really happy handling such a large amount of transactions (and are mostly not ready for this).


Our plans for the future:

Deposits

Still free, at least once a day. May not be possible to do in realtime because the new bank may have higher security standards.

Withdraws

Withdraws must be processed next day. We may have some extra delays while we change the bank however we will process those faster then. Until we can get an API at the new bank, our representative in France will be manually inputting each withdraw request on the new bank.

Status

Checking your account history will show a "Details" link for withdraws. Clicking this link will open a page with the withdraw status and details on when it was sent to the bank/etc.



Thanks to the limits we had at the current bank we already started looking into alternatives and things are moving. Getting us kicked out will force us to put more priority on a new system for SEPA transfers, that will involve a more bank-friendly country. More details will be posted as soon as the new info are available (we may even open more than one bank account to do some load balancing and prevent a similar problem from happening again).

Are you sure you're keeping the data in cache to avoid querying too much the API ?

For information our DDoS protection service (Prolexic) drops requests without user agent, and will block ips which present weird behaviour.

For now. Also accepting credit cards means accepting debit cards too.

While working on the new Mt.Gox, we've been considering implementing websockets natively for everyone (with a fallback on long polling if not available).

Around 44% of our visitors in the past 30 days have native support for websocket (Chrome, Safari), and another 45% can enable it in their browser quite easily (Firefox+Opera). The remaining major part is MSIE, which should have support in near/less near future[1].



Since people in here have more of a technical background, let us know what you think (just spare me the usual "websocket is bad, use direct sockets" - we need something that works in web browsers... and check the new websocket framing in -06 and better first, it's no longer some weird \xff).

If you need details on the future API and have preferences/requests on the way we push data on the stream, please contact me at admin@mtgox.com !

Yep, except for withdraw. Once things are setup (this week) you'll be able to generate API keys for your account and define rights for each key, and stop using your login/pass to access  the API.

If you check your account history, you'll notice we display trading fees on the account history as separate lines, should make things rather easy.

We'll add the ability to receive trading emails soon, and the ability to change the logout period to something different soon too (per-account setting, will come with timezone selection at the same time).

3 of the 4 transfers were confirmed by our bank and are already out on the SEPA network, and should reach you probably tomorrow morning (or more, depending on your bank).

The 4th one is pending bank approval (for some reason they decided it needed a manual input).

For information we are changing bank in Europe for this exact reason: processing of withdraws is impaired by their manual confirmations. Each day about 200 transfers are switched to manual processing by their automatic system, and requires them to actually input the informations manually /again/ the next day, and they limit us to 50k€ per day of international wires which is far from enough.
Because of the work this represents, and because of the recent wave of phishing on german banks ending in transfers to mtgox of stolen funds, they want us out now (and to tell the truth it's been a while we wanted to get out of that bank).

The original plan was to have a EUR account in our UK bank, however it is not ready yet... But!
Thanks to them pushing us out we'll be able to get a new bank immediately in France (the account will be closed friday morning, new account will be open right after that), and we'll use this occasion to announce the opening of the UK bank account, which already accepts deposits (and will support withdraw as soon as we get the required elements for "FaxPay", a service that allows us to send a fax to the bank to send a bunch of transfers all over UK and Europe).

Anyway we are working on getting withdraws on time (and not entering your address the right way has become harder on the withdraw page, too).

Next Monday things are back to normal (should be by friday, but I don't know if the new bank will provide the IBAN right away or on the next monday) and deposits made so far will be processed during the week.



For information we are changing bank in Europe because processing of withdraws is impaired by their manual confirmations. Each day about 200 of the transfers we issue are switched to manual processing by their automatic system, and requires them to actually input the informations manually /again/ the next day, and they limit us to 50k€ per day of international wires which is far from enough.
Because of the work this represents, and because of the recent wave of phishing on german banks ending in transfers to mtgox of stolen funds, they want us out now (and to tell the truth it's been a while we wanted to get out of that bank).

The original plan was to have a EUR account in our UK bank, however it is not ready yet... But!
Thanks to them pushing us out we'll be able to get a new bank immediately in France (the account will be closed friday morning, new account will be open right after that), and we have a UK GBP bank account too now, which already accepts deposits (and will support withdraw as soon as we get the required elements for "FaxPay", a service that allows us to send a fax to the bank to send a bunch of transfers all over UK and Europe).

Anyway we are working on getting withdraws processed faster for everyone on top of getting deposits right even for German customers.

Most of this is possible without problem, just contact me (admin@mtgox.com) for details.

Not sleeping right now, and not hacked coins.

Chrome, Firefox 6.0, MSIE+HTML Labs, Safari...

Details: http://en.wikipedia.org/wiki/WebSockets#Browser_support

Oops, my bad. Added link to the footer, and will add more links.

People can still deposit via LR, Dwolla balance, TC, and various other methods (or just keep some balance on the exchanges). Even with closed banks there are ways to move funds around.

(and I say this for most exchanges, since Dwolla/LR are widely supported)

We use our own AES keys (two random AES key by user) and burn the tokens.

We will provide in the future an option to unlink a token and retrieve the keys & programming codes.

The yubikeys we are providing at this point are locked with both slots reserved for Mt.Gox.

Both slots are blocked and limited to Mt.Gox, however we will offer at some point the ability to unlink a key, which would then allow to retrieve the key's codes.

We will also open the ability to use yubicloud keys for protection.

I would like to provide notice, however, than using the same key on different websites opens a serious security risk if you are not confident on each site's trustworthiness. A site could - for example - show "yubikey compatible" on its page but in fact use the OTP you provide it to identify itself on a different yubicloud-enabled site and do bad things there. This wouldn't be really hard to do, but could be really bad depending on the attacked website.

Hi,

Contacting the bank in France from Japan by phone and telling them your address is a long and painful process, and for security reason I am the only one allowed to do that at this point. I have been busy during those past 3 weeks with other "matters" (like getting the site back online, fixing bugs, etc).

For this reason your request could not be handled timely, and I apologize for this. We modified the "withdraw" page to make this kind of problem less likely.

Mark


PS: Correctly providing your address results in your funds reaching you within 1 week (up to 2 weeks in case of large amounts, we will fix this soon)

The shipping fee is included in the price for any destination. Depending on your country's customs you may have to pay a tax.

We have posted some information abour our current tickets status and are doing our best to reply to everyone, which means more than 5000 tickets in the past 3 weeks.

If you want to see our face you can just cole to irc://irc.freenode.net/mtgox - it works too.