So does the service still operational?
I haven't heard from the people who were having problems with not being able to withdraw to their cards.
Any update would be appreciated because I am currently looking for a bitcoin card but that I know that is reliable when I need it.
Until you hear from me that they are even activating virtual cards, do not send them any money! I am withdrawing my bitcoin. Does anyone know any OTHER bitcoin credit card services that offer virtual credit cards quickly? Virtual cards are issued instantly with Wirex. However, in your particular case, there is a problem. There is an issue with automatic identity check on the bank's side, hence the card was not issued and is pending. It's a very rare situation, and honestly, we don't know why it happens sometimes, but it does - based on a purely automatic check the bank sometimes won't issue cards until they receive and check the ID documents (ID and address proof). Your options are: 1) send the documents to support for them to follow up with the bank and get your account verified, which will allow you to order cards (because it's all done manually, the process may take some time) 2) if 1 seems like too much of a hassle, we can refund your payment for the card Please, let support@wirexapp.com know what you prefer to do |
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what is your registered e-mail and/or support ticket number?
Thank you for responding. My support request is number 37514 I was able to withdraw now. But virtual cards are still not loading. Just "Pending..." there is an issue with automatic identity check on the bank's side, hence the card was not issued and is pending. It's a very rare situation, and honestly, we don't know why it happens sometimes, but it does - based on a purely automatic check the bank sometimes won't issue cards until they receive and check the ID documents (ID and address proof). Your options are: 1) send the documents to support for them to follow up with the bank and get your account verified, which will allow you to order cards (because it's all done manually, the process may take some time) 2) if 1 seems like too much of a hassle, we can refund your payment for the card Please, let support@wirexapp.com know what you prefer to do |
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Обновлю вопрос на кануне НГ.
ЧТО-нибудь Нового известно стало от банка, по поводу обмена налоговой информацией? Задайте вопрос банку позазя)
пока ситуация та же - ответ идентичный полученному ранее Странно это, год то начался уже, они должны уже бы знать что будут делать. А то сейчас погоняешь хорошие суммы, а потом не дай бог решат что они подпадают под действие соглашения. про хорошие суммы, вы имеете в виду пополнение карты биткоинами или другими способами (пейпал, банковский перевод и пр.)? |
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You should be able to buy 1 GBP , 1 EURO and 1 USD card from each as far as I know and the cards lifetime limits should be $ 2 500 and If you verify your account using your ID and documents then It won't have any lifetime limits , instead you will have a $ 20 000 per day limit which is more then enough.
That would all be great but you don't understand they are NOT giving anyone virtual Credit cards at all. It has been saying "Pending" for 2-3 days now! Support has not responded. Not on e-coin or on this forum. what is your registered e-mail and/or support ticket number? |
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Have to say when I sent in my documents to get the card unlocked, they verified very quickly. I was expecting a week or so, but it was next day.
thank you for confirming. This is exactly the case in most situations. But unfortunately hundreds of literate and legit users go through that process seamlessly and it's never mentioned on forums, but one or two illiterate ones or ones who at some point had ordered cards to fake addresses and can't verify them now, tend to through all their negative emotions out here, which creates a completely wrong image of the service... |
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Problems with this site continue for me. After opening a ticket, I got this reply. Asking me to send them documents.
After sending them an email with the documents separately in the attachments as they asked. I receive this:
So you ask me to send them in the attachments. When I do that you ask me to upload them on your site. And to top it all off the "Confirm" button to upload documents on your site is not working. I tried in google chrome and firefox, on my PC and my android phone.
More than 3 weeks has passed and I am still unable to do anything with my money. You can see for yourself what's the support like. I don't know what to do now since I can't upload the documents to your site because it is not working.
EDIT: confirm button worked when I scaled the images down and uploaded the smaller versions. You should write the maximum image size or something there.
1) you were talking to different agents, and although trained to the same standards, sometimes answers may differ. Most probably the reply you received from Brian was due to the fact that you were unable to upload the documents, so, he decided to help you and allow to send them as attachments to e-mail. The easiest way to avoid such misunderstandings is NOT TO create multiple support tickets on the same subject - then a single agent will be able to follow your case avoiding confusion. 2) file size - the maximum size is mentioned in help articles. However, good point on showing it at the upload stage, will communicate that to developers. |
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hey gosha, should we count on card loading at 13:00 GMT to be restored or that hour is informational only?
hopefully yes, but it could be later - depends on the bank |
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Hi, im verified
how can you explain, when i have no btc on my account the limit is 2500 and when i add one, the limit is set to 250?
2 days ago i can topup 2500 and yesterday i deposit 1 btc and cant topup more than 250 Again
Whats wrong now
this is due to the bank closure on holidays - when closed, they don't process account settlements, which forces us into reducing the limits. All limits will be back to normal today |
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The customer service finally answered me, sorry for my emotional poste - there was just alot of things in the past days which made me angry. Thank you and keep up the good work!
thank you for confirming |
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I've created an account here now, because it seems to be the only way to get in touch with you!  Issue #1: "Verification Status: Verifying" - for over 3(!!!) months now Support request number: 36528 Answered: no (send on Dec 30) Issue #2: Transfer failed, I'm not able to get BTC out of my Wirex wallet to another walletSupport request number: not available (because if I send 2 open requests, it get merged together and I have to wait days again for an answer. I know that delay tactics) Answered see above Issue #3: Load EUR debit card not possible. Todays morning I wanted to load my card, but theres was a notification on top which said: The EUR card loading service is temporary unavailable. We will resume the service at 6pm GMT. Please accept our apologies for the inconvenience. I've waited the whole day and now it's 6:45. Look what it shows me:  I was always happy with Wirex (before branded as e-coin), but the current situation is not acceptable. If you not get to manage to change something, I'll go to one of the many competitors. You're not alone anymore, but you behave like you have the monopole on this. Unbelievable. Edit: Issue #2 seems to be resolved, I managed to get funds out of wirex with another try.#1 - will have it checked #2 - thank you, noted #3 - will be up and running tomorrow |
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Обновлю вопрос на кануне НГ.
ЧТО-нибудь Нового известно стало от банка, по поводу обмена налоговой информацией? Задайте вопрос банку позазя)
Есть тут живой кто?) Никого нет. Похоже Wirex накрылся медным тазом вместе с нашими биткоинами. Уже неделю не могу получить ответа ни от саппорта, ни здесь. вы много знаете финансовых сервисов, отвечающих в течение дня в новогодние праздники? давайте немного уважать друг друга и обходиться без голословных утверждений - никто ничем не накрылся и никуда не пропал с вашими биткоинами, они как были, так и есть только ваши. какой у вас зарегистрированный емэйл и/или номер тикета в саппорте? |
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Обновлю вопрос на кануне НГ.
ЧТО-нибудь Нового известно стало от банка, по поводу обмена налоговой информацией? Задайте вопрос банку позазя)
пока ситуация та же - ответ идентичный полученному ранее |
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In my experience, I wasn't able to open my account that I created. I haven't used it though. I was just able to register a few days a go. But today I wasn't able to login and the forgot password was not working. I tried creating a new one but it doesn't work either. I'm not sure if it's fixed now. I hope it doesn't become a scam. I'd like to use the service.
why use strong words if you haven't even tried to understand the problem or get it resolved? what is your registered e-mail / support ticket number? |
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I have been a customer of E-coin/wirex for just over a yr.. I have nothing good to say so I'll keep it short and clean.. Their customer service is rubbish.. days to answer and 9 times out of 10 it's an automated response, then you have to reply and that takes another couple of days!! By this time what ever problem you started off with has changed to another whether it be missing btc from your account, your card being rejected in a shop but in fact the funds have been debated from your card, not being able to transfer your btc to another wallet or simple as being stuck in a restaurant not being able to pay the bill because wirex has gone offline.
At this present time they have just under 1 btc $1000usd -new years eve money on mine and I can not withdraw it, transfer it or load it to my card.. this is the straw that broke the camels back.. they ruined my new yrs eve and they still haven't replied to.me.. so as far as I'm concerned wirex can stick their card where the sun.
Ps
I've had to contact them at least 4 to 6 time a month with problems.
I've been stuck in restaurants more times then I wish to remember.
If you do decide to get a wirex card just be sure to have cash at all times.. which defeats the purpose of having a btc card.
They charge 5.425% to load the card..
Get a shakepay card instead.. it's cheaper and better customer service.
1. point taken on customer service - indeed, there are times when replies are delayed. However, it is not nearly as bad as you have described, seems like you tend to get unlucky. 2. what is your registered e-mail and/or the ticket number that didn't get answered? 3. "They charge 5.425% to load the card.." is either a lie or a gross miscalculation, or simply wrong comparison - when BTC is as volatile as it is now, the difference in rate between various exchanges is rather wide, so, what you are comparing it against is a big question |
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Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. You can add funds of up to $500, €500 and £400 per 24 hours per PayPal transfer. Please click here for more information.
What happens if you exceed the £400 limit per 24 hours? Specifically made in 1 transaction? This is onto a verified account of course. funds may get stuck in transit. Eventually they will get settled on your card or returned, but it may take time and effort, so probably better not to experiment.. |
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can confirm everything went smooth in the end today, so yeah, cant complain
got my money on my card, all is well
for those who usually face problems withdrawing, i think its because we dont wait for the loading to have at least 4 confirmations, even though money appears in the btc ballancer after 1 conf.
so yeah, in the end e-coin always comes clean, cant complain much ))
happy new year gosha, wirex, thanks for working on the 31. have a good new years eve.
great!  |
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Is there such a thing like overdraft? If I load card with btc and system shows fiat on my card - I'll be able to pay/withdraw it immediately, right?
if the balance is showing on your card, yes, it can be used straight away. It's a prepaid card, so, normally it shouldn't allow you to make a transaction for an amount greater than the card balance |
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@gosha
Is it possible to use same details to open a second e-coin account but the only thing different will be change in email address?
cannot say NO, because from purely technical point of view it is possible. However, if the bank notices you have two accounts to the same name/address (and more cards in the same currency than allowed per individual), they may block such accounts. Why would you need a 2nd one anyway? |
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can someone from wirex attend to us for a few minutes today? its our only resolution for this year )
all functions working. Next year will be better! |
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gosha@e-coin hello, only you can help me .. I tried several times to write to the support of their E-coin but I have never opened a ticket, I made a mistake entering the data on the card and I do not have verified the account. What can I do to get my money? Thanks and Happy New Year 30/12/2016 Documents Rejected Dear Customer, Thank you for sending through the copies of your ID and address confirmation. These have been reviewed by our bank, and unfortunately, they have not accepted the ID and/or address. Could you, please, send us a different copy of your ID/address? Documents were rejected due to: Proof of identity - Date of birth does not match/No date of birth on the document. Proof of address - Address does not match.. We look forward to receiving the requested documents and will try to get your account verified at the earliest convenience. If you are experiencing any difficulties or have questions, please, visit our help center at help.wirexapp.com If you still need assistance, please, contact our support department at support@wirexapp.comThank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money. Kind Regards, E-Coin Team replied in PM |
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