submit a formal complain the government: http://www.315.gov.cn/They will get fked if there are enough reports and complains... of course, you need to be able to read Chinese...but google translate would help That's a fantastic idea, thanks. I've also started reaching out to media outlets to get them to cover some of this. I doubt they really care about one or two botched orders, but what I've experienced and seen others experience lately says it's way past 'one or two'... so who knows, that might get some traction. |
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I realize how frustrating it is not to have your order confirmed for 45 days. But you still have 3 weeks to sort it out. Are you using gmail? If so, then just place "BITMAIN Order Details" in the search box. You should have an email with order placement confirmation. If you use some other email service, it should have search option too. Unless you deleted it or provided wrong email in your bitmain account, you should have email confirming your order.
The ship date for your product is Sep 10 or later. Bitmain has three more weeks to resolve the issue. It does appear that when you wired them $$$, you did not include your order number. That would delay crediting your account considerably.
I searched my inbox, the spam folder, and the deleted folder. And I remember, at the time, "why didn't I receive an email". Never happened. They have my proper email on file. From what I can tell, they send that email when your payment is confirmed, and my payment has never been confirmed. And my wire transfer did have my order ID in the memo field, and nothing else. I was extremely clear about this to the bank staff that filed it for me, and I have a copy of their paper work (which I provided to Bitmain) that proves it. If their brittle, error prone order process got a wire crossed somewhere along the line, that's on them. Their attempts to paint the situation as user error are just par for the course with how they treat their customers. The reason they use such a ridiculous payment process is because it is not reversible. That alone should be a very strong indicator to anyone trying to figure out if they're a scam. The specific product you ordered from Bitmain is completely irrelevant. Should I have said 'miner' and not S9? Probably, but S9's are on my mind for obvious reasons. Jumping on that as some reason to disregard what I'm saying is disingenuous to the extreme, like criticizing spelling when you don't like the content of someones statement. Get over it. Go kick Wu in the shins for me and tell him to send me my order. |
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Woe is me...
I hope you get everything resolved - I would also be upset if everything you say is true. Despite how it appears on this thread, I think I've been very patient and understanding with Bitmain. A month went by and I just kept telling myself 'well, they're swamped. Obviously demand skyrocketed and they're backed up'. But I have run out of patience and understanding. They can either ship me the product I paid for from the batch I ordered from or I will lay out the facts of my experience to anyone that will listen. And fyi, everything I am saying is true. |
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Sorry....off topic here of late.........but I'm in the US, and wondering does the PSU's come with a plug for 110 or 220, or do you have to specify?
You have to buy your own power cord. Because they ship to locations all over the world and many have different electrical codes and specs. They are cheap and easy to find. Make sure you get one of adequate thickness. If it warms up after a while of usage, get a heavier cord. The shorter, the better. |
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I have no desire for you to remove your posts
I do, I very much dislike being this negative. I just want the product I paid for. I simply seek to educate you in regards to what actually happens for most of Bitmain's customers.
And I simply seek to 'educate' you about emerging trends in Bitmain's customer satisfaction rates. (Spoiler: they are terrible). What 'actually happens' for 'most' of Bitmain's customers (according to you) is of absolutely no consequence to me. I should lay down and get robbed because supposedly, most people don't?! Ridiculous. |
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NO conspiracy's, NO scams, No dirty deeds. Just your polluted lens of life. Get help. You're very dysfunctional.
Like I said, go read their support forum. A lot of people looking through that same lens these days. And yes, BTC is a scam. It's a scam within a scam wrapped up in more scams. It's the tur-duc-ken of scams. You don't even know who came up with it. Satoshi = 'Source of middle intelligence'? Sounds like CIA to me. Everything they do is a scam. ...but that's wildly OT. As I said, I don't doubt that there was a time that Bitmain was reputable. Apparently, it worked out for you. Good for you. That doesn't do me any benefit though. And your statement lost all credibility when you said 'No scams' and 'No dirty deeds'. Antbleed?!? BCC?!? Not to mention the numerous conversations I've had with people who have been burned, hard, by Bitmain. Obviously there are some scams, some dirty deeds. Your denial of that just makes your 'no conspirac{ies}' statement look false too. |
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Its better to put your effort to find the problem why your order still stuck than yelling everywhere, that imho that wont work much.
I'm not trying to blackmail them, I'm trying to give them an easy way to resolve this. And I agree, it's probably futile, obviously they don't care. I can yell from the highest mountain top what a bunch of crooks they are, and walk people through a step by step of exactly how they will get robbed and those same people will line up to throw their money down the Bitmain hole-of-no-return anyways. But thank you for your suggestions, they have been noted. |
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The info you posted shows that Bitmain replied on Aug 7 confirming the payment. So it has been less than 2 weeks. Why panic? Yes, they said they will confirm within 7 days. But considering all the hell with their D3 lanch, they might credit your account in a month.
My order is supposed to ship in less than a month. I ordered from the Sept 10th - Sept 21st batch. It doesn't look like they even sell S9's anymore. Gone from the products page. No new batches sold for a month or more. And your statement about following me from the bitmain site over to this site doesn't hold water. You could have simply responded on that site, obviously I'm watching it. Also it seems unlikely that someone who bought four batches of S9's would just now be registering on this forum. And you use the term 'we will help you sort this out'. Who's "we"? When I paid, I covered all wire transfer fees, it cost an additional $50. Even if Bitmain found that I still had to pay them some additional, I was and am prepared to cover a few bucks extra via BTC, but that has not been discussed and the details I posted indicate that the amount they received was what they told me I owed. Bitmain never sent me an order confirmation email. My order does show up in their website's list of unpaid orders though, my screenshot shows this. What information do you need from the email I was supposed to receive? How do you suggest resolving this? I am beyond furious about this (obviously). |
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It's only more profitable for miners IF Bitmain can pump up the value enough to make it appear that this is the case.
So they do that by throwing ridiculous amounts of money at it on Bittrex etc. Without that constant influx of Wu's money, BCC will crater. My suspicion is that he thinks if he can get people using it, eventually he can stop shoveling money onto it and it will pay for itself. Time will tell. For now I agree with previous poster, ride the pump but get out before the dump. BCC is still useless. It's doing a fantastic job of driving down the value of BTC though. Notice: BCC goes up, BTC goes down.
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BITMAIN, HERE IS MY OFFER TO YOU:
Send me 1.0 BTC; I will cancel my order. I will remove every anti-Bitmain post I've made on this and numerous other websites, and the Bitmain support site. You will never hear from me again, and I will never say another word about Bitmain. Maybe you're too busy to send me what I paid for, but you're not too busy to send over some coin.
That is the easiest and fastest way I can think of to resolve this.
1DzNQaGds3NxVBatAGaWRF9qieyuR6M7qA
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If you placed your order on Bitmain and you have proof of payment, then no worries - you will get your miner and will profit many times more.
Name: craft_mine Posts: 1 Activity: 1 Position: Newbie Date Registered: Today at 04:35:14 AM Last Active: Today at 05:16:01 AM Also, watch out for Bitmain employees paid to post on this forum and elsewhere talking about how trustworthy they are.
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Overall even with all the issues I have had I can say that Bitmain eventually has worked through them. It has been hard, and I won't pull any punches about it. I have struggled to get problems resolved with them. But I will say that I don't think the accusations of fraud, theft, and scams are on point here at all. Keep working your issue with Bitmain, keep looking for a way to find the right person who will grab your issue and make it right for you. There are good people there interested in helping. You just need to find that person. Corporate policies and rules sometimes tie their hands from being able to help, but for the most part if you are persistent you will get your issues resolved.
I am sorry to hear this has happened to you if you are having issues with Bitmain. You may have to work hard to get your issue resolved once something has fallen through a crack at Bitmain, but you can get it fixed if you work it.
There is no direct contact option on Bitmain's website. You say 'find the right person'... how!? The only way to contact them is file a support request or flame Wu's twitter. That's it. If you can make international calls and happen to speak Chinese, I guess you could call them, but I can't, I don't, and from what I hear it's another dead end anyways. As for 'following up with them', that's what I've tried. And for the first month, I was very patient, I didn't file a lot of spurious support requests I just stated my situation and waited for a response. And waited, and waited. And when the response came, it was a copy and paste generic stall tactic that did nothing to actually answer my question, in fact it asked for information I had already provided on the very thread they were responding too but clearly didn't bother to actually read. Then they changed the title of my support request to something totally unrelated, marked it solved, and left. Frankly, I don't care that they grew faster than they could cope with. Wu has so much money he could ski down a giant pile of it. HIRE MORE PEOPLE. They don't give a crap about my problems, why should I cut them slack for being so huge that they can't see over all the giant piles of money? |
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Misunderstanding...
Bitmain always takes a long time to confirm payments. Their payment confirmation system does not seem to be automated. The "expired" and "invalid" messages are not relevant. This is a communication issue, not a reliability issue. What you're observing is a bunch of first time buyers who haven't dealt with this before. Those who have purchased before know that Bitmain eventually corrects the order form - usually 2-3 days later. This obviously needs improvement and freaks a lot of people out, but does not make Bitmain a bad company. My personal experience is the same as numerous others of the ones I pasted. Six weeks later, nothing from Bitmain. They won't even mark my order as Paid despite telling me (weeks ago) in a support message that they definitely did get my money. Maybe they used to be a reputable company, but those days are gone. Not to mention how many of their products arrive broken. And then when they tell you to ship them back, they say 'don't declare the value over $45', and when they receive the broken product, they say it broke in shipment, can not be repaired, and will be destroyed. SCAMMERS. |
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Sigh...
You must be new here. I'm far from unbiased, but your ignorance is appalling and should be addressed. I have ordered hundreds of times from Bitmain along with thousands of other people and they have never scammed me a single time. They ship on-time 99% of the time or earlier and they compensated customers the few times they had delays.
Wow, what a surprise... the guy reselling Bitmain gear on Amazon (at ~300% markup) has nice things to say about them. Apparently it's OK to rip off people if they haven't been posting to this forum for four years. --------------- Lutfi Sun August 12, 2017 22:37 Please update my order: 0012017081105327 I paid immediately! --------------- Minht Dieu Thursday at 01:56 Same for me my order number is 0012017080302059 i paid with in 12 hr of purchase , and submitted Proof the same day and my order is still expired i am very worried about this i try to reach out by submitting ticket and was ask to send info again i did and still no answer after 24 hr i just need an update. because it been clear by my bank for 15 days now it is a very big investment i hope someone can help me asap. --------------- Volk71 August 12, 2017 11:13 I have the same issue, and based on the number of similar issues by other customers I am getting increasingly nervous. Please confirm payment receipt ASAP for Order ID：0012017081106593 --------------- cmea32 Today at 00:11 @Cristianromania, I paid nearly 6 weeks ago and still haven't had my payment confirmed, iv opened tickets stating my order id senders name, bank transfer receipt ect.. but the reply's i get (maybe once every 2-3 weeks) are stranded, generic and automated, they dont even read the content of your ticket to see that you have provided the information to your order so it can be confirmed. I have also been in contact with my back and they confirmed that the wire to BItmain was successful, and that my money is now in Bimain's bank account, but what good is that when Bitmain wont confirm payment of your order. I feel the same as you, im not sure what to do now as well. This has caused a lot of stress. --------------- Rene J August 12, 2017 03:54 Order ID：0012017081109756 - is pay as well no confirmation and also my order is listed under expired and unpaid on the website. Please update my order status. Transaction ID: https://live.blockcypher.com/btc/tx/1abc2a880e9a2abc936567bb7c80bcebee0c9552ae6183dfdab37963f80033d5/--------------- Kristina August 11, 2017 04:01 Hi, my order id: 0012017081101920 its paid but no confirmation and looks expired --------------- Folokei August 11, 2017 04:07 Order ID：0012017081107588 TXID for payment:1.31310467BTC sent TXID: 8446fb2603027ab0646b5716248dbaa354d66fa8787bae14c21e64a3d38be7a1 PLZ CONFIRM --------------- SAID YACOUTI August 11, 2017 06:00 Hi, my order ID: 0012017081103828 its paid but no confirmation and looks expired please update my order Thank you. ---------------- And it just goes on and on like that for hundreds of customers over the last two months. https://bitmainhelp.zendesk.com/hc/en-us/articles/221001967https://bitmainhelp.zendesk.com/hc/en-us/articles/115000090354 |
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I'm puzzled how Bitmain can still be around all these years. Despite what some here say, they are not impeccable and do not always deliver as promised. IIRC when that happens they do compensate their buyers somehow.
Regardless, despite them following the normal Chinese manufacturing paradigm -- do the absolute bare minimum and charge as much as they think people will pay -- they are apparently better than all the rest out there. To the point that after all these years they STILL get people to pay out the nose for used pre-orders.
M
The only explanation I can think of is they have hit critical financial mass; their cash reserves are sufficient to buy their way out of the results of their fraud. Now they can use that money to rip off new victims, on an even larger scale. The ASIC chips ares hard to get and Bitmain probably buys all of them they possibly can, so there will be no competition. I have to wonder how long Canaan will exist before Bitmain simply buys them (like Spondoolies). |
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If what you're saying about your personal situation is true, you've broken every investment rule there is. Why would you take that kind of risk and debt over something so speculative??? I urge you to seriously rethink your tactics. Very dangerous stuff.
The economy is terrible where I'm at. I have to find a way to make some sort of steady income (I already do freelance programming on elancer sites, and it's great when its there but not steady enough). And to be fair, if Bitmain had actually provided the product I paid for, I would be very much ahead. The risk is 'doing business with Chinese based businesses that rip off non-Chinese customers with impunity'. Clearly, that's a huge risk, but there was no other way to get the hardware. I already have the best miner I could get on ebay for any reasonable price, and it's not good enough. Besides, you realize you're giving 'investment advice' about Bitcoin right? It's one big scam wrapped up in a bunch of little ones. Bitmain will crater the whole thing. |
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greyworld, really sorry to hear about your troubles. Do you know that Bitmain intends to go public soon? Since reputation is very important for a successful IPO, it makes no sense for Bitmain to scam here and there on some orders. They will be losing money on their public offering many times more if they scam you for 1 or 2 bitcoins. Are you absolutely sure that you paid Bitmain and paid on its official site? There are a lot of scammers that use nearly identical addresses.
Yes, I'm sure. Bitmain has confirmed as much (see below). If you placed an order on Bitmain site, then you should immediately get an email asking for an exact payment amount. The email should be only from webmaster@bitmaintech.comIf it is from someone else, it is a scam. Yes, I know. Oddly enough, the scammer was of more help than Bitmain's actual employees though. If you placed your order on Bitmain and you have proof of payment, then no worries - you will get your miner and will profit many times more. Check your order history on Bitmain, and open a support ticket with the transaction ID from bitcoin blockchain. I hope this helps you. If not, reply, and we all will figure out how to help you.
I've opened at least 6 support tickets. The people who respond generally ignore my question, paste some boiler plate response unrelated to what I actually said, change the title/topic of my support request and mark it 'solved'. Then they leave, and they do not return. The last response I got from anyone was them spamming me about buying a D3.   The only reason Juliana ever 'found my money' was I called a Bitmain business associate and basically begged them to help me. Those fine people (who will remain unnamed so they don't get flooded with similar requests) responded within 4 hours, immediately made a phone call for me, and 5 minutes later, my money was found. But then... nothing else happened on my order. I took out a loan to pay for this, a loan I am now paying off. Bitmain took my money, and if they bought bitcoin with it the day I sent it, they have more than doubled that money, while I pay interest on it and make nothing. I wish I had never placed my order and simply bought BTC and held onto it, my loan would be paid and I would be $1000 ahead. Instead, Bitmain has put me in a position of 'do I pay the bank, or do I buy food'. It's a little late for 'no worries'. I'm pretty worried about this. |
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Bitmain has jumped the shark. Maybe they used to be a reputable company but now they're just outright crooks. They take your money, do not ship product, and then alternate between ignoring you entirely and spamming you to buy other products from them.
You can try to buy a D3 on their site now, but they'll probably just take your money and laugh knowing you won't come to China to do anything about it..
Jihan Wu and his band of thieves are terrible human beings, the absolute worst. I hope they all die in a fire.
Hey Greyworld....are you saying you don't think they will ship the paid for orders? I was actually just coming back to this thread to warn you of exactly that. Do yourself a favor: Go to support.bitmain.com and read any of the payment threads. In the entire several years Bitmain previously existed, those threads had maybe two pages of orders with problems. Many of which seem to get resolved. In the last two months, all of them now have at least half a dozen new pages all full of the same thing: "Bitmain took my money, won't confirm my order as paid, did not ship product". That's exactly what happened to me. Also, watch out for Bitmain employees paid to post on this forum and elsewhere talking about how trustworthy they are. Astro-turf is cheap in China. |
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Bitmain has jumped the shark. Maybe they used to be a reputable company but now they're just outright crooks. They take your money, do not ship product, and then alternate between ignoring you entirely and spamming you to buy other products from them.
You can try to buy a D3 on their site now, but they'll probably just take your money and laugh knowing you won't come to China to do anything about it..
Jihan Wu and his band of thieves are terrible human beings, the absolute worst. I hope they all die in a fire.
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