I encourage all pissed off and fed up customer that has paid with google wallet make the claim of refund, if there more than just a couple that would be better for all. If you paid with BTC i think you should start to denounce a fraud on uk police, http://www.actionfraud.police.uk/

Well or the pool is down again or we can believe for sure what happen to another user who I don't remember. Made a claim refund with google wallet and they block his loggin. well I did yesterday and I cannot log in with my last user/pass I get a blank screen. Of course I don't have my refund yet, If had everything would be prefect but no!! stop saying scam a start to saying FRAUD police like that word!!

I barely got a 10% of my contract... but the worst thing is that if you ask for a refund they don't answer you

I don't fucking believe this scammers they don't even answer. You know I had like the last hope that this people really where willing to do things right and at least a short "We are sorry but we won't give your money back" ... see you tomorrow with more news...

S3X82huWbfgdnuyJndqZyFJoXdMqDJQk2f

thank you!!

I was expecting to know how much Ghs they are going to give on the reinvestment plan, like 1ghs every 0.05 BTC or something like that but they say nothing.

they are not going to answer, yesterday the pool was mining at a 30%, but as they say nobody has been affected.

current pool's hashrate is 28,15 is someone still thinking we are mining at 100%??? this is a joke

I changed password yesterday, but the site never confirmed if it was changed or not. I remember it, now I cannot log in with my new password or the old one. Everything works so bad with you guys. Buy the way where is the RRP program, you are not delivering what you offered!!

This is the most reliable service ever... seriously CH quit, refund the money sell your equipment and close down!! BTW did you see other mining services doesn't have NDA's on their equipments? so it's not so usual as you say. May be you have something to hide that others don't...

that it obviously a cheat for the people who doesn't know how is mining ROI, now that I know better than a couple months ago i realised that is the hook for the ignorants.

Save any webpage from their site that could be relevant in court. Like their TOS, the offer the you paid, the date that you paid and of course your email asking for a refund within the 7 days. So it doesn't matter if the don't answer you. By law they have to answer and make the refund.

If not you can take them to the small claims court in UK, you can make that on line if you are not in the UK.
here ( http://www.which.co.uk/consumer-rights/Action/ ) you have assistant about your right as a consumer in the UK, that applies to you also if you are not in the UK as they are based in the UK.
BTW if you are taking them to court, you have to give them a notice about it and give a time to answer. I'm waiting their answer right now.

It's a shame you buy that contract, like I did you trusted but it's fucking frustrating this people that wants to take advantage of the rest of us. Good luck with your refund.

Well at least we know emmanuel still is reading us, so what's up with the refunds? can tell us if we are going to get any answer from customer support? would be nice from CH answer to the emails faster... you know... some people call it customer support. that only proves you are 3 guys that cannot handle the work...

are you kidding? so now you can't log to cloudhashing.com or the pool?? what error do you get, wrong user or password or what? check if you got the refund

As Merchantminer said before. Other option is register them as a fraud on the uk police and they will knock their door for us.

this is what I talked today with them. So my next step this weekend if I don't get any answer is: google wallet, fraud police and small claim court.

Are you listening CH?


09:34:52 : SystemSystem: Hazel has joined this session!

 09:34:52 : SystemSystem: Connected with Hazel. Your Reference Number for this chat is 64844.

 09:35:00 : CustomerJose: Hi Hazel

 09:35:12 : AgentHazel: Hello Jose, you are chatting with Hazel, thanks for contacting us, how can I assist you? (Please do not reveal personal data during this web chat)

 09:36:05 : CustomerJose: in september I paid for a contract on line for service of mining bitcoins

 09:36:19 : CustomerJose: I don't know if you are aware what are bitcoins

 09:37:47 : AgentHazel: No sir I'm not

 09:39:10 : CustomerJose: well i'll make it short. bitcoin is a virtual currency based on cryptography. The process which generates those coins is called to mine.

 09:39:33 : CustomerJose: And with that coins you can buy things and pay for services.

 09:41:19 : CustomerJose: So I pay to Cloud Hashing a UK based company, they will manage an equipment with an specific mining power of 4gh/s. They will keep a 10% of the produced bitcoins and I will be pay daily the rest.

 09:42:01 : AgentHazel: ok so what is it that you want to report.

 09:43:31 : CustomerJose: So the offered that contract for 26th of september will be started, but then they say it was on 30th. Finally they say it started on 15th of october. Not on full capacity

 09:43:57 : CustomerJose: they are not delivering all the power that it was hired

 09:44:37 : CustomerJose: so i'm asking for a refund and they don't answer my emails. I'm starting to think all is a scam and there is not mining service at all

 09:45:01 : CustomerJose: there is something i can do?

 09:45:07 : AgentHazel: You can report this fraud crime using our online fraud reporting tool on the Action Fraud website: http://www.actionfraud.police.uk/report-a-fraud-including-online-crime

 09:45:43 : CustomerJose: ok and what will happend next?

 09:46:05 : AgentHazel: Once you have filled out your information report and submitted it to us, your information will be passed on to the National Fraud Intelligence Bureau (NFIB). You will not hear back from us and do not need to contact us again.

 09:46:20 : CustomerJose: oh ok

 09:46:28 : AgentHazel: Is there anything else I can help you with?

 09:47:40 : CustomerJose: one last question, as I don't have anything to prove it's a fraud and it might be a very bad service. would be any difference?

 09:48:25 : CustomerJose: I mean, they might have that mining equipmente etc but they are not giving what I paid for.

 09:48:41 : CustomerJose: should I report that in here as well?

 09:48:52 : AgentHazel: As long as we log it on the system.

 09:49:31 : AgentHazel: Thank you for your enquiry, if you need any further assistance you can chat between 9am and 6pm Monday to Friday or call on 0300 123 2040 between 8am to 9pm Monday to Friday or 9am to 5pm at weekends.

To the pool??

as I already sent them an email giving them 7 days to answer, i'll wait that time for next steps.

Yes I think something has to be done, I already sent them a formal letter asking for refund or the next step would be legal action, with no notice. They have to answer that email or in a court that would take on consideration. That's the first step, but if other customers just want to insult them on the forum...

what web site do you have??

you got it, added.

8-tripppn

good to know. 

you won a case against CH o other company?