I discovered that one of my boards is running cgminer 3.9.0
Also it has the firmware 1.0

Anyone here that can tell me how to update cgminer using putty?
(i'm familiar with putty but apt-get is not working)

Anyone who has the firmware or the simple words to update?

Nice this thread but......

I have 3 KNC Jupiters (april 2014) and I want to update cgminer.
I am familiar with putty.

But, how to upgrade the cgminer?  apt-get install does not work.

anyone ??

Same situation here. I am really shocked....

I build rigs by myself, because the delivered cases are garbage. Received the same email from KNC.
I will suggest them to give us 3 TH cloud untill the problems with the heavily used second-hand stuff are solved.
They advised me to run the diagnostic program. It says everything is ok, but look at the screenshot. Its not.

"some Neptunes" and "forgot them" 

Something doesn't fit here...  I absolute don't forget an investment of tens of thousends of dollars.

I think the refund customers made the best choice.
After that, the SuperJuper clients, because they can start THIS week.
Beside this, SuperJuper clients shall never reach a ROI.

Neptune:
End of June 3 TH in the cloud, and in august 6 TH in hand shall never generate a ROI.

Or the BTC must rise. That is our only hope to get our money back.

*** Latest news from KNC ***

All,

So last week we really messed up. We sent out products to our customers which arrived broken, damaged and quite frankly unusable.

So in order to fix this the best way we can. We are not asking for these products back from anyone who has received them already. We will simply assume that every card was damaged in shipment even if it arrived undamaged. We will send out to every customer who had a 3TH Jupiter or several already arrive, enough cards to replace their entire collection,

There is no way our customers should have to suffer because of our mistake in not properly securing the components during shipment.
Any effected box in transit is being cancelled by UPS and returned to us to be fixed by our teams,

The factory that produces the cards has been running over the weekend and we hope to have all the replacement cards sent out this week.

Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see.
Again we are sorry for not delivering up to our own accepted standard,

Thanks

KnCMiner Team

For consumers in Europe:

http://ec.europa.eu/consumers/ecc/index_en.htm

Click your country and start!

I've seen those pictures.... I was expecting to buy from a "Rolls Royce" or "Rolex" company, invested more then 10.000 dollars to get the best I could get, from the best company in the world, wellknown and respected everywhere, but when I see how it is build, even the worst Chinese manufactor does not make these mistakes.

I am really shocked.... Is this the new way of KNC? Are the still expected Neptunes and Titans also manufactured like garbage?

Anyway,
did people receive a UPS tracking code from KNC? I did not receive any mail or post last week from them.

@server:

That's one of the many reasons I wanted to get rid of the situation with KNC.
So now they can send the 3 TH hardware I bought and then we are done.

@DPOs:

When people have serious reasons to stay out of sight, they have also serious money to afford it.

Message from KNC Miner today:

We would like to inform you that you have made it in to the queue of 400 Jupiter 3TH miners. Production is currently ongoing and we expect to begin shipping the miners out from Tuesday 22nd April. All miners are expected to be shipped out before the end of that week.

We would also like to remind you that each Jupiter 3TH miner will require either 3 x 1200W power supplies or 6 x 650W power supplies with 80+ certification and a total of 18 PCI-E power cables.

@btc_uzr:

Very clear view! Nice to read!

@ Biffa

How did you manage a local pickup? Simply asked?

Status:Jupiter 3TH

@sbfree: me too

Last time ever I pay upfront for a miner. Next time I book a plane and trade "hand-in-hand" with BTC or cash money.

E.g. When someone tells me to visit me at Q1/Q2 I expect that he is coming around March / April.
Not January, not June. KNC created this expectation.

When I was informed that the deadline was June 30, I didn't order, because I also looked in January at the rising difficulty.
With that information, and the by KNC created expectation, I ordered in full trust the Neptune.

Also, with that amount of payed upfront money, invested in KNC to create a new product, clients can demand transparancy.
But all I heard was news about a huge mining hashrate from the new-build datacenter and developing a Scryptminer, and cashing a lot of BTC into dollars so much that the BTC falls again.

E.g. when you buy a house, you expect the contractor to get to work on that house, with your money, because you payed him for that. When you hear that the contractor is investing your money into a nailshop for his wife, you became angry I guess.

Edit: You can see (as we speak) on their website the text "Shipment begins in Q2 of 2014"

Point is, KNC is not fair.

They have a datacenter up and running, but they deliver "plan B" as late as possible.
Fact is, in August, even if they deliver 10 TH, its the same worth as now delivering 3 TH.

Its the same as selling a holiday to the beach, but sending the tickets to late, so the holiday becomes worthless.

When they want to be fair, they deliver 3TH cloudhash today, not tomorrow.

But time is the key and the rising difficulty the most critical factor.
Speaking their very own words: "We know as well as everyone in this business that time is a critical part of the process."

And I wonder why Bitmaintech, Dragonminer and Spondoolish have similar products ready to ship without the need of thousends of customers paying upfront 10k each.

RECEIVED TODAY

Hello,

Your request has been accepted.
We will be accepting requests for 7 days and after that will finilize the list of the customers based on payment date (if we go beyond 400 requests) who receive their Jupiters 3 TH.
Please do not hesitate to contact us if you have furter questions.


Best regards  |
Med vänlig hälsning

Sure, I believed in KNC. The best mining company in the world. For my investment, I wanted the best available.
Afterwards, KNC is playing with big money, and we are small customers.

I have no longer trust in KNC.
They have a huge datacenter with running machines as we speak. Q2 is also started.
When they want to be fair, they give us NOW the cloudhash, not in June (+/- 8-9 weeks later from now)

I was also thinking about the Scryptminer, but when they deliver that slow, maybe the Scryptminer should be delivered in 12/2014 or 1/2015.

I converted to Jupiter to get rid of the situation, and in this month (april) I invest in Bitmaintech or Spondoolies.

I asked to convert to 3 TH Jupiter.

They lost the competition.
Firms like Bitmaintech, Dragonminer or Spondoolies are running faster.

RECEIVED TODAY

Dear all,

In this newsletter we have some updates for you all about our product range. The newsletter will contain the following sections:
 
20nm statement
Neptune progress update
Hash while you wait
Convert your Neptune order
 
20nm statement.

This is an important statement which we would like to make clear. As always there is a lot of information available on the internet and a lot of speculation about the technology we are using some of it true and some of it completely wrong. What we can say is that the technology we have chosen is cutting edge and this means a lot of companies are careful about adopting such technologies.
We at KnCMiner pride ourselves in bringing the latest technologies to our customers. We over engineer our chips and don’t promise anywhere near the actual 100% performance they could possibly achieve. This enables us to use the latest and greatest chips safely. So when you read about much longer timelines for this technology it’s important to note they are not our timelines. We have a very different approach. We over engineer our chips and only use world class partners in our chip designs. These important factors allow us to have the technology in our customer’s hands faster than other companies.
 
Neptune progress update.

Our Neptune product is currently in fabrication stage at the TSMC Foundry in Asia. We are actively pushing to get the chips as fast as possible to our assembly factories in Sweden. We have of course taken all steps to make sure that the process is done as fast as possible. We know as well as everyone in this business that time is a critical part of the process.  Which we think is why we have come up with a few alternatives to anyone who doesn't want to wait for their product.
 
Hash while you wait.

First it’s important to note that we don’t expect to be late at all everything is on track. It’s just always good to have a backup plan. Second our mega-data center in the north of Sweden is nearing completion so we can give out some more details. All customers of Neptune’s will be able to use completely free of charge our data center to hash for them at 3TH either on our pool or a pool of their choice while they wait for their product to be shipped. The first customers (batch 1) are expected to be hashing in our data center in early June and the last customer will hash in our data center around the last week of June. All the customers will be able to hash in that data center for as long as we are late in shipping your Neptune product, this service will be provided on a best effort basis. We have a 24/7 operations teams in place with multiple redundant internet and power connections and we will aim to have as close to 0 down time as possible.
 
Convert your Neptune order to a 3TH Jupiter.
 
For those customers who no longer want to wait for their Neptune we have another new option for you. We are releasing for shipment a new 3TH product. We have a total of 400 of these setups available which are based on our existing and proven 28nm chips. Each setup contains
18 of our own 28nm 8 DC/DC module ASIC boards with coolers,
3 controller cards,
all cables needed,
Power supplies not included.
The boards are in aluminum boxes, each box contains 3 chips side by side with front and rear cooling vents. Each controller card runs two boxes. This option will be offered free of charge for anyone wanting to convert their Neptune to a 3TH Jupiter. If more than 400 people want to have the conversion we will ship in order of payment for the original Neptune order. This offer will be open for 7 days for people to contact us. After 7 days from today the exchange will be frozen and people will be contacted who made it onto the queue. The products will then be shipped from stock as soon as possible. This will be offered at no cost to the customers wanting to take 3TH of Jupiter’s instead of waiting for their Neptune’s. There is a 90 day warranty on this product. Anyone wanting to take this option should contact customer service via email with their order number who will then take care of the conversion.

Me the same. Nothing is missing.

Thanx!