Thank you for posting in this thread with a detailed response but sadly it does not clarify basic fundamentals.

I think the issue here is with the action and inaction on your part. Let us say for a moment the OP has been exploiting a vulnerability in the game... the question arises why did you not pull the game since there was already a well known exploit out there according to your own comments? By allowing members to play a game that you knew had vulnerabilities shows you enticed them to play therefore you have to honour any winnings.

If the member was not aware of any vulnerabilities and did not exploit any vulnerabilities and simply "won" then you have no case against him because just suspecting him of foul-play on a game that you yourself made available on your website even though you knew it could be exploited is a pointless case to make.

Do not wait for SoftSwiss to get back to you with results after an investigation because Wazdan have already given their views. I would advise you to try to find a mutually acceptable solution with the OP.

I cannot speak for others but I think the best course of action now would be to engage privately with the OP and agree terms of payout. If the OP accepts an amount of less than 1496 LTC or wants his full 1496 LTC on the basis he kindly requests those that left negative tags on your account to remove them and at the same time you do not accept liability but the payment details are kept hidden from the public chat - then that outcome could suit both yourself and the OP.


Today LTC is trading at just $81 (x1496 = $121,000) but at the time they incidents took place LTC was worth substantially more. I hope you can negotiate a way out of this with the victim to find a solution that both of you find acceptable.

I had never heard of your casino before therefore I took a look. There are no ownership LTD/LLC details are listed, terms and conditions are as vague as can be... no company or personal name or address, nothing... but having said that scam allegations have not been made against your casino to my knowledge. You still have plenty of time to regain lost reputation therefore I hope you engage with the OP as soon as possible to resolve this.

You are wrong. Wazdan DID NOT provide any confirmations of fairness of the winnings excepting words. They STILL DID NOT answer our questions, they just said "possibility to win those jackpots is XXX, so nothing wrong".


They are not competitors. SoftSwiss is a big partner of Wazdan and they are interested in getting truth.





Can u explain why Andrej TTR said his channel that softswiss checked my gameplay and stated i was 100% fraud?
Your ceo made a public statement and you actually explain.
Please share softswiss statement and my game history as i am 100% sure this is a lie, i did not cheat. wadzan and casino guru checked my game history and they confirmed i did not cheat. They were impartial and u did not accept the reality.
If softswiss made such a statement they will have to prove it. Please share their findings as everyone saw the video of your ceo.
Let's stop this game please. Also you disappeared from the 21/04/2022 and still you haven't come back with not evidence, is it because your casino can't find any and refuse to accept the reality that i didn't cheat? or that wadzan games maybe don't have bugs? The believes of your casino with not proves are worth nothig.
You keep searching for proves of me cheating and yet we are still here with the same stories.
Softswiss must now  prove that i am a fraud with facts unless your ceo lied again about softswiss making this allegations.
Please shar or explain at least and stop ignore me
 
SHARE MY GAME HISTORY WITH THE ADMIN OF THIS FORUM AND LET'S CUT THE CHASE, I HAVE NOT PROBLEMS OR FEARS. LET'S GET SOMEONE 100% IMPARTIAL TO SEE WHO IS LYING!!!!!
We know you won't and we also know why!!!

Firstly, SoftSwiss is not a single game provider. They do not develop casino games. It’s a “Game Aggregator” provider, offering white-label and other solutions to online casinos. Many online casinos are powered by SoftSwiss, including some reputable casino brands visible in this forum. (And some less reputable ones.)

Now, if it is true that the SoftSwiss representative commented on this case, it’s adding another dimension to this whole case, as they have Wazdan in their standard offer. Those two things contradict each other.

Will they pull out Wazdan provider from their portfolio of game selections, in the case, they “find out” that their slots are full of bugs? All online casinos powered by SoftSwiss will drop Wazdan games?

I would highly recommend you ask for the official statement from SoftSwiss as this whole case can damage their reputation as well.

I didn't see the video, I don't trust them. Anyway, if you have the video where the CEO shows his Face, if you have the CEO's full name and the CEO's nationality, then you can report your case to your country's police, I believe your country's police can get in touch with interpol to do more research on this casino and arrest the scammer or at least take him to court and make him pay you, do it while they are left with these pointless arguments, don't wait for their investigation, these guys are not trustworthy, trust the police and courts only, because they are the only ones who can solve your case

let me understand:

wazdan has already confirmed that the game has no issues. but you insisted that wazdan is lying, but you did not provide proof that they are lying. Now you've got another gambling company to look into the OP case? but this company you got is a competitor of wazdan, who guarantees that this new company will be impartial in the investigation? this new company can say that the OP game had a bug to destroy wazdan's reputation, you who got them, who guarantees you didn't tell them to put up false proof so that this whole case turns in your favor?

you disappeared for a long time, and then you come back with this new company?

Hello, esteemed player and forum members.

I apologize for not being able to answer every question and comment, so I will try to finally describe our position on this case in one post.

As we have repeatedly stated, we suspect the player of using vulnerabilities in the game provider's software to win. Among other reasons, our suspicions are reinforced by the following factors:

- The player's use of only one slot for all gaming activity over an extended period of time.

- The absence of pauses in the game.

- Ignoring by the game provider Wazdan our specific questions about the gaming activity of this player, including the possibility of winning such amounts using low volatility and so on and so forth.

- A recent case where Felix Gaming provider also had a vulnerability that allowed players to dishonestly win hundreds of thousands of euros and the similarity of this case to the current one.

Our suspicions are also reinforced by the player's past activity on specific forums - you can find many complaints opened by the player against the most different casinos on several forums. Including, a regular practice for the player was the use of blackmail, which he, among other things, tried to do with our casino. The simple trick was that the player would make a deposit, use a British IP address and withdraw the money if he won. In the case of a loss the player began to blackmail the casino with complaints to the law enforcement authorities in the UK to get his deposit back.

Our conviction, based on years of experience, led us to contact for further investigation the higher authorities - White Label Provider (SoftSwiss), which operates our casino. For your understanding, we do not interact with the provider directly, we interact with the provider through SoftSwiss.

We trust SoftSwiss and are convinced that they will involve both experts and the licensing authorities to investigate. We are ready to fully trust SoftSwiss decision on this case and we will comply with it no matter what it is.

If it is found that the player acted honestly - we will pay out the winnings, as we have already repeatedly paid out much larger amounts of winnings to other players.



Dear ltc casino, thanks to at least acknowledged the case.

First i like to know why Andrey ttr the ceo of ltc casino and owner stated in a video published in TTR CASINO channel in telegram in Russian that softswiss has checked my gameplay and confirmed was 100% fraud? And now you are saying that soft Swiss expert are investigating.

As I stated previously i have not issues for third parties to check my gameplay because i did not cheat and even less used a software. You are saying that i made not pause but i did and the game play will show if softswiss is honest they will realize that and confirm it.  Casino guru and wadzan checked , ok you have your issues with wadzan but why casino guru would have to lie??
Regarding the bugs and vulnerabilities this i out of my hands i don't honestly even truly understand what that implies as i don't understand much of IT.

Regarding the fact i have made complaints in forums about some casinos that exploit players this is not being a scammer but a player that feel the casino has taken advantage. I asked your chat operator to close my account as i couldn't stop playing and you chat operator was rude and brutal and simply told me no, and to just don't play. That's why i put the first 3 accounts in time out. Haven't u checked?? Please check and you might realised you simply dealing with someone that asked for help and have his account close and your site refused. That's why out of frustration i made a formal complaint to your support site and told them if my account wouldn't be closed and my money refunded i would have reported you to the UKGC.  That happened only when you casino clearly exploit vulnerable  players and your ceo brags in forums that his casino respect problems gamblers.

Regarding me using one slot i have nothing to defend , this slot is actually really cool and the fact that i actually won a jackpot at the beginning made me play over and over in hope i would win again.  You can make as many assumptions as you like but you must consider that lots of players will come to site like yours from UK because they have banned themselves at gamstop , and unfortunately when we fail ourselves again we are left with unlicensed casino that exploit players like yours.
i am not here to look for pity as i have none for me, i failed myself once again after a very long period without playing. Unfortunately gambling is a  symptom  that hides bigger problems and i have used gambling as coping mechanism for many years.  In january somethig really bad happens to my mum and i gamble continuously to numb the pain. I have asked your casino to close my account as i couldn't stop. YOU REFUSED!!! You were happy to take my money , money made out of pain and tears. You knew i was a problem gambler, you refuse to block me even tough you received my formal complaint and though i was a scammer?

So you let me play and then planned to take my money if i ever was going to win? Is this honest? Does your casino who promotes fairness have any integrity at all?

By the way the volatility of the game was not at the lowest but i had two chilies when i won the jackpot which is not a progressive jackpot  and the reason i have won the biggest is because i was playing max bet.
Funnily enough i discovered in this forum that the chillies on the slot was not the speed of the spin. That's how big of an hacker i am !! ( sarcasm)

In closing , i truly hope once softwiss ends the investigation and not foul play will find on my side  if they are honest  they will see it as the other two party did. I am confident they won't because i didn't.

I have won honestly and i should be paid and i truly hope you keep your promise and pay the winnings at once since you have dragged this case to the max and caused me a proper breakdown. i am not sleeping anymore , not eating and I'm obsessed to find justice. If i was a scammer i would have moved on and use this amazing skills you think i have.



Here below the video made by Andrey “TTR” Nikolaev in TTR Channel in telegram. It is in Russian but someone translated this for me in another forum. Why would he lie and said that softswiss made the checks and im 100% fraud?  If thy did they can share and prove it tough , words are worth nothing without evidence.




I truly hope the matter will end soon and justice will be done.






Here is the  video and  the translation:

https://www.youtube.com/watch?v=LGsL7jAt-qM&feature=emb_logo

He talks about a lot of things that are unrelated to OP's cases. The main points are as follows:

1. He would have had no problem paying out this amount if the win had been legitimate - this amount is peanuts.

2. The reason for no-payment is that a new player,  started playing at their casino using a bunch of VPNs and multiple accounts, around 7 or 8.

3. The player was playing only one slot game

4. He lost around 5-10K EUR from the first three registered accounts (he does not remember exactly how much)

5. Following this loss, the player began blackmailing them and threatening to sue them, claiming to be from the UKGC..

6. Following that, the player created more accounts, and from the last account, with a balance of 10 Litecoins, the player won three jackpots at 3000x each in a row from 13,000 spins.

7. The thing about this slot game is that it has a range of volatility levels ranging from low to super high.

8. According to the player's game history, he was only using the lowest volatility setting when he won the jackpot, however, the jackpot is only available when using the highest volatility setting.

9. They closed his account and forwarded it to the game provider (Wazdan) for verification.

10. After nearly a month of waiting, the provider responded that everything is OK, but without providing any proper piece of information.

11. They then created a straight to the point list of questions and sent it to Wazdan once more.

12. They ended up sending the same list to Wazdan, but they never replied fuck all... Yes exactly like that!

13. They had had enough and sent a request to the company from which they connect games (Softswiss).

14. Softswiss specialists examined the player's gaming history and concluded that it is 100% fraud, and the player should be banned, and they will check Wazdan further. And asked them (the LTC casino) to stay aside.

15. He then says that they discovered a similar case with Wazdan on AskGamblers, in which a player won a massive multiplier and Wazdan initially refused to admit that the game had a bug, but later admitted.

16. When he compared his situation to theirs, he realised that it was very similar because Wazdan was unable to answer some of their questions.

17. The player appears to be from the UK, and his standard practice is to register at unlicensed casinos and then file complaints and blackmail, among other things, after losing money.

18. After the player was informed that he would not be receiving the money, TTR began receiving messages from various gaming (fake) commissions as well as DDOS attacks.

19. He personally believes that Wazdan has a vulnerability in the game and that the entire situation is typical of crypto casino scammers, as there are many similar topics on Bitcointalk.

Hello, esteemed player and forum members.

I apologize for not being able to answer every question and comment, so I will try to finally describe our position on this case in one post.

As we have repeatedly stated, we suspect the player of using vulnerabilities in the game provider's software to win. Among other reasons, our suspicions are reinforced by the following factors:

- The player's use of only one slot for all gaming activity over an extended period of time.

- The absence of pauses in the game.

- Ignoring by the game provider Wazdan our specific questions about the gaming activity of this player, including the possibility of winning such amounts using low volatility and so on and so forth.

- A recent case where Felix Gaming provider also had a vulnerability that allowed players to dishonestly win hundreds of thousands of euros and the similarity of this case to the current one.

Our suspicions are also reinforced by the player's past activity on specific forums - you can find many complaints opened by the player against the most different casinos on several forums. Including, a regular practice for the player was the use of blackmail, which he, among other things, tried to do with our casino. The simple trick was that the player would make a deposit, use a British IP address and withdraw the money if he won. In the case of a loss the player began to blackmail the casino with complaints to the law enforcement authorities in the UK to get his deposit back.

Our conviction, based on years of experience, led us to contact for further investigation the higher authorities - White Label Provider (SoftSwiss), which operates our casino. For your understanding, we do not interact with the provider directly, we interact with the provider through SoftSwiss.

We trust SoftSwiss and are convinced that they will involve both experts and the licensing authorities to investigate. We are ready to fully trust SoftSwiss decision on this case and we will comply with it no matter what it is.

If it is found that the player acted honestly - we will pay out the winnings, as we have already repeatedly paid out much larger amounts of winnings to other players.

Yeah, i own this casino 

It's sad that another casino scammed people before closing its operation and there is nothing we can do about it. Can't be there any rules regulation which could protect the customer's interest and money ?
Also, its a possibility that the same scammers open up a new casino to scam again in a similar manner as they did in LTC casino. (as they have enough money scammed to setup things again)

Are they still active here? I haven't seen them active just like before and I think they should just shut down their gambling site instead of scamming players or I hope players should at least receive a refund based from their deposits, even if they don't pay the winnings of the players.

Sorry but I can't remember that and I have not written that anywhere. But that is on the forum. You have taken a good decision to write about that on the internet. It is common that they will leave the forum as they have scammed. When the allowed multi account made me confused that why they will allow multiple account and also why they will give withdrawal option for a small amount of money per day. Now all is clear.

The case is clear and the casino has to pay out the winnings.
They are quiet at the moment, but as far as I understand, they haven't officially announced whether they will pay out or not.
Perhaps they want to take full advantage of the 3 month period they have reserved in their TOS .. Exactly how much time has passed since winning?

Hello.

You may take a look at LTC Casino (https://bitcointalk.org/index.php?topic=5371356.0).

No verification, totally anonymous, highest RTP. And ofcource you may gamble from any place of the world (including your country) with VPN.

I really thought this could be a hit casino since they have the highest RTP and they don't ask KYC and prioritize people's personal information it is bad to see that they are going in this path, are they still active and do they already paid the users that opens up the scam accusation?

well, it looks like he doesn't intend to be more active here on the forum:


Name: LTC Casino
Posts: 43
Activity: 43
Merit: 1
Position: Copper Member
Date Registered: November 15, 2021, 04:15:29 AM
Last Active: April 21, 2022, 08:40:45 AM

with these negative feedbacks that he has this flag active should be a strong reason for him to immediately pay you and restore his reputation, but he chose the path of not deciding to pay you and is inactive here on the forum this just shows that he doesn't have money to pay you, I think he started this casino with a small bankroll with the intention of getting a lot of money with people's deposits and then disappearing, it was already a scheme he had planned since the creation of the casino. My advice to you is that you start trying to report them to the police, if you have any real name of them and the country where they live then it would be a big step to report them to the police. here on the forum they don't have anything else to do, they didn't care about the negative feedbacks and the flag is no longer active

But it's been confirmed that the profile (Volt Ent. (Wazdan)) is actually Wazdan's. Am not sure what more proof you need in order to believe that the statement is not fake. bambolina also confirmed that he contacted them, and they registered on the forum to clear up the lies spread LTC Casino

It is proved that they are proven scam. In this case forum users cant do anything to recover your fund. Now you can make report against tjem as they have scammed. I am sorry but i have not saved the link but i hope you would be able to find out the link to make report.

Man I feel you. As a big winner myself on FortuneJack with sportsbets (120,000 dollars unpaid Sportsbet win), it's terrible, but unfortunately this forum will not help you at all. It's only a place where you can express yourself.

An additional problem you have is that you don't even know who stole your money, since their identity is hidden, and you don't even know where they are based, nor do they seem to have a license. Not only they don't care about their reputation but they also think God doesn't exist, which is a good point to make as well in these circumstances, which very few people mention here, but it's a crucial point in my view.

At some point you'll have to put a cross over this money and move on...