I'm "Jinx" from CG.
Your account will be unblocked and fully functional when you'll provide requested documents. This was perfectly clear to you since you received an email about Privacy Policy and Terms of Service Update on April 4th 2020 (3 and a half years ago!) when we implemented KYC. 2. When KYC was implemented and since, I have not made any deposits or withdrawals to specifically avoid any regulatory restrictions due to either of these actions.
NOT true. KYC was implemented on April 2020, your last deposits (at least 30 of them) were later in 2021, even more than a year after the announcement. I can share transactions if in doubt. Also you successfully made a withdrawal in 2021, when we already had KYC. I have not had anyone contact me from CG since Aug 5, 2023.
[codepoet / jinx]
Also not true, we've asked you what packages are you even talking about. Proof: https://i.imgur.com/Qek2kXD.jpgWhen you'll be ready send us documents and your account will be unblocked. I recommend you withdraw your coins before it's gone.
Agree, we always encourage users to withdraw coins to their personal wallets. Confirmed. I have read this case and there is strong reason to believe that crypto.games are either choosing to unethically treat players and affiliates for profit and personally identifying information, or, are taking extreme measures to save their business through these means.
Sorry, but requesting KYC info is nothing unethical, it's the most common thing in the crypto world for the past few years. If company wants to fulfil regulations, we must collect informations from our players. We don't want to, believe me, but we have to. AFAIK a member who has not yet accepted your new TOS and who has been using your platform since before KYC was a requirement, should be given the option to withdraw without KYC OR do KYC to be able to continue using the service. However, this applies to a player who is depositing and actively gambling. Aa you must "add collateral" to the source of funds with the ID (that's the whole idea about KYC). IF codepoet is only an affiliate and is not a player who deposits, simply an affiliate who takes his rewards, he should not have any need for KYC. I believe strongly that locking his account is purely a move to stop the consistent outflow of your business to codepoet, while pocketing the balance. The option for him withdraw and leave at a minimum is required. You can't violate someone's privacy and steal their money just because your casino now all of a sudden cares about the rules when you didn't for the vast majority of time that codepoet was a member with you. User was informed about TOS change, he continued to use the website which means he accepted the terms. He is/was actively gambling and using website daily till august 5th 2023. He placed 235 million bets, he made deposits one year after updates TOS, he withdraw after updated TOS, he logged in every week, he daily claimed faucet rewards, meaning he is an active player. This has nothing to do with pocketing his balance, It's about following regulations. I belive you should talk with him to get a clear picture what's all about, since he posted only what benefits him and not the other part of the story. |
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In your case, the time has come to pass the KYC. Still don't know how did you promote our games? Where is (or was) this bot since your last referred player joined in 2020.
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OP was being too ignorant to look into what basically concerns him or her. I believe definitely there must have been a notification message sent to clients of that casino of their new Terms of Service so as to enable them update their agreement policy with them. This is the normal thing casinos and exchanges do so as to be on the safe side by alerting their clients to update but if the reverse is the case then OP should have known that it is not safe to have left such amount of asset on his account with the casino. It is generally known here that asset(s) not under your custody is not your own and as such should have be withdrawn with immediate effect. Well, since you have a large followership or invited referrals under registered with them, I think they would definitely look into it as loyal fan and give you a soft landing.
KYC was introduced as a feature that allowed user to claim "VIP Birthday Cash" & "Faster Betting Speed" Even as of today, KYC is not mandatory (only when requested). And you're requested to complete it. Is it that hard to understand? |
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I'm "Jinx" from CG.
Your account will be unblocked and fully functional when you'll provide requested documents. This was perfectly clear to you since you received an email about Privacy Policy and Terms of Service Update on April 4th 2020 (3 and a half years ago!) when we implemented KYC. 2. When KYC was implemented and since, I have not made any deposits or withdrawals to specifically avoid any regulatory restrictions due to either of these actions.
NOT true. KYC was implemented on April 2020, your last deposits (at least 30 of them) were later in 2021, even more than a year after the announcement. I can share transactions if in doubt. Also you successfully made a withdrawal in 2021, when we already had KYC. I have not had anyone contact me from CG since Aug 5, 2023.
[codepoet / jinx]
Also not true, we've asked you what packages are you even talking about. Proof: https://i.imgur.com/Qek2kXD.jpgWhen you'll be ready send us documents and your account will be unblocked. I recommend you withdraw your coins before it's gone.
Agree, we always encourage users to withdraw coins to their personal wallets. Confirmed. I have read this case and there is strong reason to believe that crypto.games are either choosing to unethically treat players and affiliates for profit and personally identifying information, or, are taking extreme measures to save their business through these means.
Sorry, but requesting KYC info is nothing unethical, it's the most common thing in the crypto world for the past few years. If company wants to fulfil regulations, we must collect informations from our players. We don't want to, believe me, but we have to. |
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payment processed, sorry for slight delay
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Paid  |
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campaign paid, 8 years and counting  |
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Processed |
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paid |
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Paid |
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Paid |
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Crazy minimum withdrawal...and it's at 13$ currently. It really is crazy.  When your websites minimum deposit is $2.91, yeah $13 is crazy. Crazy low indeed. Unless you care to share your personal betting history with us, showing us how easy it is to roll $2.91 to $13 I don't gamble, not on our website, not on others. Anybody with any significant amount of cryptocurrency on their crypto.games account (or any other websites owned by MuchGaming B.V.) should withdraw now and never think about depositing again. The people behind this website/company are as shady as they come and they will figure out a way to get all of your coins, through legitimate means or not.
I agree, anyone should withdraw their coins to their personal wallets since our wallets are not meant for short or long term storage. We encourage that people store THEIR coin in THEIR wallets. The best part is your customer support agents and moderators mocked me for being a "faucet warrior". Yesterday I sold some things and I have well over 1k DOGE to deposit and play with on crypto gambling sites, but I will never make another deposit to yours since once again instead of doing the right thing,
Nobody is forcing you to play anywhere. Don't forget you knew EXCATLY what the minimum withdrawal amounts are, but choose to do in anyway. you choose to lock my account and take what little dogecoin I had at the time, like the thieves you are.
Don't mislead, your account is not locked, but for certain tasks you're required to pass the KYC and you know that already. Please, continue. |
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