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If you think, you're in the right position. How about creating a case against (Stake) on CasinoGURU: https://casino.guru/complaints/all (they're professional, you can see by their finish case-solved). So the case can be discussed from different side. - You - Stake - Casino Guru (As the mediator) Casino guru will call (Stake) on there for the progress case. Me too as some user on internet will get more insight from different aspect about the progress result because we can see the progress. I have just done this! thank you very much |
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I have provided the following :
-bank statement
-credit card statement
-additional line of credit
-a loan
-utility bill
-various other documents
they all met the requirements by stake verify 3 and 4. support is not helping whatsoever. i do not have any other documents i can provide. what am i suppose to do?
Have you try to ask askgamblers to help you with this case, i.e.: submit your complaint to askgablmers? They might be able to help get this KYC moving i will try this now. any tips for when i contact them? yes but they froze my account before i even made winnings.
special number was 7 clear selfies for verify 2!!! very scary from stake
What do you mean by freezing your account? You mean they've not just locked your withdrawal feature but you can't neither place any bet or play at any game anymore? If you've undergone a total blockage of your account and not just a simple withdrawal denying, I'm not surprised of your difficulties and I feel it's not a third party issue only, unfortunately. Don't give up though. it is withdraw denying, not total blockage. i can assure you this is not simple issue. i have verify many kyc in my life on many websites and many crypto exchanges and this is the most blatant attempt at a scam i have ever seen. |
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everyone pay close attention 3 stake avatars come against me because i tell truth about them doing scam against me. i told you i keep comply with all requests.
i try for weeks and only progress i have made with team treating me with respect is after i show shill army on here SEVEN SELFIES LATER (7)
Could you mention the account trying to scam you? This is to help the community, and we can use the DT2 tag to make other community members aware of these accounts. Those who wearing stake avatar might be part of signature campaign but some they just use it for props to scam. yes the stake.com website has scammed me for $12,000. after taking 7 different sets of selfies and 15 total pictures, i am now stuck at following situation : I have provided the following : -bank statement -credit card statement -additional line of credit -a loan -utility bill -various other documents they all met the requirements by stake verify 3 and 4. support is not helping whatsoever. i do not have any other documents i can provide. what am i suppose to do? |
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I have provided the following :
-bank statement
-credit card statement
-additional line of credit
-a loan
-utility bill
-various other documents
they all met the requirements by stake verify 3 and 4. support is not helping whatsoever. i do not have any other documents i can provide. what am i suppose to do?
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everyone pay close attention 3 stake avatars come against me because i tell truth about them doing scam against me. i told you i keep comply with all requests.
i try for weeks and only progress i have made with team treating me with respect is after i show shill army on here SEVEN SELFIES LATER (7)
Those users are just part of the signature campaign for stake. Their avatars and signatures are just advertisment. They aren't part of stake's team. a stake shill isn’t going to admit they work for stake. seem to me they lure unsuspecting user like me into site with shill like that and using big influencer fame ufc fighter advertise stake after fight so i think stake is good |
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everyone pay close attention 3 stake avatars come against me because i tell truth about them doing scam against me. i told you i keep comply with all requests.
i try for weeks and only progress i have made with team treating me with respect is after i show shill army on here SEVEN SELFIES LATER (7)
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thank you. i have provided them with the utility of my residence as requested by the person who pay the utility. i send even more documents. they still deny EVERYTHING.
This is probably the reason why your KYC is denied. You cannot use other people's names in your KYC as proof of residency unless you enclose this attachment with a letter from that person proving that you are staying in the same house is signed by the owner of the bill and is notarized. Despite that, the decision to accept the documents is still under the casinos discretion. It is really a headache if one of the requirements is the utility bill under our name and we can't provide it.
It is really surprising to get the monthly bonus on the first day of the month. I would have not noticed it if I had not read the replies here. I have turned off my email notification so I really have no idea that bonus Dec. bonus had been distributed already  . I have already stated that I do not have a utility bill. they kept asking for utility bill. so i sent them a utility bill of my address. i have already provided 3 documents prior regard to proof of address. also is not the reason why my 6 selfies are denied. i have explained they are all clear. you must work for stake? all users beware stake pays many shills to vouch for their scam. they will steal your money. Instead of accusing someone as paid shill maybe you should take their suggestion given to you since some of it are helpful so maybe try to be cooperative and seek for proofs that in your position. Also if the utility bills is not under your name maybe you can ask the owner to sign it so that it will prove that you are living on that area or residence. You just need to relax and calmly talk to their representative again since if you throw out some negative words against them for sure this cannot help to solve your issue. For now try to see which of those documents are in your position so that you could try to present it and end up this stressful problem which you encounter at stake. This is a very good advice you've given, but then, one thing with this type of people is that they hardly listen, all they just wanna do is get angry, blame and accuse every one, and accuse the casino of scamming them even when they have no evidence to such claim. I hope the user will calm him self down, listen and do as you have advised, casino representatives are human being as well, they want to be respected, this is why anytime a user approach them rudely, such user may end up not finding any help with or from the casino representative, manner of approach matters alot. i have been very polite and have provided all documents. they have given me level 2 after 7 selfies. if you were in my position you would be on site doing the same thing. you are fortunately to not be in this situation. i don’t know what else to call them other than scam site. i have sent 7 nearly identical selfies and they finally verify. they ask for passport which i do not have. i ask every support email and live chat what to do without passport. no one respond. they keep asking for passport. i tell everyone for hours no passport, they tell me to send id again, so i do. then the verify asks for passport. then i say to all support no passport. they tell me after 2 day to send id. i send id, the very ask for passport again. i go to live chat explain no passport. they tell me ID is ok, send id. so i send id. very tells me passport again. this situation happen 7 times. do you want me to explain rest of situation? it is very confusing. make no sense to me. i am just here to warn people of scam. |
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still no progress guys. [...]
I can understand your frustration, but let's try it one more time, this time through another method. I don't think that's purely Stake's fault, becauase as far as I know, casino let a third party verifier to perform the KYC to ensure their client's privacy [their staff won't be able to look at the submitted document], so most likely than not, the one that reject your submission is the third party verifier. If I may suggest a drastic step, perhaps we can escalate it to casino.guru, see if their intermediation can help verifying the documents. Do you need some guidance on escalating case to casino.guru? maybe i will be taking you up on this offer. on my seventh selfie attempt i pass level 2. am now struggling for level 3 and 4. i have send in 7 total documents fulfilling all of their requests and they ask for more. i am running out of documents to send. i keep requesting more from listed sources and they keep denying all of them. will provide more specific updates soon. still no progress guys. I have uploaded updated selfies with my ID , front and back, a utility bill for my address (not under my name because I do not pay utilities) and a bank statement from visa. this is on top of all of the other documentation provided. selfies are 100% clear with requested documents. they do not tell me what is wrong. they just deny deny deny.
so far i have uploaded
- 6 selfies (all clear)
-4 documents with proof of my address
-3 documents with the proof of my funds.
can anyone tell me what is going on?
also can anyone direct me to where it says on stake ToS that i need passport to use their site?
6 selfies lol. That's very unprofessional and frightening to be honest. No fair and professional casino would do that. I don't understand how this casino can keep its license in serious countries by acting this way. I guess you've made some winnings through sport bets, right? yes but they froze my account before i even made winnings. special number was 7 clear selfies for verify 2!!! very scary from stake |
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thank you. i have provided them with the utility of my residence as requested by the person who pay the utility. i send even more documents. they still deny EVERYTHING.
This is probably the reason why your KYC is denied. You cannot use other people's names in your KYC as proof of residency unless you enclose this attachment with a letter from that person proving that you are staying in the same house is signed by the owner of the bill and is notarized. Despite that, the decision to accept the documents is still under the casinos discretion. It is really a headache if one of the requirements is the utility bill under our name and we can't provide it.
It is really surprising to get the monthly bonus on the first day of the month. I would have not noticed it if I had not read the replies here. I have turned off my email notification so I really have no idea that bonus Dec. bonus had been distributed already . I have already stated that I do not have a utility bill. they kept asking for utility bill. so i sent them a utility bill of my address. i have already provided 3 documents prior regard to proof of address. also is not the reason why my 6 selfies are denied. i have explained they are all clear. you must work for stake? all users beware stake pays many shills to vouch for their scam. they will steal your money. |
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At least try to read and look for some information. Acceptable documents for proof of address
Please note that the compliance team reserves the rights to request any document they might need.
You can use one of the following documents to verify your address:
Utility bill ( electricity, water, gas or rent bill ) Read more here: https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address I have no time for brainless. At least is clear, they required to ask you on their policy. Actually Kosher is right. They list options for address verification. You only write about the bills but in the list of options there are also: - Bank or credit card statement (in some cases bank statement cannot be used)
Council tax, municipality bill or government tax letter
An official letter from your employer or educational institution confirming your address stamped and signed
Tenancy agreement
Bank reference letter
Why list options when they INSIST on a utility bill. Some people live in a share house for example where all utilities are included in the rent. So what's then when you don't have any utility bills? I also don't have any since our house is rented by my wife's company. All bills are in the company name as well. It would be like when they ask you for ID verification, list passport /normal ID / drivers license as options but in the end insist of seeing a drivers licence. Not everybody has a drivers license. thank you. i have provided them with the utility of my residence as requested by the person who pay the utility. i send even more documents. they still deny EVERYTHING. so far i have sent 6 selfies 4 proof of my address 4 proof of my funds everything denied. all users beware, DO NOT USE STAKE. IS A SCAM!!! |
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still no progress guys. I have uploaded updated selfies with my ID , front and back, a utility bill for my address (not under my name because I do not pay utilities) and a bank statement from visa. this is on top of all of the other documentation provided. selfies are 100% clear with requested documents. they do not tell me what is wrong. they just deny deny deny. so far i have uploaded - 6 selfies (all clear) -4 documents with proof of my address -3 documents with the proof of my funds. can anyone tell me what is going on? also can anyone direct me to where it says on stake ToS that i need passport to use their site? I have finally made some progress with the complaint@stake department. They are much more clear with instructions and situation. I am hopeful dealing with them. The accounts@stake is an absolute pain to deal with and they still have not acknowledged any of my questions weeks later. Thank you for reaching out. I am hopeful now. I think the complaints department will be able to help me.
I however will keep this topic up until situation is resolved. I will fulfill my agreement to them and I hope they do the same.
How did you cope with the utility bill requirement finally? It could interest many people experiencing the same issue. We see that almost every week here, so I guess they have alternative paths if there are honest and really willing to give customers deposits back, along with their winnings if they didn't cheat them. BTW do you think opening a thread here has changed something to your case or it's just because of your mails and your tenacity. i would say no one ever use stake. all of my selfies are clear. they say they are blurry. i ask what they cannot read. they do not tell me. i ask third party if clear. they say yes. i honestly have no idea what to do at this point. i have followed all of their request. it seems as if solution does not exist. please can anyone tell me what to do? Has anyone from the stake try to reach you? I've got a reply from their representative today, informing me that they're well aware of the situation and have forward them to the staff.
no one with competency. they keep telling me to retake selfie and claim it is not clear. the selfies are definitely clear. i have retaken 6 times now. it is endless process. send selfie> denied > i ask why> “not clear”> i ask what not clear > they insist i retake selfie > i retake and send selfie> denied > i ask why > “not clear” > i ask what not clear > they insist i retake selfie > i retake and send selfie this process has occurred 6 times now. website is clear scam. |
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Has anyone from the stake try to reach you? I've got a reply from their representative today, informing me that they're well aware of the situation and have forward them to the staff.
I have finally made some progress with the complaint@stake department. They are much more clear with instructions and situation. I am hopeful dealing with them. The accounts@stake is an absolute pain to deal with and they still have not acknowledged any of my questions weeks later. Thank you for reaching out. I am hopeful now. I think the complaints department will be able to help me. I however will keep this topic up until situation is resolved. I will fulfill my agreement to them and I hope they do the same. |
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Nope, you're not It's on the discussion, you are required to full-fill the Verification Level 3. You still cannot pass these, due you don't have some documents is being requested, like or not about there requested. That's what they need. Since you don't like it being response by signature people from stake (Let me ~XD My signature from Freebitco) ~XD Please show me in the Stake TOS where it says I need a utility bill for proof of address. They provide a list of other options which I provide. They then ask me specifically to send a “utility bill.” According to ToS I have other options than Utility bill which I provided. 1 dollar per post from Stake must be a lot of money for you. |
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It’s bad that crypto casinos require so many documents.
But this is the reality now, now it has become the norm
Sorry to not respond to other post but I check in and see this and laugh. You are missing the point (no offense). I send them all document they ask for. They refuse to KYC my account and provide me no information for why. I will try to provide updated screenshots soon. I have so many it take awhile to find. This is very time consuming process over the course of a month. |
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Proof of Payment:
 PM/Chat Logs:
   
    Quoting for image visibility OP, as it is not stated on the screenshots above, may I know these below: 1. Why can't you provide a utility bill? Taking a glance at their article, they don't specify that the utility bill has to be in your name, does it? And if you somehow can't get your hand into it or they require it to be in your name and it doesn't, there are other documents that can be used instead of utility bill. Has this been tried?  2. Why can't you upload govt. issued ID instead? Understandably not everyone has a passport, but govt. ID are accepted as document to prove your ID. 
[...]
I don’t want to be the bearer of bad news but it’s very hard to win a case against casino when it regards about multi account and bonus abuse because there’s no way to prove that you didn’t own other account while they have digital record of connection such as IP address and same device login.
Do you aware that this part of your post is contradictive? In order to win a case against a casino, any case against any casino, or any case at all, that someone has to be innocent. Otherwise, they're guilty. Simple logic. For the case of multiacc, that someone has to be not owning another account. If the casino has a record of same IP address and same device login, a.k.a. same device fingerprints, that's big likelyhood that the accuser were indeed multiacc-ing and thus guilty, thus shouldn't win the case. There shouldn't be any case where an accuser with multi-acc won a case when there are heavy incriminating evidences of similarities. 1. I have provided other documents that follow those rules and they have all been denied. Later I can try to find in the conversation where they have ignore me asking why they were denied. I ask email and live chat and everyone ignore my questions too. 2. I have provided 4 selfies of me holding my ID, with piece of paper of date, my account name. The photos are very clear. Not blurry. Every time, they say are blurry. I also provide picture of my ID too. |
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Please check my stake scam thread before using this website!!! https://bitcointalk.org/index.php?topic=5474855.0Be sure not to trust all of these paid stake advertisers. They can pay 100 fake advertisers with just the amount of money they have stolen from me! The support team asks you to fulfill the verification requirements but here it is claimed that you do not have a Utility bill and compliance with KYC procedures requires you to show selfie proof by holding a new Utility bill. There are many ways to do this if you really want to follow the support procedures. However you are quite persistent and cannot fulfill the requested requirements. Plus the amount you deposit is quite large so the casino will try to keep your funds safe and ensure that it is validated by fulfilling the requirements. In my opinion all these problems can be solved if you obey and follow the instructions. If you have a house and bills there is definitely a piece of paper or file that you have to pay such as electricity payments taxes bank savings etc. Try to follow the instructions so that all problems can be resolved. Next time if you want to make a large deposit, please read the applicable terms and conditions and more importantly before making a large deposit, you can ask support. Every casino now has strict policies all of them solely providing fund protection for users. I have fulfilled all of those requirements. I have shown 2 documents with proof of address, bank statement, and line of credit. I am persistent because this process is ongoing for weeks now. Stake is your avatar so you seem like a paid shill ignoring that I have provided all of the information they have requested. Try to keep my funds safe by stealing them? jajajajaja funny man. I have successfully provided document for proof of address. No where does it take that I must provide a “utility bill.” If so please kindly direct me to such. |
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Please check my stake scam thread before using this website!!! https://bitcointalk.org/index.php?topic=5474855.0Be sure not to trust all of these paid stake advertisers. They can pay 100 fake advertisers with just the amount of money they have stolen from me! |
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Hello, will post all details when I return to home computer. Should I edit my OP for update? They have accused me of multi accounting (not true), claim my selfie were blurry (not true), deny my proof of address (do not say why), deny my proof of funds (do not say why).
Should I post entire transcript? Is very long. All seem to be auto generated response.
Yes, edit the opening post with these updates according to the format given by robelneo, someone will requote your image for visibility as newbie's post can't show image. For the log, please also do it in screenshots so people can be sure it's an original chat log and not an edited script. Please upload them to talkimg, it'll make the quoting for visibility easier. Don't post anything sensitive, though, cover sensitive entries if you can. I try to upload to site and it keep saying all of my images are too large. I also have very long conversation. They will not allow withdraw of any money and I do NOT have multiple accounts! Hello, will post all details when I return to home computer. Should I edit my OP for update? They have accused me of multi accounting (not true), claim my selfie were blurry (not true), deny my proof of address (do not say why), deny my proof of funds (do not say why).
Should I post entire transcript? Is very long. All seem to be auto generated response.
This is the typical bullshit of the casino. I don’t understand what’s the point of asking further KYC and to an extent of asking even source of fund and address while they will not use it to verify other account identity. They are just collecting KYC for the record while the KYC itself is useless. They should just confiscate the bonus and refund the original deposit and not fully extend the waiting for KYC that will not gonna change their decision. I don’t want to be the bearer of bad news but it’s very hard to win a case against casino when it regards about multi account and bonus abuse because there’s no way to prove that you didn’t own other account while they have digital record of connection such as IP address and same device login. I did not receive bonus. I do not have multiple accounts. There is no digital record such as IP or same device login. |
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Hello, will post all details when I return to home computer. Should I edit my OP for update? They have accused me of multi accounting (not true), claim my selfie were blurry (not true), deny my proof of address (do not say why), deny my proof of funds (do not say why).
Should I post entire transcript? Is very long. All seem to be auto generated response.
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