And just to beat a dead horse because I can't sleep, earlier today bitinstant's own customer service rep (URSAY) didn't even realize/identify there was a Mt. Gox code in the APIResponse there, and if so didn't do anything about it.

I don't point that out to be a dick, just to say if your own employees can't identify it, how are you going to hold a customer culpable (not saying you are, I have no idea because haven't heard anything)?

Although I still don't know for certain if my coupon code I inadvertently posted was indeed stolen or just never worked in the first place like multiple other people have reported, so I'd like to confirm that first.

What I did early when I saw someone post their mt gox coupon code unknowingly I redeemed  it myself and then generated a new code to give to him because I knew if I didnt take it someone else likely would, and they would be less likely than me to give it back.

I don't think this level of distrust/panick is quite warranted yet, they are clearly way overwhelmed with support issues due to both problems with Mt. Gox and their website some of which I touched on above.

Okay, I'm really fucking pissed that bitinstant's shitty fucking website/design basically duped me (and at least two other's I've seen doing only a barely cursory search) into posting a Mt. Gox coupon code on a public forum.

Problem 1
BitInstant.com homepage asks for 'MtGox Account #" it nowhere specifies the 'Exchange Account' that is apparently what you REALLY have to use as per the bitinstant.com funding options page on Mt. Gox. This 'Exchange Account' is different than 'Mt Gox Account #' (or is it? Ill get to that...). In fact the 'Mt Gox Account #' field on bitinstant.com is the only one without a help popup tip; probably the most important field...

Now, Mt. Gox does certainly bear culpability here as well as they contradict the shit out of themselves. If you view their Deposits FAQ https://support.mtgox.com/entries/20490576-Withdrawals-and-Deposits you will see it says:

"You can deposit funds into your Mt.Gox account by entering the following at bitinstant.com:

Exchange Account: ##### (Your Mt.Gox Merchant ID)"

So Mt. Gox is saying Exchange Account = Merchant ID, got it. Well, if you go to your Mt. Gox settings (https://mtgox.com/settings) it makes it very clear Mt. Gox Merchant ID = Account No.; thus my friend transitive fucking property says: Exchange Account = Merchant ID = Account No. So what up Mt. Gox?

Furthermore, Mt. Gox used to list the 'Exchange Account' at the top of their homepage, now it lists the Account No.; really helpful Mt. Gox.

Either way, it appears that if you enter anything other than you specific 'Exchange Account' on bitinstant.com it won't deposit the USD funds directly into your Mt. Gox account.

Instead you get a Mt. Gox coupon code instead of a direct deposit, which bring us to:

Problem 2
The 'Your recent transfer' email you get -- if you enter anything other than the specific 'Exchange Account' on bitinstant.com -- will say: "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order"; when in fact the EXACT OPPOSITE is true. You do need a coupon code actually. And the coupon code is in that very email.

Except it's labeled as APIResponse. I'm gonna repeat that, the coupon code could be worth hundreds of dollars is labeled as APIResponse. This is after they tell you you do not need to use the coupon system for this, so why ever would they send you a coupon.

And yes I have to acknowledge I have to bear some small sliver of culpability for ultimately posting the coupon here in this public forum; but seriously, how am I suppose to be able to intuitively identify a coupon code (LABELED AS APIResponse!) when I've been told I don't need one and have never seen one before because all my previous transactions have worked properly.  

Also, I would like to note, that more than one person here has said there coupon code has not worked even though they have NOT posted it an public forum; it just didn't work period, so I can't even be certain that isn't why mine isn't working now.

I say this all, one, to get it off my chest so I can stop obsessing about this and do something else with my life. And too also hope something get's changed because if nothing else you are causing yourself a ton of work by not heading this shit off at the pass.

I would really appreciate if I could get some help with this from bitinstant because like I said, I can't even be sure my coupon code ever worked to begin with.

I know I've posted my info already and a tickets been started and what not, but I just wrote all these words so I'm just gonna repost it here, because, really, why not.

OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d

God bless,
andrewb

Hello, you just made the same mistake I did and posted your public Mt. Gox coupon code (MTGOX-USD-LJ2AU-MS5YW-A9SZ3-8FA2E ) on the forum here. I just used the code and I now have your USD on my Mt. Gox account. Thankfully for you, while I am a piece of shit, I am not the biggest piece of shit, so I will give you your USD back; if I didn't use your code I figured someone else would have but, you know, not given the money back.

Although I don't know how to send money on Mt. Gox directly to another person, so someone tell me how to do that? Or I could trasnfer it via paypal? I dunno, whatever works for you, just didn't want you to have the same thing happen to you that I presume happened to me (although for about 4x as much :/).

PM me your info and we can resolve this.

Edit: Just found out I can generate a Mt. Gox code and just give that to you, so just PM me your email (figure that is more secure, but if you just want it here let me know), and I will generate a code (two actually since I just made one for $1 to test) and send it on over to you.

Hmmm that reassuring, maybe my code just never worked in the first place and was not sniped by someone on this forum after all. Who is to know I suppose...

It would be really quite helpful is BitInstant would refer to the coupon code in the email that is sent as something other than 'APIResponse'; for some reason that was not a clear labeling to me...you know, especially after it said 'no need to use coupon system'. Silly me.

hopefully not....

I'm clearly F5ing the fuck out this thread....

Also, can someone from bitinstant confirm with authority that deposits are being messed up if people use their 'Account Number' instead of the 'Exchange Number' when on bitinstant.com? Despite Mt. Gox saying those numbers are indeed the same in some places, like here for example: https://support.mtgox.com/entries/20490576-Withdrawals-and-Deposits

If you do need to expressly use 'Exchange Number' the bitinstant.com homepage where it asks for "MtGox Account #" needs to be changed and clarified IMMEDIATELY.

What about the case of sending Mt. Gox coupon in emails under the 'APIResponse' field despite clearly saying in the email "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order"? If we were to have accidentally posted this code in the thread here when posting the rest of our order info and the code (which was completely unidentified as a code) was used? Are we shit out of luck in that case, because that would be....not cool...

Thank you for your assistance, as someone in customer service I know how shitty it can be to be just totally overloaded; not ideal.

Full info is here:

OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
DestAccount: M61221123X
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
APIResponse: MTGOX-USD-XTFD9-EYJUZ-R2SYH-XXXX (last digits redacted even though it's already been used by someone other than myself....)
FundsSent: $480.05 USD

Better to not get it than to get it, not realize it contains a coupon (because it explicitly says it doesn't), accidentally post coupon publicly and have the coupon 'stolen'.

I will say support does seem active in the forums here, but they are clearly way swamped as their are problems on their end, Mt. Gox's end, and shit has seemingly just hit the fan from all angles. I remain optimistic about a resolution, but not so much the timetable for one.

Mine was in an email sent to me with the subject "Your recent transfer - BitInstant order 58d56464-08cf-48f5-b7fb-17xxxxxxxx"

I did a direct cash deposit at CVS to Mt. Gox account if that matters.

That's really awesome....I hope there is some recourse for this, because I somehow didn't know what was listed as 'APIResponse' was a coupon code worth hundreds of dollars; especially when the very same email says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order".

Wait, is the APIResponse code really the Mt. Gox coupon code!??!

I got an APIResponse of  "MTGOX-USD-XTFD9-EYJUZ-R2SYH-XXXX" (last digits redacted).

If so, I POST THAT ON A PUBLIC FORUM, and it now appears to have been consumed (if it is actually a Mt. Gox coupon code, which I am not sure of because I do not know the format). If that is actually a coupon code you must be VEHEMENTLY warning people to NOT POST THEM IN A PUBLIC FORUM. I didn't think anything of posting it because the email clearly said I didn't get a coupon code because they made direct contact with my account nor was I warned by URSAY to not post anything when I was asked for info.

If that is actually the issue (exchange account number vs regular account number) Mt. Gox is quite culpable here as I outlined in my last post on this page. As it clearly states on this page: https://support.mtgox.com/entries/20490576-Withdrawals-and-Deposits that Exchange Account # = Merchant ID and Merchant ID is clearly the same as 'Account #' which can be see on the settings page.

This is really pretty terrible communication regarding this issue on all fronts here, mind blowinly bad really.

I was worried about the same thing in my case, but no I am pretty certain that is not the issue. Mt. Gox unfortunately uses very confusing nomenclature and does not do a good job explaining the exchange code at all, but if you go to: https://support.mtgox.com/entries/20490576-Withdrawals-and-Deposits

You will see it says:

You can deposit funds into your Mt.Gox account by entering the following at bitinstant.com:

Exchange Account: ##### (Your Mt.Gox Merchant ID)

Which makes it clear the Exchange Account is the same as the Merchant ID. Well that not very helpful because WTF is the merchant ID? If you then go to your settings (https://mtgox.com/settings), you will see your Account number and Merchant ID are one in the same. Thus exchange account = account number = merchant ID. So I've concluded they are all one in the same, but neither Mt. Gox or bitinstant do an adequate job of making this ABUNDANTLY clear.

But I mean if exchange account and regular account number where not the same thing, that would mean to send the funds to the wrong account someones exchange account would have to be the same as my account number, which I cannot fathom as a realistic possibility.

Thank you again for the prompt reply, but no I do not see any coupon code anywhere. I assume I should check the same email address bitinstant emailed me to confirm my transfer (same email I pulled the above info from); if so I checked that email (double checked spam folder) and do not seeing anything regarding a coupon.  In case the coupon may be listed in my Mt. Gox account somewhere I also checked there, but see nothing. Please advice, thank you.

Thank you for the reply, but yes, I do still need help as the email I received from Bitinstant explicitly said no coupon was needed, the full text of that email can be seen here:

Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
DestAccount: M61221123X
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
APIResponse: MTGOX-USD-XTFD9-EYJUZ-R2SYH-E75E7
FundsSent: $480.05 USD

I deposited USD yesterday via CVS/moneygram and still do not see USD on Mt. Gox 12+ hours later.

I did email support@bitinstant as well but this seems to get the most attention so posting here as well.

The relevant details are:

OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
APIResponse: MTGOX-USD-XTFD9-EYJUZ-R2SYH-E75E7

If you need any other info, please let me know.