anti-money laundering laws I assume.

I was suspicious of this because it was the first large sum that I tried to transfer and it blew up immediately, even though I could still make small transfers.  If this really is true, I can't understand why they just wouldn't volunteer this reasoning as the cause for this non-payment issue, rather than exercise endless delay tactics that just anger and worry their customers.  I would've completely understood the security measures and I even asked them if this was the reason but they just fed me the 'technical glitch' reason, which just further erodes trust.  To me, it doesn't make much sense to make their customers lose confidence in their technology if they are really just exercising caution.

What is your source for this info?

I'm fairly certain it has nothing to do with the transaction fee.  I've made many withdrawals without paying fees and never had a problem.  You seem to be suffering from the same technical glitch that I suffered from about the same time, and I'm sure many others that aren't privy to this forum are also affected.  Keep after them and they should come around.

I'll take the blame for not paying the transaction fees, it's a checkbox that I can select or not during payment.  This wasn't what caused my BTCs to get lost, it was an internal error from MtGox.  I've never paid fees for transactions because it doesn't make much difference in processing time, as evidenced by how quickly my 82 BTCs showed up once they re-attempted to send the transaction.  I imagine once the bitcoin network starts to saturate, this fee will become much more effective, but as it is right now, there's ample bandwidth for free transactions.

I looked at BitStamp and it definitely shows promise, thanks!

I usually get a pretty quick transfer even without paying the fees, but I'm sure that will change as adoption matures.  Ultimately, no fees would've prevented this disaster...

Faraday, seriously keep on them in the help desk.  Be the squeaky wheel that they just want to get rid of.  Despite my painful experience, I'm fairly convinced that MtGox is motivated to maintain their reputation, and if you can prove their shenanigans (like I did with the blockchain evidence), they'll probably do what they can to correct it and avoid bad publicity.

Sadly, despite all this drama, I think I'm still stuck with MtGox for the short term.  I'm completely offshore and have no interest in utilizing US financial conduits.

And.. it's finally over...  Got my money    

Hello galgitron,

We were successfully able to re broadcast the transaction and now it has entered block chain, currently 3 confirmations as i type this email.

https://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

Kindly check and let me know once you receive the coins.
Thanks a lot for the patience.

Best regards,

Mt.Gox Team
https://www.mtgox.com

Finally some useful information from MtGox...

Hello galgitron,

We sincerely apologize for the problems caused. Actually we had an issue with the synchronization of the hot wallets with our cold storage(a methodology to prevent the intruders to hack the BTC directly from the server) and the same had been resolved. However we are still having few transactions(hash) failing to enter the block chain. Already we are in the verge of re broadcasting all of the transactions that had an issue and hopefully this is resolved sooner.

A special thanks for confirming the capabilities of your wallet address and it was helpful while we escalated the issue to the development team.

Also be noted that the hash: "a326763ea5294879aa16c32b345d2627705006fee16369851af411f9fecd2854" still is in our MtGox transaction that needs to be broadcast and 100% be assured that your BTC's are not lost.

Once again sorry for the delay and thanks for the kind understanding.

We will speak to you once the coins are purged out.

Best regards,

Mt.Gox Team
https://www.mtgox.com

There's more to the story.  I had actually wired MtGox the money on July 9th and expected it to show up immediately, then I was going to convert it to bitcoins and buy some mining equipment and sell a portion of those bitcoins to all my friends and contacts who do not have a MtGox account.  I figured I would have cash again within a few days of the initial wire.  The crushing results were that MtGox didn't even credit my wired funds for over two weeks!, and then this tragedy where they won't acknowledge they didn't send me the bitcoins...  It's nearly a month since I started this whole thing.  I'm really scratching for cash now.

I have little faith that I'm going to get my BTC at this point.  Any suggestions for recourse would be most welcome...

Request #108452
BTC Withdrawal Issue

Jul 30 21:26

Hi, I withdrew Bitcoins yesterday and it still hasn't shown up in my wallet. Could you please assist?

 
Comments
User photo Linda Support
Support Desk








Linda Support 18:30:
Welcome to Mt.Gox Live Chat Support







galgitron 18:31:
Hi, I still don't see my bitcoins that I withdrew from MtGox

Linda Support 18:31:
Hello.

Linda Support 18:33:
I see that you have made a withdraw of 82.00000000 BTC.

Linda Support 18:33:
Is that correct?

galgitron 18:33:
yes

Linda Support 18:35:
We have a recent BTC withdrawal delay and our development team is working on this.

Linda Support 18:35:
I will keep you updated once the issue is resolved.

galgitron 18:35:
It gave me a transaction receipt number... is that the MtGox receipt or some Bitcoin receipt

galgitron 18:37:
hello?

Linda Support 18:38:
Yes, it is the transaction reference number of the withdraw you have made.











galgitron 18:39:
Linda, I really really need these bitcoins. When will I get them?



galgitron 18:42:
Is it a security issue?? Is it because I used a different payout address?





Linda Support 18:42:
Please apologize. This is just a temporary issue and we will let you know once the issue is resolved.

galgitron has left the room

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

July 30, 2013 22:13
 
Support Desk




James Support 7:03:
Welcome to Mt.Gox Live Chat Support

galgitron 7:04:
Hello James. I still do not have my bitcoins that I purchased yesterday

James Support 7:04:
Hi

James Support 7:04:
Please provide me your username and account #.

galgitron 7:05:
galgitron

galgitron 7:05:
{myAccount}

James Support 7:05:
Thank you for the information.

James Support 7:05:
Please wait let me have a check.

James Support 7:08:
Thank you for waiting.

James Support 7:08:
Please provide me the sending and receiving addres so that I can assist you better.

galgitron 7:09:
15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

galgitron 7:09:
is where I wanted it sent

galgitron 7:09:
I don't know what the sending address is because it comes from MtGox

James Support 7:10:
Okay, thank you for the information.




galgitron 7:11:
If you look at my account history, it says the payment went to my address on 7/29 at 8:26:32 EST. This did not show up in my Bitcoin wallet, and there's no record of it at Blockchain.info so I know MtGox did not send it.





James Support 7:13:
Yes, I'm looking on it.





Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

July 31, 2013 10:44

I had a withdrawal of 82 bitcoins and you did not send them to me. Please look at https://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV to see proof that MtGox has not sent me my bitcoins. This matter needs urgent attention please!

July 31, 2013 10:53
 
Support Desk




James Support 7:43:
Welcome to Mt.Gox Live Chat Support



galgitron 7:44:
Hi James, we were disconnecte

James Support 7:44:
Hi

James Support 7:44:
Sorry for the inconvenience. The chat has been disconneted due to internet prob.

galgitron 7:44:
Sure

galgitron 7:45:
Did you discover what happened to the 82 bitcoins I withdrew

James Support 7:46:
Yes, we are sorry the transaction processed from your account and the blockchain is not showing the recent updates.

galgitron 7:47:
So what happens now?

James Support 7:47:
We have already have informed to our developer to check on this and I will let you know once it is fine.



galgitron 7:48:
ok. This is rather urgent. Can you give me some idea of how long till I get a response?

James Support 7:48:
I will check with our developer and keep you update in 24 hours.

galgitron 7:48:
ok, thank you

James Support 7:48:
You are welcome.

James Support 7:49:
Thank you for contacting Mt.Gox chat support. Please feel free to contact us for further assistance.

galgitron has left the room

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

July 31, 2013 11:19
User photo Linda Support
Support Desk
Request #108864 "transaction code" was closed and merged into this request. Last comment in request #108864:

Can you please provide me with the Bitcoin transaction code you received when you sent my latest 82 bitcoin transaction to me?

------------------
Submitted from:
July 31, 2013 21:36
User photo Linda Support
Support Desk
Hello,

Thank you for the email. Could you please check whether the Bitcoin address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV is correct? Please let us know whether you are trying to send BTC to your offline or online wallet, also please provide the details to where you are trying to link the Bitcoin address.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

July 31, 2013 21:48

15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV is absolutely correct.

You can see that no payment was sent to this address by visiting http://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

This address belongs to my wallet on my computer, not an online wallet, but that is irrelevant because you can see above that no payment was sent in the first place. If you did actually send me the bitcoins, then you should have a Bitcoin transaction ID as proof. Please provide me that bitcoin transaction ID

July 31, 2013 21:56
User photo Marcus
Support Desk
Hello galgitron,

Thank you for your reply and for confirming the details. Looking at all the transaction on blockchain we can only see that address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive BTC only from some thing like "No Inputs (Newly Generated Coins)" and we do not see that the address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive any funds from any other BTC address and we have a second thought on why this was not processed.

Could please confirm if your BTC address is completely capable of receiving BTC if the BTC are send through other BTC address.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 01, 2013 00:30

Please look at transaction:

http://blockchain.info/tx/56904fab4462c3dcfff9f1b89648ebf2f2b4b8c89f12562be990d84137502541

to see that I successfully have used this account to receive funds. You may also wish to send me a small amount to test this.

August 01, 2013 01:00
User photo Nancy
Support Desk
Hello,

Thank you for the email. We have escalated to our Developer and we would update you soon.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 01, 2013 09:58

Look, its very simple, if you sent me my bitcoins, you would have received a bitcoin transaction number to prove it. If you can't locate this transaction, then you didn't send me the bitcoins, which is clearly demonstrated by the current block chain that shows nothing was paid to my account. Who knows, maybe your transaction went to a bad fork and was destroyed, or maybe your system never sent the bitcoins at all. in any case, you still have my bitcoins. If you can find the bitcoin transaction that proves you paid me, then send it to me, otherwise, please send me my bitcoins. I cannot wait any longer, I need my money urgently.

August 01, 2013 13:27

I just sent myself the rest of my money from MtGox successfully to the address. Please review

http://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

to see that I have received 0.07661107 BTC from MtGox on 2013-08-01 at 13:08:01. Now you have proof that MtGox is able to send to that address, and you also have proof that you DIDN'T send me my 82 bitcoins 4 DAYS AGO!! PLEASE SEND ME MY BITCOINS!!!

August 01, 2013 22:17
 
Support Desk




James Support 9:05:
Welcome to Mt.Gox Live Chat Support

galgitron 9:06:
James, I really need help here

James Support 9:06:
Hi.

James Support 9:07:
Please go ahead, I will assist you.

galgitron 9:07:
MtGox refuses to acknowledge that they haven't sent me the 82 bitcoins I withdrew on Monday.

galgitron 9:07:
It's been 5 days

James Support 9:08:
Please provide me your username and account #.

galgitron 9:08:
galgitron

galgitron 9:08:
{myAccount}

James Support 9:08:
Thank you for the information.

James Support 9:08:
Please wait let me have a check.

James Support 9:10:
Than k you for waiting.

James Support 9:12:
I see that the issue has been already informed to the developer and there has been some technical issue.

James Support 9:12:
You need not to worry about this and the transaction will processed successfully, please co operate with us.

galgitron 9:13:
James man, please believe me, I'm trying to cooperate the best I can, but you need to understand that MtGox is holding over $8000 of my money and nobody will tell me if or when they will eventually give it to me

galgitron 9:14:
Can you even imagine the stress I am enduring here?

James Support 9:15:
Please be advised, the BTC transaction are non-cancelable nor reversible. But sure your transaction will not be lost and it will reach the destination place.

galgitron 9:16:
James, it's been 5 days. It doesn't take that long for a transaction to show up

James Support 9:17:
As I said due to technical issue, the BTC transaction is not appearing on the particular day, our developers are working on it.

galgitron 9:18:
Can one of the developers give me a status?

James Support 9:22:
galgitron, as we got latest update from our developer was the whole day transaction has been missing and they are working on it to find the transaction as soon as possible.

galgitron 9:23:
ok, that's something. Thank you for the information.

James Support 9:24:
You are welcome. Thank you for patient. I will let you know status of it.

galgitron 9:24:
ok, thank you, bye

galgitron has left the room

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 02, 2013 12:55
User photo Dennis
Support Desk




Dennis 1:28:
Welcome to Mt.Gox Live Chat Support

Dennis 1:28:
Hello

galgitron 1:28:
Hi Dennis

galgitron 1:28:
I need a status on my missing bitcoins please

Dennis 1:28:
How may i assist you

Dennis 1:30:
Checking your account,could you wait for a minute

galgitron 1:30:
yes thank you

Dennis 1:32:
Sorry for the delay and inconvenience caused. We will keep this checked and update you sooner

Dennis 1:33:
We have forwarded this issue to the respective department, we will update you once we get an update fron them

Dennis 1:33:
We will keep you updated through the ticket

Dennis 1:34:
Is there any thing else i can assist you

galgitron 1:34:
Is there any way you can get an update from them now?

Dennis 1:35:
Since they are working in it , they will update us soon

galgitron 1:35:
Is there any way to escalate further? I can't pay my rent!

Dennis 1:36:
We have already escalated this issue. Will update you sooner

galgitron has left the room

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 03, 2013 05:06

I'd like a status from the developers please!! MtGox is jeopardizing my entire life because you won't send me my 82 bitcoins!! Please! It's all my money and I need those bitcoins very badly! My life is starting to fall to pieces over here!!

August 03, 2013 08:01
User photo Linda Support
Support Desk




Linda Support 21:23:
Welcome to Mt.Gox Live Chat Support

Linda Support 21:23:
Hello.

galgitron 21:24:
Hi Linda, can you please provide me a status from the developers about my missing bitcoins?

Linda Support 21:24:
Sure.

Linda Support 21:24:
May I place you on hold while I check your records?

galgitron 21:25:
please do

Linda Support 21:42:
Thank you for being on hold. Looking at your account I see that your second withdrawals was processed successfully so this proves that your BTC address is valid and the 82 BTC are stuck for some technical reason that is unknown still. As advised this issues has already been escalated and since this being on a weekend we will not be able to check the status of this right away. So we request you to give us time till Monday and we will keep you posted on any further updates.

galgitron 21:43:
ok, thank you

Linda Support 21:43:
You are welcome.

Linda Support 21:43:
Is there anything else I can assist you with today?

galgitron 21:44:
no, I'm fine thanks

Linda Support 21:44:
Its been a pleasure assisting you today.

Linda Support 21:44:
Thank you for contacting Mtgox chat support.

Linda Support 21:44:
Have a nice day

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 04, 2013 01:14
User photo Linda Support
Support Desk




Linda Support 17:36:
Welcome to Mt.Gox Live Chat Support

galgitron 17:36:
Hi Linda

Linda Support 17:37:
Hello.

Linda Support 17:37:
How may I help you?

galgitron 17:38:
Well, it's been 1 week now since I was supposed to get my 82 BTC from MtGox, and I still don't have it

Linda Support 17:39:
We apologize for the delay. We will get back to you shortly regarding this issue.

galgitron 17:40:
No Linda, that's simply not acceptable any longer. I need to speak to someone higher up

galgitron 17:40:
MtGox is destroying my life

galgitron 17:40:
this is critical now

galgitron 17:40:
Please escalate

Linda Support 17:41:
We have already escalated this to our higher level team and will let you know the update.

Linda Support 17:43:
Please reply if you are still working with us.

galgitron 17:43:
I have been working with you from the beginning

galgitron 17:43:
for some reason, you will not pay me my 82 BTC

galgitron 17:43:
that is ALL of my money

galgitron 17:43:
do you understand?

galgitron 17:43:
You have ALL of my money!

galgitron 17:44:
And you refuse to give me my money

Linda Support 17:45:
Yes, we do understand the situation. I will have this conversation forwarded to our higher level team and will have them updated through the ticket as soon as possible. Is that okay?

galgitron 17:45:
Please do, please... I am really in a bad situation and if I don't get my money soon, I will get kicked out of my apartment

galgitron 17:45:
So please, help me

Linda Support 17:46:
Yes, we will keep you updated.

Linda Support 17:46:
Is there anything else I can assist you with today?

galgitron 17:46:
no, thank you

Linda Support 17:46:
Thank you for contacting Mtgox chat support.

Linda Support 17:46:
Have a nice day.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]

August 05, 2013 21:17
 
 

    


 
This request is currently being processed by our staff

GoldDanny is assigned to your request.


You will receive a notification when the request status is updated by our staff.

Priority
Normal

 
Support Software by Zendesk

Actually, they do show the Bitcoin transaction ID on the 'withdraw bitcoins' page immediately after you make the withdrawal.  Unfortunately I just assumed that they would keep that information available for me and I didn't bother to record it; big mistake.  So, subsequent to their losing my 82 bitcoins, I made another withdrawal from them, this time noting the Bitcoin transaction ID and then used that ID to find the transaction in the blockchain, and it found it immediately, essentially proving that they didn't send me the first transaction.  When pressed for the Bitcoin transaction ID for the missing 82 bitcoins, they sent me some GD MtGox internal reference number that is meaningless outside of MtGox.

Insults??  what the hell are you talking about?? 

http://galgitron.selfip.org/mtgox.png


It's the fifth transaction (red) on July 29.  You'll see it hasn't gone through: 

http://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

Anybody know what the longest reasonable amount of time that can transpire before 82 bitcoins will show up in the blockchain?

I've been working with them for 4 days and they just won't send me the bitcoins.  I understand they need to figure out what happened, but they're unjustifiably holding my money hostage in the meantime, and they won't give me any indication how long it will be.  Losing my mind!!

I ordered an 82 BTC withdrawal 4 days ago and it never arrived.  Those bastards at MtGox have been most uncooperative despite that I was able to show them the blockchain has no record of any 82 BTC transaction to my address.  I have repeatedly asked them for proof of this transfer but they won't (can't?) and still haven't provided me with the transaction ID.  They even insinuated that I had an address that couldn't receive bitcoins!!  Idiots!  So I proved to them it could by sending a small amount of BTC from my MtGox account to the very same address, which showed up in the blockchain immediately.  The 82 BTC withdrawal shows on my MtGox transaction history as being paid so I think they are trusting their own fucked up system more than the truth of the blockchain.  I believe the transaction may have gone to a bad fork and has since been obliterated.  Help desk (an oxymoron) keeps delaying and delaying, which I'm sure is meant to buy time for their phantom transaction to surface.

Does anybody know what is the absolute longest amount of time that seems reasonable to consider a transaction lost?

GD MtGox is pissing me off... first it took them over 2 weeks to recognize my wire deposit, and now I still haven't received my bitcoins...  Been over 24 hours since my withdrawal.  MG Tech support says they are having some bitcoin delivery problems... ??  Really?  Didn't have any problem giving my money away...

Anybody want to work on a decentralized bitcoin/fiat trading hub?  Something that you build an anonymous reputation in, allowing you to trade larger and larger sums as your trust level increases.  You'd just communicate anonymously through BitMessage and exchange coins for fiat (e.g. as a PayPal gift to a friend).  For sure this would crush the last iota of govt oppression that stymies full bitcoin adoption

galgitron; 50; 48; 123vo45k37MytYudqD3NbmryZtc5f3AH1Z

galgitron; 2; 2.2418; 123vo45k37MytYudqD3NbmryZtc5f3AH1Z

https://blockchain.info/tx/f7370361b1857693ca3e6e1a25ebe07d39e1ea34a613581c8a5579d0e0f532c2

PM has my mailing address info

Probably not meaningful post #4:  One thing I realized the other day is that the value of bitcoin mining is not tightly coupled to the USD exchange rate.  What I mean by this is that the mining 'competition', increases or decreases relative to the reward, but as that reward diminishes, those with the weakest hashing rates are the first to stop mining, leaving more of the pot for the rest of us, thereby keeping the profit stable.  Likewise, as the exchange rate of Bitcoins increases, more miners come online, diluting the value of our mining rewards, and thus again keeping the profit stable.  A real-world example.  If the exchange rate is $100 USD/bitcoin and you are making $4/day with your mining rig, then if it drops to $80 USD, lots of people will stop mining, and your reward will still be $4/day.  If the price goes up to $120, more people will mine, diluting your reward, and you'll still make $4/day.  I've noticed this trend when I mine on P2Pool.  It was 1TH a few weeks ago and I was pulling $4/day.  Now it's barely over 500 GH (half!), and I'm still making $4/day (with huge variability I might add, but it all works out in the end). 

45 mins to go