MtGox won't pay me my bitcoins!

[galgitron]

I ordered an 82 BTC withdrawal 4 days ago and it never arrived.  Those bastards at MtGox have been most uncooperative despite that I was able to show them the blockchain has no record of any 82 BTC transaction to my address.  I have repeatedly asked them for proof of this transfer but they won't (can't?) and still haven't provided me with the transaction ID.  They even insinuated that I had an address that couldn't receive bitcoins!!  Idiots!  So I proved to them it could by sending a small amount of BTC from my MtGox account to the very same address, which showed up in the blockchain immediately.  The 82 BTC withdrawal shows on my MtGox transaction history as being paid so I think they are trusting their own fucked up system more than the truth of the blockchain.  I believe the transaction may have gone to a bad fork and has since been obliterated.  Help desk (an oxymoron) keeps delaying and delaying, which I'm sure is meant to buy time for their phantom transaction to surface.

Does anybody know what is the absolute longest amount of time that seems reasonable to consider a transaction lost?

[polrpaul]

You should be able to get this resolved via the Blockchain - Mt.Gox are fairly reasonable folks.. unless they have recently changed for the worst.

[galgitron]

You should be able to get this resolved via the Blockchain - Mt.Gox are fairly reasonable folks.. unless they have recently changed for the worst.

I've been working with them for 4 days and they just won't send me the bitcoins.  I understand they need to figure out what happened, but they're unjustifiably holding my money hostage in the meantime, and they won't give me any indication how long it will be.  Losing my mind!!

[frojoe]

They are terrible.  Iv been waiting on 1500 since may 15th of the whole dwolla issue. If you look at my post history I have a log of the conversation that I have had with them. To this day they are still working on it and have yet to see any progress.

[polrpaul]

Wow! That truly sucks! My suggestion: don't use Mt.Gox. Of course that does not help those of you who are waiting for your BTC.

Time to dethrone MagicalTux.

[galgitron]

Anybody know what the longest reasonable amount of time that can transpire before 82 bitcoins will show up in the blockchain?

[cp1]

Is there a withdrawal history page?  Can you post a screenshot?

[coinprize]

Anybody know what the longest reasonable amount of time that can transpire before 82 bitcoins will show up in the blockchain?

There would be a delay sometimes.
But it won't take for days.

You may loss your BTC for some special reasons. 

[galgitron]

http://galgitron.selfip.org/mtgox.png


It's the fifth transaction (red) on July 29.  You'll see it hasn't gone through: 

http://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

[OhShei8e]

Does anybody know what is the absolute longest amount of time that seems reasonable to consider a transaction lost?

No. More reporting is welcome. But please no insults.

[galgitron]

Does anybody know what is the absolute longest amount of time that seems reasonable to consider a transaction lost?

No. More reporting is welcome. But please no insults.

Insults??  what the hell are you talking about?? 

[d4n13]

Does it strike anyone else as odd, that Mt.Gox does not list the block chain txid for withdrawals?

That one thing would likely put this whole issue to bed.

[CurbsideProphet]

You should be able to get this resolved via the Blockchain - Mt.Gox are fairly reasonable folks.. unless they have recently changed for the worst.

Recently changed for the worse?  They've had terrible service for a long time now.

[galgitron]

Does it strike anyone else as odd, that Mt.Gox does not list the block chain txid for withdrawals?

That one thing would likely put this whole issue to bed.

Actually, they do show the Bitcoin transaction ID on the 'withdraw bitcoins' page immediately after you make the withdrawal.  Unfortunately I just assumed that they would keep that information available for me and I didn't bother to record it; big mistake.  So, subsequent to their losing my 82 bitcoins, I made another withdrawal from them, this time noting the Bitcoin transaction ID and then used that ID to find the transaction in the blockchain, and it found it immediately, essentially proving that they didn't send me the first transaction.  When pressed for the Bitcoin transaction ID for the missing 82 bitcoins, they sent me some GD MtGox internal reference number that is meaningless outside of MtGox.

[Yuri.]

If it was sent you can find the transaction id by searching for the receiving address

[cedivad]

So they don't save the transaction ID on their databases?
That doesn't make any sense.

Can you show us your communications with the support? Thanks.

[dave111223]

It wasn't sent; simple as that really.  82BTC transaction is never going to take 4 days, even with 0 fee.  And at least would show as unconfirmed anyway.

[BitCoinNutJob]

latest gox news

http://www.youtube.com/watch?v=s_0rwSvL0kA

[d4n13]

It wasn't sent; simple as that really.  82BTC transaction is never going to take 4 days, even with 0 fee.  And at least would show as unconfirmed anyway.

If there was a TXID presented on the confirm screen, I doubt they made it up.  It was probably a malformed transaction and as such never got picked up by any nodes.  Who knows how... Maybe a it was a really big TX but didn't pay fees (thought I doubt that would make it die on the vine).  If you had the TXID you could show them they screwed up and ask them to resend.

So best case:
1) They don't record / track TXIDs.
2) They are ocationally making bad TXIDs but since they don't record them, they never know when this happens.

Worst case:
1) Mt. Gox has a steal_now(seed) routine in their payment processor.  They randomly steal every Nth withdrawal. 

My advice.  If you deal with Mt.Gox.  Print-Screen EVERYTHING.

[rammy2k2]

as far as i readed, waiting time to get your withdrawal its abt 3 months, so u're alarming too early