It has started. M.A.I.

Mutually Assured Ignores

Ignore them, before they ignore you! ( )

By the way, not to single out BFL on this issue, if you see any other vendors employees doing stupid or crude things to other customers. It is your right and privledge to bring it to a vendors attention.

If you see a BFL/BTCFPGA/bASIC/Avalon/DeepBit/ASICMiner etc employee acting in a stupid way. Report it. If it is a legitimate concern, do your part.

Keep in mind they get paid in good faith to perform a job. Well, probably you are paying the company to pay them. So it's on your dime, let them know when something is wrong. It's up to them [the vendor] to fix it in their own internal way.

Do not drink the koolaid. It is bad for you. You start to see things that aren't actually there.

You probably also think my incredibly tame report to BFL was "a Kazinsky manifesto", as he says right? (hehe)

The only thing that the rep is good at is playing with a straight poker face and hedging his bets with a pretty bold lie (a whopper at that).

(well if you actually believe what he said, the koolaid apparently works)

But look down at his cards, it's all....no good. He asked me not to share the PM back then so I am confidence bound. The only thing I need from him is to get permission to share emails (both as a private citizen and as a BFL employee in charge of emails at BFL).

I am not going to [nor do I give him any permission to him to] post my private information in a public domain and he knows that too. It's not like I am going to redact anything important beyond a few names and an address.

He can verify the veracity of the totality anyway. That he has painted the whole affair as a crazy kook posting some odd complaint is strange at best. I guess hes hoping the advent of his poker face and false claims are enough to get him through that unfortunate incident.

As for the rest, there is a counterpoint for everything.

I don't want anything other than his bosses to tap his shoulder and have a talk with him. And hey, if they are accepting of the last...72 hours both on and off their company forum....then that just goes to show what the people behind it all really think.

They will either be horrified by the behavior or they won't.

Josh/Inaba does not distinguish between his two accounts. He posts as a BFL representative on either account. His Inaba account is pretty much his preferred BFL side. The other account barely gets any activity.

So he is using pretty weak arguments at best. MMA fighter...hardly.

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Anyway, who cares about a stupid argument when what you really should care about is when a company rep says a former customer is not worth anything after they had been refunded. Adding insult to injury as it were.

If you think CreativeX is somehow more heinous than any other customer...keep dreaming. He is pretty much any standard customer. Rather than cheering on the mistreatment you should be calling him out on it. It could be you or anyone else.

First, let me thank you for answering the question in an extremely easy to read and concise format.

Would an OET TCB certification be enough to pass through customs?

@ Readers

For more info on  OET TCB, please visit the following sites:

http://transition.fcc.gov/oet/ea/
http://transition.fcc.gov/oet/ea/procedures.html#sec1

I have searched as well as asked Avalon if they have certified their hardware. But so far, no response.

I am not going to post an un-redacted version as I like my privacy. In it you name people and places (such as my home address). If you are somehow thinking you are going to "obligate me" to post that information publicly, then you sir have a mental imbalance.

I'll post a redacted (minus family names and home address) version sure, as long as I have your permission to do so.

My only mistake was using my real name in the reporting email. I didn't give you any permission (express or otherwise) to do a background search with my private report to BFL. That you used private company information in that report is not my problem but that of BFL.

Sarcasm, it ends when the moment has passed.

Prolonged Sarcasm over many months of posting? I haven't heard of that.

You do appear to have illusions of grandeur. It is a repeating theme posted over and over again.

Well, I don't try very hard. Sparring is not my motive nor my end game.

The last time I did actually try you told me in private I was insane and personally threatened my family (by their names).

In that post you refer to, I saw it as a recorded statement (from you) that you revealed that you actually enjoy "sparring" and named several individuals (including me). A "cyberstalking" victim would not say that. Therefore your prior claims of there being some kind of "cyber stalking" are null and void.

You are perfectly free to hold contempt for him. (by the way you did make a valid point about him taking your statement out of context. Kudos to you on that.)

Well, at least that means you won't threaten their families (by names) like you did mine. Or state falsely assert/testify that you are being "cyberstalked" by someone whom barely spoke to you directly.

----------------------

Listen, there is no one you have to worry about other than what you do to your own self. It should be obvious ("sarcasm aside") that you have serious issues.

Be it your work or whatever.

If people report you and you lose your job, the one who did it was none other than you. You provide them with the opportunity. And despite people asking you to cool it you still go on oblivious to what you are setting up on your own.

For example, what you just said right now about laughing about a report. Not only are you dragging yourself through the mud but also your company when you openly state that "we all" have a good laugh at reading the complaints.

Think before you type. As always, what do you think your immediate boss would say if he/she was standing right there over your shoulder watching you type?

Type like that. Respond to posts with that sense of responsibility man. Get a grip!

Status of an egomaniac achieved.

Fact,
!) In the last 24 hours, he has likened himself to an MMA fighter when he recounts "his success" in dealing with folks at BitCoinTalk.

!) He talks down to and bashes a variety of individuals both on and off his company controlled forum.

!) Calls former customers liars or leeches of company resources. (more than 24 hours ago)

!) Has now resorted to calling one individual (or perhaps twice now) a waste of human flesh. That they will not be as "awesome" as him.

-----------------------------

Crazy workplace and hiring ethics at BFL huh?

Can they actually say they didn't know? Or is it that they just didn't care [or are accepting of such behavior]?

I encourage you all to report his concerning behavior to (Admin@butterflylabs.com) and let them know that the wheels have apparently fallen off that guys mind. Give them a shout to let them know of the concerning behavior.

P.S. For God's sake folks, use the ignore button. Or better yet, [simple solution] tell the rep to ignore you for their sake! The way things are going it looks like one person is in a tailspin.

But what did the FCC actually get?

There allegedly wasn't a working prototype (according to BFL) or even a finalized exterior to the product. (The Jalapeno's final design was still being worked through.)

Thats actually pretty good. I hate it when things come incomplete (like printers without their cables or servers without their infiniband interconnect, whatyoumaycallit.

On a slightly different topic of fanboys:

What makes a person a fanboy of a product ?

See the video below for an insightful answer to this question. If you see yourself practicing what is described...then start wising up.

http://www.youtube.com/watch?v=R-73NjdC5QQ

Ouch. You hit everyone just now, below the belt.

He called me a "pathological liar" earlier when I said they revised their shipping statement till the beginning of January.

Now he turns around and sings the approximately the same tune. (Does that mean I am no longer a pathological liar? )

Or does anyone really expect that if you start the shipping process between the 24th and New Years that it will somehow get to it's destination before January?

Heck, why doesn't he ship one lucky guy or gal a prototype rig right now, with just one unit out the door they can claim a release date of Early December. (Just not in any reasonable released quantities!)

But those are just the small details. Have the devices been certified by the FCC?

Wait a moment,

Is that a confirmed feature (reported by a BFL representative and confirmed by one) or is that just "a hopeful feature"?

You got one BFL representative right now in this thread, why don't you get him to confirm it for you?

All vendors must/should pass this certification requirement. Please feel free to use this thread for any Vendors which are bringing their products out to market.

----------------------------------

Reposted:

@ Eldentyrell

I would like you to elucidate on a point related to clock buffer and electromagnetic noise.

Question: Do you remember when one BFL representative started to mention FCC requirement for certifying a device and various other certification required for producing a device that complies with various international regulations?

Background 0: A BFL representative when asked about their own compliance with such regulations went on record to state that their device was currently in testing. (presumably at a lab)

Background 1: Later, after that debacle, when asked if there were any functional prototype devices, the BFL representative stated there were none at that time. (November)

Question: How can a device be sent to the FCC labs for testing and certification if there is no working and functional prototype?

Is that the reason why additional clock buffers were added? To reduce noise?

(Admittedly, this is unlikely, but possible)

Note: I presume that the clock buffer are/were to reduce noise localized to the chip. But I have to ask, was the noise leaking further than the immediate area of the chip? Did it fail FCC certification or inspection? Further, if there are no prototypes, then what was sent in late October for evaluation? [Speculation]

Why would I ignore them?

I have no real reason to ignore anyone (yet). No one has proven themselves so utterly useless that a fast scrolling action can't fix.

Unlike the rep, I don't have some kind of significant emotional reaction to what someone else writes.

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As for the rest of your post, it's not worth addressing.

See? How easy it is to do that?

P.S. I used to be a moderator at another forum for several years. Keeping people on ignore is impractical and you learn how to deal without it. (buy a fast friction-less scroll wheel. (LOL)

I have dealt with those too.

The "trick" is not in that you can't satisfy them, but that you can promise them something exclusive at a future date. (discounts for bad service, or a bad item, out of stock etc)

The real life (in your face) customers though, yeah I agree, you can't satisfy anyone once they have come to a conclusion about something or other. At which point, I agree, cut your loses and tell them off (very nicely).

-------------------------
I don't expect any BFL rep to work miracles. I just ask they keep people interested in the customer service portion of the process. You know, without being unnecessarily flippant at every other opportunity.

I am pretty sure, (because I have read actually read peoples comments) that people realize that a flippant rep doesn't give a damn about them as a customer. They (if like me) would quickly gather the impression that buying their product only keeps the flippant remarks behind closed doors. (well, until you request a refund)

I evaluated BFL as my first choice, then I saw the rep above, and boy did that change my mind. I had to go with Avalon instead.

The sum of all the bad parts made the choice alot easier.

(Well, that, and the Avalon team had a self contained unit while the other two did not.)

------------------------

So it goes to show, that if you leave a bad impression in public, it does cost you in terms of customers and the cash they bring. I am not the first person to comment on this.

Does that mean I won't buy BFL if Gen 2 comes around? Sure will, but that customer service better improve sharply, the delays should be addressed, the flow of information should increase (transparency), and the tired and angry reps should remain behind closed doors when they have a fit. Far from where I can see them and shake my head.

Does BFL make good hardware? Sure, as long as it is within spec. Just like any of the other ASIC companies. (well...the ones that don't fail in some significant way)

"Algunos de los que son culpables tienden a defenderse, incluso cuando nadie los está acusando de nada." -- Old Spanish Proverb

Tranlation: "Some who feel guilty of some matter will tend to defend themselves, even when no one is accusing them of anything."

@ BFL Representative

As you have pinned me and quite a few others (at an ever increasing rate) as having a pathology to lie, please place us on all on collective ignore. (Quickly!)

This way you blood pressure returns to normal and you turn less green (unlike the Hulk) when responding to some "non-sense" from former or prospective customers.

Or

Waste more seconds of your life addressing anything and everything in an agitated and unreasonable tone. Rather choosing to unleash the utter might of your rage and psychoanalysis on every respondent.

[Note: Keep in mind that you are not a qualified mental health professional and therefore are not qualified (no not even certified) to evaluate the mental condition or status of any individual.]

-----------------------

Please, tap the ignore button. If you are convinced that nothing can be done, do what is right. (plus ignore any facts to the contrary)

I still stand behind the idea of exellent customer service from each vendor. I do not think that customers (present, former or prospective] are somehow "trash" (my word) once a refund has been issued.

Nor do I believe that the employees under Jody or your care are "wasting" their resources doing the job which they are intended to perform and fulfill (with a smile behind the keyboard or the phone).

Last I checked, customers are not "resource leechers" (my word). They are a valuable part of your business. If your customer is irate, it is up to you, the employee to man up and earn your pay.

If that keeps your blood pressure high or keeps you up at night...find a way out of that role or find a better job where your experience and mannerisms are better suited.

etc etc etc...

Get some education and help bud, not all of your current and future customers can be "pathological/liars". There is always a cause behind every situation. Find out what the commonalities are as a first step to a resolution.
 
http://www.dce.k-state.edu/humanecology/conflictresolution/

http://www.youtube.com/watch?v=-DVGZRYvxqc

It can be anything from communication issues to simply a lack of a broad understanding of a series of issues.

Fitting your current/former/future customers base into a labeled box of "liars" is an uneducated way of going about finding a resolution to these issues.

A former customer can be won back if you pamper them. Though you don't write to them as if they are trash once you have issued a refund. If you consider them trash or a waste of resources, at the tip of a hat, then what does it say about your valuation of these individuals buying products from you?

Stop with the "pathological liar" routine and start somewhere helpful. If there is an issue, find a way to correct it and resolve the issue.

P.S. Also, get Jody on the same page. Lately her statements are broad reaching and causes conflicting pieces of information to not jive with different statements.

Well, either BTC is increasing in value, or the Dollar is decreasing in value and is being inflated.