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I had to wait 3 days to withdraw a larger amount of ETH.
Supposedly performing Photo ID should have reduced the waiting time, but it didn't work since the ID wasn't recognized.
I already sent them my scanned ID, why do I have to provide it again before the selfie?
Supposedly performing Photo ID should have reduced the waiting time, but it didn't work since the ID wasn't recognized.
I already sent them my scanned ID, why do I have to provide it again before the selfie?
i had a new account a couple months ago and i think they have now integrated both processes into one. i had to provide driver's license and selfie at the same time. what they should do is stop offering the pc webcam option at all, because it works for absolutely no one. you need a high res camera, so you need to use the mobile app.
They responded to my support ticket, that the photo ID verification cannot be done using the mobile app.
I tried using chrome on my mobile phone and use the smartphone cam,but I was only able to use the cam on the display side,
which is awkward (put my smartphone on the table, held the passport over the cam, no success...).
They should really look into fixing this.
