I got my Card today, and I've tried to withdraw my money on a local ATM. It works fine, with 4$ fee for withdrawal.  you have withdrawn cash in a different currency from the currency of the card, correct? |
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Оплатил покупку биткоинов с евро карты, с карты деньги списались на баланс биткоины не зачислились. Саппорт не отвечает.
Попал на 527 Евро.
да что ж все какие паникеры-то, никто никуда не попал; какой у вас зарегистрированный емэйл? Написал емэйл и данные транзакции в личку, проверьте пожалуйста. разберемся и вернемся в ближайшее время.. |
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Сегодня заказал карту обычной доставкой в РФ, есть вопросы по верификации - какой документ предпочтительнее использовать в качестве подтверждения ID - паспорт РФ или загранпаспорт, а также какой документ для подтверждения адреса проживания проще получить?
лучше загран, т.к. там все уже есть на английском. документ - в идеале любой счет или банковская выписка, главное, чтобы там были ваше имя, адрес и дата документа не старше 3 мес. Но можно и банальную страницу с пропиской из российского паспорта. Иногда бывают вопросы, если адрес там вписан рукой, но, как правило, решаемые Заранее извиняюсь за глупости, которые я тут рассказываю, но я правильно понял что в качестве подтверждения ID я отсылаю фото основной страницы загранпаспорта, а в качестве proof of address - фото страницы паспорта РФ с пропиской(в моем случае весь текст печатный). Также не до конца понятно с выпиской из банка - посмотрел скан выписки, которую я делал для получения шенгена - про адрес в этой выписке информации не было. Счетов мне на почту никаких не приходит(не являюсь собственником жилплощади). да, можно так, единственное, имеет смысл к скану страницы с пропиской приложить и скан основного разворота паспорта, т.к. на странице с пропиской нет имени и фото. Выписки из банка, как правило, содержат адрес клиента, хотя наверно бывают разные форматы. Если есть договор аренды жилплощади, тоже может пройти. Полный список возможных документов тут: https://help.e-coin.io/hc/en-us/articles/202397331-How-and-why-to-verify-E-Coin-debit-card- |
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Сегодня заказал карту обычной доставкой в РФ, есть вопросы по верификации - какой документ предпочтительнее использовать в качестве подтверждения ID - паспорт РФ или загранпаспорт, а также какой документ для подтверждения адреса проживания проще получить?
лучше загран, т.к. там все уже есть на английском. документ - в идеале любой счет или банковская выписка, главное, чтобы там были ваше имя, адрес и дата документа не старше 3 мес. Но можно и банальную страницу с пропиской из российского паспорта. Иногда бывают вопросы, если адрес там вписан рукой, но, как правило, решаемые |
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Оплатил покупку биткоинов с евро карты, с карты деньги списались на баланс биткоины не зачислились. Саппорт не отвечает.
Попал на 527 Евро.
да что ж все какие паникеры-то, никто никуда не попал; какой у вас зарегистрированный емэйл? |
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same and old story....login problem now
"Our application is currently undergoing scheduled maintenance. Sorry for the inconvenience."
e-coin.io the worst btc cards provider!!! ...
someone correct me if I'm wrong..
you are wrong. don't use temporary issues for far going conclusions. Thousands of customers use it with no issues, a few dozens complaining here are just the most active exceptions from the rule. This is not to say we are not having some issues these days - we are. But we are working on them, fixing the tech side, hiring more support staff, etc. I lost patience in these 10 days! Can you tell me how retrieve my money? I need them! In my yahoo account is not locked or stuck to the filters. Tell me how my money back? Or who to ask? I wrote on this forum every day! Do not receive that email confirmation! You enter in my account and send money to the address specified by me. I'm tired of these services shoddy! I want my money URGENT! man, please, don't yell and shout without knowing the reason of the issue. doing the transfer the way you are suggested could be the last resort, but it is not ideal from security point of view, your own account and money security. Please, check junk filter settings properly as per PM The problem has been solved, it seems that the problem was to my email. I apologize for the hasty conclusions!  Thanks for your help Gosha@e-coin.io!  thanks, mate, good that it's all sorted |
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How long does it take to get the card in the mail?
depends on where you are and what type of delivery you order (standard or expedited) |
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Guys please remove the re-captcha on the 2FA authentication page. Sucks when I have to go do it over and over again. Once on the login page is enough. it is there for security reasons, as you can understand, not for fun, hate it myself. Will raise the question to the tech team this will be changed in the next release |
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E-coin look your service is VERY bad are you fucking blind or what?  registered on the forum just now just to post the comment, mate, right? getting paid for it or just struggling to find something smart to say? |
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Guys please remove the re-captcha on the 2FA authentication page. Sucks when I have to go do it over and over again. Once on the login page is enough. it is there for security reasons, as you can understand, not for fun, hate it myself. Will raise the question to the tech team |
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same and old story....login problem now
"Our application is currently undergoing scheduled maintenance. Sorry for the inconvenience."
e-coin.io the worst btc cards provider!!! ...
someone correct me if I'm wrong..
you are wrong. don't use temporary issues for far going conclusions. Thousands of customers use it with no issues, a few dozens complaining here are just the most active exceptions from the rule. This is not to say we are not having some issues these days - we are. But we are working on them, fixing the tech side, hiring more support staff, etc. I lost patience in these 10 days! Can you tell me how retrieve my money? I need them! In my yahoo account is not locked or stuck to the filters. Tell me how my money back? Or who to ask? I wrote on this forum every day! Do not receive that email confirmation! You enter in my account and send money to the address specified by me. I'm tired of these services shoddy! I want my money URGENT! man, please, don't yell and shout without knowing the reason of the issue. doing the transfer the way you are suggested could be the last resort, but it is not ideal from security point of view, your own account and money security. Please, check junk filter settings properly as per PM |
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I tried again, not receive confirmation email, so money cannot be transferred. WHAT TO DO To have access to my money? I'm tired of sending you messages, And do not solve this problem!!!!!
please, fix your junk filter settings, the error is at your mail server's end I spoke to yahoo, They said they noreply@e-coin.io not put spam, nor stuck in my email. You say it problem from my email, yahoo they say the problem is with you. I am interested only money transfer, HOW I CAN DO THIS? that's weird.. PMed you, let's try again.. |
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same and old story....login problem now
"Our application is currently undergoing scheduled maintenance. Sorry for the inconvenience."
e-coin.io the worst btc cards provider!!! ...
someone correct me if I'm wrong..
you are wrong. don't use temporary issues for far going conclusions. Thousands of customers use it with no issues, a few dozens complaining here are just the most active exceptions from the rule. This is not to say we are not having some issues these days - we are. But we are working on them, fixing the tech side, hiring more support staff, etc. |
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I tried again, not receive confirmation email, so money cannot be transferred. WHAT TO DO To have access to my money? I'm tired of sending you messages, And do not solve this problem!!!!!
please, fix your junk filter settings, the error is at your mail server's end |
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Will you add support for NFC payment on you app? (even with virtual bitcoin cards)
yes, we will; can't give you the ETA for the moment, but the answer is yes |
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I can tell me how can I transfer the money? Not receive the confirmation link, and returning money in E-coin. make fun of customers ...
you need to check your e-mail settings. Here is the reason for the error: EmailResult { Email: " kpe_ion@yahoo.ro", Id: "3b3bc51b21cb422ea45a44c1401f1bdd", RejectReason: "spam" Your mailbox is blocking e-mails from us, kind of incorrect to be blaming E-Coin (yet again..) |
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you are not etrading right ? since it's dissolved ?
can you clarify your question, please? |
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BitGo up, additional security checks done at our end, service resumed
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No way to transfert bitcoins from E-coin.io 2016 to blockcain;info , i tried lot of time ,
when i try to transfer i have this error :
Failed to transfer
i try again
Unexpected status code: ServiceUnavailable, content {"message":"503"}
lots errors occure in this website , error error error ....
yet again, before making conclusions and accusations, please, make sure you know what you are talking about.. Posted on the forum, twitter and sent via e-mail: Official tweet from BitGo:BitGo customers - We apologize for the issue, but we're under DDOS attack at this moment. We're working on it and will keep you updated. https://twitter.com/BitGo/status/739108852679872512Please, avoid making any transactions until we have received a notification from BitGo that the issues had been resolved.https://bitcointalk.org/index.php?topic=917350.msg15081051#msg15081051 |
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Official tweet from BitGo:BitGo customers - We apologize for the issue, but we're under DDOS attack at this moment. We're working on it and will keep you updated. https://twitter.com/BitGo/status/739108852679872512Please, avoid making any transactions until we have received a notification from BitGo that the issues had been resolved. Cool, thanks for the update. I hate those neckbeard dickholes who get their jollies doing these lame DDoS attempts... who doesn't man! will keep everyone updated |
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