You really think it has anything to do with people wanting to know non-public information?

1.  Mis-leading statements & advertising on delivery schedule
2.  Mis-leading statements on performance claims initially
3.  Disrespectful Customer service primarily by you (Josh)
4.  Whole-fully inadequate customer service responses that basically were intentionally misleading to cover for issue #2 mentioned above.

Try directly responding only to these issues without addressing me or giving excuses on why.  I am only listing these because you asked me directly and I owe you that much.   You are the company so it doesn't matter what people do or say, proper business means holding yourself to a higher standard.  

Note:  If I came across as directly advocating BCF to do this action, it should not be taken there because I have no business relationship with BFL so I was not directly affected by these claims that have been brought up many times by many miners.   What I was addressing that if BCF did take this issue on, it would give them creditability for addressing an issue that rightly or wrongly is a big issue with a large amount of miners.  If anything, they would be doing you a favor by opening a dialogue with BFL and allow you to address and make amends to issues which I DO believe are valid.  I am just not advocating that BCF do that, by I am giving the observation that it would help them with a core group of users.

I don't want them to just "go after" anyone, that is irresponsible.   But there have been some very very valid concerns about some of the claims and and business tactics by Butterfly Labs Inc.  The community, not just the rabid, psychotic, tin-foil hat wearing conspiracy nuts have tried over and over to have you address respectfully and intelligently that in my opinion have not been addressed. 

Josh, you specifically have seemed to go out of your way to make that the most difficult and painful process coming from BFL's head of PR which in the manner you have held yourself, makes you having that title a mockery of all real professional public relations experts, but I digress on that point. 

Which conspiracies are you talking about Josh?  You may want to focus on a few fringe "people" but actually I was referring to the group of people who distrust centralization which is a much larger group than you give credit.  

P.S.  Hint, this group is not all "rabid, psychotic, tin-foil hat wearing conspiracy nuts" as you like to characterize them.

Actually preventing serious black-eyes that harm the adoption of Bitcoin is or should be part of their mandate.  Actually if they DID do something it would lend them a ton of credibility with a core group that has been slow to embrace the foundation.   

ethought - If you noticed that, then WHY DID YOU PURCHASE?

People vote with their dollars, they keep handing them money and the law of markets says they should be in business.  Pure and simple. 

If your new to Bitcoin mining and BFL shipping commitments then we forgive you.  If not, then don't be surprised, many people are in line before you.   We have tons of threads saying the same thing.   At this point it is either refund, wait or see if you have legal action.   Wish there was a better answer at this point.


-D

Major update, we now carry insurance for mining hardware.

Major update, we now insure our hardware.

Major Update.  We now insure hardware that is hosted with us.

Host with me and bring your operating costs down.  I'll give it a good home.

I have a hosting facility built out in the area. We should talk.

It is because many people don't meet the minimum demand to get those prices.  For many utilities it starts at 25,000-100,000/Kwh and higher to qualify.

Sock-puppet troll here.  Go away.

Unacceptable Nasser.   BFL has had plenty of time to foresee this and if any part should be slower, its the chips and that is it.  BFL has dropped the ball in a time when your customer has few options being that your orders are all pre-orders.  If you want to do real customer service, them your big customers how your are going to compensate them for your internal delay because of a lack of foresight.  

That a boy.  Grand investment strategy there.  Who cares what I paid and what I got out because my coinZ will be worth millions later on.   

Try a different firmware.  I have migrated all my avalons away from that version.  Same issue.

How could you run out of parts when you KNOW how many orders you have AND you already have their money? 

Not sure if its true but that would be a valid tactic, especially if you paid last year when BTC was $6-10.  Much less labor to make a PCI-E card then that custom box.  You would think they would of already shipped their big orders.

Bam!  I'll second this request.  Let me hitch a ride with you.