The fact is I deposited coins to your website, gambled with them a bit, and realized I would never be able to withdraw them under the current policies of your website. Instead of trying to understand my situation from a players perspective and doing the right thing of allowing me to quit and withdraw my coins, your support staff said "tough luck" and my only option is to deposit more coins to a website I'm trying to quit using. lol

And when I go public with the information, you restrict my account, force me to go through a "KYC" verification process that obviously nobody wants to go through if they are gambling with crypto. My coins that I deposited to your website are now locked up in this account that I will never be able to withdraw from. Your website and the decisions of its owners/operators have effectively stolen my crypto. The games on here may be provably fair but the people behind it are obviously not and only want to take your coins.

Proof of deposit: https://i.postimg.cc/NM9f76QZ/untitled.png

Proof of admins restricting my account for "reasons": https://i.postimg.cc/QCYsW-VT0/untitled.png

You will do this to other legitimate players I'm sure, so again, player beware if you are going to make a deposit on crypto.games or any other websites owned by MuchGaming B.V. If you send your coins there they will do whatever it takes to make sure you cannot get them back out.

Here is a link to a reddit thread where people can discuss this without worrying about censorship from bct:

https://www.reddit.com/r/CryptoGambling/comments/13mqhpy/avoid_cryptogames_if_you_are_a_low_stakes_player/?utm_source=share&utm_medium=web2x&context=3

Now that you and your staff have finished attempting to deflect, do you care to share any information about why you will not honor withdrawal requests even for legitimate players?

Whether or not other websites are doing it is irrelevant in my opinion. The policies and minimums currently used on the website make it impossible for a small stakes users to play and enjoy themselves. If they deposit 20 doge, and turn it into 60 through legitimate betting and decide to quit, they will quickly find out that they cannot withdraw their coins unless they make an additional deposit to meet the minimum, or if they get extremely lucky and double their deposit 4-5 times over. Reaching out to customer support is pointless because the same immature moderators that frequent chat will likely be your "customer support agent".

Not everyone has the means to deposit additional coins to meet the minimum. Even if I did, I should not have to go through the hassle of purchasing additional coins from an exchange, transferring them to crypto.games, and eating the transaction fees along the way to get my coins off of the site; just because your company wants to prevent "faucet abuse".

Deep down I think you know why the policies are truly in place, it forces players that make small deposits to continue gambling their coins in hopes of meeting the crazy withdrawal minimums, and the house always wins. Of course you guys are going to make every excuse in the book to not review/revise your policies and to keep the crypto flowing in; never out. Potential players should be aware of these things before they decide to make a deposit on your website and send their coins to an account that they will likely never be able to withdraw from.

Not to mention that withdrawing faucet or tipped funds is against the TOS, so a lot of legitimate players are going to never want to receive them just in case your staff decides to not honor their withdrawal.

Well made website, but you have to 4-5x your deposit to be able to withdraw anything if you are a low stakes player. Might as well light your coins on fire. Pretty awful customer service as well, player beware if you're going to make a deposit here.

It's been a long time since I visited crypto games, it seems that a lot has changed from this casino and the updates that have been made by crypto.games, I think I want to try again to access the account that I left long ago, I haven't opened it for almost 3 years, I almost forgot the email and password or I have to create a new account again, but I'm afraid my old account has been deleted and suspended, I see some blockchain payment support available there are quite a lot of alternatives, it seems interesting to try it again playing games on crypto.games just looking for luck while testing other games.

Btw, my question now is do I have to create a new account again or try to restore my old account and play there? I hope to get an answer from the crypto.games team to ensure that there are no mistakes that I made before I made a deposit.